Bluetooth
Please note that it is highly unlikely that the Bluetooth interface is faulty. The problem is most likely caused by something else. Use this chapter to quickly rule out some of the common causes of Bluetooth issues.
For a full troubleshooting guide see the VictronConnect manual.
Check if Bluetooth is enabled
It is possible to enable/disable Bluetooth in the product settings. To re-enable:
Connect to the Multi RS via the VE.Direct port.
Navigate to the controller settings and then to "product info".
Re-enable Bluetooth.
Check if the Multi RS is powered-up
Bluetooth is active as soon as the Multi RS is powered-up.
Check that Bluetooth is in range
In open space the maximum Bluetooth distance is about 20 meters. In a build-up area, inside a house, a shed, a vehicle or a boat this distance can be a lot less.
The Windows VictronConnect app does not support Bluetooth
The Windows version of the VictronConnect app does not support Bluetooth. Use an Android, iOS or macOS device instead. Alternatively, connect using a VE.Direct to USB interface.
The controller is missing in the VictronConnect app device list
Some steps to try to resolve this issue are:
Press the orange refresh button at the bottom of the VictronConnect app device list and check if the Multi RS is now listed. Only one phone or tablet can be connected to the Multi RS at any given time. Make sure no other devices are connected and try again.
Try to connect to another Victron product, does this work? If that also does not work, there probably is an issue with the phone or tablet.
Rule out any issues with the phone or the VictronConnect app by using another phone or tablet and try again.
If still unresolved, refer to the VictronConnect app manual.
PIN code lost
If you have lost the PIN code, you will need to reset the PIN code to its default PIN code. This is done in the VictronConnect app:
Navigate to the device list of the VictronConnect app.
Enter the Multi RS's unique PUK code as printed on its product information sticker.
Click on the option symbol next to the solar charger listing.
A new window will open which allows you to reset the PIN code back to its default: 000000.
How to communicate without Bluetooth
In case Bluetooth is not functional, turned off or unavailable, the VictronConnect app can still communicate via the Multi RS’s VE.Direct port. Or, if the Multi RS is connected to a GX device, the VictronConnect app can communicate via VRM. For more information see the VictronConnect app chapter.