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Color Control GX Manual

17. Reset to factory defaults and Venus OS reinstall

In this section:

17.2. Venus OS reinstall

Use this when the procedure described in Reset to factory defaults procedure doesn't work.


  • Before performing this procedure, first try the standard factory reset procedure as described in the previous section.

  • Only perform this procedure as a last resort: to fix a bricked device. A device that boots fine but has some strange behaviour in some features will not benefit from executing this procedure.

  • This procedure will wipe all data on the data partition, which means all settings and so forth.

  • Unlike the common reset to factory default instructions, this procedure does not rely on a properly booting device.

  • On the VRM Portal you’ll have to reset the Device token. The portal will accept no new data until that is done.

  • Ensure you have the appropriate manual for your GX device, as the procedures may vary slightly depending on the GX model.


  1. Download the upgrade image here: (venus-upgrade-image-ccgx-*

  2. Format the microSD card or USB flash drive as a FAT32 filesystem.

  3. Extract the contents of the archive to the microSD or USB drive. Do not use a Flash application (like Balena Etcher) for this.

  4. Insert the microSD card or USB flash drive into the CCGX device.

  5. Press and hold the left button of the five-button central pad.

  6. Power up the CCGX device; the update process will now start, and progress will be reported on the LCD display.

  7. Release the button and wait for the process to finish. You will be asked to remove the installation medium (Micro SD card) and to power-cycle the system.

  8. Remove the microSD card or USB drive and power-cycle the CCGX device.