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ccgx:ccgx_ve_power_setup

VE Power Setup manual

1. Introduction

VE Power Setup is a Windows application that can be used to:

  1. Update the firmware of a VE.Can product connected via USB to your computer (requires a CANUSB adapter, ASS030532000)
  2. Remotely updating firmware of a VE.Can product (requires an internet connected Venus device)
  3. Remotely changing the configuration of VE.Bus system: Remote VEConfigure (requires an internet connected Venus device)

To update the firmware of a VE.Can product, its typically most convenient to use the remote option. Since its then not necessary to obtain the CANUSB adapter.

Products which can be firmware updated via its VE.Can port are:

  • BlueSolar Charger 150/70 VE.Can
  • BlueSolar Charger 150/85 VE.Can
  • Lynx Shunt VE.Can
  • All four Skylla-i Battery Chargers
  • Skylla-i Remote Control Panel
  • All our different VE.Can to VE.Bus/VE.Direct and NMEA2000 to VE.Bus/VE.Direct interfaces
  • Ion Control

Products that cannot be updated via their VE.Can port are:

  • Lynx Ion (update via USB port instead)
  • Lynx Ion + Shunt (update via USB port instead)
  • VE.Can tank sender adapter (no updates available)
  • Color Control GX (update via internet or with an sdcard)
  • Venus GX (update via internet or with an sdcard)

Notes:

  • Remotely updating firmware in VE.Bus products (Inverters, Multis and Quattros) is not possible and will also not become possible.
  • Since VE Power Setup version 5.0, the product configuration is preserved during a firmware update. More information in our blogpost about the v5.0 software release.
  • Looking for Remote VEConfigure with a “Victron Global Remote 2 (VGR2)”? See. here

2. Updating a VE.Can product via USB

2.1 VE.Can USB update: Instructions

  1. Download and install VE Power Setup from our Software downloads page.
  2. Obtain the necessary firmware file on https://professional.victonenergy.com|the Victron Professional portal]].
  3. Connect the VE.Can product to the computer, using the CAN-USB Adapter.
  4. Follow instructions in VE Power Setup.

3.2 VE.Can USB update: Troubleshooting

Check the information behind the Need help connecting? button in VE Power Setup.

3. Remote VE.Can firmware update

3.1 Remote VE.Can update: Instructions

  1. Download and install VE Power Setup from our Software downloads page.
  2. Obtain the necessary firmware file on https://professional.victonenergy.com|the Victron Professional portal]].
  3. Start VE Power Setup
  4. Click “Connected to a Color Control on VRM”, and enter your VRM login credentials
  5. Choose the required installation. Sites on which you have Admin-rights and that have two-way-communication enabled will be highlighted in blue:
  6. After selecting the site, VE Power Setup will establish communication to the selected site.
  7. Once established, it will perform a remote scan, to find all products connected to the Color Control.

3.2 Remote VE.Can update: Troubleshooting

4. Remote VEConfigure

4.1 Remote VEConfigure: Requirements

  • Remote VEConfigure works for both single unit systems as parallel and three phase systems.
  • Remotely changing Assistant configuration is possible.
  • VE.Bus firmware versions 416 and 417 can not be configured remotely
  • Remote configuring firmware version 418 or later requires the CCGX or Venus GX to run v2.10 or later
  • If the VE.Bus device is connected to the CCGX via a VE.Bus to VE.Can interface, as was often the case in a Hub-1 system, this interface cable needs to run firmware version v2.05 or higher. Note that it is possible to first update the firmware in the interface cable, and then remotely configure the VE.Bus system.

4.2 Remote VEConfigure: Instructions

  1. Download and install VE Power Setup from our Software downloads page.
  2. Obtain the necessary firmware file on https://professional.victonenergy.com|the Victron Professional portal]].
  3. Start VE Power Setup
  4. Click “Connected to a Color Control on VRM”, and enter your VRM login credentials
  5. Choose the required installation. Sites on which you have Admin-rights and that have two-way-communication enabled will be highlighted in blue:
  6. After selecting the site, VE Power Setup will establish communication to the selected site.
  7. Once established, it will perform a remote scan, to find all products connected to the Color Control.
  8. Now select the product you want to configure:
  9. Choose “Get settings”.
  10. Save the settings file with an appropriate name.
  11. Choose “Open location of saved settings”.
  12. Double click on the settings file. Depending on the system configuration “VE.Bus System Configurator” or “VEConfig” will open.
  13. Make the required changes.
  14. Close the configuration tool. The settings file will automatically be saved.
  15. Go back to VE Power Setup, and choose “Send Settings”.
  16. Select the modified setting file and wait until done.

4.2 Inverter restart - short loss of AC power

Changing certain settings, such as Assistants, will cause the inverter/charger to momentarily switch off and back on again. In such situations, VEConfig will warn when saving the settings:

There will be no AC power available during the restart, so in many cases there will also be no internet connection for a short while. This is not a problem, as the file is first sent to the ccgx in full before its written to the unit.

So even though the unit restarts, the writing process should not be effected. It important that the router starts itself when the AC power returns of course.

And it is important that the CCGX (or Venus GX) is powered from DC: it should not lose power during this process.

4.2 Remote VEConfigure: Troubleshooting

Error, remote Color Control gave VEConfig error code 30: MK2 communication error

Verify that both the firmware of the VE.Bus system and the Venus Device comply to the requirements for Remote VEConfigure.

5. Two-way communication

Two-way communication is the name of the technology used for the communication link between your computer and the Venus Device during Remote Firmware updates and Remote VEConfigure.

5.1 Configuration

  1. Use the latest version of the VE Configuration Tools for VE.Bus products.
  2. Use the latest version of VE Power Setup.
  3. Check that the Venus device runs the latest available firmware.
  4. Enable Two-way communication on the Venus device.
  5. Make sure to have Full Control access on the installation: On the VRM Portal, navigate to the site, then to the Settings tab, and click Users. Your login needs to highlight in green and show Full Control.
  6. CCGX must be connected to internet, and Two-way communication must show as up in the Device list on the VRM Portal.

This screenshot shows the Device list on the VRM Portal. See Venus device firmware version, as well as Two-way communication status encircled in red:

5.2 Two way communication: Troubleshooting

As a first stap, carefully go through above steps of configuring Two-way communication.

Error "VRM API not responding"

This error indicates a network or firewall issue between the computer running VE Power Setup and the backend.

VE Power Setup needs to communicate with the VRM database, which is done by connecting to https://juice.victronenergy.com/.

There might be a firewall blocking access to it. Your network might also require all traffic to go through a HTTP(s) proxy, which VE Power Setup does not support. Confer with your network administrator if this is the case.

Error "Problem communicating with two-way communication relay server"

This indicates a problem between your current location and the two-way communication relay server.

The relay server, https://pubsub.pubnub.com/, is used to connect to the Color Control, despite it being behind a firewall. Access to it from your current location might be blocked by a firewall, or your network requires communication to go through a HTTP(s) proxy, which VE Power Setup does not support. Confer with your network administrator if this is the case.

Windows XP

VE Power Setup runs on Windows XP, but you may have to perform a few manual steps.

DISQUS

ccgx/ccgx_ve_power_setup.txt · Last modified: 2017-12-05 12:02 by mvader