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Victron Community Guidelines

Hello and Welcome!

These are some of the Victron Community guidelines. The community is predominantly volunteers, and the vast majority of the answers are provided by enthusiasts. It is not an Official Ask Victron site, for that please use the normal line of support.

Read the Victron Support page, and follow the steps in order

After you have read the Support page, if you believe that Victron Community is the best place for your enquiry, please search the previous posts. If you find your question already answered, please give it an upvote.

If you cannot find a similar question, register an account and prepare your post.

You will need to provide some basic information before you can post a question.

Try to limit the Subject and first line of your post to a single, short, question.

This can then be followed on by further background information to provide context, examples or attempts you have already made to address the issue; If you think it will help in answering.

One Question per post

This community is intended to become a knowledge base. We want people to be able to quickly search for their question, and find the answer. Ideally the answer is a link or reference to the precise Victron documentation.

To help with this, if you have follow up questions that are different from the original, please create a new post. If we think that multiple different questions are being asked, we may ask you to split them up.

This allows future users to find specific questions, and clear precise answers very quickly.

If you try to ask follow up questions in the same post, they are likely to be missed, because the original question appears as answered.

Not really the place for System Design

Long, multifaceted issues involving system design, multiple run on questions with very specific installation and nuanced details are not really well suited for the structure of the community. It is best to have a single question with a clear title per post. More complex enquires are best be directed towards your distributor.

Constantly Improving Documentation

Victron is constantly improving documentation, every single day something is updated.

It is ok to ask questions that may be in the manual, though we ask you to also look yourself, and self-post the answer if you find it before someone else does, ideally with the manual and section reference.

This can help others, and also help Victron to make manuals clearer.

Choose A Good Topic Title

Please use an appropriate title when asking a new question. “No lights on 100/50 MPPT” is a good title. “URGENT HELP PLS!!!” is not. This helps those who have specific product knowledge find your question to answer, and also others who might have the same issue find it easily later.

Editing Posts

Occasionally Victron will edit questions, topics and answers if we think it will be helpful or add clarity.

Helping Out

If you would like to help, there is a list of unanswered questions here and normally on the right hand side on desktop and down the bottom on mobile.

Many Answers

We hope that every question will receive an answer from the community. If you think you can clarify further, even if there is already an answer, please contribute. Other users are able to upvote better answers, or accept the best one (or more).

On occasion, a Victron person may also contribute. Please do not specifically @ request an answer from Victron staff. Occasionally, Victron Staff will ask to be notified, for example if others are having similar issues.

Be Honest

We are all here to learn, please be honest with your level of experience and confidence. If you are certain of a solution and a fact, it is ok to say so. If you only think something might be some way, or are just testing an idea, please say that too.

When will new product X, Y or Z be available?

Please do not ask the community when products, updates or approvals will be ready or available.

New products are announced at various shows and on the Victron blog website. This is done when the specifications are quite certain, but before there is a good indication around supply dates. Delays can occur. Victron Professionals can subscribe to our weekly newsletter which provides updates.

Check the price list on our website. For soon-coming-but-not-yet-in-available products, it lists an indicative release date. Anything not listed in the price list yet is not progressed far enough for us to give out a date. So we will not comment on availability questions.

Approvals are often subject to testing and 3rd party organisations that operate on their own timeline.

Thanks for your interest and patience, we want to have these available too!

I want to speak to the Manager!

Sometimes there is a problem with the site, or your account, and you might need to speak to the Victron Community Manager. Please follow these directions to get in touch.

A Disclaimer

This is a public community and anybody is able to contribute. Please use the normal channel of support if you are unsure of how to proceed, or wish to escalate an enquiry.

Power systems are inherently complex systems with unknown elements outside of our control, Victron does not validate the information provided here. Friendly questions and suggestions are made in good faith and all electrical work should be supervised by a qualified technician.

community_guidelines.txt · Last modified: 2019-06-07 16:35 by guy_stewart