Differences

This shows you the differences between two versions of the page.

--- battery_compatibility:freedomwon [2021-04-13 01:29] – formatting warwickchapman
+++ battery_compatibility:freedomwon [2021-05-18 21:49] – warwickchapman
@@ Line 243: / Line 243: @@
 Adjust the maximum current on the MPPT's to ensure that the combined total charge power cannot exceed the maximum rated charge current for the Lite or Lite’s in the system.
-===== Troubleshooting =====
+===== Large Parallel Banks (>3000A Current Limits) =====
-Should any difficulties arise with the Freedom Lite to Victron interface please contact [[support@freedomwon.co.za]] for assistance.
+The CAN Bus hexadecimal message format that the Victron GX controller uses cannot accept a number larger than 3000 for the Charge Current Limit (CCL) and the Discharge Current Limit (DCL).
+Freedom Won batteries are designed for very high current capabilities, which means that it is not uncommon for a system to exceed this 3000A limit if there are multiple Freedom LiTE batteries connected in parallel.
+The designer must refer to the LiTE specification sheet to determine if the total of the CCL or DCL for all the batteries connected on the system will add up to a value greater than 3000A.
+If this is the case, the commissioning technician must arrange with Freedom Won technical support ([[support@freedomwon.co.za]]) to reduce these limits so that the total falls at or under 3000A. This is achieved simply and quickly by the Freedom Won support team installing a custom profile into the battery via a remote desktop session using a computer connected to the master battery.
+Please refer to the note below regarding scheduling time with support if required.
+===== Technical Support and Troubleshooting =====
+Should any difficulties arise with the Freedom Lite to Victron interface please contact [[support@freedomwon.co.za]] for assistance.
+Please remember that our support team may not always be immediately available.  If you are planning an installation or troubleshooting site visit where you may require support from FreedomWon, please plan it with us in advance so we can make sure we are available.
 ===== DISQUS =====
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