7. Troubleshooting and Support
For unexpected behaviour or suspected product faults, refer to this chapter.
Start by checking the common issues described here. If the problem persists, contact the point of purchase (Victron dealer or distributor) for technical support.
If you're unsure who to contact or if the point of purchase is unknown, refer to the Victron Energy Support webpage.
7.1. Cabling issues
Cables heat up
This can be caused by a wiring or connection issue. Check the following:
Check if all cable connections are tightened with a torque moment of 14Nm (17Nm for the M10 model).
Check if all fuse connections are tightened with a torque moment of 14Nm.
Check if the surface area of the cable core is large enough for the current through that cable.
Check if all cable lugs have been crimped correctly and are tight enough.
Other cabling issues
For additional information about issues that can arise from bad or incorrect cabling, cable connections or wiring of battery banks refer to the Wiring Unlimited Book.