Differences

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--- vrm_portal:faq [2017-02-06 14:07] – thlassche
+++ vrm_portal:faq [2017-02-28 16:07] – [I want to analyze the data in a spreadsheet, how do I do this?] thlassche
@@ Line 57: / Line 57: @@
   * Combining MPPT Solar Chargers and PV Inverters in a system works.
-===== How does the system overview work? Old products are still showing =====
+===== How does the device list work? Old products are still showing =====
-This is the system overview on the VRM Portal:
+This is the device list on the VRM Portal:
-{{  :vrm_portal:faq-3.png?direct&  }}
+{{:vrm_portal:screen_shot_2017-02-06_at_20.51.21.png|}}
 It shows all products, their firmware version and some other additional information. After disconnecting a product from the Color Control GX or the Victron Global Remote, it is necessary to power cycle it (the CCGX or VGR). This will make the VRM Portal to empty the list and re-populate it based on the new information.
@@ Line 69: / Line 69: @@
 The screensaver is disabled by default but can be configured in your profile settings to automatically show after a period of inactivity. You can also open the screensaver directly by pressing the "s" key twice.
-The screensaver displays which source of energy your site is currently running on. This is determined by looking at which source of energy (the sources being solar, generator, battery and grid) is delivering the largest amount of energy to consumers (locally connected devices using the energy). Then, if no consumers are using any power, it looks at which source provides the largest amount of energy to the battery. Then, if no battery is connected or it is not being charged, it looks at which source is delivering the most energy back to the grid. If at this point the source is still not determined, apparently no energy is being produced or used anywhere, and the state defaults to 'on grid'.
+The screensaver displays which source of energy your installation is currently running on. This is determined by looking at which source of energy (the sources being solar, generator, battery and grid) is delivering the largest amount of energy to consumers (locally connected devices using the energy). Then, if no consumers are using any power, it looks at which source provides the largest amount of energy to the battery. Then, if no battery is connected or it is not being charged, it looks at which source is delivering the most energy back to the grid. If at this point the source is still not determined, apparently no energy is being produced or used anywhere, and the state defaults to 'on grid'.
@@ Line 76: / Line 76: @@
 Open the Advanced tab, choose a date range, and then use the Download CSV or Download XLS link at the top right.
+Please note: Safari is not downloading the files properly right now, please try Chrome or Firefox
+===== How can I remove an installation from my account? =====
-===== How can I remove a site from my account? =====
+Go to the tab Settings –> General and scroll to the bottom of that page, then click the 'Remove' button. This will unlink the installation from your account.
-Go to the tab Settings –> General and scroll to the bottom of that page, then click the 'Remove' button. This will unlink the site from your account.
 ===== Why are some values shown red? =====
@@ Line 93: / Line 93: @@
 ===== How can I zoom out any of the graphs? =====
-The graphs can be zoomed out to their original zoom level by double-clicking anywhere in the graph.
+The graphs can be zoomed out to their original zoom level by clicking the 'Reset zoom' button in the graph.
 ===== Why do I get such a weird high value for AC Input when a PV inverter is feeding back to the grid through the Multi? =====