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victronconnect:start [2020-06-22 02:39] nlakatosvictronconnect:start [2020-07-01 14:22] – [4.6 Archive of previous versions] evandromr
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 [[https://docs.victronenergy.com/victronconnect-vebus.html|{{:victronconnect:multiplus_ii-24v.png?nolink&100|}}]] - [[https://docs.victronenergy.com/victronconnect-vebus.html| VE.Bus Configuration for MultiPlusses, Quattros, EasySolars and other inverter/chargers.]]  [[https://docs.victronenergy.com/victronconnect-vebus.html|{{:victronconnect:multiplus_ii-24v.png?nolink&100|}}]] - [[https://docs.victronenergy.com/victronconnect-vebus.html| VE.Bus Configuration for MultiPlusses, Quattros, EasySolars and other inverter/chargers.]] 
 +
 +[[https://www.victronenergy.com/live/victronconnect:orion_smart_dc-dc_charger|{{:victronconnect:orion_iso_360w_link_png.png?victronconnect:orion_smart_dc-dc_charger&100|}}]] - [[https://www.victronenergy.com/live/victronconnect:orion_smart_dc-dc_charger| Specific documentation for Orion Smart DC-DC Chargers]].
 ===== 2. Download and installation ===== ===== 2. Download and installation =====
  
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 ==== 3.1 Bluetooth Smart - Pairing and Connecting ==== ==== 3.1 Bluetooth Smart - Pairing and Connecting ====
  
-To connect to your Victron product, over Bluetooth, always connect from within VictronConnect. Do not connect from the device's system menu because VictronConnect will not find your Victron product.+To connect to your Victron product, over Bluetooth, always connect from within VictronConnect. Do not connect from the phone's system menu because VictronConnect will not find your Victron product.
  
 Here is how to connect: Here is how to connect:
  
-  - Enable the Bluetooth on your phone, tablet or laptop (device).+  - Enable the Bluetooth on your phone.
   - Open VictronConnect, and scan:   - Open VictronConnect, and scan:
     - On a phone or tablet, pull down the screen, or tap the refresh button to initiate a scan.     - On a phone or tablet, pull down the screen, or tap the refresh button to initiate a scan.
     - On a computer or laptop: click the "Scan or Refresh" button on the left.     - On a computer or laptop: click the "Scan or Refresh" button on the left.
-  - The first time you attempt to connect the phone will ask to pair with the device. Enter the pin code. The default pin code is 000000 +  - The first time you attempt to connect the phone will ask to pair with the Victron product. Enter the PIN code. The default PIN code is 000000 
-  - Connection is complete.+  - The connection is complete.
  
-If connection was not successful please refer to section [[#9._Troubleshooting|9. Troubleshooting]] below.+If the connection was not successful please refer to section [[#9._Troubleshooting|9. Troubleshooting]] below.
  
 ==== 3.2 Bluetooth Smart - Changing the PIN code ==== ==== 3.2 Bluetooth Smart - Changing the PIN code ====
  
-To prevent unauthorised connections to your device we recommend you change the PIN code. Avoid using obvious PIN codes such as 111111 or 123456.+To prevent unauthorised connections to your Victron product we recommend you change the PIN code. Avoid using obvious PIN codes such as 111111 or 123456.
  
-To change the PIN code, first complete your connection. Then go to the **Product info** page. To access that page, click the button on the upper right. For some products it will be the settings icon: {{:ve.direct:wrench.png?nolink|}}. After opening that menu press {{:victronconnect:vc4_ic_more.png?nolink|}}, and click **Product info**.+To change the PIN code, firstcomplete your connection. Then go to the **Product info** page. To access that page, click the button on the upper right. For some productsit will be the settings icon: {{:ve.direct:wrench.png?nolink|}}. After opening that menu press {{:victronconnect:vc4_ic_more.png?nolink|}}, and click **Product info**.
  
 For other products you'll find the {{:victronconnect:vc4_ic_info.png?nolink|}} button on the upper right, which takes you straight to the Product info page. For other products you'll find the {{:victronconnect:vc4_ic_info.png?nolink|}} button on the upper right, which takes you straight to the Product info page.
  
-On this page, select the change pin code button.+On this page, select the change PIN code button.
  
-Note that after changing the pin code, all other phones, tablets, and laptops connected to the Victron product need to have their pairing information refreshed; and first, the old pairing information needs to be removed. See [[#3.4 Bluetooth Smart - Removing from the list of paired devices | section 3.4]] to learn how to remove the pairing information.+Note that after changing the PIN code, all other phones connected to the Victron product need to have their pairing information refreshed; and first, the old pairing information needs to be removed. See [[#3.4 Bluetooth Smart - Removing from the list of paired devices | section 3.4]] to learn how to remove the pairing information.
  
 ==== 3.3 Bluetooth Smart - Resetting the PIN code ==== ==== 3.3 Bluetooth Smart - Resetting the PIN code ====
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 ==== 3.4 Bluetooth Smart - Removing from the list of paired devices ==== ==== 3.4 Bluetooth Smart - Removing from the list of paired devices ====
  
-You may want or need to remove a product from the list of Bluetooth paired devices on your phone/tablet/laptop. For example, if the PIN code of your product has been changed on a different device.+You may want or need to remove a product from the list of Bluetooth paired devices on your phone. For example, if the PIN code of your product has been changed on a different phone.
  
-To remove the pairing information you will need to go to your device's Bluetooth settings. Watch the videos below to learn how to remove the pairing information from iOS and Android devices:+To remove the pairing information you will need to go to your phone's Bluetooth settings. Watch the videos below to learn how to remove the pairing information from iOS and Android devices:
  
 === Remove Bluetooth pairing on iOS devices: === === Remove Bluetooth pairing on iOS devices: ===
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 VictronConnect requires Windows 7, Windows 8 or Windows 10. For older Windows versions, XP and Vista, check our [[victronconnect:start#archive_of_previous_versions|archive of previous versions]]. VictronConnect requires Windows 7, Windows 8 or Windows 10. For older Windows versions, XP and Vista, check our [[victronconnect:start#archive_of_previous_versions|archive of previous versions]].
  
-Note that on Windows, VictronConnect cannot use Bluetooth Smart to connect to a product. Other connection methods, is USB, or LAN and WiFi do work properly.+Note that on Windows, VictronConnect cannot use Bluetooth Smart to connect to a product. Other connection methods, such as USB, or LAN and WiFi do work properly.
  
 ==== 4.2 macOS X === ==== 4.2 macOS X ===
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 Android 5 devices with a 64bit CPU will experience a crash at startup due to an issue in the libraries we use to develop VictronConnect. This is not expected to be fixed. A workaround for this issue is to manually install the VictronConnect APK that can be downloaded in the [[https://www.victronenergy.com/support-and-downloads/software#victronconnect-app|software section]]. Android 5 devices with a 64bit CPU will experience a crash at startup due to an issue in the libraries we use to develop VictronConnect. This is not expected to be fixed. A workaround for this issue is to manually install the VictronConnect APK that can be downloaded in the [[https://www.victronenergy.com/support-and-downloads/software#victronconnect-app|software section]].
  
-The pairing does not work on some devices running Android 5. The pin code popup does not appear, or it appears without a text field to enter the PIN code. If you have this situation on your device, the phone/tablet might report that it has been paired with the Victron product - but it has not.+The pairing does not work on some phones running Android 5. The PIN code popup does not appear, or it appears without a text field to enter the PIN code. If you have this situationyour phone might report that it has been paired with the Victron product - but it has not.
  
-Unfortunately this is a bug in Android over which we have no control, and are therefore unable to fix.+Unfortunatelythis is a bug in Android over which we have no control, and are therefore unable to fix.
  
 Devices where we have seen this issue are: Devices where we have seen this issue are:
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 === Why is Access to location services required? === === Why is Access to location services required? ===
  
-Android 5 and later requires access permission for VictronConnect to the (coarse) location services. Otherwise it can not scan for the Bluetooth devices.+Android 5 and later requires access permission for VictronConnect to the (coarse) location services. Otherwise it can not scan for the Bluetooth products.
  
 Besides permitting access to its data, the location services also need to be enabled in many (but not all) cases. Besides permitting access to its data, the location services also need to be enabled in many (but not all) cases.
  
-Note that after enabling location services, the GPS itself, can be switched off again: the Android location services are more than GPS. Bluetooth, and WiFi-, scan results can technically also be used to approximate the devices location; hence these requirements. +Note that after enabling location services, the GPS itself, can be switched off again: the Android location services are more than GPS. Bluetooth, and WiFi-, scan results can technically also be used to approximate the phone'location; hence these requirements. 
  
-Despite above, you can be sure that Victron is not interested in, nor tracking your location.+Despite the above, you can be sure that Victron is not interested in, nor tracking your location.
  
-Being sensitive to privacy issues at Victron ourselves, we are not happy with this requirement. But there is nothing we can do about it unfortunately. More information about why its needed to enable the location services is [[https://goo.gl/YGHqwU|here]].+Being sensitive to privacy issues at Victron ourselves, we are not happy with this requirement. But there is nothing we can do about itunfortunately. More information about why it is needed to enable the location services is [[https://goo.gl/YGHqwU|here]].
  
 === List of known non-compatible Android devices === === List of known non-compatible Android devices ===
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 Google Nexus 6P; LG G4; Sony Xperia Z5; HTC One M9; HTC One S9; OnePlus 3T; Asus Zenfone 2; Samsung Galaxy S5; Samsung Galaxy S5 mini; Samsung Galaxy S7; Samsung Galaxy S8; Samsung Galaxy Tab E 9.6. Google Nexus 6P; LG G4; Sony Xperia Z5; HTC One M9; HTC One S9; OnePlus 3T; Asus Zenfone 2; Samsung Galaxy S5; Samsung Galaxy S5 mini; Samsung Galaxy S7; Samsung Galaxy S8; Samsung Galaxy Tab E 9.6.
  
-*Assumes the device runs the latest firmware released by the manufacturer.+*Assumes the phone runs the latest firmware released by the manufacturer.
 ==== 4.4 Apple iOS iPhones and iPads === ==== 4.4 Apple iOS iPhones and iPads ===
 VictronConnect works on the following iPhones and iPads running iOS 11 or later: VictronConnect works on the following iPhones and iPads running iOS 11 or later:
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 ==== 4.6 Archive of previous versions ==== ==== 4.6 Archive of previous versions ====
  
-It would be nice to forever support all existing versions of Android, iOS, Windows and other systems. But unfortunately its impossible to do so. Therefore, now and then, a new release of VictronConnect doesn't work any more on your device; whereas the previous version worked perfectly.+It would be nice to forever support all existing versions of Android, iOS, Windowsand other systems. But unfortunately, it is impossible to do so. Therefore, now and then, a new release of VictronConnect doesn't work anymore on your device; whereas the previous version worked perfectly.
  
-In such situation, we recommend to update your phone/laptop to the latest OS. For situations where that is not possible we make these older versions available:+In such situation, we recommend updating your phone to the latest OS. For situations where that is not possible we make these older versions available:
  
-**Warning:** These versions are no longer supported or recommended to use by Victron, only use it as a last resort if you don't have access to a compatible device with the latest VictronConnect release version. Under the download link find the last available VictronConnect version that still works on those older operating systems.+**Warning:** These versions are no longer supported or recommended to use by Victron, only use it as a last resort if you don't have access to a compatible phone with the latest VictronConnect release version. Under the download link find the last available VictronConnect version that still works on those older operating systems.
  
 |**OS Version** | **Download link** | |**OS Version** | **Download link** |
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 === Instructions for Windows and MacOS computers === === Instructions for Windows and MacOS computers ===
  
-With your device and Victron product paired via VictronConnect, go to the "Product info" page, click on "Update" and open the correct firmware file.+With your device and Victron product connected to VictronConnect, go to the "Product info" page, click on "Update" and open the correct firmware file
 + 
 +There is no need to worry about using a wrong file - the software will always first check if the file matches the product. And if wrong, it will show a "wrong firmware file error".
  
 {{:victronconnect:vc4_mac_firmware_productinfo.png?direct&600|}} {{:victronconnect:vc4_mac_firmware_productinfo.png?direct&600|}}
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 === Instructions for Android and iOS phones and tablets === === Instructions for Android and iOS phones and tablets ===
  
-Due to limitations on a mobile device the process is slightly different from the Windows/MacOS routine.+The process is slightly different from the Windows/MacOS routine, as there is no file browser on a mobile device.
  
-Firstly, you need to add the desired firmware file to the VictronConnect firmware library. Firmware files can be added to the library from: an email attachment; web browser; Dropbox; file browser ...and any kind of app that can handle files.+Firstly, you need to add the desired firmware file to the VictronConnect firmware library. Firmware files can be added to the library from: an email attachment; web browser; Dropbox; file browser ...and any kind of app that can handle files. For both iOS and Android the procedure to add the file is the same: go to the app that contains the firmware file, tap on it, and open it with VictronConnect. VictronConnect will be opened and show: "File added to the firmware library".
  
-**Note for iOS**: The current version of Google Chrome for iOS fails to download ".dup" files from the Victron Professional website - so we recommended using Safari instead.+If the message doesn't appear, repeat the previous step or try opening from a different App (Dropbox instead of internet, or Email).
  
-**Note for Android**: VictronConnect needs to be running before opening files.+In case you are not sure which file to use, its no problem to add multiple files to the library. In the next step, VictronConnect will automatically only show the files that match with the connected product. 
 + 
 +  * **Note for iOS**: The current version of Google Chrome for iOS fails to download ".dup" files from the Victron Professional website - so we recommended using Apple Safari, the default browser on iOS, instead. 
 +  * **Note for Android**: VictronConnect needs to be running before opening files.
 Open VictronConnect and, without closing it, switch to the app containing the file, select it and choose to open it with VictronConnect. Open VictronConnect and, without closing it, switch to the app containing the file, select it and choose to open it with VictronConnect.
  
- +Here are screenshot showing the detailed steps:
- +
-On both iOS and Android, go to the app that contains the firmware file, tap on it, and open it with VictronConnect.+
  
 {{:victronconnect:vc_ios_firmware_download.png?direct&150|}} {{:victronconnect:vc_ios_firmware_download.png?direct&150|}}
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 {{:victronconnect:vc_ios_firmware_mail_attachment.png?direct&150|}} {{:victronconnect:vc_ios_firmware_mail_attachment.png?direct&150|}}
  
-VictronConnect will be opened and should read: "File added to the firmware library". If the message doesn't appearrepeat the previous step. +Now, after adding the firmware file to the library, go to the "Product info" page and tap on "Update firmware":
- +
-Go to the "Product info" page and tap on "Update firmware".+
  
 {{:victronconnect:vc4_ios_firmware_settings.png?direct&150|}} {{:victronconnect:vc4_ios_firmware_settings.png?direct&150|}}
 {{:victronconnect:vc4_ios_firmware_productinfo.png?direct&150|}} {{:victronconnect:vc4_ios_firmware_productinfo.png?direct&150|}}
  
-Select the desired file from the list+Select the desired file from the list, see next screenshot - it shows one entry in the list:
  
-The update mechanism will detect-and-reject firmware files which are not targeted for the current product - but we strongly recommend that you only attempt to load files with the "Show only compatible firmware" option enabled.+Note that the update mechanism will detect-and-reject firmware files which are not targeted for the current product: there is no need to worry about loading a wrong firmware file.
  
 {{:victronconnect:vc4_ios_firmware_library.png?direct&150|}} {{:victronconnect:vc4_ios_firmware_library.png?direct&150|}}
  
-Once selected you will be guided through the update process.+Once selected you will be guided through the update process:
  
 {{:victronconnect:vc4_ios_firmware_ready.png?direct&150|}} {{:victronconnect:vc4_ios_firmware_ready.png?direct&150|}}
victronconnect/start.txt · Last modified: 2021-01-11 13:04 by boekel

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