victronconnect:start
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victronconnect:start [2020-06-22 02:39] – nlakatos | victronconnect:start [2020-07-01 14:22] – [4.6 Archive of previous versions] evandromr | ||
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[[https:// | [[https:// | ||
+ | |||
+ | [[https:// | ||
===== 2. Download and installation ===== | ===== 2. Download and installation ===== | ||
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==== 3.1 Bluetooth Smart - Pairing and Connecting ==== | ==== 3.1 Bluetooth Smart - Pairing and Connecting ==== | ||
- | To connect to your Victron product, over Bluetooth, always connect from within VictronConnect. Do not connect from the device's system menu because VictronConnect will not find your Victron product. | + | To connect to your Victron product, over Bluetooth, always connect from within VictronConnect. Do not connect from the phone's system menu because VictronConnect will not find your Victron product. |
Here is how to connect: | Here is how to connect: | ||
- | - Enable the Bluetooth on your phone, tablet or laptop (device). | + | - Enable the Bluetooth on your phone. |
- Open VictronConnect, | - Open VictronConnect, | ||
- On a phone or tablet, pull down the screen, or tap the refresh button to initiate a scan. | - On a phone or tablet, pull down the screen, or tap the refresh button to initiate a scan. | ||
- On a computer or laptop: click the "Scan or Refresh" | - On a computer or laptop: click the "Scan or Refresh" | ||
- | - The first time you attempt to connect the phone will ask to pair with the device. Enter the pin code. The default | + | - The first time you attempt to connect the phone will ask to pair with the Victron product. Enter the PIN code. The default |
- | - Connection | + | - The connection |
- | If connection was not successful please refer to section [[# | + | If the connection was not successful please refer to section [[# |
==== 3.2 Bluetooth Smart - Changing the PIN code ==== | ==== 3.2 Bluetooth Smart - Changing the PIN code ==== | ||
- | To prevent unauthorised connections to your device | + | To prevent unauthorised connections to your Victron product |
- | To change the PIN code, first complete your connection. Then go to the **Product info** page. To access that page, click the button on the upper right. For some products it will be the settings icon: {{: | + | To change the PIN code, first, complete your connection. Then go to the **Product info** page. To access that page, click the button on the upper right. For some products, it will be the settings icon: {{: |
For other products you'll find the {{: | For other products you'll find the {{: | ||
- | On this page, select the change | + | On this page, select the change |
- | Note that after changing the pin code, all other phones, tablets, and laptops | + | Note that after changing the PIN code, all other phones connected to the Victron product need to have their pairing information refreshed; and first, the old pairing information needs to be removed. See [[#3.4 Bluetooth Smart - Removing from the list of paired devices | section 3.4]] to learn how to remove the pairing information. |
==== 3.3 Bluetooth Smart - Resetting the PIN code ==== | ==== 3.3 Bluetooth Smart - Resetting the PIN code ==== | ||
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==== 3.4 Bluetooth Smart - Removing from the list of paired devices ==== | ==== 3.4 Bluetooth Smart - Removing from the list of paired devices ==== | ||
- | You may want or need to remove a product from the list of Bluetooth paired devices on your phone/ | + | You may want or need to remove a product from the list of Bluetooth paired devices on your phone. For example, if the PIN code of your product has been changed on a different |
- | To remove the pairing information you will need to go to your device's Bluetooth settings. Watch the videos below to learn how to remove the pairing information from iOS and Android devices: | + | To remove the pairing information you will need to go to your phone's Bluetooth settings. Watch the videos below to learn how to remove the pairing information from iOS and Android devices: |
=== Remove Bluetooth pairing on iOS devices: === | === Remove Bluetooth pairing on iOS devices: === | ||
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VictronConnect requires Windows 7, Windows 8 or Windows 10. For older Windows versions, XP and Vista, check our [[victronconnect: | VictronConnect requires Windows 7, Windows 8 or Windows 10. For older Windows versions, XP and Vista, check our [[victronconnect: | ||
- | Note that on Windows, VictronConnect cannot use Bluetooth Smart to connect to a product. Other connection methods, | + | Note that on Windows, VictronConnect cannot use Bluetooth Smart to connect to a product. Other connection methods, |
==== 4.2 macOS X === | ==== 4.2 macOS X === | ||
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Android 5 devices with a 64bit CPU will experience a crash at startup due to an issue in the libraries we use to develop VictronConnect. This is not expected to be fixed. A workaround for this issue is to manually install the VictronConnect APK that can be downloaded in the [[https:// | Android 5 devices with a 64bit CPU will experience a crash at startup due to an issue in the libraries we use to develop VictronConnect. This is not expected to be fixed. A workaround for this issue is to manually install the VictronConnect APK that can be downloaded in the [[https:// | ||
- | The pairing does not work on some devices | + | The pairing does not work on some phones |
- | Unfortunately this is a bug in Android over which we have no control, and are therefore unable to fix. | + | Unfortunately, this is a bug in Android over which we have no control, and are therefore unable to fix. |
Devices where we have seen this issue are: | Devices where we have seen this issue are: | ||
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=== Why is Access to location services required? === | === Why is Access to location services required? === | ||
- | Android 5 and later requires access permission for VictronConnect to the (coarse) location services. Otherwise it can not scan for the Bluetooth | + | Android 5 and later requires access permission for VictronConnect to the (coarse) location services. Otherwise it can not scan for the Bluetooth |
Besides permitting access to its data, the location services also need to be enabled in many (but not all) cases. | Besides permitting access to its data, the location services also need to be enabled in many (but not all) cases. | ||
- | Note that after enabling location services, the GPS itself, can be switched off again: the Android location services are more than GPS. Bluetooth, and WiFi-, scan results can technically also be used to approximate the devices | + | Note that after enabling location services, the GPS itself, can be switched off again: the Android location services are more than GPS. Bluetooth, and WiFi-, scan results can technically also be used to approximate the phone' |
- | Despite above, you can be sure that Victron is not interested in, nor tracking your location. | + | Despite |
- | Being sensitive to privacy issues at Victron ourselves, we are not happy with this requirement. But there is nothing we can do about it unfortunately. More information about why its needed to enable the location services is [[https:// | + | Being sensitive to privacy issues at Victron ourselves, we are not happy with this requirement. But there is nothing we can do about it, unfortunately. More information about why it is needed to enable the location services is [[https:// |
=== List of known non-compatible Android devices === | === List of known non-compatible Android devices === | ||
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Google Nexus 6P; LG G4; Sony Xperia Z5; HTC One M9; HTC One S9; OnePlus 3T; Asus Zenfone 2; Samsung Galaxy S5; Samsung Galaxy S5 mini; Samsung Galaxy S7; Samsung Galaxy S8; Samsung Galaxy Tab E 9.6. | Google Nexus 6P; LG G4; Sony Xperia Z5; HTC One M9; HTC One S9; OnePlus 3T; Asus Zenfone 2; Samsung Galaxy S5; Samsung Galaxy S5 mini; Samsung Galaxy S7; Samsung Galaxy S8; Samsung Galaxy Tab E 9.6. | ||
- | *Assumes the device | + | *Assumes the phone runs the latest firmware released by the manufacturer. |
==== 4.4 Apple iOS iPhones and iPads === | ==== 4.4 Apple iOS iPhones and iPads === | ||
VictronConnect works on the following iPhones and iPads running iOS 11 or later: | VictronConnect works on the following iPhones and iPads running iOS 11 or later: | ||
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==== 4.6 Archive of previous versions ==== | ==== 4.6 Archive of previous versions ==== | ||
- | It would be nice to forever support all existing versions of Android, iOS, Windows and other systems. But unfortunately | + | It would be nice to forever support all existing versions of Android, iOS, Windows, and other systems. But unfortunately, it is impossible to do so. Therefore, now and then, a new release of VictronConnect doesn' |
- | In such situation, we recommend | + | In such a situation, we recommend |
- | **Warning: | + | **Warning: |
|**OS Version** | **Download link** | | |**OS Version** | **Download link** | | ||
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=== Instructions for Windows and MacOS computers === | === Instructions for Windows and MacOS computers === | ||
- | With your device and Victron product | + | With your device and Victron product |
+ | |||
+ | There is no need to worry about using a wrong file - the software will always first check if the file matches the product. And if wrong, it will show a "wrong firmware file error". | ||
{{: | {{: | ||
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=== Instructions for Android and iOS phones and tablets === | === Instructions for Android and iOS phones and tablets === | ||
- | Due to limitations on a mobile device the process is slightly different from the Windows/ | + | The process is slightly different from the Windows/ |
- | Firstly, you need to add the desired firmware file to the VictronConnect firmware library. Firmware files can be added to the library from: an email attachment; web browser; Dropbox; file browser ...and any kind of app that can handle files. | + | Firstly, you need to add the desired firmware file to the VictronConnect firmware library. Firmware files can be added to the library from: an email attachment; web browser; Dropbox; file browser ...and any kind of app that can handle files. For both iOS and Android the procedure to add the file is the same: go to the app that contains the firmware file, tap on it, and open it with VictronConnect. VictronConnect will be opened and show: "File added to the firmware library" |
- | **Note for iOS**: The current version of Google Chrome for iOS fails to download " | + | If the message doesn' |
- | **Note for Android**: VictronConnect needs to be running before opening files. | + | In case you are not sure which file to use, its no problem to add multiple files to the library. In the next step, VictronConnect will automatically only show the files that match with the connected product. |
+ | |||
+ | * **Note for iOS**: The current version of Google Chrome for iOS fails to download " | ||
+ | * **Note for Android**: VictronConnect needs to be running before opening files. | ||
Open VictronConnect and, without closing it, switch to the app containing the file, select it and choose to open it with VictronConnect. | Open VictronConnect and, without closing it, switch to the app containing the file, select it and choose to open it with VictronConnect. | ||
- | + | Here are screenshot showing | |
- | + | ||
- | On both iOS and Android, go to the app that contains the firmware file, tap on it, and open it with VictronConnect. | + | |
{{: | {{: | ||
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{{: | {{: | ||
- | VictronConnect will be opened and should read: "File added to the firmware | + | Now, after adding the firmware file to the library, |
- | + | ||
- | Go to the " | + | |
{{: | {{: | ||
{{: | {{: | ||
- | Select the desired file from the list. | + | Select the desired file from the list, see next screenshot - it shows one entry in the list: |
- | The update mechanism will detect-and-reject firmware files which are not targeted for the current product | + | Note that the update mechanism will detect-and-reject firmware files which are not targeted for the current product: there is no need to worry about loading a wrong firmware |
{{: | {{: | ||
- | Once selected you will be guided through the update process. | + | Once selected you will be guided through the update process: |
{{: | {{: |
victronconnect/start.txt · Last modified: 2021-01-11 13:04 by boekel