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ve.direct:ve.direct_to_bluetooth_smart_dongle [2016-09-29 14:54]
mvader [Troubleshooting]
ve.direct:ve.direct_to_bluetooth_smart_dongle [2019-01-22 10:16] (current)
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 ====== Manual - VE.Direct to Bluetooth Smart dongle ====== ====== Manual - VE.Direct to Bluetooth Smart dongle ======
- 
-**Note: this product was previously called the VE.Direct to Bluetooth LE dongle**. There are no differences,​ only the name has changed from LE to Smart. 
  
 Product page on our main website:\\ Product page on our main website:\\
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 {{:​ve.direct:​ve._direct_bluetooth_smart_dongle.jpg?​200|}} {{:​ve.direct:​ve._direct_bluetooth_smart_dongle.jpg?​200|}}
-{{:victronconnect:vc_iphone_discovery.png?​direct&​150|VictronConnect - Discovery}} +{{:ve.direct:vc4_iphone_discovery_vedirect.png?​direct&​150|VictronConnect - Discovery}} 
-{{:​victronconnect:​vc_iphone_bluesolar_live.png?​direct&​150|VictronConnect - BlueSolar Live}} +{{:​victronconnect:​vc4_iphone_bluesolar_live.png?​direct&​150|VictronConnect - BlueSolar Live}} 
-{{:​victronconnect:​vc_iphone_bluesolar_streetlightsettings.png?​direct&​150|VictronConnect - BlueSolar Settings}}+{{:​victronconnect:​vc4_iphone_bluesolar_streetlightsettings.png?​direct&​150|VictronConnect - BlueSolar Settings}}
  
-With the VE.Direct to Bluetooth Smart dongle you can get live status info, see historical values as well as configure Victron products. The dongle works together with the [[https://​www.victronenergy.com/​support-and-downloads/​software#​victronconnect-app|VictronConnect App]], available for both Android and iOS devices.+With the VE.Direct to Bluetooth Smart dongle you can get live status info, see historical values as well as configure Victron products.\\  ​The dongle works together with the [[https://​www.victronenergy.com/​support-and-downloads/​software#​victronconnect-app|VictronConnect App]], available for both Android and iOS devices.
  
-==== Supported ​Victron products ==== +Note: this product was previously called the **VE.Direct to Bluetooth LE dongle**. There are no differences,​ only the name has changed from LE to Smart. 
-The dongle can be connected to all Victron products that have a built-in VE.Direct port. For a full list see the [[victronconnect:​start|VictronConnect App manual]].+==== Compatible ​Victron products ====
  
 +The dongle can be connected to almost all Victron products that have a built-in VE.Direct port. For a full list see the [[https://​www.victronenergy.com/​live/​victronconnect:​start#​compatible_victron_products|Compatible Victron products section of the VictronConnect manual]]
 ==== Installation Notes ===== ==== Installation Notes =====
 +
   * Connect the dongle directly to these products. The dongle cannot be connected to a Color Control GX.   * Connect the dongle directly to these products. The dongle cannot be connected to a Color Control GX.
-  * It is not possible to monitor a product using both a Color Control //and// a Bluetooth dongle at the same time. 
   * It is not possible to extend the VE.Direct cable.   * It is not possible to extend the VE.Direct cable.
   * After connecting the first time, the Blue and Red LED will be blinking fast and alternating. It needs to be updated to the latest firmware, which will happen automatically when connecting to it with VictronConnect.   * After connecting the first time, the Blue and Red LED will be blinking fast and alternating. It needs to be updated to the latest firmware, which will happen automatically when connecting to it with VictronConnect.
  
-See [[victronconnect:​start|VictronConnect manual]] for more information.+See [[victronconnect:​start#connecting|VictronConnect manual]] for more information.
  
  
-==== Supported phones and tables ​====+==== Supported phones, tablets ​and computers  ​====
  
-The used device needs to have Bluetooth 4.0 (BT LE) in order to work with the dongle. For a full list of devices see the [[victronconnect:​start|VictronConnect manual]].+See the [[victronconnect:​start|VictronConnect manual]].
  
  
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 | Slow blinking ​ | Off              | VE.Direct gateway | Not connected ​   |         | | Slow blinking ​ | Off              | VE.Direct gateway | Not connected ​   |         |
 | On             | Off              | VE.Direct gateway | Connected ​       |         | | On             | Off              | VE.Direct gateway | Connected ​       |         |
-| Double flash   | Double flash     | VE.Direct gateway | Clearing pin             ​|+| Double flash   | Double flash     | VE.Direct gateway | Not connected ​   ​Confirm pin has been cleared ​       ​|
 | Fast blinking ​ | Fast blinking ​   | Firmware update ​  | Not connected ​   | Red and Blue LED Alternating ​ | | Fast blinking ​ | Fast blinking ​   | Firmware update ​  | Not connected ​   | Red and Blue LED Alternating ​ |
 | On             | Slow blinking ​   | Firmware update ​  | Connected ​       |         | | On             | Slow blinking ​   | Firmware update ​  | Connected ​       |         |
-| On             | Faster blinking ​ | Firmware update ​  | Uploading ​       |         | +| On             | Fast blinking ​   | Firmware update ​  | Programming ​     |         |
-| Fast blinking ​ | Off              ​| Firmware update ​  | Programming ​     |         |+
  
 ==== Troubleshooting ==== ==== Troubleshooting ====
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   * Only one phone or tablet can be connected to a dongle at the same time. Make sure no other devices are connected to the dongle, and try again.   * Only one phone or tablet can be connected to a dongle at the same time. Make sure no other devices are connected to the dongle, and try again.
   * The dongle does not support all Victron products. Check if your Victron product is listed in the section above.   * The dongle does not support all Victron products. Check if your Victron product is listed in the section above.
-  * The dongle is powered via the VE.Direct cable connection. Make sure the dongle is connected to a supported device and the LEDs blink when connecting the cable or power is turned on.+  * The dongle is powered via the VE.Direct cable connection. Make sure the dongle is connected to a supported device, check that the devices is powered, ​and the LEDs blink when connecting the cable or power is turned on.
  
 **I cannot connect to the dongle** **I cannot connect to the dongle**
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   * Try to disconnect the dongle and reconnect to the same product.   * Try to disconnect the dongle and reconnect to the same product.
   * Try to connect the dongle to a different product when available.   * Try to connect the dongle to a different product when available.
-  * Check if VictronConnect can see the device when using a VE.Direct cable connected to a PC or android phone+  * Check if VictronConnect can see the device when using a VE.Direct ​USB cable connected to a PC or android phone 
 + 
 +See the [[https://​www.victronenergy.com/​live/​victronconnect:​start#​troubleshooting|Trouble shooting section in the VictronConnect manual]] for more information.
  
 **I have a Motorola Moto G 2014 (aka Moto G2) and cannot connect to the dongle** **I have a Motorola Moto G 2014 (aka Moto G2) and cannot connect to the dongle**
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 ===== Update dongle firmware ===== ===== Update dongle firmware =====
  
-After connecting with a new VictronConnect version for the first time, it might be that the firmware of the dongle needs to be updated. Be warned that this dongle firmware update can be a bit of a hassle: all steps need to be patiently and accurately followed.+After connecting with a new VictronConnect version for the first time, it might be that the firmware of the dongle needs to be updated, follow the instructions displayed on VictronConnect ​to complete the process.
  
-The update might need multiple steps: repeat the process untill the dongle entry disappears from the list and the product connected to the dongle is listed instead.+===== Current draw =====
  
-There are small differences between the Android and iOS update process.+When not connected via Bluetooth with a phone/​tablet/​laptop:​ < 1mA
  
-**If you get stuck in any point of the update process just close and open the app againThat should reset the update process to the last completed step.**+When connected by a phone: < 2.5mA
  
-==== Android ​====+===== Product dimensions =====
  
-Follow these instructions {{:ve.direct:updating_ve.direct_smart_dongle_with_android_device.pdf|in this pdf}}.+The housing used for this product is the Hammond Manufacturing 1551GFLExact dimensions can be found [[http://www.hammondmfg.com/​pdf/​1551GFL.pdf|here]]
  
-==== iOS =====+The length of the VE.Direct cable is 1.5m
  
-  - The dongle has to be paired before starting the update. 
-  - After the first update step is completed go to the iPhone/iPad bluetooth settings and remove the dongle from the paired devices list. Then go back to the VictronConnect app and continue with the second step. 
  
-Update sequence:\\ +===== DISQUS ===== 
-{{:​victronconnect:​vc_donglefwupdate_ios_discovery.png?​300}} +~~DISQUS~~
-{{:​victronconnect:​vc_donglefwupdate_ios_firststep.png?​300|}} +
-{{:​victronconnect:​vc_donglefwupdate_ios_firststepupdating.png?​300|}}+
  
-At this stage go to the iPhone/iPad bluetooth settings and remove the dongle from the paired devices list:\\ 
-{{:​victronconnect:​vc_donglefwupdate_ios_removepairing.gif}} 
- 
-Now open VictronConnect again, and continue the update:\\ 
-{{:​victronconnect:​vc_donglefwupdate_ios_discovery.png?​300}} 
-{{:​victronconnect:​vc_donglefwupdate_ios_secondstep.png?​300|}} 
-{{:​victronconnect:​vc_donglefwupdate_ios_scondstepupdating.png?​300|}} 
- 
-===== DISQUS Comments ===== 
- 
-~~DISQUS~~ 
ve.direct/ve.direct_to_bluetooth_smart_dongle.1475153670.txt.gz · Last modified: 2016-09-29 14:54 by mvader