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ve.direct:ve.direct_to_bluetooth_smart_dongle [2016-02-03 14:55]
mvader
ve.direct:ve.direct_to_bluetooth_smart_dongle [2019-01-22 10:16] (current)
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 ====== Manual - VE.Direct to Bluetooth Smart dongle ====== ====== Manual - VE.Direct to Bluetooth Smart dongle ======
- 
-**Note: this product was previously called the VE.Direct to Bluetooth LE dongle**. There are no differences,​ only the name has changed from LE to Smart. 
  
 Product page on our main website:\\ Product page on our main website:\\
 https://​www.victronenergy.com/​accessories/​ve-direct-bluetooth-smart-dongle https://​www.victronenergy.com/​accessories/​ve-direct-bluetooth-smart-dongle
  
-{{:​ve.direct:​ve.-direct-bluetooth-smart-dongle.png?direct&200}} +{{:​ve.direct:​ve._direct_bluetooth_smart_dongle.jpg?200|}} 
-{{:victronconnect:vc_iphone_discovery.png?​direct&​150|VictronConnect - Discovery}} +{{:ve.direct:vc4_iphone_discovery_vedirect.png?​direct&​150|VictronConnect - Discovery}} 
-{{:​victronconnect:​vc_iphone_bluesolar_live.png?​direct&​150|VictronConnect - BlueSolar Live}} +{{:​victronconnect:​vc4_iphone_bluesolar_live.png?​direct&​150|VictronConnect - BlueSolar Live}} 
-{{:​victronconnect:​vc_iphone_bluesolar_streetlightsettings.png?​direct&​150|VictronConnect - BlueSolar Settings}}+{{:​victronconnect:​vc4_iphone_bluesolar_streetlightsettings.png?​direct&​150|VictronConnect - BlueSolar Settings}}
  
-With the VE.Direct to Bluetooth Smart dongle you can get live status info, see historical values as well as configure Victron products. The dongle works together with the [[https://​www.victronenergy.com/​support-and-downloads/​software#​victronconnect-app|VictronConnect App]], available for both Android and iOS devices.+With the VE.Direct to Bluetooth Smart dongle you can get live status info, see historical values as well as configure Victron products.\\  ​The dongle works together with the [[https://​www.victronenergy.com/​support-and-downloads/​software#​victronconnect-app|VictronConnect App]], available for both Android and iOS devices.
  
-==== Supported ​Victron products ==== +Note: this product was previously called the **VE.Direct to Bluetooth LE dongle**. There are no differences,​ only the name has changed from LE to Smart. 
-The dongle can be connected to all Victron products that have a built-in VE.Direct port. For a full list see the [[victronconnect:​start|VictronConnect App manual]].+==== Compatible ​Victron products ====
  
 +The dongle can be connected to almost all Victron products that have a built-in VE.Direct port. For a full list see the [[https://​www.victronenergy.com/​live/​victronconnect:​start#​compatible_victron_products|Compatible Victron products section of the VictronConnect manual]]
 ==== Installation Notes ===== ==== Installation Notes =====
 +
   * Connect the dongle directly to these products. The dongle cannot be connected to a Color Control GX.   * Connect the dongle directly to these products. The dongle cannot be connected to a Color Control GX.
-  * It is not possible to monitor a product using both a Color Control //and// a Bluetooth dongle at the same time. 
   * It is not possible to extend the VE.Direct cable.   * It is not possible to extend the VE.Direct cable.
 +  * After connecting the first time, the Blue and Red LED will be blinking fast and alternating. It needs to be updated to the latest firmware, which will happen automatically when connecting to it with VictronConnect.
  
-==== Supported phones and tables ====+See [[victronconnect:​start#​connecting|VictronConnect manual]] for more information.
  
-The used device needs to have Bluetooth 4.0 (BT LE) in order to work with the dongle. For a full list of devices see the [[victronconnect:​start|VictronConnect manual]].+ 
 +==== Supported phones, tablets and computers ​ ==== 
 + 
 +See the [[victronconnect:​start|VictronConnect manual]].
  
  
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 The dongle works together with the VictronConnect App. Download links for iPhone, iPad as well as Android devices are available on our [[https://​www.victronenergy.com/​support-and-downloads/​software#​victronconnect-app|software page]] The dongle works together with the VictronConnect App. Download links for iPhone, iPad as well as Android devices are available on our [[https://​www.victronenergy.com/​support-and-downloads/​software#​victronconnect-app|software page]]
  
-==== Pairing procedure ==== 
-Default pin code is 000000 
  
-After connecting, you can change the pin code by pressing the (i) button in the top right of the app.+==== LED Status codes ====
  
-If the dongle ​pin code is lostreset it to 000000 by pressing and holding the clear PIN button until the solid blue colored ​Bluetooth ​light flashes off and on momentarily.+The dongle ​has two LEDsBluetooth ​status LED (blue), ​and an error LED (red)
  
-==== LED Status codes ====+On power-up, both LEDs will be on or alternating quickly (fast blinking).
  
-The dongle has two LEDs, a Bluetooth status LED (blue), ​and an error LED (red). On power-up, both LEDs will blink one time. When both LEDs are off after this initial blinking ​something is wrong with the communication on VE.Direct.+When both LEDs are onthe dongle contains valid firmware ​and will act as VE.Direct gateway. When both LEDs stay on, something is wrong with the communication on VE.Direct.
  
-^ BLE State      ^ Blue LED       ^ Red LED       ^ Remark ​ ^ +When the LEDs are alternating quickly, the dongle is in firmware update mode and it will show up as dongle in VictronConnect. After connecting, a firmware update can be performed. When the dongle already contains valid firmware, it will fall back to normal operation after 30 seconds.
-| Not connected ​ | Slow blinking ​ | Off           ​| ​        | +
-| Connected ​     | On             | Off           ​| ​        | +
-| Clearing pin   | Double flash   | Double flash  |         |+
  
-During firmware updates there are some additional LED status codes when the device is in bootloader. 
  
-^ BLE State      ​^ Blue LED       ^ Red LED          ^ Remark ​      ​+^ Blue LED       ^ Red LED          ​^ Dongle state      ^ Connection State ^ Remark ​ 
-| Not connected ​ | Fast blinking ​ | Fast blinking ​   | Alternating ​ | +| On             | On               | VE.Direct gateway | Disabled ​        | VE.Direct communication problem. \\ The dongle will not advertise itself so \\ it will not be visible in VictronConnect. | 
-| Connected ​     ​| On             | Slow blinking ​   |              | +| Slow blinking ​ | Off              | VE.Direct gateway ​| Not connected ​   ​| ​        | 
-Uploading ​     ​| On             ​| ​Faster ​blinking ​              | +| On             | Off              | VE.Direct gateway | Connected ​       |         | 
-| Programming ​   Fast blinking ​ | Off              |              ​|+| Double flash   | Double flash     | VE.Direct gateway | Not connected ​   | Confirm pin has been cleared ​       | 
 +| Fast blinking ​ | Fast blinking ​   | Firmware update ​  | Not connected ​   | Red and Blue LED Alternating ​ | 
 +| On             | Slow blinking ​   | Firmware update ​  Connected ​       ​        | 
 +| On             ​| ​Fast blinking ​   Firmware update ​  | Programming ​             ​|
  
 ==== Troubleshooting ==== ==== Troubleshooting ====
 **I don't see my product in the discovery screen** **I don't see my product in the discovery screen**
 +
   * Only one phone or tablet can be connected to a dongle at the same time. Make sure no other devices are connected to the dongle, and try again.   * Only one phone or tablet can be connected to a dongle at the same time. Make sure no other devices are connected to the dongle, and try again.
   * The dongle does not support all Victron products. Check if your Victron product is listed in the section above.   * The dongle does not support all Victron products. Check if your Victron product is listed in the section above.
-  * The dongle is powered via the VE.Direct cable connection. Make sure the dongle is connected to a supported device and the LEDs blink when connecting the cable or power is turned on.+  * The dongle is powered via the VE.Direct cable connection. Make sure the dongle is connected to a supported device, check that the devices is powered, ​and the LEDs blink when connecting the cable or power is turned on.
  
 **I cannot connect to the dongle** **I cannot connect to the dongle**
 +
   * Make sure you are close enough to the dongle. In open space, a distance of up to approximately 20 meters should work.   * Make sure you are close enough to the dongle. In open space, a distance of up to approximately 20 meters should work.
   * Connection issues might be caused by an incorrect Bluetooth pairing. Try re-pairing by first removing the pairing from the phone: go to your phone'​s Settings, then click Bluetooth. Click the (i)-icon next to any "​VE.Direct LE" device and click "​Forget This Device"​. Then, open the VictronConnect app again and pull down the Discovery screen to rediscover products. Set the dongle in pairing mode by clicking the button on the dongle, then click the Victron product in the app's Discovery screen. Confirm the pairing and you should now be connected to the dongle.   * Connection issues might be caused by an incorrect Bluetooth pairing. Try re-pairing by first removing the pairing from the phone: go to your phone'​s Settings, then click Bluetooth. Click the (i)-icon next to any "​VE.Direct LE" device and click "​Forget This Device"​. Then, open the VictronConnect app again and pull down the Discovery screen to rediscover products. Set the dongle in pairing mode by clicking the button on the dongle, then click the Victron product in the app's Discovery screen. Confirm the pairing and you should now be connected to the dongle.
  
-===== Update ​dongle ​firmware =====+**My dongle ​has a VE.Direct communication problem. What should I do?**
  
-After connecting with a new VictronConnect version for the first time, it might be that the firmware of the dongle ​needs to be updatedBe warned that this dongle ​firmware update ​can be bit of a hassle: all steps need to be patiently and accurately followed.+  * Assure that the product ​it is connected to is working properly. 
 +  * Try to disconnect ​the dongle ​and reconnect ​to the same product. 
 +  * Try to connect the dongle ​to a different product when available. 
 +  * Check if VictronConnect ​can see the device when using VE.Direct USB cable connected to a PC or android phone
  
-Connect your dongle to any Victron product VE.Direct port, open the VictronConnect ​app and click on the listed dongle and follow the steps shown on the screen.+See the [[https://​www.victronenergy.com/​live/​victronconnect:​start#​troubleshooting|Trouble shooting section in the VictronConnect ​manual]] for more information.
  
-The update might need multiple steps: repeat the process untill the dongle entry disappears from the list and the product connected ​to the dongle ​is listed instead.+**I have a Motorola Moto G 2014 (aka Moto G2) and cannot connect ​to the dongle**
  
-There are small differences between the Android ​and iOS update process.+That Motorola model has a known issue with VE.Direct Bluetooth Smart dongle, serial number HQ1606 ​and earlier. If you have such serial number and that phone, contact Victron Repairs for a replacement.
  
-**If you get stuck in any point of the update process just close and open the app againThat should reset the update process to the last completed step.**+All other Android phones, tables ​and other products which we have tested do not have problem with that dongle. 
 +===== Update dongle firmware =====
  
-==== Android ====+After connecting with a new VictronConnect version for the first time, it might be that the firmware of the dongle needs to be updated, follow the instructions displayed on VictronConnect to complete the process.
  
-  - The dongle has to be unpaired so check your phone/​tablet bluetooth settings and remove it from the paired devices list if is on it. Don’t pair the dongle during the update process even if you’re asked for the PIN code just close the dialog. +===== Current draw =====
-  - The dongle has to be started in boot mode by disconnecting the dongle and connecting again while pressing the “Clear PIN” button.+
  
-Update sequence:+When not connected via Bluetooth with a phone/​tablet/​laptop< 1mA
  
-{{:victronconnect:​vc_donglefwupdate_android_removepairing.png?​200|}} +When connected by a phone< 2.5mA
-{{:​victronconnect:​vc_donglefwupdate_android_discovery.png?​200|}} +
-{{:​victronconnect:​vc_donglefwupdate_android_info.png?​200|}} +
-{{:​victronconnect:​vc_donglefwupdate_android_firststep.png?​200|}} +
-{{:​victronconnect:​vc_donglefwupdate_android_firststepupdating.png?​200|}} +
-{{:​victronconnect:​vc_donglefwupdate_android_discovery.png?​200|}} +
-{{:​victronconnect:​vc_donglefwupdate_android_secondstep.png?​200|}} +
-{{:​victronconnect:​vc_donglefwupdate_android_scondstepupdating.png?200|}}+
  
-==== iOS =====+===== Product dimensions ​=====
  
-  - The dongle has to be paired before starting ​the update. +The housing used for this product is the Hammond Manufacturing 1551GFLExact dimensions can be found [[http://www.hammondmfg.com/​pdf/​1551GFL.pdf|here]]
-  - After the first update step is completed go to the iPhone/iPad bluetooth settings and remove the dongle from the paired devices listThen go back to the VictronConnect app and continue with the second step.+
  
-Update sequence:​\\ +The length of the VE.Direct cable is 1.5m
-{{:​victronconnect:​vc_donglefwupdate_ios_discovery.png?300}} +
-{{:​victronconnect:​vc_donglefwupdate_ios_firststep.png?​300|}} +
-{{:​victronconnect:​vc_donglefwupdate_ios_firststepupdating.png?​300|}}+
  
-At this stage go to the iPhone/iPad bluetooth settings and remove the dongle from the paired devices list:\\ 
-{{:​victronconnect:​vc_donglefwupdate_ios_removepairing.gif}} 
  
-Now open VictronConnect again, and continue the update:\\ +===== DISQUS ===== 
-{{:​victronconnect:​vc_donglefwupdate_ios_discovery.png?​300}} +~~DISQUS~~
-{{:​victronconnect:​vc_donglefwupdate_ios_secondstep.png?​300|}} +
-{{:​victronconnect:​vc_donglefwupdate_ios_scondstepupdating.png?​300|}}+
  
-===== DISQUS Comments ===== 
- 
-~~DISQUS~~ 
ve.direct/ve.direct_to_bluetooth_smart_dongle.1454507730.txt.gz · Last modified: 2016-02-03 14:55 by mvader