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ve.bus:ve.bus_error_codes [2021-11-10 20:59]
pba [Error 6 - Error in DDC Program]
ve.bus:ve.bus_error_codes [2022-04-29 11:29] (current)
marmour [Error 8 - Ground relay test failed]
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 To restart a system, first switch all units off, one by one. And then switch all units on again. Do this with the On / Off / Charger-only rocker-switch on the front of the device. To restart a system, first switch all units off, one by one. And then switch all units on again. Do this with the On / Off / Charger-only rocker-switch on the front of the device.
  
-*WARNING*: The steps and instructions explained here, are intended to be carried to be carried out by trained professionals. AC (and also DC) Voltages can be lethal. And certain settings and firmware updates require experience and training as well.+**WARNING**: The steps and instructions explained here, are intended to be carried to be carried out by trained professionals. AC (and also DC) Voltages can be lethal. And certain settings and firmware updates require experience and training as well.
  
 ==== Network cable quality ==== ==== Network cable quality ====
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 Note for split- and three-phase systems: VRM, nor the GX device, will indicate on which phase the overload or the temperature alarm occured. To find out on which unit the error occurs, go to system after it has switched off. And look on the LEDs. The unit with the overload or temperature alarm, will have the corresponding alarm LED lit continuously. The other units will indicate a VE.Bus error, indicating that they miss one unit. Note for split- and three-phase systems: VRM, nor the GX device, will indicate on which phase the overload or the temperature alarm occured. To find out on which unit the error occurs, go to system after it has switched off. And look on the LEDs. The unit with the overload or temperature alarm, will have the corresponding alarm LED lit continuously. The other units will indicate a VE.Bus error, indicating that they miss one unit.
 +
 +__Recovery:__ auto-restart once the error is gone.
 +
  
 ==== Error 2 - New and old type MK2 protocol mixed in the system ==== ==== Error 2 - New and old type MK2 protocol mixed in the system ====
  
 This should never happen, contact Victron service. This should never happen, contact Victron service.
 +
 +__Recovery:__ auto-restart once the error is gone.
  
 ==== Error 3 - Not all, or more than, the expected devices were found in the system ==== ==== Error 3 - Not all, or more than, the expected devices were found in the system ====
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   - The system is not properly configured: all VE.Bus devices connected to the VE.Bus network must be configured as one parallel, split- and/or three-phase system. Do not connect two separate VE.Bus systems together.   - The system is not properly configured: all VE.Bus devices connected to the VE.Bus network must be configured as one parallel, split- and/or three-phase system. Do not connect two separate VE.Bus systems together.
   - Communication cable error: Check the communication cables. Make sure to use commercial patch leads and not hand-crimped cables - VE.Bus cabling is very sensitive to physical wiring faults.   - Communication cable error: Check the communication cables. Make sure to use commercial patch leads and not hand-crimped cables - VE.Bus cabling is very sensitive to physical wiring faults.
-  - DC fuse blown of one or more units in the system: When mains is available all units seems to work correctly, but as soon as mains fails, or as soon as the system decides to switch to Island mode for any other reason, the non powered units are disconnected from the system.+  - DC fuse blown of one or more units in the system: When mains is available all units seems to work correctly. But as soon as mains fails, or as soon as the system decides to switch to Island mode for any other reason, the units with the blown DC fuse will be without power and switched off - and thus be "missing" from the communication network.
   - When switching off so called "complex systems" where the switch-as-group VE.Bus configuration is disabled and not all phases have AC-in. In some Multi models like the MultiPlus-II the VE.Bus communication remains active when switched off through Venus OS as long as AC in is available. In this case other Multis in the system with no AC input do not communicate. Causing the Multi with AC input to raise error 3. Complex systems are not supported and tested during Venus OS development.   - When switching off so called "complex systems" where the switch-as-group VE.Bus configuration is disabled and not all phases have AC-in. In some Multi models like the MultiPlus-II the VE.Bus communication remains active when switched off through Venus OS as long as AC in is available. In this case other Multis in the system with no AC input do not communicate. Causing the Multi with AC input to raise error 3. Complex systems are not supported and tested during Venus OS development.
-  + 
 +__Recovery:__ auto-restart once the error is gone. 
 ==== Error 4 - No other device found ==== ==== Error 4 - No other device found ====
 The master device is configured to run in a parallel-, split- and/or three-phase system, but cannot find other devices on the bus. The master device is configured to run in a parallel-, split- and/or three-phase system, but cannot find other devices on the bus.
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 Faulty cables. Check the communication cables. Don't use self made cables. Faulty cables. Check the communication cables. Don't use self made cables.
 +
 +__Recovery:__ auto-restart once the error is gone.
  
 ==== Error 5 - Overvoltage on AC out ==== ==== Error 5 - Overvoltage on AC out ====
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 Check the AC wiring. Check the AC wiring.
 +
 +__Recovery:__ auto-restart once the error is gone.
  
 ==== Error 6 - Error in DDC Program ==== ==== Error 6 - Error in DDC Program ====
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 This error can also occur in newer firmwares when a VE.Bus BMS is connected (or dis-connected) and the assistant is not configured accordingly. This error can also occur in newer firmwares when a VE.Bus BMS is connected (or dis-connected) and the assistant is not configured accordingly.
 +
 +__Recovery:__ auto-restart once the error is gone.
 +
 ==== Error 7 - External device connected, assistant required ==== ==== Error 7 - External device connected, assistant required ====
 An external device (e.g. a VE.Bus BMS) is connected but there is no Assistant loaded which handles that device. An external device (e.g. a VE.Bus BMS) is connected but there is no Assistant loaded which handles that device.
  
 Solution: configure the Multi/Quattro with a suitable Assistant. Solution: configure the Multi/Quattro with a suitable Assistant.
 +
 +__Recovery:__ auto-restart once the error is gone.
  
 ==== Error 8 - Ground relay test failed ==== ==== Error 8 - Ground relay test failed ====
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 ^ Model ^ Serial number ^ ^ Model ^ Serial number ^
-| MultiPlus-II 48V 3kVA | HQ2048 | +| MultiPlus-II 48V 3kVA | ≤ HQ2048 | 
-| MultiPlus-II 48V 3kVA GX | HQ2050 | +| MultiPlus-II 48V 3kVA GX | ≤ HQ2050 | 
-| MultiPlus-II 24V 3kVA | HQ2101 | +| MultiPlus-II 24V 3kVA | ≤ HQ2101 | 
-| MultiPlus-II 48V 5kVA | HQ2116 | +| MultiPlus-II 48V 5kVA | ≤ HQ2116 | 
-| MultiPlus-II 48V 5kVA GX | HQ2122 | +| MultiPlus-II 48V 5kVA GX | ≤ HQ2122 | 
-| EasySolar-II 48V 3kVA MPPT 250-70 GX | HQ2130 |+| EasySolar-II 48V 3kVA MPPT 250-70 GX | ≤ HQ2130 |
 | All other models | Any serial number | | All other models | Any serial number |
  
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 Other possibility:  Other possibility: 
 DC fuse blown of one or more units in the system. When mains is available all units seems to work correctly, but as soon as mains fails, the non powered units are disconnected from the system. DC fuse blown of one or more units in the system. When mains is available all units seems to work correctly, but as soon as mains fails, the non powered units are disconnected from the system.
 +
 +__Recovery:__ auto-restart once the error is gone.
  
 ==== Error 11 - Relay Test Fault - Installation error or possibly relay failure ==== ==== Error 11 - Relay Test Fault - Installation error or possibly relay failure ====
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 When the error persists after the all above steps, or when any other Failed step or extra explanation shows, then the unit may be faulty. Follow the [[https://www.victronenergy.com/support|support procedure and contact your dealer.]] Make sure to document full system wiring in a diagram, all steps and tests taken to diagnose and rule out installation error, and provide a photo of the error details shown on the GX Device menu. When the error persists after the all above steps, or when any other Failed step or extra explanation shows, then the unit may be faulty. Follow the [[https://www.victronenergy.com/support|support procedure and contact your dealer.]] Make sure to document full system wiring in a diagram, all steps and tests taken to diagnose and rule out installation error, and provide a photo of the error details shown on the GX Device menu.
 +
 +__Recovery:__ auto-restart once the error is gone.
 +
 ==== Error 12 - Config mismatch with 2nd mcu ==== ==== Error 12 - Config mismatch with 2nd mcu ====
  
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 Make sure to select the option 'all settings' instead of 'modified settings'. Make sure to select the option 'all settings' instead of 'modified settings'.
 +
 +__Recovery:__ auto-restart once the error is gone.
 +
 ==== Error 14 - Device cannot transmit data ==== ==== Error 14 - Device cannot transmit data ====
  
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 Another possibility, very rare though, is a broken component on the board. Return the device to the nearest service point for repair. Another possibility, very rare though, is a broken component on the board. Return the device to the nearest service point for repair.
 +
 +__Recovery:__ auto-restart once the error is gone.
  
 ==== Error 15 - VE.Bus combination error ==== ==== Error 15 - VE.Bus combination error ====
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   * when external BMS commands are send while a VE.Bus BMS is connected or   * when external BMS commands are send while a VE.Bus BMS is connected or
   * the connected VE.Bus product firmware versions are incompatible. (This can in most cases be solved by updating the firmware.)   * the connected VE.Bus product firmware versions are incompatible. (This can in most cases be solved by updating the firmware.)
 +
 +__Recovery:__ auto-restart once the error is gone.
  
 ==== Error 16 - VE.Bus dongle is missing ==== ==== Error 16 - VE.Bus dongle is missing ====
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 Instructions [[updating_firmware:updating_ve.bus_products|here]]. Instructions [[updating_firmware:updating_ve.bus_products|here]].
 +
 +__Recovery:__ system remains off until restarted.
  
 ==== Error 17 - Phase master missing ==== ==== Error 17 - Phase master missing ====
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 === Unable to solve it? === === Unable to solve it? ===
 If after all above steps you are still experiencing a VE.Bus Error 17, contact your dealer whom will contact Victron repairs; please provide photos of the installation and network cabling. Depending on the situation, they might advice to replace the [[venus-os:start|GX device]] and the inverter/chargers. We advise to first replace cables, and if that doesn't help then thereafter only the GX device at first, since that is less work than replacing the inverter/chargers. If after all above steps you are still experiencing a VE.Bus Error 17, contact your dealer whom will contact Victron repairs; please provide photos of the installation and network cabling. Depending on the situation, they might advice to replace the [[venus-os:start|GX device]] and the inverter/chargers. We advise to first replace cables, and if that doesn't help then thereafter only the GX device at first, since that is less work than replacing the inverter/chargers.
 +
 +__Recovery:__ auto-restart once the error is gone.
  
 ==== Error 18 - AC Over-voltage on the output of a slave while switched off ==== ==== Error 18 - AC Over-voltage on the output of a slave while switched off ====
 Solution: check if AC wires are not swapped by accident. There can never be voltage on the AC out when a unit is switched off.  Solution: check if AC wires are not swapped by accident. There can never be voltage on the AC out when a unit is switched off. 
 +
 +__Recovery:__ system remains off until restarted.
  
 ==== Error 19 - Slave does not have AC input! ==== ==== Error 19 - Slave does not have AC input! ====
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 Solution: Either connect the AC input to all units, or change the configuration of the synchronised units in VE.Bus System Configurator (note not VEConfigure), and disable the 'Switch as Group' Function. This setting will allow only a single Inverter/Charger to charge without error. Note this setting is not adjustable in an ESS system. Solution: Either connect the AC input to all units, or change the configuration of the synchronised units in VE.Bus System Configurator (note not VEConfigure), and disable the 'Switch as Group' Function. This setting will allow only a single Inverter/Charger to charge without error. Note this setting is not adjustable in an ESS system.
 +
 +__Recovery:__ system remains off until restarted.
 +
 ==== Error 20 - Configuration mismatch ==== ==== Error 20 - Configuration mismatch ====
  
 Extended VE.Bus options are not allowed when a gridcode is selected. Extended VE.Bus options are not allowed when a gridcode is selected.
 +
 +__Recovery:__ system remains off until restarted.
  
 ==== Error 22 - This device cannot function as a slave ==== ==== Error 22 - This device cannot function as a slave ====
 This device is an obsolete and unsuitable model. It should be replaced. This device is an obsolete and unsuitable model. It should be replaced.
 +
 +__Recovery:__ system remains off until restarted.
  
 ==== Error 24 - Switch-over system protection initiated ==== ==== Error 24 - Switch-over system protection initiated ====
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 Good units will measure discontinuity between the Line in and out terminals. And measure a few hundred ohms between the neutral In and Out AC terminals. Good units will measure discontinuity between the Line in and out terminals. And measure a few hundred ohms between the neutral In and Out AC terminals.
 +
 +__Recovery:__ system remains off until restarted.
  
 ==== Error 25 - Firmware incompatibility ==== ==== Error 25 - Firmware incompatibility ====
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 Solution: update all devices to the latest available firmware. Instructions [[updating_firmware:updating_ve.bus_products|here]]. Solution: update all devices to the latest available firmware. Instructions [[updating_firmware:updating_ve.bus_products|here]].
  
 +__Recovery:__ system remains off until restarted.
  
 ==== Error 26 - Internal error ==== ==== Error 26 - Internal error ====
 Should not occur. Switch all equipment off, and then on again; it will then resume operation. Contact Victron Energy if the problem persists. Should not occur. Switch all equipment off, and then on again; it will then resume operation. Contact Victron Energy if the problem persists.
  
 +__Recovery:__ system remains off until restarted.
  
 ===== DISQUS ===== ===== DISQUS =====
 ~~DISQUS~~ ~~DISQUS~~
ve.bus/ve.bus_error_codes.1636574344.txt.gz · Last modified: 2021-11-10 20:59 by pba