This is an old revision of the document!
During first installation, and in case of problems, update all devices to the latest firmware. This includes the latest VE.Bus firmware and also the latest firmware in the Color Control GX.
Firmware update instructions:
To restart a system, first switch all units off, one by one. And then switch all units on again. Do this with the On / Off / Charger-only rocker-switch on the front of the device.
Make sure to use industrially made network cabling. Using self crimped RJ45 cables is a known cause of various of below list of errors.
This applies to network cables for split-, three phase and parallel systems as well as connecting a GX Device or other accessory on the VE.Bus network.
One of the phases in a multi-phase system has failed. Commonly because of a Low battery, Overload or High temperature alarm. When this happens, the other phases will show VE.Bus Error Code 1.
Trouble shooting: Look for the failing phase, which will be the phase that is not showing VE.Bus Error Code 1. And check the LEDs on that phase to find out what the reason was for the shut down.
Diagnosing on VRM First make sure that Automatic alarm monitoring is enabled; that is necessary to create the Overload and Temperature errors in the log. You will see Overload and Temperature alarms occurring at the same time as VE.Bus Error 1.
Note for split- and three-phase systems: VRM, nor the CCGX, will indicate on which phase the overload or the temperature alarm occured. To find out on which unit the error occurs, go to system after it has switched off. And look on the LEDs. The unit with the overload or temperature alarm, will have the corresponding alarm LED lit continuously. The other units will indicate a VE.Bus error, indicating that they miss one unit.
This should never happen, contact Victron service.
Possible causes and solutions:
The master device is configured to run in a parallel-, split- and/or three-phase system, but cannot find other devices on the bus.
Multiple possible causes:
1. During a system restart
Error 4 can be seen temporarily while the system restarts after an error. Not a real error in that case, no need to investigate.
2. Because of issues in cabling
Faulty cables. Check the communication cables. Don't use self made cables.
This problem can occur when the AC wiring of one of the slave units is not connected properly, or not connected at all.
Check the AC wiring.
This means: error in an Assistant. To solve, follow these steps:
A VE.Bus BMS device is connected but there is no Assistant loaded which handles the VE.Bus BMS.
Solution: configure the use of the VE.Bus BMS in one of the Assistants.
This typically happens during a system restart, and is then not a real error; no need to investigate.
For example this screenshot from the Color Control GX:
The real problem is Error 1. In this example it was caused by switching device L2 off with the front toggle switch. It was then quickly followed by Error 3. And when switching device L2 back on, briefly Error 10 is visible, followed by full recovery.
Note: System restarts can also be triggered when using Remote VEConfigure.
This error only applies to the MultiGrid, MultiPlus-II, EasySolar-II and other inverter/chargers with a dual backfeed relay. As part of grid-code compliance; the device tests verifies that its internal relays function properly.
The relays are tested when a grid code is selected in VEConfigure. When the grid-code is set to None, the tests are not performed.
When VE.Bus error 11 shows, either the back-feed relay test, ground relay test, or measurement redundancy tests has failed. The tests are automatically performed every time before connecting to mains.
The three root causes of the error can be (from most common to least common):
1) In most cases, when you see Error 11, its due to an installation error:
2) For Australia: contact your distributor.
3) Hardware defect; contact your distributor for a replacement.
After updating your VE.Bus inverter/charger to firmware 454 or higher; and running Venus OS v2.23 or later, a detailed VE.Bus Error report can be seen in the Venus-device menu. The information shown is:
In all other cases, contact your Victron representative for support. Please provide a photo of the error; and otherwise at least the 6 digit number at the top.
The report is found by navigating to the Device list (top level menu), then going in to the Multi or Quattro inverter/charger page, then to the bottom, Alarm Status, then to the bottom again, in to the menu VE.Bus Error 11 report.
Now you will see a list of all devices in the system; and their latest VE.Bus Error 11 details. Enter the menu for an explanation of the code.
Most probably a short circuit in the communication cables.
Another possibility, very rare though, is a broken component on the board. Return the device to the nearest service point for repair.
Update firmware to latest version: VE.Bus dongles are no longer necessary.
This error can only occur on systems with multiple devices installed per phase. For example a single phase installation with two or more devices in parallel, or a three-phase installation with six or more devices.
Error 17 will only appear on slaves. You'll see it when its phase-master is no longer communicating on the VE.Bus network.
If nothing can be found and the failure persists a hardware error might be the cause. Contact your distributor, and also report the exact LED indication of the Master and all slaves in that phase.
Solution: check if AC wires are not swapped by accident. There can never be voltage on the AC out when a unit is switched off.
This device is an obsolete and unsuitable model. It should be replaced.
There is a back-feed (or 'anti-islanding') relay present on the AC input of each unit. This relay is automatically opened during periods of AC input loss (e.g. grid or generator failure) as a safety mechanism to avoid the back-feeding of AC energy 'upstream'.
Error 24 is raised when a Multi or Quattro detects current flowing through the back-feed relay during a period when the relay should be open - which means that the relay did not open when it should.
This should not occur in a correctly installed and sized system. Possible causes in order of probability:
Diagnostic notes for systems showing error 24 where a stuck 'on' relay is suspected
In a single phase installation with two or more devices in parallel, or a three-phase installation with six or more devices, it can be difficult to identify the unit that is faulty because all units in at the relevant group of units will raise 'Error 24'.
This happens because the faulty unit will be (incorrectly) supplying AC energy on it output at times when it should not be - including when its front panel rocker switch is set to 'off', When energy from the faulty unit's AC output flows in to the other unit(s) via their AC outputs, this causes these other units to be (incorrectly) flagged for 'Error 24' by the system self-test. The units concerned may also be 'buzzing' in the presence of AC power at their inputs with their rocker switches set 'off'.
Steps to take
Right after the error occurred, first of all make a video of all units and their LED code.
Then, completely disconnect all AC wiring, both in- and out, on all units.
Now, with an ohm-meter, measure the resistance between the neutral terminals on AC-input and the AC-output, A working unit will show no connection between these terminals. And also measure the resistance between the Line terminals of AC-input and AC-output.
A faulty unit will measure zero or close to zero resistance.
Good units will measure discontinuity between the Line in and out terminals. And measure a few hundred ohms between the neutral In and Out AC terminals.
Make sure to use the same firmware in all devices.
Solution: update all devices to the latest available firmware. Instructions here.
Should not occur. Switch all equipment off, and then on again; it will then resume operation. Contact Victron Energy if the problem persists.