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ve.bus:ve.bus_error_codes

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ve.bus:ve.bus_error_codes [2019-02-16 09:43]
mvader [Error 1 - Device is switched off because one of the other phases in the system has switched off]
ve.bus:ve.bus_error_codes [2019-02-20 06:38] (current)
mvader
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 === Detailed diagnosis of Error 11 === === Detailed diagnosis of Error 11 ===
-After updating your VE.Bus inverter/​charger to firmware 454 or higher; and running Venus OS v2.23~3 or later, a detailed VE.Bus Error report ​becomes available:​ +After updating your VE.Bus inverter/​charger to firmware 454 or higher; and running Venus OS v2.23 or later, a detailed VE.Bus Error report ​can be seen in the Venus-device menuThe information shown is:
- +
-[TODO; add image here] +
-{{ :​ve.bus:​error11-ccgx1.jpg?​nolink&​450 |}} +
-{{ :ve.bus:​error11-ccgx2.jpg?​nolink&​450 |}} +
-{{ :​ve.bus:​error11-ccgx3.jpg?​nolink&​450 |}} +
-{{ :​ve.bus:​error11-ccgx4.jpg?​nolink&​450 |}}+
  
 It shows: It shows:
   * A six digit number; which contains all the details   * A six digit number; which contains all the details
-  * A counter+  * An error ID (#16 for example). Note that this does not count the the number of VE.Bus errors; its just a unique ID that can help recognizing that a new error has occured.
   * Flags   * Flags
   * The failed step; it counts backwards: step 9 -> 8 -> 7 and so forth.   * The failed step; it counts backwards: step 9 -> 8 -> 7 and so forth.
- 
  
 Common causes: Common causes:
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   * Failing step #8: check that line and neutral have not been swapped. Unlike non-grid code installations;​ line and neutral need to be wired correctly.   * Failing step #8: check that line and neutral have not been swapped. Unlike non-grid code installations;​ line and neutral need to be wired correctly.
   * PE2 open error: check that AC-out Neutral is not wired to Ground. Short circuiting them is not allowed. Also, check that there is no leakage between Neutral and ground, for example because broken consumer. Start by disconnecting all loads: open all the circuit breakers.   * PE2 open error: check that AC-out Neutral is not wired to Ground. Short circuiting them is not allowed. Also, check that there is no leakage between Neutral and ground, for example because broken consumer. Start by disconnecting all loads: open all the circuit breakers.
 +  * AC0/AC1 mismatch and UMains error: there has been a fix for that in VE.Bus inverter/​charger firmware version 455.
 +
 +In all other cases, contact your Victron representative for support. Please provide a photo of the error; and otherwise at least the 6 digit number at the top.
 +
 +The report is found by navigating to the Device list (top level menu), then going in to the Multi or Quattro inverter/​charger page, then to the bottom, Alarm Status, then to the bottom again, in to the menu VE.Bus Error 11 report.
 +
 +Now you will see a list of all devices in the system; and their latest VE.Bus Error 11 details. Enter the menu for an explanation of the code.
 +
 +{{ :​ve.bus:​error11-ccgx3.jpg?​nolink |}}
 +{{ :​ve.bus:​error11-ccgx4.jpg?​nolink |}}
  
-In all other cases, contact your Victron representative for support. Please provide a photo of the error; and otherwise the 6 digit number at the top. 
 ==== Error 14 - Device cannot transmit data ==== ==== Error 14 - Device cannot transmit data ====
  
ve.bus/ve.bus_error_codes.txt · Last modified: 2019-02-20 06:38 by mvader