Differences

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--- ve.bus:ve.bus_error_codes [2018-11-13 03:57] – [Error 24 - Switch-over system protection initiated] simonhackett
+++ ve.bus:ve.bus_error_codes [2019-02-14 20:45] – [Error 24 - Sw simonhackett
@@ Line 75: / Line 75: @@
 Note: System restarts can also be triggered when using Remote VEConfigure.
-==== Error 11 - Installation error or relay failure (Multigrid only) ====
+==== Error 11 - Relay Test Fault - Installation error or possibly relay failure ====
-Occurs when the relay test of a Multigrid fails. The relays are automatically self-tested every time before the MultiGrid connects to mains.
-Most likely the test fails due to an installation error:\\
+This error only applies to the MultiGrid, MultiPlus-II, EasySolar-II and other inverter/chargers with a dual backfeed relay. As part of grid-code compliance; the device tests verifies that its internal relays function properly.
-  * Please verify whether the incoming AC is a TN network.
-  * Line and Neutral should be connected to the corresponding L and N input on the Multigrid. A swapped connection results in VE.Bus Error 11
-  * There should be no external connection between N-out and GND!
-If the failure is not triggered by one of the above conditions a hardware failure might be the cause, contact your Victron dealer.
+The relays are tested when a grid code is selected in VEConfigure. When the grid-code is set to None, the tests are not performed.
+When VE.Bus error 11 shows, either the back-feed relay test, ground relay test, or measurement redundancy tests has failed. The tests are automatically performed every time before connecting to mains.
+The three root causes of the error can be (from most common to least common):
+) In most cases, when you see Error 11, its due to an installation error:\\
+  * Please verify that the neutral is connected to earth on the supply side. In many countries this is done by the utility in the transformer cabinet (a TN network).
+  * Line should be connected to the corresponding Line input on the inverter/charger, same for Neutral. A swapped connection results in Error 11.
+  * There should be no external connection between N-out and GND
+) For Australia: contact your distributor.
+) Hardware defect; contact your distributor for a replacement.
+=== Detailed diagnosis of Error 11 ===
+After updating your VE.Bus inverter/charger to firmware 454 or higher; and running Venus OS v2.23~3 or later, a detailed VE.Bus Error report becomes available:
+[TODO; add image here]
+{{ :ve.bus:error11-ccgx1.jpg?nolink&450 |}}
+{{ :ve.bus:error11-ccgx2.jpg?nolink&450 |}}
+{{ :ve.bus:error11-ccgx3.jpg?nolink&450 |}}
+{{ :ve.bus:error11-ccgx4.jpg?nolink&450 |}}
+It shows:
+  * A six digit number; which contains all the details
+  * A counter
+  * Flags
+  * The failed step; it counts backwards: step 9 -> 8 -> 7 and so forth.
+Common causes:
+  * Failing step #8: check that line and neutral have not been swapped. Unlike non-grid code installations; line and neutral need to be wired correctly.
+  * PE2 open error: check that AC-out Neutral is not wired to Ground. Short circuiting them is not allowed. Also, check that there is no leakage between Neutral and ground, for example because broken consumer. Start by disconnecting all loads: open all the circuit breakers.
+In all other cases, contact your Victron representative for support. Please provide a photo of the error; and otherwise the 6 digit number at the top.
 ==== Error 14 - Device cannot transmit data ====
 Most probably a short circuit in the communication cables.
@@ Line 111: / Line 143: @@
 ==== Error 24 - Switch-over system protection initiated ====
 There is a back-feed (or 'anti-islanding') relay present on the AC input of each unit. This relay is automatically opened during periods of AC input loss (e.g. grid or generator failure) as a safety mechanism to avoid the back-feeding of AC energy 'upstream'.
-Error 24 is raised when a Multi or Quattro detects current flowing through a back-feed relay during a period when the relay should be open - which means that the relay did not open when it should.
+Error 24 is raised when a Multi or Quattro detects current flowing through the back-feed relay during a period when the relay should be open - which means that the relay did not open when it should.
 This should not occur in a correctly installed and sized system. Possible causes in order of probability:
@@ Line 119: / Line 151: @@
   - There is too much AC load connected at the moment the relay needs to switch off. This large current will prevent the relay contacts from opening.\\ \\ Solution: remove excessive load. \\ \\
   - The AC input voltage slowly drops before it is being rejected by the Multis. Typically happens in installations with a genset. Especially when combined with AC loads that increase their current draw when the AC voltage drops: at the moment the Multis or Quattros decide to switch off, the current through the relays is too high to open them.\\ \\ Solution: Make the Multis or Quattros disconnect earlier: increase lower limit of AC input voltage in VEConfigure3. For example to 210 VAC. The factory setting is 180 VAC. \\ \\
-  - The back-feed relay has a hardware failure (and is stuck 'on')\\ \\ Solution: Replace faulty unit.
+  - The back-feed relay has a hardware failure \\ \\ Solution: Replace faulty unit.
-__Diagnostic notes for multi-unit clusters showing error 24__
+__Diagnostic notes for systems showing error 24 where a stuck 'on' relay is suspected__
-With all Multis or Quattros set to 'off' on their front panel rocker switches and with AC power presented to the input of the system, there should be no AC present on the AC-1 output terminals.
+In a single phase installation with two or more devices in parallel, or a three-phase installation with six or more devices, it can be difficult to identify the unit that is faulty because all units in at the relevant group of units will raise 'Error 24'.
-If AC //is// present on the output side while the units are switched off, this energy is flowing via the stuck back-feed relay. AC is also being back-fed into the inverter output circuitry as a result, and this may result in all units audibly 'humming' (even though they are set to be 'off').
+This happens because the faulty unit will be (incorrectly) supplying AC energy on it output at times when it should not be - including when its front panel rocker switch is set to 'off', When energy from the faulty unit's AC output flows in to the other unit(s) via their AC outputs, this causes these other units to be (incorrectly) flagged for 'Error 24' by the system self-test. The units concerned may also be 'buzzing' in the presence of AC power at their inputs with their rocker switches set 'off'.
-In a parallel-wired cluster, one faulty relay will make it appear that all units wired in parallel are faulty. To determine which unit is really at fault, power the cluster down and un-wire all AC inputs and all AC outputs. Then apply DC battery power and configure each unit into standalone mode so that it starts to invert and present power to its AC output. Any unit where there is //also// AC energy present on the //input// terminals has a stuck back-feed relay and needs to be replaced.
+To help identify which unit is faulty in this scenario, first un-wire the AC outputs of all the units concerned to prevent cross-feeding of AC energy via the AC outputs. Then apply AC power with all units still set to 'off' on their front panel rocker switches. Measure the AC output terminals with a meter - the faulty unit is the one that is still presenting AC voltage on its output terminals. If this approach is not successful, try turn turning the units 'On' and look for which unit now presents 'Error 24' in isolation.
+If this is not conclusive, try completely disconnecting all suspect units from all AC and DC sources. With an ohm-meter, measure the resistance between the neutral terminals on AC input and the AC output, A working unit will show no connection between these terminals. A faulty unit may show a connection to be present between these terminals, with either zero resistance or potentially with a small a non-zero (and non-normal) resistance present.
 ==== Error 25 - Firmware incompatibility ====
@@ Line 136: / Line 170: @@
 ==== Error 26 - Internal error ====
-Should not occur. Switch all equipment off, and then on again. Contact Victron Energy if the problem persists.
+Should not occur. Switch all equipment off, and then on again; it will then resume operation. Contact Victron Energy if the problem persists.
 ===== DISQUS =====
 ~~DISQUS~~