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community_guidelines [2019-02-11 18:14]
john_r [Read the Victron Support page, and follow the steps in order]
community_guidelines [2019-03-16 03:47] (current)
guystewart [When will new product X, Y or Z be available?]
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 This allows future users to find specific questions, and clear precise answers very quickly. This allows future users to find specific questions, and clear precise answers very quickly.
  
-==== Not the place for System Design ====+==== Not really ​the place for System Design ====
  
-Long, multifaceted issues involving system design, multiple questions with very specific installation and nuanced details are not appropriate ​for this community. ​Those questions must be directed [[https://​www.victronenergy.com/​where-to-buy|towards your distributor]]. ​+Long, multifaceted issues involving system design, multiple ​run on questions with very specific installation and nuanced details are not really well suited ​for the structure of the community. ​It is best to have a single question with a clear title per post. 
 +More complex enquires are best be directed [[https://​www.victronenergy.com/​where-to-buy|towards your distributor]]. ​
  
 ==== Constantly Improving Documentation ====  ==== Constantly Improving Documentation ==== 
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 ==== When will new product X, Y or Z be available? ==== ==== When will new product X, Y or Z be available? ====
  
-Please do not ask the community when products, ​or updates will be ready or available.+Please do not ask the community when products, updates ​or approvals ​will be ready or available.
  
 New products are announced at various shows and on the Victron blog website. This is done when the specifications are quite certain, but before there is a good indication around supply dates. Delays can occur. New products are announced at various shows and on the Victron blog website. This is done when the specifications are quite certain, but before there is a good indication around supply dates. Delays can occur.
  
 Check the price list on our website. For soon-coming-but-not-yet-in-available products, it lists an indicative release date. Anything not listed in the price list yet is not progressed far enough for us to give out a date. So we will not comment on availability questions. Check the price list on our website. For soon-coming-but-not-yet-in-available products, it lists an indicative release date. Anything not listed in the price list yet is not progressed far enough for us to give out a date. So we will not comment on availability questions.
 +
 +Approvals are often subject to testing and 3rd party organisations that operate on their own timeline.
  
 Thanks for your interest and patience, we want to have these available too! Thanks for your interest and patience, we want to have these available too!
community_guidelines.1549905292.txt.gz · Last modified: 2019-02-11 18:14 by john_r