Differences

This shows you the differences between two versions of the page.

--- community_guidelines [2019-01-30 14:16] – guy_stewart
+++ community_guidelines [2019-05-26 19:07] – [When will new product X, Y or Z be available?] guy_stewart
@@ Line 9: / Line 9: @@
 After you have read the [[https://www.victronenergy.com/support|Support page]], if you believe that Victron Community is the best place for your enquiry, please search the previous posts. If you find your question already answered, please give it an upvote.
-If you cannot find any similar question, [[https://community.victronenergy.com/users/register.html|register]] an account and prepare your post.
+If you cannot find a similar question, [[https://community.victronenergy.com/users/register.html|register]] an account and prepare your post.
 You will need to provide some basic information before you can post a question.
@@ Line 25: / Line 25: @@
 This allows future users to find specific questions, and clear precise answers very quickly.
-==== Not the place for System Design ====
+If you try to ask follow up questions in the same post, they are likely to be missed, because the original question appears as answered.
-Long, multifaceted issues involving system design, multiple questions with very specific installation and nuanced details are not appropriate for this community. Those questions must be directed [[https://www.victronenergy.com/where-to-buy|towards your distributor]].
+==== Not really the place for System Design ====
+Long, multifaceted issues involving system design, multiple run on questions with very specific installation and nuanced details are not really well suited for the structure of the community. It is best to have a single question with a clear title per post.
+More complex enquires are best be directed [[https://www.victronenergy.com/where-to-buy|towards your distributor]].
 ==== Constantly Improving Documentation ====
@@ Line 44: / Line 47: @@
 ==== Editing Posts ====
-Occasionally Victron will edit questions and topics if we think it will help with clarity.
+Occasionally Victron will edit questions, topics and answers if we think it will be helpful or add clarity.
@@ Line 63: / Line 66: @@
 If you only think something might be some way, or are just testing an idea, please say that too.
-==== When will X, Y and Z be ready? ====
+==== When will new product X, Y or Z be available? ====
+Please do not ask the community when products, updates or approvals will be ready or available.
+New products are announced at various shows and on the [[https://www.victronenergy.com/blog/|Victron blog website]]. This is done when the specifications are quite certain, but before there is a good indication around supply dates. Delays can occur. [[https://professional.victronenergy.com/news|Victron Professionals]] can subscribe to our weekly newsletter which provides updates.
-Please do not ask the community when products, or updates will be ready or available.
+Check the [[https://www.victronenergy.com/information/pricelist|price list]] on our website. For soon-coming-but-not-yet-in-available products, it lists an indicative release date. Anything not listed in the price list yet is not progressed far enough for us to give out a date. So we will not comment on availability questions.
-New products are annouced at various shows and on the Victron blog website. This is done when the specifications are quite certain, however often before there is 100% certainty around supply dates, and delays can occur.  So we do not comment, so as to not disappoint.
+Approvals are often subject to testing and 3rd party organisations that operate on their own timeline.
-There are a few keystone moments to look for that indicate a product is close to being available.
+Thanks for your interest and patience, we want to have these available too!
-Is the product in the price list? This will sometimes give an indicication about release date. It could be a month, a quarter, a star, or NEW.
+==== I want to speak to the Manager! ====
-Is the product in E-order system? This will show distributors the supply numbers and dates of shipments to various places.
+Sometimes there is a problem with the site, or your account, and you might need to speak to the Victron Community Manager. [[https://community.victronenergy.com/questions/19186/how-to-contact-the-community-manager-site-admin.html|Please follow these directions to get in touch]].
-New products often have limited supply, so a back-order can be placed as soon as it is avaiable on e-order.
-Thanks for you patience, and understand that we want to have these available too!
 ==== A Disclaimer ====
-This is a public community and anybody is able to contribute. Please use the formal channels of [[https://www.victronenergy.com/support|support]] if you are unsure of how to proceed.
+This is a public community and anybody is able to contribute. Please use the normal channel of [[https://www.victronenergy.com/support|support]] if you are unsure of how to proceed, or wish to escalate an enquiry.
-Power systems are inherently complex systems with unknown elements outside of our control, Victron does not validate the information provided here, it is friendly suggestions offered in good faith and all electrical work should be supervised by a qualified technician.
+Power systems are inherently complex systems with unknown elements outside of our control, Victron does not validate the information provided here. Friendly questions and suggestions are made in good faith and all electrical work should be supervised by a qualified technician.