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vrm_portal:troubleshooting_ccgx_vrm_connectivity [2019-05-26 21:10]
mvader
vrm_portal:troubleshooting_ccgx_vrm_connectivity [2019-06-05 03:37]
guy_stewart
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 ====== Trouble shooting Remote Console on VRM ====== ====== Trouble shooting Remote Console on VRM ======
  
-Looking for how to trouble shoot transmission of data logs to VRM? See chapter 5 in the [[ccgx:​start|GX Product manual]].+Looking for how to trouble shoot transmission of data logs to VRM? [[https://​www.victronenergy.com/​live/​ccgx:​start#​vrm_portal|See chapter 5]] in the [[ccgx:​start|GX Product manual]].
  
 Not using a CCGX but a Victron Global Remote or Victron Ethernet Remote? See [[https://​www.victronenergy.com/​upload/​documents/​Manual-Troubleshooting-VGR-connectivity-EN.pdf|this document]] instead. Not using a CCGX but a Victron Global Remote or Victron Ethernet Remote? See [[https://​www.victronenergy.com/​upload/​documents/​Manual-Troubleshooting-VGR-connectivity-EN.pdf|this document]] instead.
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 Note that it is not necessary for the CCGX to be addressable itself, and/or have a public IP address. Worded differently:​ traversing NAT translation is no problem. Note that it is not necessary for the CCGX to be addressable itself, and/or have a public IP address. Worded differently:​ traversing NAT translation is no problem.
  
-====== Further debugging VRM communication (advanced) ====== 
- 
-=== Debugging the connection (advanced) === 
-Data is sent to the VRM Portal using HTTP POST requests to http://​ccgxlogging.victronenergy.com/​log/​log.php. In case all above checks have been done, internet connection is sure to work, and still 'Last contact'​ keeps showing dashes: try [[https://​www.victronenergy.com/​live/​ccgx:​root_access|logging into the CCGX with ssh]]. And do: <​code>​wget --quiet -O- http://​ccgxlogging.victronenergy.com/​log/​log.php</​code>​ 
-The output should be a line containing the text 'vrm: OK'. If it does not, or wget hangs, check your network. Apparently communication is blocked. 
- 
-=== Using HTTPS instead of HTTP (advanced) === 
-If your provider is blocking HTTP requests (e.g. the wget request above times out or fails), you can change the CCGX to log to the VRM portal via HTTPS: 
- 
-<​code>​root@ccgx:​~#​ dbus -y com.victronenergy.settings /​Settings/​Vrmlogger/​Url SetValue https://​ccgxlogging.victronenergy.com/​log/​log.php</​code>​ 
- 
-Verify that the setting has been changed: 
-<​code>​root@ccgx:​~#​ dbus -y com.victronenergy.settings /​Settings/​Vrmlogger/​Url GetValue 
-'​https://​ccgxlogging.victronenergy.com/​log/​log.php'</​code>​ 
- 
-It is then recommended to reboot the CCGX to apply the changes. (Alternatively,​ you could manually restart the vrmlogging services, but it's easier just to restart) 
- 
-After you reboot, you should see the buffer size decrease: 
-<​code>#​ before rebooting 
-root@ccgx:​~#​ dbus -y com.victronenergy.logger /​Buffer/​Count GetValue 
-375 
-# after rebooting 
-root@ccgx:​~#​ dbus -y com.victronenergy.logger /​Buffer/​Count GetValue 
-362</​code>​ 
- 
- 
- 
-\\ 
  
 ===== DISQUS ===== ===== DISQUS =====
 ~~DISQUS~~ ~~DISQUS~~
- 
vrm_portal/troubleshooting_ccgx_vrm_connectivity.txt · Last modified: 2019-06-25 10:22 by mvader