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--- vrm_portal:troubleshooting_ccgx_vrm_connectivity [2019-05-26 21:10] – mvader
+++ vrm_portal:troubleshooting_ccgx_vrm_connectivity [2019-06-05 03:37] – guy_stewart
@@ Line 1: / Line 1: @@
 ====== Trouble shooting Remote Console on VRM ======
-Looking for how to trouble shoot transmission of data logs to VRM? See chapter 5 in the [[ccgx:start|GX Product manual]].
+Looking for how to trouble shoot transmission of data logs to VRM? [[https://www.victronenergy.com/live/ccgx:start#vrm_portal|See chapter 5]] in the [[ccgx:start|GX Product manual]].
 Not using a CCGX but a Victron Global Remote or Victron Ethernet Remote? See [[https://www.victronenergy.com/upload/documents/Manual-Troubleshooting-VGR-connectivity-EN.pdf|this document]] instead.
@@ Line 30: / Line 30: @@
 Note that it is not necessary for the CCGX to be addressable itself, and/or have a public IP address. Worded differently: traversing NAT translation is no problem.
-====== Further debugging VRM communication (advanced) ======
-=== Debugging the connection (advanced) ===
-Data is sent to the VRM Portal using HTTP POST requests to http://ccgxlogging.victronenergy.com/log/log.php. In case all above checks have been done, internet connection is sure to work, and still 'Last contact' keeps showing dashes: try [[https://www.victronenergy.com/live/ccgx:root_access|logging into the CCGX with ssh]]. And do: <code>wget --quiet -O- http://ccgxlogging.victronenergy.com/log/log.php</code>
-The output should be a line containing the text 'vrm: OK'. If it does not, or wget hangs, check your network. Apparently communication is blocked.
-=== Using HTTPS instead of HTTP (advanced) ===
-If your provider is blocking HTTP requests (e.g. the wget request above times out or fails), you can change the CCGX to log to the VRM portal via HTTPS:
-<code>root@ccgx:~# dbus -y com.victronenergy.settings /Settings/Vrmlogger/Url SetValue https://ccgxlogging.victronenergy.com/log/log.php</code>
-Verify that the setting has been changed:
-<code>root@ccgx:~# dbus -y com.victronenergy.settings /Settings/Vrmlogger/Url GetValue
-'https://ccgxlogging.victronenergy.com/log/log.php'</code>
-It is then recommended to reboot the CCGX to apply the changes. (Alternatively, you could manually restart the vrmlogging services, but it's easier just to restart)
-After you reboot, you should see the buffer size decrease:
-<code># before rebooting
-root@ccgx:~# dbus -y com.victronenergy.logger /Buffer/Count GetValue
-# after rebooting
-root@ccgx:~# dbus -y com.victronenergy.logger /Buffer/Count GetValue
-</code>
-\\
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