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--- vrm_portal:troubleshooting_ccgx_vrm_connectivity [2019-01-21 11:15] – [DISQUS Comments] ictbeheer
+++ vrm_portal:troubleshooting_ccgx_vrm_connectivity [2019-04-17 07:46] – guy_stewart
@@ Line 19: / Line 19: @@
 ===== Step 2 - Verify that the CCGX has a valid IP address =====
-In the menu Settings → Ethernet or Settings → Wi-Fi, State should be ‘Connected’ and there should be an IP address that does not start with 169:
+In the menu Settings → Ethernet or Settings → Wi-Fi, check the following:
+  - State must be ‘Connected’
+  - There must be an IP address, that does not start with 169.
+  - There must be a gateway
+  - There must be DNS servers
 {{:drafts:troubleshooting_ccgx_vrm_connectivity_ethernet_menu.png?360,nolink }}
@@ Line 69: / Line 74: @@
 ====== Trouble shooting Remote Console on VRM ======
 The Remote Console on VRM feature allows full remote control of a CCGX, over the internet:
 {{ :vrm_portal:vrm-remote-console-headline.png?nolink |}}
-After enabling the feature in the CCGX setting menu, setting or disabling the password, and then restarting the CCGX, a green button will show on the VRM website. Click it to open the Remote Console.
+After enabling the feature in the CCGX setting menu, setting or disabling the password, and then restarting the CCGX, a new Menu Option will show on the VRM website. Click it to open the Remote Console.
-{{ :vrm_portal:remote-console-working.png?nolink |}}
+{{ :vrm_portal:vrm_remote_console.jpg?direct }}
 Steps to take when it does not work:
@@ Line 122: / Line 128: @@
 \\
+===== DISQUS =====
+~~DISQUS~~