vrm_portal:troubleshooting_ccgx_vrm_connectivity
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vrm_portal:troubleshooting_ccgx_vrm_connectivity [2016-12-21 22:26] – [Troubleshooting CCGX to VRM connectivity] mvader | vrm_portal:troubleshooting_ccgx_vrm_connectivity [2019-05-26 21:10] – mvader | ||
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- | This document outlines the procedure | + | Looking for how to trouble shoot transmission of data logs to VRM? See chapter 5 in the [[ccgx: |
- | + | ||
- | Please also read the [[https:// | + | |
Not using a CCGX but a Victron Global Remote or Victron Ethernet Remote? See [[https:// | Not using a CCGX but a Victron Global Remote or Victron Ethernet Remote? See [[https:// | ||
- | Trouble shooting | + | The Remote Console on VRM feature allows full remote control of a CCGX, over the internet: |
+ | {{ : | ||
- | ==== Step 0. Update | + | After enabling the feature in the CCGX setting menu, setting or disabling the password, and then restarting the CCGX, a new Menu Option will show on the VRM website. Click it to open the Remote Console. |
+ | {{ : | ||
- | [[ccgx:firmware_updating|]] | + | Steps to take when it does not work: |
- | ===== Step 1 - Verify | + | - First make sure that basic communication with VRM works, see above steps. |
+ | - After enabling the feature, make sure to set (or disable) the password. | ||
+ | - Then restart the CCGX. | ||
+ | - Make sure to update the CCGX to the latest firmware version: v2.11 or newer. | ||
+ | - After the restart, check the Remote Console on VRM status shows online or a port number. In case it says offline, or port number 0, the CCGX was unable to connect to the Remote Console server. This is normally caused by a (company) firewall, blocking the connection. The solution is then to configure an exception rules in the firewall. | ||
+ | - Verify that your local web browser can access the [[https:// | ||
- | In the menu Settings → Ethernet or Settings → Wi-Fi, State should be ‘Connected’ and there should be an IP address that does not start with 169: | + | Remote Console on VRM uses the same reverse SSH tunnel as is used for Remote Support: outbound connection to supporthost.victronenergy.com on port 22, 80 or 443. It is not necessary to set up port forwarding in routers to use Remote Console on VRM. It is necessary for the firewall/ |
- | {{: | + | ==== IP Address verification ==== |
- | {{ : | + | Remote Console on VRM checks the IP Address for security reasons. |
- | When using Ethernet and State shows ' | + | In case all above does not help, it might be that your internet connection very frequently changes its IP-address. And/or that the internet provider routes the different data stream over different |
- | When using Wi-Fi and the menu shows 'No Wi-Fi adapter connected' | + | Both of which will make the IP verification fail and therefor makes Remote Console fail. To solve this problem, contact your internet provider and/or change |
- | When using Wi-Fi and the State shows ' | + | Note that it is not necessary for the CCGX to be addressable itself, and/or have a public IP address. Worded differently: |
- | In case there is an IP address that starts with 169, check whether your network has a DHCP server running. 99% of all networks have a DHCP server running and it is enabled by default on all well-known ADSL, cable and 3G routers. If there is no DHCP server running, then configure the ip address manually. | + | ====== Further debugging |
- | + | ||
- | ===== Step 2 - Check connectivity between CCGX and VRM Portal | + | |
- | + | ||
- | Navigate to Settings → VRM online portal. | + | |
- | + | ||
- | {{ : | + | |
- | + | ||
- | Check 'Last contact' | + | |
- | + | ||
- | Resolution: make sure that your network has access to the internet. Plugin a laptop and navigate to [[https:// | + | |
- | + | ||
- | If ' | + | |
- | + | ||
- | In case all above checks have been done, internet connection is sure to work, and still 'Last contact' | + | |
- | + | ||
- | And if that also doesn' | + | |
=== Debugging the connection (advanced) === | === Debugging the connection (advanced) === | ||
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362</ | 362</ | ||
- | ===== Step 3 - Add the site to your VRM account ===== | ||
- | Adding a CCGX to your account is only possible after the CCGX has made its first initial contact to the VRM Portal. | ||
- | As long as 'Last Contact' | + | \\ |
- | + | ||
- | Once the internet communication is up, and 'Last contact' | + | |
- | + | ||
- | ===== General notes ===== | + | |
- | + | ||
- | * On initial contact with the VRM site it may take a few minutes for data to appear, as a newly-connected or re-connected CCGX’s presence requires that data to be filtered through our back-end systems, before the information becomes visible on the VRM site. | + | |
- | * If the data backlog size continues to increase after the chosen logging interval time is met, then you have internet connectivity issues. You could try to increase the logging interval to a longer time, in order to reduce necessary bandwidth. Bandwidth requirement is quite low, so this only happens when using a cellular data connection, try moving the antenna or obtain a higher gain antenna. | + | |
- | + | ||
- | ====== Trouble shooting Remote Console on VRM ====== | + | |
- | The Remote Console on VRM feature allows full remote control of a CCGX, over the internet: | + | |
- | {{ : | + | |
- | + | ||
- | After enabling the feature in the CCGX setting menu, and then restarting the CCGX, a green button will show on the VRM website. Click it to open the Remote Console. | + | |
- | {{ : | + | |
- | + | ||
- | Steps to take when it does not work: | + | |
- | - First make sure that basic communication with VRM works, see above steps. | + | |
- | - After enabling the feature, make sure to restart the CCGX. | + | |
- | - Make sure to update to CCGX v1.32 or higher: instead of only connecting on port 80, it also tries 22 and 443 which has proven to solve connection issues for several users. | + | |
- | - After the restart, check the Remote Console on VRM status shows online or a port number. In case it says offline, or port number 0, the CCGX was unable to connect to the Remote Console server. This is normally caused by a (company) firewall, blocking the connection. The solution is then to configure an exception rules in the firewall. | + | |
- | - Verify that your local web browser can access the [[https:// | + | |
- | + | ||
- | Remote Console on VRM uses the same reverse SSH tunnel as is used for Remote Support: outbound connection to supporthost.victronenergy.com on port 22, 80 or 443. It is not necessary to set up port forwarding in routers to use Remote Console on VRM. It is however necessary for the firewall/ | + | |
- | + | ||
- | ====== DISQUS Comments ====== | + | |
+ | ===== DISQUS ===== | ||
~~DISQUS~~ | ~~DISQUS~~ | ||
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- | \\ | ||
vrm_portal/troubleshooting_ccgx_vrm_connectivity.txt · Last modified: 2020-07-21 09:52 by mvader