vrm_portal:troubleshooting_ccgx_vrm_connectivity
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vrm_portal:troubleshooting_ccgx_vrm_connectivity [2016-03-23 15:40] – Hashed password does not work on other units. Empty file will mean no password. hmartin | vrm_portal:troubleshooting_ccgx_vrm_connectivity [2020-05-12 15:48] – mvader | ||
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- | ====== Troubleshooting CCGX to VRM connectivity ====== | + | Moved here: https:// |
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- | This document outlines the procedure to troubleshoot connectivity between a Color Control GX and the VRM Portal, [[https:// | + | |
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- | Please also read the manual of the Color Control GX on how to setup an internet connection and the logging to the VRM Portal: [[https:// | + | |
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- | Not using a Color Control GX but a Victron Global Remote or Victron Ethernet Remote? See this document instead: [[https:// | + | |
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- | Trouble shooting Remote Console on VRM? See last section in this document. | + | |
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- | ===== Step 1 - Verify that the Color Control has received an IP address ===== | + | |
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- | In the menu Settings → Ethernet or Settings → Wi-Fi, State should be ‘Connected’ and there should be an IP address that does not start with 169: | + | |
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- | {{: | + | |
- | {{ : | + | |
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- | When using Ethernet and State shows ' | + | |
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- | When using Wi-Fi and the menu shows 'No Wi-Fi adapter connected' | + | |
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- | When using Wi-Fi and the State shows ' | + | |
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- | In case there is an IP address that starts with 169, check whether your network had a DHCP server running. 99% of all networks have a DHCP server running and it is enabled by default on all well-known ADSL, cable and 3G routers. If there is no DHCP server running, then the ip address should be configured manually. | + | |
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- | ===== Step 2 - Check connectivity between CCGX and VRM Portal ===== | + | |
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- | Navigate to Settings → VRM online portal. | + | |
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- | {{ : | + | |
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- | 1) Check that 'Log To' is set to ' | + | |
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- | 2) Check 'Last contact' | + | |
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- | If ' | + | |
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- | Data is sent to the VRM Portal using HTTP POST requests to http:// | + | |
- | The output should be a small file containing the text 'vrm: OK'. If it does not, or wget hangs, check your network. Apparently communication is blocked. | + | |
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- | === Using HTTPS instead of HTTP === | + | |
- | If your provider is blocking HTTP requests (e.g. the wget request above times out or fails), you can change the CCGX to log to the VRM portal via HTTPS: | + | |
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- | < | + | |
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- | Verify that the setting has been changed: | + | |
- | < | + | |
- | ' | + | |
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- | It is then recommended to reboot the CCGX to apply the changes. (Alternatively, | + | |
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- | After you reboot, you should see the buffer size decrease: | + | |
- | < | + | |
- | root@ccgx: | + | |
- | 375 | + | |
- | # after rebooting | + | |
- | root@ccgx: | + | |
- | 362</ | + | |
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- | ===== Step 3 - Add the site to your VRM account ===== | + | |
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- | Adding a CCGX to your account is only possible after the CCGX has made its first initial contact to the VRM Portal. | + | |
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- | As long as 'Last Contact' | + | |
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- | Once the internet communication is up, and 'Last contact' | + | |
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- | ===== General notes ===== | + | |
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- | * On initial contact with the VRM site it may take a few minutes for data to appear, as a newly-connected or re-connected CCGX’s presence requires that data to be filtered through our back-end systems, before the information becomes visible on the VRM site. | + | |
- | * If the data backlog size continues to increase after the chosen logging interval time is met, then you have internet connectivity issues. You could try to increase the logging interval to a longer time, in order to reduce necessary bandwidth. Bandwidth requirement is quite low, so this only happens when using a cellular data connection, try moving the antenna or obtain a higher gain antenna. | + | |
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- | ===== Trouble shooting Remote Console on VRM ===== | + | |
- | The Remote Console on VRM feature allows full remote control of a CCGX, over the internet: | + | |
- | {{ : | + | |
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- | After enabling the feature in the CCGX setting menu, and then restarting the CCGX, a green button will show on the VRM website. Click it to open the Remote Console. | + | |
- | {{ : | + | |
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- | Steps to take when it does not work: | + | |
- | - First make sure that basic communication with VRM works, see above steps. | + | |
- | - After enabling the feature, make sure to restart the CCGX. | + | |
- | - Make sure to update to CCGX v1.32 or higher: instead of only connecting on port 80, it also tries 22 and 443 which has proven to solve connection issues for several users. | + | |
- | - After the restart, check the Remote Console on VRM status shows online or a port number. In case it says offline, or port number 0, the CCGX was unable to connect to the Remote Console server. This is normally caused by a (company) firewall, blocking the connection. The solution is then to configure an exception rules in the firewall. | + | |
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- | Remote Console on VRM uses the same reverse ssh tunnel as is used for Remote Support: outbound connection to supporthost.victronenergy.com on port 80. It is not necessary to setup port forwarding in routers to use Remote Console on VRM. It is however necessary for the firewall/ | + | |
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- | ===== Enabling Remote Console from the commandline ===== | + | |
- | If you have a CCGX already installed, but Remote Support is not enabled, follow these steps to enable it remotely: | + | |
- | - SSH into CCGX (get root password by emailing service@victornenergy.com) | + | |
- | - dbus -y com.victronenergy.settings / | + | |
- | - dbus -y com.victronenergy.settings / | + | |
- | - dbus -y com.victronenergy.settings / | + | |
- | - touch / | + | |
- | - Reboot CCGX via SSH (reboot) | + | |
- | - Now you should be able to access Remote Console feature from VRM | + | |
- | - If you want to set a password, go to Settings -> Remote Console | + | |
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- | ===== DISQUS Comments ===== | + | |
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- | ~~DISQUS~~ | + | |
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- | \\ | + |
vrm_portal/troubleshooting_ccgx_vrm_connectivity.txt · Last modified: 2020-07-21 09:52 by mvader