Differences

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--- vrm_portal:remote-firmware-update [2017-12-29 00:34] – [3. Trouble shooting] mvader
+++ vrm_portal:remote-firmware-update [2023-10-10 11:43] (current) – [2.2 Compatible products] sloges
@@ Line 1: / Line 1: @@
-====== VRM: Remote firmware update (DRAFT!) ======
+====== VRM: Remote firmware update ======
 ===== 1. Introduction =====
-This manual describes how to remotely update firmware. This functionality requires the device to be updated connected to a Venus device (CCGX, Venus GX, or other).
+This manual describes how to remotely update firmware. This functionality requires the device to be updated connected to a [[venus-os:start|GX device]] (Cerbo GX, or other).
-This new way of remotely updating firmware, via the VRM Portal, replaces the old way of updating firmware. See [[ccgx:ccgx_ve_power_setup|here]] for the manual of the old procedure. Note that, once updated to the new Venus version, it is no longer possible to use the old procedure.
+Features:
+  - Remotely update internet-connected products straight from the [[https://vrm.victronenergy.com|VRM Portal]]
+  - No need to install any software
+  - Works from laptop, tablet & phone
+  - No need to find the right firmware file: the system has all, and will clearly indicate that a newer version is available.
+  - For supported products, see below
-It is not necessary to yourself get the latest firmware version from [[https://professional.victronenergy.com/|Victron Professional]], as the VRM Portal already has all firmware files available.
+Demonstration video:
+{{youtube>oKvUXLUK1aM?medium}}
-Products ranges for which the firmware can be updated remotely:
+===== 2. Details =====
-  * Devices connected via VE.Direct: MPPT Solar Charge Controllers , BMV Battery Monitors, and more.
-  * Devices connected on a VE.Can network: MPPT Solar Charge Controllers, Skylla-i battery chargers, and more.
-Note that it is not possible to update VE.Direct devices that are connected to Venus via a canbus interface.
+==== 2.1 Requirements ====
+  * GX device must be running Venus OS v2.17 or later
+  * System must be connected to the internet and communicating to the [[https://vrm.victronenergy.com|VRM Portal]].
+  * The ''Two way communication'' setting, which is on the [[venus-os:start|GX device]] menu -> Settings -> Services (or VRM online portal), must be enabled.
-To update the Venus device itself, see [[ccgx:firmware_updating|]].
+==== 2.2 Compatible products ====
+Products ranges for which the firmware can be updated remotely:
-Remotely updating firmware in VE.Bus products (Inverters, Multis and Quattros) is not possible and will also not become possible.
+Products connected via VE.Direct communication port:
+  * MPPT Solar Charge Controllers, including MPPT RS (See note 1 below)
+  * BMV Battery Monitors
+  * SmartShunts
+  * Inverter VE.Direct
+  * Smart IP43 Charger
-Requirements:
+Products connected via VE.Can communication port:
-  * Venus OS v2.12 or later FIXME
+  * MPPT Solar Charge Controllers
-  * System must connected to internet and communicating to the VRM Portal.
+  * Skylla-i battery chargers
+  * Inverter RS, Multi RS and MPPT RS
+  * Lynx Smart BMS
-The system will first upload the new firmware file to the device, and only then initiate the upload. This to prevent problems because of internet outages. In case the internet does break while performing the update, the system will FIXME.
+Victron Energy Multis, Quattros, other VE.Bus-connected Inverter/chargers and the VE.Bus BMS V2 can be updated as well; see [[https://www.victronenergy.com/live/venus-os:remote_ve.bus_firmware_updates|these instructions]].
+==== 2.3 How does it work? ====
-During the update, any configuration in the device will be maintained. In the event that the update fails, which is very unlikely, the following tpyes of devices will have lost their configuration, and it is remotely not possible to reconfigure them:
+  - The new firmware file is first uploaded to the system.
+  - Once received and verified, the [[venus-os:start|GX device]] starts updating the firmware of the connected device. This eliminates any problems that could be caused by an intermittent internet connection. In case the internet does break while performing the update, the system will continue with the firmware update.
-  * VE.Direct MPPT Charge Controllers.
+==== 2.4 Where to find the firmware file? ====
+It is not necessary to get a file yourself; the VRM Portal already has all the latest firmware files available. See [[https://professional.victronenergy.com/|Victron Professional]] for the change logs.
+==== 2.5 Notes on firmware updating in general ====
-===== 2. Notes on firmware updating in general =====
 There is a lot that can be said about firmware updating:
@@ Line 42: / Line 59: @@
 Change logs can be downloaded from [[https://professional.victronenergy.com|Victron Professional]].
+==== 2.6 Limitations =====
+=== MPPT Solar Chargers connected with VE.Direct ===
+During the update of a VE.Direct connected MPPT Solar Charger, any configuration in the device will be maintained, but in the event that the update fails, which is unlikely, VE.Direct MPPT Charge Controllers will have lost their configuration. Also it is not possible to reconfigure them remotely. All other devices work with a different process and will not lose their settings during an update; even it fails.
+=== BMVs ===
+Updating firmware on a BMV that is connected via a [[https://www.victronenergy.com/accessories/ve-direct-to-ve-can-interface|canbus interface]] is not possible.
+=== Lynx Ion BMS Series ===
+(note that this does not apply to the Lynx Smart BMS)
+Remotely updating firmware of these Lynx series of products is not possible:
+  * Lynx Ion - product-id 0x0142
+  * Lynx Ion + Shunt 350 & 600A model: product-id 0xA130
+Remote updating the Lynx Ion BMS 150A, 400A, 600A and 1000A model is possible. Notes:
+  * The firmware library does not always have the files. Download the file from [[https://professional.victronenergy.com|Victron Professional]] and use the option to self upload a file.
+  * Make sure that the [[venus-os:start|GX device]] is powered on the ''Aux-power output''. That is the only port that will remain powered during the firmware update process. All others (main contactor, and also Allow-to-charge and Allow-to-discharge signals) will disconnect; causing Multis and also loads to switch off. Once the update is completed, the Lynx BMS will restart and restore everything.
+  * In case the update fails, it can be retried; just like all other products. But in case of the Lynx BMS, this has to be done within 5 minutes. Otherwise it will go to sleep mode and a push on the start button is required.
-===== 3. Procedure =====
+===== 3. Step by step instructions =====
-=== 1. Go to Firmware updates on the VRM Portal ===
+=== Step 1. Go to Firmware updates on the VRM Portal ===
 {{ :vrm_portal:vrm_fw_updates_list.png?direct&600 |}}
-There, any device for which a new firmware version is available will show a green Update button. Press that button to initiate the update.
+There, any device for which a new firmware version is available will show a green Update button. Press that button to initiate the update. N.B. the location for this facility has move to the bottom of the Device List, as per the earlier video.
-=== 2. Update process ===
+=== Step 2. Update process ===
 {{ :vrm_portal:vrm_fw_update_updating.png?direct&600 |}}
-=== 3. Finished ===
+=== Step 3. Finished ===
 {{ :vrm_portal:vrm_fw_update_complete.png?direct&600 |}}
+===== 4. Uploading a firmware file ====
-===== 3. Trouble shooting =====
+In most situations the system will already have a firmware file available; no need to upload anything yourself. Sometimes however it is necessary to upload a file from your computer; and this chapter explains how that's done.
-=== Not updatable (boot-mode) ===
+First start with having the system list the updatable devices; the result will look like this:
-Devices that are in boot mode cannot be updated remotely.
+{{ :vrm_portal:vrm-list2.png?nolink }}
-FIXME why again is this?
+Click the three dots  on the right of a line; the upload file button will show.
-=== Not updatable (Updatable=False) ===
+Click that, select the file on your computer; and the rest of the procedure will continue as explained above.
-FIXME can this ever happen?
+===== 5. Trouble shooting =====
-FIXME Are there any other reasons for a device to be Not updatable?
+=== Error  1341 Not updatable ===
-FIXME how to trouble shoot Connection issues? See also same chapters in VE Power setup documentation, for inspiration
+Typically shows when it is not a Victron product.
-===== 4. Disqus =====
+=== Error 1343 Not updatable: Blacklisted ===
-~~DISQUS~~
+See limitations chapter above. The product you are trying to update cannot be updated remotely.