Differences

This shows you the differences between two versions of the page.

--- vrm_portal:getting_started [2017-02-06 21:00] – [Step 2. Add an installation to the user account] thlassche
+++ vrm_portal:getting_started [2022-12-21 03:28] (current) – [Getting started with VRM] guy_stewart
@@ Line 3: / Line 3: @@
 ====== Getting started with VRM ======
-There are two separate steps that need to be taken. First, you need to create a VRM user account. And after that the installation, needs to be paired with that user account. It is possible to pair one installation to multiple user accounts.
+To connect your system to the VRM Portal, there are two separate steps that need to be taken. First, you need to create a VRM user account. And then secondly, the installation, needs to be paired with that user account.
+A single user can have access to several installations, and it is also possible that each installation can have several linked users.
 ===== Requirements =====
@@ Line 9: / Line 11: @@
   - A computer connected to the Internet
   - The VRM Portal ID, which uniquely identifies your system.
-      - Color Control GX: the VRM Portal ID can be found in the menu Settings → VRM Logger. It looks like this: be300d83ff04. For more information, see [[:vrm_portal:troubleshooting_ccgx_vrm_connectivity|Troubleshooting VRM Portal Connectivity for a CCGX]].
+      - GX device menu (Cerbo GX with GX touch display): the VRM Portal ID can be found in the menu Settings → VRM Logger. It looks like this: be300d83ff04. For more information, see [[:vrm_portal:troubleshooting_ccgx_vrm_connectivity|Troubleshooting VRM Portal Connectivity for a CCGX]].
+      - Venus GX & Cerbo GX: the VRM Portal ID is printed on a label on the side. For more information, see [[:vrm_portal:troubleshooting_ccgx_vrm_connectivity|Troubleshooting VRM Portal Connectivity for a CCGX]].
+      - [[https://www.victronenergy.com/live/venus-os:start|A GX Device]]
       - VGR, VGR2 and VER: the VRM Portal ID is the IMEI number. It is written on a label on the back of the modem, and on a label on the outside of the carton. It can also be requested by sending a text message to the modem with the command 'GSM'. For more information, see [[https://www.victronenergy.com/upload/documents/Manual-Troubleshooting-VGR-connectivity-EN.pdf|Troubleshooting VRM Portal Connectivity for a VGR]].
-  - The gateway, be it a Color Control GX, VGR, VGR2 or VER, needs to have had a successful connection to the VRM Portal.
+      - [[https://www.victronenergy.com/panel-systems-remote-monitoring/ve-direct-lorawan|LoRaWan Device]]
+The system needs to have had a successful connection to the VRM Portal, before adding the installation to your user account on the VRM Portal.
-Note: it is recommended, especially when working with SIM cards, to first configure and test the internet connection in your office, before installing it on location. It is not necessary to connect any equipment, such as a Multi or BMV battery monitor: applying power to a stand-alone Color Control or Victron Global Remote will do, as they also connect to the VRM Portal when there are no products connected.
+Note: it is recommended, especially when working with SIM cards, to first configure and test the internet connection in your office, before installing it on location. It is not necessary to connect any equipment, such as a Multi or BMV battery monitor: applying power to a stand-alone GX device or Victron Global Remote will do, as they also connect to the VRM Portal when there are no products connected.
 ===== Step 1. Create a user account =====
@@ Line 29: / Line 35: @@
 . You will now receive a confirmation email with a link to activate your account.
-Account creation is now finished, click add installation to continue pairing a installation to this user account.
+Account creation is now finished, click add installation to continue pairing an installation to this user account.
 ===== Step 2. Add an installation to the user account =====
-Note: make sure that the VGR/VER/CCGX has already started communicating with the VRM Portal. Or, in case it is an off-grid installation where a SDcard or USB-Stick is used, first upload the data file.
+Note: make sure that the system has already started communicating with the VRM Portal. Or, in case it is an off-grid installation where a SDcard or USB-Stick is used, first upload the data file.
-It is only possible to add a installation to your user account after there is data in the VRM Database for that installation.
+Adding an installation is only possible __after__ the VRM Portal has received the first data transmission of your system.
-Steps to add a installation:
+Steps to add an installation:
 . Select the product you want to add.
@@ Line 43: / Line 49: @@
 {{  :vrm_portal:started-3.png?nolink&  }}
-. Enter the IMEI or MAC Address number for one of the VGR, VER or CCGX products.
+. Enter the IMEI or MAC Address number for one of the VGR, VER or GX device products.
 {{  :vrm_portal:started-4.png?nolink&  }}
-. Click 'Add' and your device is now paired with your VRM user account. In case you are the first user to add this installation to your account, you will automatically have Admin rights for this installation. Any subsequent users that add this installation to their account will become a normal user, that cannot change any settings. An Admin user can assign Admin rights to other users on the Settings page.
+. Click 'Add' and your device is now paired with your VRM user account.
+In case you are the first user to add this installation to your account, you will automatically have Admin rights for this installation. Any subsequent users that add this installation to their account will become a normal user, that cannot change any settings. An Admin user can assign Admin rights to other users on the Settings page.
+When a "Installation could not be found" error is shown, read the requirements above, and double check the internet connection of the system.
 . The first page will be as the screen below. If there is no data yet, please check the [[vrm_portal:faq|FAQ]]
@@ Line 53: / Line 63: @@
 {{:vrm_portal:started-5.png?nolink&}}
-. Once more than one installation is linked to your VRM user account, you will see all of them on a map. When multiple installation are close together, they will be grouped into one balloon. The color of the balloon will be red when one or more installation grouped in that balloon has a problem.
+. Once more than one installation is linked to your VRM user account, you will see all of them on a map. When multiple installations are close together, they will be grouped into one balloon. The colour of the balloon will be red when one or more installation grouped in that balloon has a problem.
 {{  :vrm_portal:started-6.png?nolink&  }}
@@ Line 74: / Line 84: @@
   * Set the location of the installation by dragging the cursor to the right place. This automatically sets the timezone that is used for all x-axes on the graphs as well.
-**Users**
+==== Users ====
   * Configure which users are admin and which not. Admins can change settings on all installations for which they have admin rights.
   * Invite new users to this installation.
+{{:vrm_portal:vrm-users.jpg|}}
 **Alarm rules**
@@ Line 94: / Line 106: @@
   * Do not forget to install the VRM app on your phone. It is available for free in both the Apple store and the Google Play store for Android. For Android, it is also possible to download the APK files on our [[https://www.victronenergy.com/support-and-downloads/software|software and downloads page]]. {{  :vrm_portal:started-8.png?direct&  }}
-  * See the [[:vrm_portal:faq|VRM Portal - Frequently asked questions]] section for more information.
-  * New - Documentation for [[:vrm_portal:vrm_world|VRM World]]
-  * We maintain a [[:vrm_portal:change_log|change log for VRM]]
-===== Increased security when logging into your VRM installation =====
-See [[https://www.victronenergy.com/live/vrm_portal:two-step-verification]]
-===== DISQUS =====
-~~DISQUS~~