Differences

This shows you the differences between two versions of the page.

--- vrm_portal:getting_started [2017-04-13 13:17] – [Requirements] mvader
+++ vrm_portal:getting_started [2019-01-22 10:16] – external edit 127.0.0.1
@@ Line 12: / Line 12: @@
       - Venus GX: the VRM Portal ID is printed on a label on the side. For more information, see [[:vrm_portal:troubleshooting_ccgx_vrm_connectivity|Troubleshooting VRM Portal Connectivity for a CCGX]].
       - VGR, VGR2 and VER: the VRM Portal ID is the IMEI number. It is written on a label on the back of the modem, and on a label on the outside of the carton. It can also be requested by sending a text message to the modem with the command 'GSM'. For more information, see [[https://www.victronenergy.com/upload/documents/Manual-Troubleshooting-VGR-connectivity-EN.pdf|Troubleshooting VRM Portal Connectivity for a VGR]].
-  - The gateway, be it a Color Control GX, VGR, VGR2 or VER, needs to have had a successful connection to the VRM Portal.
+The system needs to have had a successful connection to the VRM Portal, before adding the installation to your user account on the VRM Portal.
 Note: it is recommended, especially when working with SIM cards, to first configure and test the internet connection in your office, before installing it on location. It is not necessary to connect any equipment, such as a Multi or BMV battery monitor: applying power to a stand-alone Color Control or Victron Global Remote will do, as they also connect to the VRM Portal when there are no products connected.
@@ Line 34: / Line 35: @@
 ===== Step 2. Add an installation to the user account =====
-Note: make sure that the VGR/VER/CCGX has already started communicating with the VRM Portal. Or, in case it is an off-grid installation where a SDcard or USB-Stick is used, first upload the data file.
+Note: make sure that the system has already started communicating with the VRM Portal. Or, in case it is an off-grid installation where a SDcard or USB-Stick is used, first upload the data file.
-It is only possible to add a installation to your user account after there is data in the VRM Database for that installation.
+Adding an installation is only possible __after__ the VRM Portal has received the first data transmission of your system.
 Steps to add a installation:
@@ Line 48: / Line 49: @@
 {{  :vrm_portal:started-4.png?nolink&  }}
-. Click 'Add' and your device is now paired with your VRM user account. In case you are the first user to add this installation to your account, you will automatically have Admin rights for this installation. Any subsequent users that add this installation to their account will become a normal user, that cannot change any settings. An Admin user can assign Admin rights to other users on the Settings page.
+. Click 'Add' and your device is now paired with your VRM user account.
+In case you are the first user to add this installation to your account, you will automatically have Admin rights for this installation. Any subsequent users that add this installation to their account will become a normal user, that cannot change any settings. An Admin user can assign Admin rights to other users on the Settings page.
+When a "Installation could not be found" error is shown, read the requirements above, and double check the internet connection of the system.
 . The first page will be as the screen below. If there is no data yet, please check the [[vrm_portal:faq|FAQ]]
@@ Line 102: / Line 107: @@
 ===== Increased security when logging into your VRM installation =====
 See [[https://www.victronenergy.com/live/vrm_portal:two-step-verification]]
 ===== DISQUS =====
 ~~DISQUS~~