Differences

This shows you the differences between two versions of the page.

--- vrm_portal:alarms [2016-11-15 08:11] – mvader
+++ vrm_portal:alarms [2023-09-01 18:00] (current) – mvader
@@ Line 8: / Line 8: @@
   * User configurable alarms
-{{  :vrm_portal:vrmalarmsscreenshot.png?nolink&  }}
+{{  :vrm_portal:alarm-1.png?nolink&  }}
 ----
@@ Line 14: / Line 14: @@
 ===== 1. No data alarm =====
-Typically used for land-based installations, such as off-grid farms and telecommunication sites.
+Typically used for land-based installations, such as off-grid farms and telecommunication installations.
-{{  :vrm_portal:1a52ea26ac7d39d03986f3b674824fde.png  }}
+{{  :vrm_portal:alarm-2.png  }}
 ----
@@ Line 24: / Line 24: @@
 Monitors a predefined list of parameters on all connected products. With this feature, it is no longer necessary to manually configure alarm rules for all the different parameters. An email will be sent if any of the parameters listed below enters an Alarm state, and optionally for Warnings too. A recovery email will be sent if the parameter returns to its normal value.
-You can set the monitor to send an email alert for alarms only, for warnings and alarms, or disable it entirely. The default for new sites is Only alarms:
+You can set the monitor to send an email alert for alarms only, for warnings and alarms, or disable it entirely. The default for new installations is Only alarms:
-{{  :vrm_portal:vrm_automaticalarmmonitoring.png?nolink&  }}
+{{  :vrm_portal:alarm-3.png?nolink&  }}
-==== 2.1 Predefined list of monitored parameters ====
+==== 2.1 Parameters being watched by the Automatic alarm monitor ====
 === 2.1.1 VE.Bus products (Multi, Inverter and Quattro) ===
@@ Line 37: / Line 37: @@
   * Low battery alarm
   * Overload alarm
+  * AC Input phase rotation (for three phase systems)
-=== 2.1.2 BMV and Lynx Shunt VE.Can ===
+=== 2.1.2 BMV, Lynx Shunt VE.Can and other batteries===
   * High voltage alarm
@@ Line 52: / Line 53: @@
   * High internal-temperature alarm (Lynx Shunt only)
   * Low starter-voltage alarm (Lynx Shunt only)
+  * High charge current alarm
+  * High discharge current alarm
+  * Cell imbalance alarm
+  * Internal failure alarm
 === 2.1.3 Solar charger ===
@@ Line 76: / Line 81: @@
   * Error
+=== 2.1.6 Venus devices ===
+  * Digital input
+=== 2.1.7 Generator start/stop ===
+  * Generator not detected at AC-input. See [[ccgx:generator_start_stop|]] for details
 ===== 3. User configurable alarms =====
-Advanced rules, including hysteresis can be configured for all parameters available in the VRM database.
+Advanced rules, including hysteresis can be configured for [[https://vrmapi.victronenergy.com/v2/docs?page=attributes|all parameters available]] in the VRM database.
+{{:vrm_portal:vrm_alarm_rules.png?direct&400|}}
 ==== 3.1 How to properly configure high, low and their hysteresis ====
@@ Line 110: / Line 123: @@
 Typically used for rental vehicles and boats. The example below shows a Geofence that will give an alert when the boat leaves the lake. An alarm will also be generated when the location data is no longer being received, for example when the GPS receiver is unplugged. Use this in combination with the No data alarm for full coverage.
-{{  :vrm_portal:vrmgeofence.png?nolink&  }}
+{{  :vrm_portal:alarm-4.png?nolink&  }}
+===== 5. Email rate limiter =====
+Under certain conditions, some installations can hover near a warning or alarm condition. This can yield a flow of redundant e-mail messages, leading to user alarm fatigue and spam false positives, not to mention an overflowing inbox.
+In case the system detects that this is going on, it will send one last email out. Which contains a warning that due to rate limiting it will stop sending out new emails.
+In case the flood of alarms ceases, the system will automatically resume sending out e-mails after 24 hours.
+The rate limiter can also be reset manually on the VRM Portal: go to the installation, then 'Settings and alarm rules'. In case the rate limiter is active, you'll see this:
+{{ :vrm_portal:screen_shot_2017-01-24_at_09.43.45.png?nolink |}}
+===== 6. VRM Error messages =====
+==== Data from unauthenticated device has been received ====
+When transmitting data to the VRM Portal, the device sending the data needs to authenticate itself against VRM. It does this using VRM Authentication tokens.
+If either one of those tokens does not match the ones stored in the VRM back-end, then the transmitted data is rejected by VRM, and an error message is shown on the VRM portal. The error message looks like this:
+{{ :vrm_portal:unauthenticated.png?nolink&600 |}}
+These are the causes:
+  - GX device has been reset to factory defaults, using the venus-data.tgz file as instructed in the manuals. For older GX devices, CCGX, Venus GX, Octo GX, and also older batches of Cerbo GX as well as older batches of MP-II GX and ES-II GX, this will lead to this error message on VRM.
+  - Hacker trying to send false data to VRM.
+  - GX device storage corruption (data partition).
+  - RaspberryPi that has a new sdcard or is re-imaged.
+For "1. GX device factory reset" as well as for "4. RaspberryPi", the solution is to reset the tokens, using the Reset Tokens button in General -> Settings.
+It is thereafter not needed to restart the GX device.
-~~DISQUS~~
+If that does not resolve it, contact your Victron dealer.