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victronconnect:start [2019-02-09 12:06]
guy_stewart [2.1 Bluetooth Smart - Pairing and Connecting]
victronconnect:start [2019-08-15 11:48] (current)
guy_stewart replace Venus-device with GX device
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 **To prevent unauthorised connections to your device we recommend you change the PIN code. Avoid using obvious PIN codes such as 111111 or 123456.** **To prevent unauthorised connections to your device we recommend you change the PIN code. Avoid using obvious PIN codes such as 111111 or 123456.**
  
-To change the PIN code: First complete your connection; then go to the **Product info** page. To access that page, click the button on the upper right. For some products it will be the settings icon: {{:​ve.direct:​wrench.png?​nolink|}}. After opening that menu press {{:​victronconnect:​vc4_ic_more.png?​nolink|}},​ and click **Product info**.+To change the PIN code, first complete your connection. Then go to the **Product info** page. To access that page, click the button on the upper right. For some products it will be the settings icon: {{:​ve.direct:​wrench.png?​nolink|}}. After opening that menu press {{:​victronconnect:​vc4_ic_more.png?​nolink|}},​ and click **Product info**.
  
 For other products you'll find the {{:​victronconnect:​vc4_ic_info.png?​nolink|}} button on the upper right, which takes you straight to the Product info page. For other products you'll find the {{:​victronconnect:​vc4_ic_info.png?​nolink|}} button on the upper right, which takes you straight to the Product info page.
 +
 +On this page, select the change pin code button.
 +
 +Note that after changing the pin code, all other phones, tablets and laptops connected to the Victron product need to be repaired as well; and first their pairing needs to be removed. See videos (TODO - improve this text and add links to those videos or to the right section in the manual.).
 ==== 2.3 Resetting the Bluetooth Smart pin code ==== ==== 2.3 Resetting the Bluetooth Smart pin code ====
  
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 On a desktop (Windows, Mac), 'right click' the product description instead of pressing and holding. On a desktop (Windows, Mac), 'right click' the product description instead of pressing and holding.
  
-=== Blue Smart Solar Charger ===+=== Smart Solar Charger ===
 On the device list: Press and hold the product description for which you would like to reset the PIN code. A menu will pop up offering a 'Reset PIN code' option. Click that, and enter the PUK code. The PUK code can be found on the product label, on the back of the product. On the device list: Press and hold the product description for which you would like to reset the PIN code. A menu will pop up offering a 'Reset PIN code' option. Click that, and enter the PUK code. The PUK code can be found on the product label, on the back of the product.
  
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 === Android 6 and later === === Android 6 and later ===
  
-No known issues.+No known issues, when Access to Locations services are enabled
  
 === Access to location services required? === === Access to location services required? ===
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 **Windows**\\ **Windows**\\
-Here is a VictronConnect app screenshot from a device using a version of the Microsoft Windows operating system.+Here is a VictronConnect app screenshot from a device using a version of the Microsoft Windows operating system ​showing information from an MPPT.
  
 {{:​victronconnect:​vc4_windows_bluesolar_live.png?​direct&​600|}} {{:​victronconnect:​vc4_windows_bluesolar_live.png?​direct&​600|}}
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 **macOS X**\\ **macOS X**\\
-Here is a VictronConnect app screenshot from a device running the Mac Operating System.+Here is a VictronConnect app screenshot from a device running the Mac Operating System ​showing information from an MPPT.
  
 {{:​victronconnect:​vc4_mac_bluesolar_live.png?​direct&​600|}} {{:​victronconnect:​vc4_mac_bluesolar_live.png?​direct&​600|}}
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 __Do I need to be connected to the internet for updating firmware?__ __Do I need to be connected to the internet for updating firmware?__
  
-No. Updating firmware does **not** require an internet connection, the latest Firmware files already loaded inside VictronConnect,​ on your phone/​tablet/​laptop. When updating the app, all firmware files are updated as well automatically.+No. Updating firmware does **not** require an internet connection, the latest Firmware files are already loaded inside VictronConnect,​ on your phone/​tablet/​laptop. When updating the app, all firmware files are updated as well automatically.
  
 __How does it work?__ __How does it work?__
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 ===== 9. Troubleshooting ===== ===== 9. Troubleshooting =====
  
-==== 9.1 Cannot find my device (Bluetooth===+==== 9.1 Common ​Bluetooth ​problems and how to solve them ===
  
 +== I cannot find my device listed ==
 +  * Make sure that you have a "​Smart"​ Victron product. It needs to have a Bluetooth symbol.
   * Make sure your device is in range.   * Make sure your device is in range.
-  * Only one device can be connected to product. Make sure that no other device: phone/tablet/laptop ​is already connected. +  * If firmware update failed, the device //Custom Name// might have reverted to its original name and serial number, check if that is the caseOnce the update is completed, the //Custom Name// will be back. See more tips about troubleshooting firmware updates on [[start#​problems_during_firmware_updating | section 9.3]].
-  * Make sure you are attempting to connect from //within// VictronConnect - not from the system menu of your phone/​tablet/​laptop.+
  
-If none of the above helps, and if your device is already paired ​to a product, remove the pairing completely from your phone/​tablet/​laptop system menu. Then open VictronConnect and re-pair the product and your device.+== I can see but not connect to my device ==  
 +  * Make sure you are trying to connect to the right device. See [[start#​renaming_your_devices | section 4.3]] to learn how you can give your device a //Custom Name//. 
 +  * Make sure your device is in range. It can be that you are close enough to see the device but not close enough to connect to it. 
 +  * Only one device can be connected ​to a product ​at the same time. Make sure that no other device: phone/​tablet/​laptop is already connected. 
 +  * Make sure you are attempting to connect from //within// VictronConnect - not from the system menu of your phone/​tablet/​laptop. 
 +  * Make sure that Bluetooth is still enabled in your phone/​tablet/​laptop. If Bluetooth was disabled after scanning, you may be able to see your device listed but you won't be able to connect to it. 
 +  * The Bluetooth bonding information may be outdated. This happens when the PIN code has been changed in the device, or if your Victron device has been connected to too many phones/​tablets/​Laptops. The device will only remember the last 10 phones/​tablets/​laptops connected to it. To solve this, remove the pairing completely from your phone/​tablet/​laptop system menu. Then open VictronConnect and re-pair the product and your device. Watch these instructional videos to learn how to remove the pairing on {{victronconnect:​video_unpair_android_cropped.mp4?​linkOnly | Android}} or {{victronconnect:​video_unpair_ios.mp4?​linkOnly | iOS}} devices. 
 +  * If you are using an Android phone/​tablet,​ check [[start#​bluetooth_connection_issues_on_android_devices| section 9.2]] below for issues particular to Android.
 ==== 9.2 Bluetooth connection issues on Android devices ==== ==== 9.2 Bluetooth connection issues on Android devices ====
  
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 === Step 5. Search & connect from within VictronConnect ...NOT from the system Bluetooth menu === === Step 5. Search & connect from within VictronConnect ...NOT from the system Bluetooth menu ===
  
-=== Step 6. Try another phone at first ===+=== Step 6. Pin-code pop-up never shows === 
 + 
 +On some Android phones, the pin-code pop-up dialog doesn'​t show. It is hidden into the notifications bar.  
 + 
 +Try to connect and when the connection is stuck at 80%, open the notifications bar and check if the PIN code/Pair request is there, if it the case open it and enter the PIN code. 
 + 
 +The default pin-code is 000000, six times zero. 
 + 
 +=== Step 7. Try another phone at first ===
  
 If you are still experiencing difficulties,​ having tried the steps above, try connecting using another phone ...preferably an Apple phone or tablet as they work without any issues. If you are still experiencing difficulties,​ having tried the steps above, try connecting using another phone ...preferably an Apple phone or tablet as they work without any issues.
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 First of all, its good to know that you can always restart the firmware update procedure. The update process will be restarted each time you connect to the product. First of all, its good to know that you can always restart the firmware update procedure. The update process will be restarted each time you connect to the product.
  
-If the firmware update stops at a random percentage during each retry, just keep trying - it will succeed eventually. Keep your mobile device as close to the product as possible. If the update fails even after many attempts, try using another phone or tablet ...if possible an Apple iOS device - they usually work without any issues. After the update, you may find you can use the phone with which you were having difficulty.+Keep your mobile device as close to the product as possible. If the update fails due to Bluetooth connectivity problems, and if your device is already paired to a product, try and remove the pairing completely from your phone/​tablet/​laptop system menu. Then open VictronConnect and re-pair the product and your device. 
 +Watch these instructional videos to learn how to remove the pairing on {{ :​victronconnect:​video_unpair_android_cropped.mp4?​linkOnly | Android}} or {{ :​victronconnect:​video_unpair_ios.mp4?​linkOnly | iOs }} devices 
 + 
 +If the firmware update stops at a random percentage during each retry, just keep trying - it will succeed eventually. If the update fails even after many attempts, try using another phone or tablet ...if possible an Apple iOS device - they usually work without any issues. After the update, you may find you can use the phone with which you were having difficulty.
  
 === Update stops at 4% or earlier === === Update stops at 4% or earlier ===
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 Open VictronConnect and without closing it switch to the app containing the file, select it an choose to open it with VictronConnect. Open VictronConnect and without closing it switch to the app containing the file, select it an choose to open it with VictronConnect.
  
 +
 +==== 9.7 How to create a VictronConnect Service Report ====
 +
 +If you are experiencing issues with VictronConnect or your Victron product, you may be asked to create a "​VictronConnect Service Report"​. ​
 +
 +To do this, 
 +
 +  - Open VictronConnect
 +  - Perform the action that leads to the bug or issue
 +  - Return to the main menu
 +  - Select the three lines menu
 +  - Select Settings
 +  - Click or tap CREATE SERVICE REPORT
 +  - Save, email or copy the file to Victron, via email or the Victron Community.
 +
 +
 +{{:​victronconnect:​victronconnect_service_report.jpg?​direct&​400|}}
  
 ===== 10. Compatible Victron products ===== ===== 10. Compatible Victron products =====
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 Note that switching between on/​off/​charger-only as well as setting the input current limit is not possible when there is a DMC or VE.Bus BMS installed. Note that switching between on/​off/​charger-only as well as setting the input current limit is not possible when there is a DMC or VE.Bus BMS installed.
  
-For systems with a [[venus-os:​start|Venus-device]] installed, and running firmware version 415 or newer, switching between on/​off/​charger-only and setting the input current limit IS possible.+For systems with a [[venus-os:​start|GX device]] installed, and running firmware version 415 or newer, switching between on/​off/​charger-only and setting the input current limit IS possible.
  
  
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 ===== DISQUS ===== ===== DISQUS =====
 ~~DISQUS~~ ~~DISQUS~~
- 
victronconnect/start.1549710363.txt.gz · Last modified: 2019-02-09 12:06 by guy_stewart