Differences

This shows you the differences between two versions of the page.

--- victronconnect:start [2020-08-22 23:33] – [10.8 Troubleshooting and FAQ] nlakatos
+++ victronconnect:start [2020-10-02 04:13] – [11.1 Common Bluetooth problems and how to solve them] guy_stewart
@@ Line 932: / Line 932: @@
 == I can see but not connect to my product ==
   - Make sure you are trying to connect to the right product. See [[start#renaming_your_devices | section 4.3]] to learn how you can give your product a //Custom Name//.
-  - Make sure your product is in range. It can be that you are close enough to see the product but not close enough to connect to it.
+  - Make sure your product is in range. It can be that you are close enough to see the product but not close enough to connect to it. If you are using a Smart model with built in Bluetooth, and you are unable to move it, or get closer to it with your phone, it may be possible to increase the Bluetooth range by using an additional VE.Direct to Bluetooth dongle accessory and placing that closer to you.
   - Make sure that Bluetooth is still enabled on your phone. If Bluetooth was disabled after scanning, you may be able to see your product listed but you won't be able to connect to it.
   - Bluetooth bonding information may be outdated. This happens when the PIN code has been changed in the product, or if your Victron product has been connected to too many phones. The product will only remember the last 10 phones connected to it. To solve this, remove the pairing completely from your phone system menu. Then open VictronConnect and re-pair the product and your phone. Watch these instructional videos to learn how to remove the pairing on {{victronconnect:video_unpair_android_cropped.mp4?linkOnly | Android}} or {{victronconnect:video_unpair_ios.mp4?linkOnly | iOS}}.