User Tools

Site Tools


victronconnect:start

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revision Previous revision
Next revision
Previous revision
Next revision Both sides next revision
victronconnect:start [2020-07-22 12:14]
thiemovanengelen [11.2 Bluetooth connection issues on Android]
victronconnect:start [2020-10-18 05:52]
nlakatos [10.8 Troubleshooting and FAQ]
Line 899: Line 899:
 == VictronConnect Remote troubleshooting == == VictronConnect Remote troubleshooting ==
  
-VictronConnect will report errors encountered during communication attempts with VRM in a message box with an error code. The code can have one of the following value:+VictronConnect will report errors encountered during communication attempts with VRM in a message box with an error code (e.g. #R999, or #V2). The numeric part of the code can have one of the following value:
  
 ^Error ^Description^ ^Error ^Description^
-|-100 | Call to retrieve a list of child devices expired (60 seconds). The most common cause is a bad internet connection. |+|999 | Call to retrieve a list of child devices expired (60 seconds). The most common cause is a bad internet connection. |
 | 1   | No link to VRM can be established. Check if the internet is present and try again. | | 1   | No link to VRM can be established. Check if the internet is present and try again. |
-| 2   | VRM encountered temporary difficulties. Try again in a while. |+| 2   | VRM encountered temporary difficulties. Try again in a while. It could also indicate issues with your credentials. | 
 +| 3   | Error accessing network. Please check your network connection. |
 | 5   | The local system ran out of resources. Free some system resources and try again. | | 5   | The local system ran out of resources. Free some system resources and try again. |
 | 8   | An error occurred with the network (e.g., the network cable was accidentally plugged out). | | 8   | An error occurred with the network (e.g., the network cable was accidentally plugged out). |
Line 932: Line 933:
 == I can see but not connect to my product ==  == I can see but not connect to my product == 
   - Make sure you are trying to connect to the right product. See [[start#renaming_your_devices | section 4.3]] to learn how you can give your product a //Custom Name//.   - Make sure you are trying to connect to the right product. See [[start#renaming_your_devices | section 4.3]] to learn how you can give your product a //Custom Name//.
-  - Make sure your product is in range. It can be that you are close enough to see the product but not close enough to connect to it.+  - Make sure your product is in range. It can be that you are close enough to see the product but not close enough to connect to it. If you are using a Smart model with built in Bluetooth, and you are unable to move it, or get closer to it with your phone, it may be possible to increase the Bluetooth range by using an additional VE.Direct to Bluetooth dongle accessory and placing that closer to you.
   - Make sure that Bluetooth is still enabled on your phone. If Bluetooth was disabled after scanning, you may be able to see your product listed but you won't be able to connect to it.   - Make sure that Bluetooth is still enabled on your phone. If Bluetooth was disabled after scanning, you may be able to see your product listed but you won't be able to connect to it.
   - Bluetooth bonding information may be outdated. This happens when the PIN code has been changed in the product, or if your Victron product has been connected to too many phones. The product will only remember the last 10 phones connected to it. To solve this, remove the pairing completely from your phone system menu. Then open VictronConnect and re-pair the product and your phone. Watch these instructional videos to learn how to remove the pairing on {{victronconnect:video_unpair_android_cropped.mp4?linkOnly | Android}} or {{victronconnect:video_unpair_ios.mp4?linkOnly | iOS}}.   - Bluetooth bonding information may be outdated. This happens when the PIN code has been changed in the product, or if your Victron product has been connected to too many phones. The product will only remember the last 10 phones connected to it. To solve this, remove the pairing completely from your phone system menu. Then open VictronConnect and re-pair the product and your phone. Watch these instructional videos to learn how to remove the pairing on {{victronconnect:video_unpair_android_cropped.mp4?linkOnly | Android}} or {{victronconnect:video_unpair_ios.mp4?linkOnly | iOS}}.
victronconnect/start.txt · Last modified: 2021-01-11 13:04 by boekel