Differences

This shows you the differences between two versions of the page.

--- victronconnect:start [2020-07-22 11:06] – [11.2 Bluetooth connection issues on Android] thiemovanengelen
+++ victronconnect:start [2020-10-02 04:13] – [11.1 Common Bluetooth problems and how to solve them] guy_stewart
@@ Line 899: / Line 899: @@
 == VictronConnect Remote troubleshooting ==
-VictronConnect will report errors encountered during communication attempts with VRM in a message box with an error code. The code can have one of the following value:
+VictronConnect will report errors encountered during communication attempts with VRM in a message box with an error code (e.g. #R999, or #V2). The numeric part of the code can have one of the following value:
 ^Error ^Description^
-|-100 | Call to retrieve a list of child devices expired (60 seconds). The most common cause is a bad internet connection. |
+|999 | Call to retrieve a list of child devices expired (60 seconds). The most common cause is a bad internet connection. |
 | 1   | No link to VRM can be established. Check if the internet is present and try again. |
-| 2   | VRM encountered temporary difficulties. Try again in a while. |
+| 2   | VRM encountered temporary difficulties. Try again in a while. It could also indicate issues with your credentials. |
 | 5   | The local system ran out of resources. Free some system resources and try again. |
 | 8   | An error occurred with the network (e.g., the network cable was accidentally plugged out). |
@@ Line 932: / Line 932: @@
 == I can see but not connect to my product ==
   - Make sure you are trying to connect to the right product. See [[start#renaming_your_devices | section 4.3]] to learn how you can give your product a //Custom Name//.
-  - Make sure your product is in range. It can be that you are close enough to see the product but not close enough to connect to it.
+  - Make sure your product is in range. It can be that you are close enough to see the product but not close enough to connect to it. If you are using a Smart model with built in Bluetooth, and you are unable to move it, or get closer to it with your phone, it may be possible to increase the Bluetooth range by using an additional VE.Direct to Bluetooth dongle accessory and placing that closer to you.
   - Make sure that Bluetooth is still enabled on your phone. If Bluetooth was disabled after scanning, you may be able to see your product listed but you won't be able to connect to it.
   - Bluetooth bonding information may be outdated. This happens when the PIN code has been changed in the product, or if your Victron product has been connected to too many phones. The product will only remember the last 10 phones connected to it. To solve this, remove the pairing completely from your phone system menu. Then open VictronConnect and re-pair the product and your phone. Watch these instructional videos to learn how to remove the pairing on {{victronconnect:video_unpair_android_cropped.mp4?linkOnly | Android}} or {{victronconnect:video_unpair_ios.mp4?linkOnly | iOS}}.
@@ Line 975: / Line 975: @@
 Try to connect and when the connection is stuck at 80%, open the notifications bar and check if the PIN code/Pair request is there, if it the case open it and enter the PIN code.
+On Android it is also possible that other apps prevent the PIN code pop-up from showing, even when pairing in the Android Bluetooth settings menu. One such an app is "FrSky Free Link", which even blocks pairing with Bluetooth headsets. In this case, the thing to do is remove the problematic app. This can be done by uninstalling apps one by one (starting with apps that use or connect to Bluetooth devices), removing all apps or even resetting the phone to factory defaults. When the Victron products are paired to the phone/tablet, the problematic app can be re-installed.
 The default pin-code is 000000, six times zero.
 === Step 7. Try another phone at first ===