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victronconnect:start [2020-07-22 11:06]
thiemovanengelen [11.2 Bluetooth connection issues on Android]
victronconnect:start [2020-08-22 23:33]
nlakatos [10.8 Troubleshooting and FAQ]
Line 899: Line 899:
 == VictronConnect Remote troubleshooting == == VictronConnect Remote troubleshooting ==
  
-VictronConnect will report errors encountered during communication attempts with VRM in a message box with an error code. The code can have one of the following value:+VictronConnect will report errors encountered during communication attempts with VRM in a message box with an error code (e.g. #R999, or #V2). The numeric part of the code can have one of the following value:
  
 ^Error ^Description^ ^Error ^Description^
-|-100 | Call to retrieve a list of child devices expired (60 seconds). The most common cause is a bad internet connection. |+|999 | Call to retrieve a list of child devices expired (60 seconds). The most common cause is a bad internet connection. |
 | 1   | No link to VRM can be established. Check if the internet is present and try again. | | 1   | No link to VRM can be established. Check if the internet is present and try again. |
-| 2   | VRM encountered temporary difficulties. Try again in a while. |+| 2   | VRM encountered temporary difficulties. Try again in a while. It could also indicate issues with your credentials. |
 | 5   | The local system ran out of resources. Free some system resources and try again. | | 5   | The local system ran out of resources. Free some system resources and try again. |
 | 8   | An error occurred with the network (e.g., the network cable was accidentally plugged out). | | 8   | An error occurred with the network (e.g., the network cable was accidentally plugged out). |
Line 975: Line 975:
  
 Try to connect and when the connection is stuck at 80%, open the notifications bar and check if the PIN code/Pair request is there, if it the case open it and enter the PIN code. Try to connect and when the connection is stuck at 80%, open the notifications bar and check if the PIN code/Pair request is there, if it the case open it and enter the PIN code.
 +
 +On Android it is also possible that other apps prevent the PIN code pop-up from showing, even when pairing in the Android Bluetooth settings menu. One such an app is "FrSky Free Link", which even blocks pairing with Bluetooth headsets. In this case, the thing to do is remove the problematic app. This can be done by uninstalling apps one by one (starting with apps that use or connect to Bluetooth devices), removing all apps or even resetting the phone to factory defaults. When the Victron products are paired to the phone/tablet, the problematic app can be re-installed.
  
 The default pin-code is 000000, six times zero. The default pin-code is 000000, six times zero.
 +
  
 === Step 7. Try another phone at first === === Step 7. Try another phone at first ===
victronconnect/start.txt · Last modified: 2020-10-27 14:40 by marmour