victronconnect:start
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| victronconnect:start [2020-07-01 15:24] – [9.2 Updating to a self-supplied firmware file] evandromr | victronconnect:start [2020-07-01 16:29] – [MultiPlus, EasySolar, Quattro, Phoenix Inverter with VE.Bus, and similar products] evandromr | ||
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| ===== 2. Download and installation ===== | ===== 2. Download and installation ===== | ||
| - | VictronConnect is available to users of Windows PCs, macOS X, iOS and Android phones, as well as tablets. | + | VictronConnect is available to users of Windows PCs, macOS X, iOS and Android phones, as well as tablets. |
| Also, [[https:// | Also, [[https:// | ||
| - | See [[# | + | See [[# |
| ===== 3. Connecting ===== | ===== 3. Connecting ===== | ||
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| You may want or need to remove a product from the list of Bluetooth paired devices on your phone. For example, if the PIN code of your product has been changed on a different phone. | You may want or need to remove a product from the list of Bluetooth paired devices on your phone. For example, if the PIN code of your product has been changed on a different phone. | ||
| - | To remove the pairing information you will need to go to your phone' | + | To remove the pairing information you will need to go to your phone' |
| - | === Remove Bluetooth pairing on iOS devices: === | + | === Remove Bluetooth pairing on iOS: === |
| (click to play, double-click to enter fullscreen mode) | (click to play, double-click to enter fullscreen mode) | ||
| {{victronconnect: | {{victronconnect: | ||
| - | === Remove Bluetooth pairing on Android | + | === Remove Bluetooth pairing on Android: === |
| (click to play, double-click to enter fullscreen mode) | (click to play, double-click to enter fullscreen mode) | ||
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| To connect to a Victron product with Bluetooth, the Apple Laptop needs to have Bluetooth 4.0 aka Bluetooth Smart. | To connect to a Victron product with Bluetooth, the Apple Laptop needs to have Bluetooth 4.0 aka Bluetooth Smart. | ||
| - | ==== 4.3 Android | + | ==== 4.3 Android === |
| Android 5.0 is the minimum version required to run VictronConnect. | Android 5.0 is the minimum version required to run VictronConnect. | ||
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| ==== 4.6 Archive of previous versions ==== | ==== 4.6 Archive of previous versions ==== | ||
| - | It would be nice to forever support all existing versions of Android, iOS, Windows, and other systems. But unfortunately, | + | It would be nice to forever support all existing versions of Android, iOS, Windows, and other systems. But unfortunately, |
| In such a situation, we recommend updating your phone to the latest OS. For situations where that is not possible we make these older versions available: | In such a situation, we recommend updating your phone to the latest OS. For situations where that is not possible we make these older versions available: | ||
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| In spite of our painstaking efforts, sometimes errors occur. But don't worry, it is always possible to recover your product. | In spite of our painstaking efforts, sometimes errors occur. But don't worry, it is always possible to recover your product. | ||
| - | In most cases, errors are caused by communication problems. Always make sure to check all cable connections and, if you are using Bluetooth, stay as close to the product as possible and check that the Bluetooth function is enabled on your phone/ | + | In most cases, errors are caused by communication problems. Always make sure to check all cable connections and, if you are using Bluetooth, stay as close to the product as possible and check that the Bluetooth function is enabled on your phone. |
| - | Sometimes you may need to [[# | + | Sometimes you may need to [[# |
| In the following list, you can check possible errors and descriptions. | In the following list, you can check possible errors and descriptions. | ||
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| ==== 10.1 Introduction ==== | ==== 10.1 Introduction ==== | ||
| - | VictronConnect-Remote functionality enables Victron | + | VictronConnect-Remote functionality enables Victron |
| - | This powerful new feature allows full device | + | This powerful new feature allows full product |
| - | The user interface experience is just like the devices | + | The user interface experience is just like the products |
| ==== 10.2 Compatibility ==== | ==== 10.2 Compatibility ==== | ||
| - | The VictronConnect-Remote feature is ONLY compatible with devices | + | The VictronConnect-Remote feature is ONLY compatible with products |
| This includes; | This includes; | ||
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| * Specific mains chargers with a VE.Direct interface (Phoenix Smart IP43) | * Specific mains chargers with a VE.Direct interface (Phoenix Smart IP43) | ||
| - | Devices | + | Products |
| - | Devices | + | Products |
| ==== 10.3 Setup ==== | ==== 10.3 Setup ==== | ||
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| * VictronConnect SW: v5.20 | * VictronConnect SW: v5.20 | ||
| - | * GX Device | + | * GX Product- Venus OS FW: v2.40 (However v2.53 recommended for full functionality) |
| === 10.3.2 VictronConnect === | === 10.3.2 VictronConnect === | ||
| - | - Confirm that the phone, tablet or PC has VictronConnect installed and that the software version meets or exceeds the minimum requirements - upgrade if necessary | + | - Confirm that the phone has VictronConnect installed and that the software version meets or exceeds the minimum requirements - upgrade if necessary |
| - Authorize VictronConnect to access your VRM account; | - Authorize VictronConnect to access your VRM account; | ||
| * Open the VictronConnect app | * Open the VictronConnect app | ||
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| {{: | {{: | ||
| - | * If using a tablet or PC your browser may also request permission to proceed, if prompted select ‘Open’ | + | * If using a tablet or PC your browser may also request permission to open VictronConnect, if prompted select ‘Open’ |
| {{: | {{: | ||
| - | === 10.3.3 GX Device | + | === 10.3.3 GX Product |
| - | 1- Confirm that the GX Device | + | 1- Confirm that the GX Product |
| 2- Enable ‘VRM two-way communication’ under Device List > Settings > VRM Online Portal | 2- Enable ‘VRM two-way communication’ under Device List > Settings > VRM Online Portal | ||
| - | {{: | + | {{: |
| ==== 10.4 Local Tab ==== | ==== 10.4 Local Tab ==== | ||
| - | The local tab displays all devices | + | The local tab displays all products |
| {{: | {{: | ||
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| The VRM tab displays all VRM installations associated with the VRM user profile. | The VRM tab displays all VRM installations associated with the VRM user profile. | ||
| - | Any installation can be selected to access the VRM online portal or connected | + | Any installation can be selected to access the VRM online portal or connected |
| {{: | {{: | ||
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| === 10.5.1 Overview Tab === | === 10.5.1 Overview Tab === | ||
| - | The ‘OVERVIEW’ tab has an image of the GX device, the name of the VRM installation and a direct link to the associated [[https:// | + | The ‘OVERVIEW’ tab has an image of the GX product, the name of the VRM installation, and a direct link to the associated [[https:// |
| {{: | {{: | ||
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| === 10.5.2 Devices Tab === | === 10.5.2 Devices Tab === | ||
| - | The ‘DEVICES’ tab has a list of all compatible | + | The ‘DEVICES’ tab has a list of all compatible |
| {{: | {{: | ||
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| {{: | {{: | ||
| - | ==== 10.6 Remote | + | ==== 10.6 Remote |
| - | When a device | + | When a product |
| {{: | {{: | ||
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| ==== 10.8 Troubleshooting and FAQ ==== | ==== 10.8 Troubleshooting and FAQ ==== | ||
| - | == Device | + | == Product |
| - | * VictronConnect-Remote is only compatible with devices | + | * VictronConnect-Remote is only compatible with products |
| - | * Ensure that that the missing | + | * Ensure that that the missing |
| - | * Ensure that the device | + | * Ensure that the product |
| - | == Installation/ | + | == Installation/ |
| * Confirm that the installation is currently online and communicating with the VRM online portal. | * Confirm that the installation is currently online and communicating with the VRM online portal. | ||
| * Ensure that the installation is linked to the VRM account used during initial VictronConnect-Remote sign in to VRM. | * Ensure that the installation is linked to the VRM account used during initial VictronConnect-Remote sign in to VRM. | ||
| * Ensure that ‘VRM two-way communication’ is enabled – see the ‘settings’ section. | * Ensure that ‘VRM two-way communication’ is enabled – see the ‘settings’ section. | ||
| - | * Ensure that the GX device | + | * Ensure that the GX product |
| == VictronConnect has no VRM tab == | == VictronConnect has no VRM tab == | ||
| - | * Ensure that the phone, tablet or PC is running the minimum compatible VictronConnect software version – see the ‘settings’ section. | + | * Ensure that the phone is running the minimum compatible VictronConnect software version – see the ‘settings’ section. |
| == VRM account == | == VRM account == | ||
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| * For further information in relation to VRM (Victron Remote Management) see [[https:// | * For further information in relation to VRM (Victron Remote Management) see [[https:// | ||
| - | == Systems with no GX device | + | == Systems with no GX product |
| - | * VictronConnect-Remote functionality is not possible unless the system includes a GX device. A GX device | + | * VictronConnect-Remote functionality is not possible unless the system includes a GX product. A GX product |
| == Installations with no internet connection == | == Installations with no internet connection == | ||
| - | * VictronConnect-Remote functionality is not possible unless GX device | + | * VictronConnect-Remote functionality is not possible unless |
| - | * For remote sites without an existing internet connection or with mobile installations, | + | * For remote sites without an existing internet connection or with mobile installations, |
| == Large systems == | == Large systems == | ||
| - | * The use of the VictronConnect-Remote feature will slightly increase the GX device | + | * The use of the VictronConnect-Remote feature will slightly increase the GX product |
| - | * In some large/ | + | * In some large/ |
| - | * It is important to select a GX device | + | * It is important to select a GX product |
| == VictronConnect Remote troubleshooting == | == VictronConnect Remote troubleshooting == | ||
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| There are also other error codes that could be reported. They are a result of internal errors in VictronConnect and/or VRM. In case these errors persist after a retry, please create a " | There are also other error codes that could be reported. They are a result of internal errors in VictronConnect and/or VRM. In case these errors persist after a retry, please create a " | ||
| - | VictronConnect Remote is establishing communication with a range of services on ' | + | VictronConnect Remote is establishing communication with a range of services on the ' |
| ===== 11. Troubleshooting ===== | ===== 11. Troubleshooting ===== | ||
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| ==== 11.1 Common Bluetooth problems and how to solve them === | ==== 11.1 Common Bluetooth problems and how to solve them === | ||
| - | The #1 first step before attempting any of the specific troubleshooting advice below is to power down and then restart all related devices. This includes closing the software, restarting the phone, | + | The #1 first step before attempting any of the specific troubleshooting advice below is to power down and then restart all related devices. This includes closing the software, restarting the phone, and Victron |
| - | For example with Victron MPPTs you must isolate the MPPT from both battery and solar voltage so that no lights appear, before reconnecting it again. | + | For example, with Victron MPPTs you must isolate the MPPT from both battery and solar voltage so that no lights appear, before reconnecting it again. |
| - | == I cannot find my device | + | == I cannot find my product |
| * Make sure that you have a " | * Make sure that you have a " | ||
| - | * Make sure your device | + | * Make sure your product |
| - | * If a firmware update failed, the device | + | * If a firmware update failed, the product |
| - | * Only one device | + | * Only one phone can be connected to a product at the same time. Make sure that no other phone is already connected. |
| - | * Make sure you are attempting to connect from //within// VictronConnect - not from the system menu of your phone/ | + | * Make sure you are attempting to connect from //within// VictronConnect - not from the system menu of your phone. If you have connected from the system menu: close VictronConnect, |
| - | == I can see but not connect to my device | + | == I can see but not connect to my product |
| - | - Make sure you are trying to connect to the right device. See [[start# | + | - Make sure you are trying to connect to the right product. See [[start# |
| - | - Make sure your device | + | - Make sure your product |
| - | - Make sure that Bluetooth is still enabled | + | - Make sure that Bluetooth is still enabled |
| - | - The Bluetooth bonding information may be outdated. This happens when the PIN code has been changed in the device, or if your Victron | + | - Bluetooth bonding information may be outdated. This happens when the PIN code has been changed in the product, or if your Victron |
| - | - If you are using an Android phone/tablet, check [[start# | + | - If you are using an Android phone, check [[start# |
| === Connection fails around 20% === | === Connection fails around 20% === | ||
| - Make sure you are up to date with the latest version of VictronConnect. | - Make sure you are up to date with the latest version of VictronConnect. | ||
| - | - [[https:// | + | - [[https:// |
| - Then [[https:// | - Then [[https:// | ||
| - Force close the VictronConnect app. Instructions: | - Force close the VictronConnect app. Instructions: | ||
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| - Then [[https:// | - Then [[https:// | ||
| - | ==== 11.2 Bluetooth connection issues on Android | + | ==== 11.2 Bluetooth connection issues on Android ==== |
| - | === Step 1: Check that your device is supported === | + | === Step 1: Check that your phoneis |
| - | See section [[# | + | See section [[# |
| === Step 2: Check the Android version === | === Step 2: Check the Android version === | ||
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| === Step 3: Check that VictronConnect has access to the Location services === | === Step 3: Check that VictronConnect has access to the Location services === | ||
| - | On Android 5 and later VictronConnect needs access to the device | + | On Android 5 and later VictronConnect needs access to the phone' |
| Permission to access location services is requested each time the app starts ...but if you checked the " | Permission to access location services is requested each time the app starts ...but if you checked the " | ||
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| === Step 4. Enable Location (or GPS) functionality in the system settings === | === Step 4. Enable Location (or GPS) functionality in the system settings === | ||
| - | For Bluetooth scanning to work, the Location (or GPS) functionality on the device | + | For Bluetooth scanning to work, the Location (or GPS) functionality on the phone needs to be enabled. |
| - | === Step 5. Search & connect from within VictronConnect | + | === Step 5. Search & connect from within VictronConnect, and NOT from the system Bluetooth menu === |
| === Step 6. Pin-code pop-up never shows === | === Step 6. Pin-code pop-up never shows === | ||
| - | On some Android phones, the pin-code pop-up dialog doesn' | + | On some Android phones, the PIN code pop-up dialog doesn' |
| Try to connect and when the connection is stuck at 80%, open the notifications bar and check if the PIN code/Pair request is there, if it the case open it and enter the PIN code. | Try to connect and when the connection is stuck at 80%, open the notifications bar and check if the PIN code/Pair request is there, if it the case open it and enter the PIN code. | ||
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| === Step 7. Try another phone at first === | === Step 7. Try another phone at first === | ||
| - | If you are still experiencing difficulties, | + | If you are still experiencing difficulties, |
| - | When successfully connected using another | + | When successfully connected using another |
| ==== 11.3 Problems during firmware updating ==== | ==== 11.3 Problems during firmware updating ==== | ||
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| First of all, it's good to know that you can always restart the firmware update procedure. The update process will be restarted each time you connect to the product. | First of all, it's good to know that you can always restart the firmware update procedure. The update process will be restarted each time you connect to the product. | ||
| - | Keep your mobile device | + | Keep your phone as close to the product as possible. If the update fails due to Bluetooth connectivity problems, and if your phone is already paired to a product, try and remove the pairing completely from your phone' |
| - | Watch these instructional videos to learn how to remove the pairing on {{ : | + | Watch these instructional videos to learn how to remove the pairing on {{ : |
| - | If the firmware update stops at a random percentage during each retry, just keep trying - it will succeed eventually. If the update fails even after many attempts, try using another phone or tablet | + | If the firmware update stops at a random percentage during each retry, just keep trying - it will succeed eventually. If the update fails even after many attempts, try using another phone or tablet, if possible an Apple iOS phone - they usually work without any issues. After the update, you may find that you can use the phone with which you were having difficulty. |
| === Update stops at 4% or earlier === | === Update stops at 4% or earlier === | ||
| - | When the firmware update fails at 4% or less, VictronConnect cannot make the device | + | When the firmware update fails at 4% or less, VictronConnect cannot make the product |
| __ Solution for Blue Smart IP65 Chargers __ | __ Solution for Blue Smart IP65 Chargers __ | ||
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| VictronConnect should now show the connected products. | VictronConnect should now show the connected products. | ||
| - | ==== 11.5 VictronConnect on Windows doesn' | + | ==== 11.5 VictronConnect on Windows doesn' |
| VE.Direct USB cable requires a driver to be installed. | VE.Direct USB cable requires a driver to be installed. | ||
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| - Select Settings | - Select Settings | ||
| - Click or tap CREATE SERVICE REPORT | - Click or tap CREATE SERVICE REPORT | ||
| - | - Save, email or copy the file to Victron, via email or the Victron Community. | + | - Save, email, or copy the file to Victron, via email or the Victron Community. |
| {{: | {{: | ||
| - | If you require more detailed power system diagnostic information, | + | If you require more detailed power system diagnostic information, |
| ==== 11.8 VE.Bus firmware update fails at 5% on macOS ==== | ==== 11.8 VE.Bus firmware update fails at 5% on macOS ==== | ||
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| ==== MultiPlus, EasySolar, Quattro, Phoenix Inverter with VE.Bus, and similar products ==== | ==== MultiPlus, EasySolar, Quattro, Phoenix Inverter with VE.Bus, and similar products ==== | ||
| - | This section applies to MultiPlus, MultiPlus-II, | + | This section applies to MultiPlus, MultiPlus-II, |
| - | In order to keep this section short, all these devices | + | In order to keep this section short, all these products |
| - | The minimal required version of the VE.Bus | + | The minimal required version of the VE.Bus |
| The currently sold generation, VE.Bus firmware 26xxxxx and 27xxxxx is supported. | The currently sold generation, VE.Bus firmware 26xxxxx and 27xxxxx is supported. | ||
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| Note that switching between on/ | Note that switching between on/ | ||
| - | For systems with a [[venus-os: | + | For systems with a [[venus-os: |
victronconnect/start.txt · Last modified: 2021-01-11 13:04 by boekel