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victronconnect:start [2020-07-01 14:22] – [4.6 Archive of previous versions] evandromrvictronconnect:start [2020-07-01 16:29] – [MultiPlus, EasySolar, Quattro, Phoenix Inverter with VE.Bus, and similar products] evandromr
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 ===== 2. Download and installation ===== ===== 2. Download and installation =====
  
-VictronConnect is available to users of Windows PCs, macOS X, iOS and Android phones, as well as tablets.  [[https://www.victronenergy.com/support-and-downloads/software#victronconnect-app|Use this link to download the app suitable for your device]].+VictronConnect is available to users of Windows PCs, macOS X, iOS and Android phones, as well as tablets.  [[https://www.victronenergy.com/support-and-downloads/software#victronconnect-app|Use this link to download the app suitable for you]].
  
 Also, [[https://community.victronenergy.com/questions/43667/victronconnect-for-linux-download-instructions.html|it is available for Linux]] - though not officially supported. Also, [[https://community.victronenergy.com/questions/43667/victronconnect-for-linux-download-instructions.html|it is available for Linux]] - though not officially supported.
  
-See [[#phone_tablet_and_laptop_compatibility|chapter 4]] for details regarding compatible phones, tables and laptops, as well as required minimum Operating System versions.+See [[#phone_tablet_and_laptop_compatibility|chapter 4]] for details regarding compatible phones, tablets and laptops, as well as required minimum Operating System versions.
  
 ===== 3. Connecting ===== ===== 3. Connecting =====
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 You may want or need to remove a product from the list of Bluetooth paired devices on your phone. For example, if the PIN code of your product has been changed on a different phone. You may want or need to remove a product from the list of Bluetooth paired devices on your phone. For example, if the PIN code of your product has been changed on a different phone.
  
-To remove the pairing information you will need to go to your phone's Bluetooth settings. Watch the videos below to learn how to remove the pairing information from iOS and Android devices:+To remove the pairing information you will need to go to your phone's Bluetooth settings. Watch the videos below to learn how to remove the pairing information from iOS and Android:
  
-=== Remove Bluetooth pairing on iOS devices: ===+=== Remove Bluetooth pairing on iOS: ===
 (click to play, double-click to enter fullscreen mode) (click to play, double-click to enter fullscreen mode)
  
 {{victronconnect:video_unpair_ios.mp4?175}} {{victronconnect:video_unpair_ios.mp4?175}}
  
-=== Remove Bluetooth pairing on Android devices: ===+=== Remove Bluetooth pairing on Android: ===
 (click to play, double-click to enter fullscreen mode) (click to play, double-click to enter fullscreen mode)
  
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 To connect to a Victron product with Bluetooth, the Apple Laptop needs to have Bluetooth 4.0 aka Bluetooth Smart. To connect to a Victron product with Bluetooth, the Apple Laptop needs to have Bluetooth 4.0 aka Bluetooth Smart.
-==== 4.3 Android devices ===+==== 4.3 Android ===
  
 Android 5.0 is the minimum version required to run VictronConnect. Android 5.0 is the minimum version required to run VictronConnect.
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 ==== 4.6 Archive of previous versions ==== ==== 4.6 Archive of previous versions ====
  
-It would be nice to forever support all existing versions of Android, iOS, Windows, and other systems. But unfortunately, it is impossible to do so. Therefore, now and then, a new release of VictronConnect doesn't work anymore on your device; whereas the previous version worked perfectly.+It would be nice to forever support all existing versions of Android, iOS, Windows, and other systems. But unfortunately, it is impossible to do so. Therefore, now and then, a new release of VictronConnect doesn't work anymore on your phone; whereas the previous version worked perfectly.
  
 In such a situation, we recommend updating your phone to the latest OS. For situations where that is not possible we make these older versions available: In such a situation, we recommend updating your phone to the latest OS. For situations where that is not possible we make these older versions available:
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 **Device list**\\ **Device list**\\
  
-LOCAL - This page shows all the Victron products that have been discovered by your device, and to which a connection can be made. Click on the desired product.+LOCAL - This page shows all the Victron products that have been discovered by your phone, and to which a connection can be made. Click on the desired product.
  
 {{:victronconnect:vc520_iphone_discovery.png?direct&175|VictronConnect - Device List - LOCAL}} {{:victronconnect:vc520_iphone_discovery.png?direct&175|VictronConnect - Device List - LOCAL}}
  
-VRM - This page will show a GX device if it is connected to your VRM account.+VRM - This page will show a GX product if it is connected to your VRM account.
  
 {{:victronconnect:vc520_iphone_discovery_vrm.png?direct&175|VictronConnect - Device List - VRM}} {{:victronconnect:vc520_iphone_discovery_vrm.png?direct&175|VictronConnect - Device List - VRM}}
  
 **Battery Monitor pages**:\\ **Battery Monitor pages**:\\
-Clicking on 'Battery Monitor' will show the current state of charge; and allows you to toggle between screens showing more detailed information concerning the current battery STATUS, and HISTORY data. +Clicking on 'Battery Monitor' will show the current state of charge, and allows you to toggle between screens showing more detailed information concerning the current battery STATUS, and HISTORY data. 
   *To access 'Settings' click on the cog icon {{:ve.direct:wrench.png?nolink|}} at the top right of the screen.   *To access 'Settings' click on the cog icon {{:ve.direct:wrench.png?nolink|}} at the top right of the screen.
 From 'Settings' you can change the data concerning your battery storage; set alarms and relays;  change charging parameters; tailor the appearance and quantity of data displayed and set up or join an existing VE.Smart network. From 'Settings' you can change the data concerning your battery storage; set alarms and relays;  change charging parameters; tailor the appearance and quantity of data displayed and set up or join an existing VE.Smart network.
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 Clicking on your Solar Charge Controller product allows you to view the current charging status.  Clicking on your Solar Charge Controller product allows you to view the current charging status. 
   *To access 'Settings' click on the cog icon {{:ve.direct:wrench.png?nolink|}} at the top right of the screen.   *To access 'Settings' click on the cog icon {{:ve.direct:wrench.png?nolink|}} at the top right of the screen.
-'Settings' will allow access to the extensive range of functions available on your solar charge controller, including: programming the charge settings; initiating relays which are triggered by solar time, or by voltage parameters; together with comprehensive history analysis.+'Settings' will allow access to the extensive range of functions available on your solar charge controller, including programming the charge settings; initiating relays which are triggered by solar time, or by voltage parameters; together with comprehensive historical analysis.
  
 For a full explanation of the Solar Charge Controller options follow [[https://www.victronenergy.com/live/victronconnect:mppt-solarchargers|this link]]. For a full explanation of the Solar Charge Controller options follow [[https://www.victronenergy.com/live/victronconnect:mppt-solarchargers|this link]].
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 **Phoenix Inverter pages**\\ **Phoenix Inverter pages**\\
-Clicking on the Phoenix Inverter allows you to view dynamic data such as power-draw of connected loads; a power bar will show how hard your inverter is working; and you will find information such as battery voltage etc. +Clicking on the Phoenix Inverter allows you to view dynamic data such as power-draw of connected loads; a power bar will show how hard your inverter is working, and you will find information such as battery voltage, etc. 
   *To access 'Settings' click on the cog icon {{:ve.direct:wrench.png?nolink|}} at the top right of the screen.   *To access 'Settings' click on the cog icon {{:ve.direct:wrench.png?nolink|}} at the top right of the screen.
-'Settings' will allow you to set output voltages/frequency; set low voltage shut-downs, and restarts - together with their alarms; set a dynamic cut-off - based on load; together with other setting about which more information can be found [[https://www.victronenergy.com/live/ve.direct:phoenix-inverters-dynamic-cutoff|here]].+'Settings' will allow you to set output voltages/frequency; set low voltage shut-downs, and restarts - together with their alarms; set a dynamic cut-off - based on load; together with other settings about which more information can be found [[https://www.victronenergy.com/live/ve.direct:phoenix-inverters-dynamic-cutoff|here]].
  
 {{:victronconnect:vc5_iphone_phoenix_livedata.png?direct&175| VictronConnect - Phoenix inverter}} {{:victronconnect:vc5_iphone_phoenix_livedata.png?direct&175| VictronConnect - Phoenix inverter}}
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 **Blue Smart IP65 charger pages**\\ **Blue Smart IP65 charger pages**\\
-The Blue Smart IP65 battery charger comes with Bluetooth already built in. When the Blue Smart charger is powered-up it will be discoverable using the VictronConnect app on your device. (Except Windows PC - See **3.1 Windows PC**, above). +The Blue Smart IP65 battery charger comes with Bluetooth already built-in. When the Blue Smart charger is powered-up it will be discoverable using the VictronConnect app on your phone. (Except Windows PC - See **3.1 Windows PC**, above). 
  
-The 'home' page shows information about the battery voltage, charge current, and where your battery is in the charging-cycle. +The 'home' page shows information about the battery voltage, charge current, and where your battery is in the charging cycle. 
  
   *To access 'Settings' click on the cog icon {{:ve.direct:wrench.png?nolink|}} at the top right of the screen.   *To access 'Settings' click on the cog icon {{:ve.direct:wrench.png?nolink|}} at the top right of the screen.
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 **Lithium Batteries Smart**\\ **Lithium Batteries Smart**\\
-Lithium Batteries Smart have Bluetooth built-in. Clicking on the Lithium battery from the Device list will allow you to view live data about the battery status, voltage and temperature. You will also see the voltage of each cell - which is an essential guide to battery health.+Lithium Batteries Smart have Bluetooth built-in. Clicking on the Lithium battery from the Device list will allow you to view live data about the battery status, voltage, and temperature. You will also see the voltage of each cell - which is an essential guide to battery health.
   *To access 'Settings' click on the cog icon {{:ve.direct:wrench.png?nolink|}} at the top right of the screen.   *To access 'Settings' click on the cog icon {{:ve.direct:wrench.png?nolink|}} at the top right of the screen.
 From 'Settings' you can change discharge and temperature parameters. From 'Settings' you can change discharge and temperature parameters.
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 **Windows**\\ **Windows**\\
-Here is a VictronConnect app screenshot from a device using a version of the Microsoft Windows operating system showing information from an MPPT.+Here is a VictronConnect app screenshot from a PC using a version of the Microsoft Windows operating system showing information from an MPPT.
  
 {{:victronconnect:vc4_windows_bluesolar_live.png?direct&600|}} {{:victronconnect:vc4_windows_bluesolar_live.png?direct&600|}}
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 **macOS X**\\ **macOS X**\\
-Here is a VictronConnect app screenshot from a device running the Mac Operating System showing information from an MPPT.+Here is a VictronConnect app screenshot from a PC running the Mac Operating System showing information from an MPPT.
  
 {{:victronconnect:vc4_mac_bluesolar_live.png?direct&600|}} {{:victronconnect:vc4_mac_bluesolar_live.png?direct&600|}}
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 {{youtube>vZJA4eTd6vw?medium}} {{youtube>vZJA4eTd6vw?medium}}
  
-==== 5.3 Renaming your devices ====+==== 5.3 Renaming your products ====
  
-It is possible to change the name of your devices to make identification easier. This is especially useful if you have multiple devices, such as 3 MPPTs and 2 BMVs. It is not yet possible to change the name of Smart Lithium batteries. This will be available in the future.+It is possible to change the name of your Victron product to make identification easier. This is especially useful if you have multiple products, such as 3 MPPTs and 2 BMV's.
  
-To change the name: First complete your connection; then go to the **Product info** page. To access that page, click the button on the upper right. For some products it will be the settings icon: {{:ve.direct:wrench.png?nolink|}}. After opening that menu press {{:victronconnect:vc4_ic_more.png?nolink|}}, and click **Product info**.+To change the name: First, complete your connection; then go to the **Product info** page. To access that page, click the button on the upper right. For some products, it will be the settings icon: {{:ve.direct:wrench.png?nolink|}}. After opening that menu press {{:victronconnect:vc4_ic_more.png?nolink|}}, and click **Product info**.
  
 For other products you'll find the {{:victronconnect:vc4_ic_info.png?nolink|}} button on the upper right, which takes you straight to the Product info page. For other products you'll find the {{:victronconnect:vc4_ic_info.png?nolink|}} button on the upper right, which takes you straight to the Product info page.
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 ==== 5.4 How to disable and re-enable Bluetooth ==== ==== 5.4 How to disable and re-enable Bluetooth ====
  
-All our products that have Bluetooth built-in, have a feature that allows disabling Bluetooth. Typically the reason for doing so is security, even though the Bluetooth connection is protected by a PINcode, there is nothing more secure than disabling it.+All our products that have Bluetooth built-in, have a feature that allows disabling Bluetooth. Typically the reason for doing so is security, even though the Bluetooth connection is protected by a PIN code, there is nothing more secure than disabling it.
  
 In most cases, it's also possible to re-enable Bluetooth after disabling. For example by using a VE.Direct cable.  In most cases, it's also possible to re-enable Bluetooth after disabling. For example by using a VE.Direct cable. 
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 === Finding the Bluetooth menu === === Finding the Bluetooth menu ===
  
-First complete your connection; then go to the **Product info** page by clicking the button on the upper right:+First, complete your connection; then go to the **Product info** page by clicking the button on the upper right:
  
   * For some products, it will be the settings icon: {{:ve.direct:wrench.png?nolink|}}. After opening that menu press {{:victronconnect:vc4_ic_more.png?nolink|}}, and click **Product info**.   * For some products, it will be the settings icon: {{:ve.direct:wrench.png?nolink|}}. After opening that menu press {{:victronconnect:vc4_ic_more.png?nolink|}}, and click **Product info**.
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 If the product has the feature that Bluetooth can be disabled, you will see the field "Bluetooth" with a switch button next to the text "Bluetooth enabled". Toggle the switch to off, the button will turn from light-blue to grey and a dialogue will be displayed to confirm your action. If you choose to "Cancel" the change Bluetooth will remain on and the switch button and text will return the "Bluetooth enabled" position. If the product has the feature that Bluetooth can be disabled, you will see the field "Bluetooth" with a switch button next to the text "Bluetooth enabled". Toggle the switch to off, the button will turn from light-blue to grey and a dialogue will be displayed to confirm your action. If you choose to "Cancel" the change Bluetooth will remain on and the switch button and text will return the "Bluetooth enabled" position.
  
-For some products a Disable button is shown instead of a toggle switch.+For some products, a Disable button is shown instead of a toggle switch.
  
 === How to re-enable Bluetooth ===  === How to re-enable Bluetooth === 
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 == Re-enable Bluetooth using VE.Direct == == Re-enable Bluetooth using VE.Direct ==
  
-Connect the product with a VE.Direct to USB cable to your PC or Android device and use VictronConnect to re-enable Bluetooth in the **Product Info** page (see [[#finding_the_bluetooth_menu|here]] on how to reach the Product info page).+Connect the product with a VE.Direct to USB cable to your phone and use VictronConnect to re-enable Bluetooth in the **Product Info** page (see [[#finding_the_bluetooth_menu|here]] on how to reach the Product info page).
  
 == Re-enable Bluetooth using the MODE button on the product == == Re-enable Bluetooth using the MODE button on the product ==
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 Press and hold the MODE button on the product for 10 seconds will perform a Bluetooth reset. This means that the following actions will be executed: Press and hold the MODE button on the product for 10 seconds will perform a Bluetooth reset. This means that the following actions will be executed:
   * Bluetooth will be re-enabled   * Bluetooth will be re-enabled
-  * The connected Bluetooth device will be disconnected+  * The connected Bluetooth product will be disconnected
   * The PIN code is reset to its [[#bluetooth_smart_-_pairing_and_connecting|default value]]   * The PIN code is reset to its [[#bluetooth_smart_-_pairing_and_connecting|default value]]
-  * The pairing information is cleared; this requires [[victronconnect:start#bluetooth_smart_-_removing_from_the_list_of_paired_devices|removing the device from the list of the paired devices]] as well.+  * The pairing information is cleared; this requires [[victronconnect:start#bluetooth_smart_-_removing_from_the_list_of_paired_devices|removing the product from the list of the paired devices]] as well.
  
 == Lithium Smart batteries == == Lithium Smart batteries ==
 The product page can be found [[https://www.victronenergy.com/batteries/lithium-battery-12-8v|here]].\\ The product page can be found [[https://www.victronenergy.com/batteries/lithium-battery-12-8v|here]].\\
-Once Bluetooth is disabled, it is disabled **permanently** and is **irreversible**. This means that VictronConnect will ask for a confirmation code displayed in the dialogue; if you are sure that you want to permanently disable Bluetooth, enter the code displayed and choose "Ok".+Once Bluetooth is disabled, it is disabled **permanently** and is **irreversible**. This means that VictronConnect will ask for a confirmation code displayed in the dialogue; if you are sure that you want to permanently disable Bluetooth, enter the code displayed, and choose "Ok".
  
 == Phoenix Smart IP43 Chargers == == Phoenix Smart IP43 Chargers ==
 The product page can be found [[https://www.victronenergy.com/chargers/phoenix-smart-ip43-charger|here]].\\ The product page can be found [[https://www.victronenergy.com/chargers/phoenix-smart-ip43-charger|here]].\\
 Once Bluetooth is disabled, there are multiple ways to re-enable it again: Once Bluetooth is disabled, there are multiple ways to re-enable it again:
-  - Using the [[#re-enable_bluetooth_using_the_mode_button_on_the_product|MODE button]] +  - Using the [[#re-enable_bluetooth_using_the_mode_button_on_the_product|MODE button]]. 
-  - Using a [[#re-enable_bluetooth_using_vedirect|VE.Direct to USB cable]] to your PC or Android device+  - Using a [[#re-enable_bluetooth_using_vedirect|VE.Direct to USB cable]] to your phone.
  
 == Blue Smart IP22 Chargers == == Blue Smart IP22 Chargers ==
-The product page for can be found [[https://www.victronenergy.com/chargers/blue-smart-ip22-charger|here]].\\+The product page can be found [[https://www.victronenergy.com/chargers/blue-smart-ip22-charger|here]].\\
 Once Bluetooth is disabled, it can be re-enabled with the [[#re-enable_bluetooth_using_the_mode_button_on_the_product|MODE button]]. Once Bluetooth is disabled, it can be re-enabled with the [[#re-enable_bluetooth_using_the_mode_button_on_the_product|MODE button]].
  
 == Blue Smart IP65 Chargers == == Blue Smart IP65 Chargers ==
-The product page for can be found [[https://www.victronenergy.com/chargers/blue-smart-ip65-charger|here]].\\+The product page can be found [[https://www.victronenergy.com/chargers/blue-smart-ip65-charger|here]].\\
 Once Bluetooth is disabled, it can be re-enabled with the [[#re-enable_bluetooth_using_the_mode_button_on_the_product|MODE button]]. Once Bluetooth is disabled, it can be re-enabled with the [[#re-enable_bluetooth_using_the_mode_button_on_the_product|MODE button]].
  
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 For these chargers there are two options: For these chargers there are two options:
   * Disable Bluetooth **permanently**. This option is **irreversible** and VictronConnect will ask for a confirmation code displayed in the dialogue; if you are sure that you want to permanently disable Bluetooth, enter the code displayed and choose "Ok".   * Disable Bluetooth **permanently**. This option is **irreversible** and VictronConnect will ask for a confirmation code displayed in the dialogue; if you are sure that you want to permanently disable Bluetooth, enter the code displayed and choose "Ok".
-  * Enable Bluetooth for 30 seconds at power-up. This allows you connect to the product and to perform a firmware update or re-enable Bluetooth. If you do not connect within the first 30 seconds Bluetooth will be disabled. +  * Enable Bluetooth for 30 seconds at power-up. This allows you to connect to the product and to perform a firmware update or re-enable Bluetooth. If you do not connect within the first 30 seconds Bluetooth will be disabled. 
  
 == SmartSolar MPPTs == == SmartSolar MPPTs ==
 The product page can be found [[https://www.victronenergy.com/solar-charge-controllers|here]].\\ The product page can be found [[https://www.victronenergy.com/solar-charge-controllers|here]].\\
-Bluetooth can be re-enabled by connecting a VE.Direct to USB cable to your PC or Android device and follow [[#re-enable_bluetooth_using_vedirect|these]] instructions.+Bluetooth can be re-enabled by connecting a VE.Direct to USB cable to your phone and following [[#re-enable_bluetooth_using_vedirect|these]] instructions.
  
 **Smart Battery Protect**\\ **Smart Battery Protect**\\
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 **Smart BMV-712**\\ **Smart BMV-712**\\
 The product page can be found [[https://www.victronenergy.com/battery-monitors/bmv-712-smart|here]].\\ The product page can be found [[https://www.victronenergy.com/battery-monitors/bmv-712-smart|here]].\\
-The BMV-712's on-board Bluetooth module can be turned on or off through the settings menu (setting #71). Check the product manual for more details.+The BMV-712's onboard Bluetooth module can be turned on or off through the settings menu (setting #71). Check the product manual for more details.
  
 **Smart BMS**\\ **Smart BMS**\\
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 **Smart Shunt**\\ **Smart Shunt**\\
 The product page can be found [[https://www.victronenergy.com/battery-monitors/smart-battery-shunt|here]].\\ The product page can be found [[https://www.victronenergy.com/battery-monitors/smart-battery-shunt|here]].\\
-Bluetooth can be re-enabled by connecting a VE.Direct to USB cable to your PC or Android device and follow [[#re-enable_bluetooth_using_vedirect|these]] instructions.+Bluetooth can be re-enabled by connecting a VE.Direct to USB cable to your phone and following [[#re-enable_bluetooth_using_vedirect|these]] instructions.
 ==== 5.5 Importing and converting a GX Product Family database File ==== ==== 5.5 Importing and converting a GX Product Family database File ====
  
-VictronConnect for Mac OSX and Windows allows you to import and convert the database log file (that is created by the VenusOS on the GX Product Family of devices) to a Microsoft Excel XLSX file. This can be useful if the site is remote and without an internet connection to upload the file to the [[https://vrm.victronenergy.com|VRM Portal]].+VictronConnect for Mac OSX and Windows allows you to import and convert the database log file (that is created by the VenusOS on the GX Product Family) to a Microsoft Excel XLSX file. This can be useful if the site is remote and without an internet connection to upload the file to the [[https://vrm.victronenergy.com|VRM Portal]].
  
 {{:victronconnect:vc_log_coverter.jpg?direct&400|}} {{:victronconnect:vc_log_coverter.jpg?direct&400|}}
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 ** Save settings **  ** Save settings ** 
  
-Connect your device to the Victron product, go to the 'Settings' page and click on the floppy disc icon {{:victronconnect:vc4_floppy.png?nolink&32|}}.+Connect your phone to the Victron product, go to the 'Settings' page, and click on the floppy disc icon {{:victronconnect:vc4_floppy.png?nolink&32|}}.
  
 {{:victronconnect:vc4_saving_settings.png?direct&150|}} {{:victronconnect:vc4_saving_settings.png?direct&150|}}
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 ** Load settings **  ** Load settings ** 
  
-Connect your device to the Victron product, go to the 'Settings' page and click load icon {{:victronconnect:vc4_load.png?nolink&32|}}, and then select a file from the list.+Connect your phone to the Victron product, go to the 'Settings' page, and click on the load icon {{:victronconnect:vc4_load.png?nolink&32|}}, and then select a file from the list.
  
-When the file is loaded, the changes are not immediately be applied to make it possible to review them first. The differences between the product's //current// settings, and the //new// settings contained in the loaded file, will be marked-up in orange.+When the file is loaded, the changes are not immediately applied to make it possible to review them first. The differences between the product's //current// settings, and the //new// settings contained in the loaded file, will be marked-up in orange.
  
 {{:victronconnect:vc4_settings_loaded_changes_overview.png?direct&150|}} {{:victronconnect:vc4_settings_loaded_changes_overview.png?direct&150|}}
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 ** Share settings ** ** Share settings **
  
-The 'Share settings' feature allows you to share the current product settings with other products, using your device.+The 'Share settings' feature allows you to share the current product settings with other products, using your phone.
 Also, settings you have already saved using VictronConnect are stored in a settings file and can be shared with other products through the 'Settings file manager'. Also, settings you have already saved using VictronConnect are stored in a settings file and can be shared with other products through the 'Settings file manager'.
  
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 There are two methods to open a previously stored settings-file: There are two methods to open a previously stored settings-file:
  
-  - From the settings file manager, as in above screenshot, to see the settings without having to be connected to the product. A snapshot of all data, including voltage readings, history data, and so forth, will be loaded and visible to inspect.+  - From the settings file manager, as in the above screenshot, to see the settings without having to be connected to the product. A snapshot of all data, including voltage readings, history data, and so forth, will be loaded and visible to inspect.
   - From the product settings pages, only possible when connected to a product.   - From the product settings pages, only possible when connected to a product.
  
-Note that the first method only works when the settings file is created with the exact same VictronConnect version that as used to store the file. To open a file made longer ago, use the second method: connect the same product, and then load the settings.+Note that the first method only works when the settings file is created with the exact same VictronConnect version that was used to store the file. To open a file made with an older VictronConnect version, use the second method: connect the same product, and then load the settings.
  
  
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 The demo feature can be used to: The demo feature can be used to:
   * Learn about the settings which are available on your Victron product. By exploring the library's example-settings you will discover the full capability of your product.   * Learn about the settings which are available on your Victron product. By exploring the library's example-settings you will discover the full capability of your product.
-  * Create a specific product setup, save it ...and then send it to a customer so that they have those settings on their device, and can install them on their Victron product.+  * Create a specific product setup, save it ...and then send it to a customer so that they have those settings on their phone, and can install them on their Victron product.
   * Besides loading products from the standard library, it is also possible to load them from a saved file using the 'Settings file manager'.   * Besides loading products from the standard library, it is also possible to load them from a saved file using the 'Settings file manager'.
   * Review settings made to your installations, make changes, and then send them to whoever is on-site so that they can apply them.   * Review settings made to your installations, make changes, and then send them to whoever is on-site so that they can apply them.
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 {{:victronconnect:vc4_demo_library_solar_chargers.png?direct&150|}} {{:victronconnect:vc4_demo_library_solar_chargers.png?direct&150|}}
  
-To load a saved settings file as a demo, go to the 'Settings file manager', click on the file menu button, and select "Open".+To load a saved settings file as a demo, go to the 'Settings file manager', click on the file's menu button, and select "Open".
  
 {{:victronconnect:vc4_settings_file_manager_options.png?direct&150|}} {{:victronconnect:vc4_settings_file_manager_options.png?direct&150|}}
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 ==== 9.1 Introduction & automatic updates ==== ==== 9.1 Introduction & automatic updates ====
  
-__What about updating Firmware on VE.Bus devices such as MultiPlus and Quattro?__+__What about updating Firmware on VE.Bus products such as MultiPlus and Quattro?__
  
 Please follow this [[https://docs.victronenergy.com/victronconnect-vebus.html#firmware-updates|seperate Firmware guide for updating products such as MultiPlus and Quattro that use a VE.Bus connection]] via an MK3-USB adaptor, instead of VE.direct or Bluetooth. Please follow this [[https://docs.victronenergy.com/victronconnect-vebus.html#firmware-updates|seperate Firmware guide for updating products such as MultiPlus and Quattro that use a VE.Bus connection]] via an MK3-USB adaptor, instead of VE.direct or Bluetooth.
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 __How can I see what firmware version is available?__ __How can I see what firmware version is available?__
  
-Connect to the product: VictronConnect will prompt to update in case there is a new version available.+First, connect to the product, then go to the **Product info** page. Under the Firmware version if you will see a text informing you if you are using the latest available version or if there is an update available. If a new version is available you can start the update process by pressing the "Update" button.
  
-Or, when not close to the product, open the Demo library and select the product. The Product info page will show the latest available version that is shipped with VictronConnect.+Some firmware versions are mandatory, when you connect to the product VictronConnect will prompt to update immediately in case there is a mandatory version available. 
 + 
 +Or, when not close to the product, open the Demo library, and select the product. The Product info page will show the latest available version that is shipped with VictronConnect.
  
 __Do I need to be connected to the internet for updating firmware?__ __Do I need to be connected to the internet for updating firmware?__
  
-No. Updating firmware does **not** require an internet connection, the latest Firmware files are already loaded inside VictronConnect, on your phone/tablet/laptop. When updating the app, all firmware files are updated as well automatically.+No. Updating firmware does **not** require an internet connection, the latest Firmware files are already loaded inside VictronConnect, on your phone. When updating the app, all firmware files are updated as well automatically.
  
 __How does it work?__ __How does it work?__
  
-After connecting your product, VictronConnect will automatically check whether your product is running on the latest firmware version. If there is a newer version, you will be guided through the update procedure before doing anything else.+After connecting your product, VictronConnect will automatically check whether a mandatory update is available, and in that case, you will be guided through the update procedure before doing anything else. 
 + 
 +If an update is available but is not mandatory, you will be able to see your product's overview page, but you won't be able to change any settings and the **Settings** page will prompt you to update the product. You can start the update to the latest version via the dialog on the **Settings** page, or going to the **Product Info** page and pressing the "Update" button.
  
-A firmware update - when available - will need to be completed in order to continue using VictronConnect.+A firmware update - when available - will need to be completed in order to change settings on your Victron product using VictronConnect.
  
 __Will I need to reconfigure my MPPT or BMV after the update?__ __Will I need to reconfigure my MPPT or BMV after the update?__
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 ==== 9.2 Updating to a self-supplied firmware file ==== ==== 9.2 Updating to a self-supplied firmware file ====
  
-The previous chapter explained how VictronConnect will automatically update to the latest recommended firmware version. Besides that, it is also possible to update a product with a file that you supply your-self.+The previous chapter explained how VictronConnect will automatically update to the latest firmware version. Besides that, it is also possible to update a product with a file that you supply yourself.
  
 This is not needed very often. Some reasons to do so could be: This is not needed very often. Some reasons to do so could be:
  
-  * Update to a very recent version, thats already available on [[https://professional.victronenergy.com|Victron Professional]] but not yet shipped with VictronConnect. Note that instead of going throught this effort, you can also wait a bit longer, for a new version of VictronConnect to be released. +  * Update to a very recent version, that's already available on [[https://professional.victronenergy.com|Victron Professional]] but not yet shipped with VictronConnect. Note that instead of going through this effort, you can also wait a bit longer, for a new version of VictronConnect to be released. 
-  * Update a product to a special version, such as the required to disable Bluetooth in the Lithium batteries. See the files in [[https://professional.victronenergy.com|Victron Professional]] for more information about that.+  * Update a product to a special or unreleased version.
  
  
 === Instructions for Windows and MacOS computers === === Instructions for Windows and MacOS computers ===
  
-With your device and Victron product connected to VictronConnect, go to the "Product info" page, click on "Update" and open the correct firmware file.+With your phone and Victron product connected to VictronConnect, go to the "Product info" page, click on "Update" and open the correct firmware file.
  
-There is no need to worry about using a wrong file - the software will always first check if the file matches the product. And if wrong, it will show a "wrong firmware file error".+There is no need to worry about using a wrong file - VictronConnect will always first check if the file matches the product. And if wrong, it will show a "wrong firmware file error".
  
 {{:victronconnect:vc4_mac_firmware_productinfo.png?direct&600|}} {{:victronconnect:vc4_mac_firmware_productinfo.png?direct&600|}}
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 === Instructions for Android and iOS phones and tablets === === Instructions for Android and iOS phones and tablets ===
  
-The process is slightly different from the Windows/MacOS routine, as there is no file browser on a mobile device.+The process is slightly different from the Windows/macOS routine, as there is no file browser on a mobile device.
  
-Firstly, you need to add the desired firmware file to the VictronConnect firmware library. Firmware files can be added to the library from: an email attachment; web browser; Dropbox; file browser ...and any kind of app that can handle files. For both iOS and Android the procedure to add the file is the same: go to the app that contains the firmware file, tap on it, and open it with VictronConnect. VictronConnect will be opened and show: "File added to the firmware library".+Firstly, you need to add the desired firmware file to the VictronConnect firmware library. Firmware files can be added to the library from an email attachment, web browser, Dropbox, file browser, and any kind of app that can handle files. For both iOS and Android the procedure to add the file is the same: go to the app that contains the firmware file, tap on it, and open it with VictronConnect. VictronConnect will be opened and show: "File added to the firmware library".
  
-If the message doesn't appear, repeat the previous step or try opening from a different App (Dropbox instead of internet, or Email).+If the message doesn't appear, repeat the previous step or try opening from a different App (for example, Dropbox instead of the internet, or Email).
  
-In case you are not sure which file to use, its no problem to add multiple files to the library. In the next step, VictronConnect will automatically only show the files that match with the connected product.+In case you are not sure which file to use, it is not a problem to add multiple files to the library. In the next step, VictronConnect will automatically only show the files that match with the connected product.
  
-  * **Note for iOS**: The current version of Google Chrome for iOS fails to download ".dup" files from the Victron Professional website - so we recommended using Apple Safari, the default browser on iOS, instead.+  * **Note for iOS**: The current version of Google Chrome for iOS fails to download ".dup" files from the Victron Professional website - so we recommend using Apple Safari, the default browser on iOS, instead.
   * **Note for Android**: VictronConnect needs to be running before opening files.   * **Note for Android**: VictronConnect needs to be running before opening files.
-Open VictronConnect and, without closing it, switch to the app containing the file, select it and choose to open it with VictronConnect.+Open VictronConnect and, without closing it, switch to the app containing the file, select it, and choose to open it with VictronConnect.
  
 Here are screenshot showing the detailed steps: Here are screenshot showing the detailed steps:
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 In spite of our painstaking efforts, sometimes errors occur. But don't worry, it is always possible to recover your product.  In spite of our painstaking efforts, sometimes errors occur. But don't worry, it is always possible to recover your product. 
  
-In most cases, errors are caused by communication problems. Always make sure to check all cable connections and, if you are using Bluetooth, stay as close to the product as possible and check that the Bluetooth function is enabled on your phone/tablet/laptop. +In most cases, errors are caused by communication problems. Always make sure to check all cable connections and, if you are using Bluetooth, stay as close to the product as possible and check that the Bluetooth function is enabled on your phone. 
-Sometimes you may need to [[#bluetooth_smart_-_removing_from_the_list_of_paired_devices|remove the Bluetooth pairing information from your device]] in order to be able to reconnect with your product.+Sometimes you may need to [[#bluetooth_smart_-_removing_from_the_list_of_paired_devices|remove the Bluetooth pairing information from your phone]] in order to be able to reconnect with your product.
  
 In the following list, you can check possible errors and descriptions. In the following list, you can check possible errors and descriptions.
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 ==== 10.1 Introduction ==== ==== 10.1 Introduction ====
  
-VictronConnect-Remote functionality enables Victron devices with a VE.Direct interface to be accessed remotely through a [[https://www.victronenergy.com/live/venus-os:start|GX device]], via the [[https://vrm.victronenergy.com|VRM online portal]].+VictronConnect-Remote functionality enables Victron products with a VE.Direct interface to be accessed remotely through a [[https://www.victronenergy.com/live/venus-os:start|GX product]], via the [[https://vrm.victronenergy.com|VRM online portal]].
  
-This powerful new feature allows full device configuration and monitoring from practically anywhere in the world using the VictronConnect app.+This powerful new feature allows full product configuration and monitoring from practically anywhere in the world using the VictronConnect app.
  
-The user interface experience is just like the devices were connected locally using Bluetooth or a wired VE.Direct to USB interface.+The user interface experience is just like the products were connected locally using Bluetooth or a wired VE.Direct to USB interface.
  
 ==== 10.2 Compatibility ==== ==== 10.2 Compatibility ====
  
-The VictronConnect-Remote feature is ONLY compatible with devices connected to a GX Device with a VE.Direct interface.+The VictronConnect-Remote feature is ONLY compatible with products connected to a GX product with a VE.Direct interface.
  
 This includes; This includes;
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   * Specific mains chargers with a VE.Direct interface (Phoenix Smart IP43)   * Specific mains chargers with a VE.Direct interface (Phoenix Smart IP43)
  
-Devices connected with a VE.Bus interface, such as Multiplus/Quattro inverter-chargers and larger Phoenix Inverters are NOT compatible. However another feature [[https://www.victronenergy.com/live/vrm_portal:remote-veconfigure|Remote VEConfigure]] already exists to configure these devices remotely.+Products connected with a VE.Bus interface, such as Multiplus/Quattro inverter-chargers and larger Phoenix Inverters are NOT compatible. However, another feature [[https://www.victronenergy.com/live/vrm_portal:remote-veconfigure|Remote VEConfigure]] already exists to configure these products remotely.
  
-Devices connected using a VE.Can interface, such as Lynx Shunt, Skylla chargers and MPPT solar chargers using a VE.Can interface are also NOT compatible and cannot be configured remotely.+Products connected using a VE.Can interface, such as Lynx Shunt, Skylla chargers, and MPPT solar chargers using a VE.Can interface are also NOT compatible and cannot be configured remotely.
  
 ==== 10.3 Setup ==== ==== 10.3 Setup ====
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   * VictronConnect SW: v5.20   * VictronConnect SW: v5.20
-  * GX Device - Venus OS FW: v2.40 (However v2.53 recommended for full functionality)+  * GX Product- Venus OS FW: v2.40 (However v2.53 recommended for full functionality)
  
 === 10.3.2 VictronConnect === === 10.3.2 VictronConnect ===
  
-  - Confirm that the phone, tablet or PC has VictronConnect installed and that the software version meets or exceeds the minimum requirements - upgrade if necessary+  - Confirm that the phone has VictronConnect installed and that the software version meets or exceeds the minimum requirements - upgrade if necessary
   - Authorize VictronConnect to access your VRM account;   - Authorize VictronConnect to access your VRM account;
   * Open the VictronConnect app   * Open the VictronConnect app
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 {{:victronconnect:vcr_2.png?direct&200|VictronConnect-Remote - Login to VRM}} {{:victronconnect:vcr_2.png?direct&200|VictronConnect-Remote - Login to VRM}}
  
-  * If using a tablet or PC your browser may also request permission to proceed, if prompted select ‘Open’+  * If using a tablet or PC your browser may also request permission to open VictronConnect, if prompted select ‘Open’
  
 {{:victronconnect:vcr_3.png?direct&400|VictronConnect-Remote - Permission}} {{:victronconnect:vcr_3.png?direct&400|VictronConnect-Remote - Permission}}
  
-=== 10.3.3 GX Device ===+=== 10.3.3 GX Product ===
  
-1- Confirm that the GX Device is running Venus OS firmware version that meets or exceeds the minimum requirements - upgrade if necessary+1- Confirm that the GX Product is running Venus OS firmware version that meets or exceeds the minimum requirements - upgrade if necessary
 2- Enable ‘VRM two-way communication’ under Device List > Settings > VRM Online Portal 2- Enable ‘VRM two-way communication’ under Device List > Settings > VRM Online Portal
  
-{{:victronconnect:vcr_4.png?direct&400|VictronConnect-Remote - GX Device Settings}}+{{:victronconnect:vcr_4.png?direct&400|VictronConnect-Remote - GX Product Settings}}
  
 ==== 10.4 Local Tab ==== ==== 10.4 Local Tab ====
  
-The local tab displays all devices that are within local Bluetooth and wireless LAN range or physically connected to the phone, tablet or PC with VictronConnect (such as with a VE.Direct to USB or MK3 to USB interface cable)+The local tab displays all products that are within local Bluetooth and wireless LAN range or physically connected to the phone with VictronConnect (such as with a VE.Direct to USB or MK3 to USB interface cable)
  
 {{:victronconnect:vcr_5.png?direct&200|VictronConnect-Remote - Local Tab}} {{:victronconnect:vcr_5.png?direct&200|VictronConnect-Remote - Local Tab}}
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 The VRM tab displays all VRM installations associated with the VRM user profile. The VRM tab displays all VRM installations associated with the VRM user profile.
  
-Any installation can be selected to access the VRM online portal or connected devices.+Any installation can be selected to access the VRM online portal or connected products.
  
 {{:victronconnect:vcr_6.png?direct&200|VictronConnect-Remote - VRM Tab}} {{:victronconnect:vcr_6.png?direct&200|VictronConnect-Remote - VRM Tab}}
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 === 10.5.1 Overview Tab === === 10.5.1 Overview Tab ===
  
-The ‘OVERVIEW’ tab has an image of the GX device, the name of the VRM installation and a direct link to the associated [[https://vrm.victronenergy.com|VRM Online Portal]].+The ‘OVERVIEW’ tab has an image of the GX product, the name of the VRM installation, and a direct link to the associated [[https://vrm.victronenergy.com|VRM Online Portal]].
  
 {{:victronconnect:vcr_7.png?direct&200|VictronConnect-Remote - Installation Connecting}} {{:victronconnect:vcr_7.png?direct&200|VictronConnect-Remote - Installation Connecting}}
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 === 10.5.2 Devices Tab === === 10.5.2 Devices Tab ===
  
-The ‘DEVICES’ tab has a list of all compatible devices that are physically connected to the GX device.+The ‘DEVICES’ tab has a list of all compatible products that are physically connected to the GX product.
  
 {{:victronconnect:vcr_9.png?direct&200|VictronConnect-Remote - Devices Tab}} {{:victronconnect:vcr_9.png?direct&200|VictronConnect-Remote - Devices Tab}}
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 {{:victronconnect:vcr_10.png?direct&600|VictronConnect-Remote - Tablet View}} {{:victronconnect:vcr_10.png?direct&600|VictronConnect-Remote - Tablet View}}
  
-==== 10.6 Remote device access ====+==== 10.6 Remote product access ====
  
-When a device is selected it will take a few seconds for a connection to be made, once the connection is established live device information/data will begin to appear.+When a product is selected it will take a few seconds for a connection to be made, once the connection is established live product information/data will begin to appear.
  
 {{:victronconnect:vcr_11a.png?direct&200|VictronConnect-Remote - BMV Device Selection}} {{:victronconnect:vcr_11a.png?direct&200|VictronConnect-Remote - BMV Device Selection}}
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 ==== 10.8 Troubleshooting and FAQ ==== ==== 10.8 Troubleshooting and FAQ ====
  
-== Device not found ==+== Product not found ==
  
-  * VictronConnect-Remote is only compatible with devices that use a VE.Direct interface to the GX device – see the ‘compatibility’ section. +  * VictronConnect-Remote is only compatible with products that use a VE.Direct interface to the GX product – see the ‘compatibility’ section. 
-  * Ensure that that the missing device is physically connected to the GX device, with the VE.Direct cable properly installed at both ends. +  * Ensure that that the missing product is physically connected to the GX product, with the VE.Direct cable properly installed at both ends. 
-  * Ensure that the device is running a recent firmware version.+  * Ensure that the product is running a recent firmware version.
  
-== Installation/GX device not found or offline ==+== Installation/GX product not found or offline ==
  
   * Confirm that the installation is currently online and communicating with the VRM online portal.   * Confirm that the installation is currently online and communicating with the VRM online portal.
   * Ensure that the installation is linked to the VRM account used during initial VictronConnect-Remote sign in to VRM.   * Ensure that the installation is linked to the VRM account used during initial VictronConnect-Remote sign in to VRM.
   * Ensure that ‘VRM two-way communication’ is enabled – see the ‘settings’ section.   * Ensure that ‘VRM two-way communication’ is enabled – see the ‘settings’ section.
-  * Ensure that the GX device is running the minimum compatible Venus OS firmware version – see the ‘settings’ section.+  * Ensure that the GX product is running the minimum compatible Venus OS firmware version – see the ‘settings’ section.
  
 == VictronConnect has no VRM tab == == VictronConnect has no VRM tab ==
  
-  * Ensure that the phone, tablet or PC is running the minimum compatible VictronConnect software version – see the ‘settings’ section.+  * Ensure that the phone is running the minimum compatible VictronConnect software version – see the ‘settings’ section.
  
 == VRM account == == VRM account ==
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   * For further information in relation to VRM (Victron Remote Management) see [[https://www.victronenergy.com/live/vrm_portal:getting_started|Getting started with VRM]] and the [[https://vrm.victronenergy.com|VRM online portal]] site.   * For further information in relation to VRM (Victron Remote Management) see [[https://www.victronenergy.com/live/vrm_portal:getting_started|Getting started with VRM]] and the [[https://vrm.victronenergy.com|VRM online portal]] site.
  
-== Systems with no GX device ==+== Systems with no GX product ==
  
-  * VictronConnect-Remote functionality is not possible unless the system includes a GX device. A GX device can be easily added to any system and there are a [[https://www.victronenergy.com/live/venus-os:start|range of products available]].+  * VictronConnect-Remote functionality is not possible unless the system includes a GX product. A GX product can be easily added to any system and there are a [[https://www.victronenergy.com/live/venus-os:start|range of products available]].
  
 == Installations with no internet connection == == Installations with no internet connection ==
  
-  * VictronConnect-Remote functionality is not possible unless GX device at the installation site has an active internet connection. +  * VictronConnect-Remote functionality is not possible unless the GX product at the installation site has an active internet connection. 
-  * For remote sites without an existing internet connection or with mobile installations, a [[https://www.victronenergy.com/accessories/gx-gsm|Victron GS GSM modem]] can be easily be added to the system in order to provide an internet connection.+  * For remote sites without an existing internet connection or with mobile installations, a [[https://www.victronenergy.com/accessories/gx-gsm|Victron GX GSM modem]] can be easily be added to the system in order to provide an internet connection.
  
 == Large systems == == Large systems ==
  
-  * The use of the VictronConnect-Remote feature will slightly increase the GX device CPU load. +  * The use of the VictronConnect-Remote feature will slightly increase the GX product CPU load. 
-  * In some large/complex systems (with many devices connected to the GX device) the CPU may already be operating at its limit and any additional CPU load could exceed its capability - this will typically be recognisable by slow user interface response and/or unexpected system reboots. +  * In some large/complex systems (with many products connected to the GX product) the CPU may already be operating at its limit and any additional CPU load could exceed its capability - this will typically be recognisable by slow user interface response and/or unexpected system reboots. 
-  * It is important to select a GX device that has sufficient performance capability in relation to the system design, for example a Cerbo GX has significantly more processing power than a Color Control GX and is much better suited to large/complex systems – see the performance section in the [[https://www.victronenergy.com/live/venus-os:start|GX product range comparison table]].+  * It is important to select a GX product that has sufficient performance capability in relation to the system design, for example, a Cerbo GX has significantly more processing power than a Color Control GX and is much better suited to large/complex systems – see the performance section in the [[https://www.victronenergy.com/live/venus-os:start|GX product range comparison table]].
  
 == VictronConnect Remote troubleshooting == == VictronConnect Remote troubleshooting ==
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 There are also other error codes that could be reported. They are a result of internal errors in VictronConnect and/or VRM. In case these errors persist after a retry, please create a "Service Report" and submit it for examination. There are also other error codes that could be reported. They are a result of internal errors in VictronConnect and/or VRM. In case these errors persist after a retry, please create a "Service Report" and submit it for examination.
  
-VictronConnect Remote is establishing communication with a range of services on 'victronenergy.com' domain. Please make sure that traffic with this domain is allowed in your firewall and internet security application.+VictronConnect Remote is establishing communication with a range of services on the 'victronenergy.com' domain. Please make sure that traffic with this domain is allowed in your firewall and internet security application.
  
 ===== 11. Troubleshooting ===== ===== 11. Troubleshooting =====
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 ==== 11.1 Common Bluetooth problems and how to solve them === ==== 11.1 Common Bluetooth problems and how to solve them ===
  
-The #1 first step before attempting any of the specific troubleshooting advice below is to power down and then restart all related devices. This includes closing the software, restarting the phone, tablet, computer and Victron equipment. This will solve most issues.+The #1 first step before attempting any of the specific troubleshooting advice below is to power down and then restart all related devices. This includes closing the software, restarting the phone, and Victron product. This will solve most issues.
  
-For example with Victron MPPTs you must isolate the MPPT from both battery and solar voltage so that no lights appear, before reconnecting it again. +For example, with Victron MPPTs you must isolate the MPPT from both battery and solar voltage so that no lights appear, before reconnecting it again. 
  
-== I cannot find my device listed ==+== I cannot find my product listed ==
   * Make sure that you have a "Smart" Victron product. It needs to have a Bluetooth symbol.   * Make sure that you have a "Smart" Victron product. It needs to have a Bluetooth symbol.
-  * Make sure your device is in range. +  * Make sure your product is in range. 
-  * If a firmware update failed, the device //Custom Name// might have reverted to its original name and serial number, check if that is the case. Once the update is completed, the //Custom Name// will be back. See more tips about troubleshooting firmware updates on [[start#problems_during_firmware_updating | section 9.3]]. +  * If a firmware update failed, the product //Custom Name// might have reverted to its original name and serial number, check if that is the case. Once the update is completed, the //Custom Name// will be back. See more tips about troubleshooting firmware updates on [[start#problems_during_firmware_updating | section 9.3]]. 
-  * Only one device can be connected to a product at the same time. Make sure that no other device: phone/tablet/laptop is already connected. +  * Only one phone can be connected to a product at the same time. Make sure that no other phone is already connected. 
-  * Make sure you are attempting to connect from //within// VictronConnect - not from the system menu of your phone/tablet/laptop. If you have connected from the system menu: close VictronConnect, [[start#bluetooth_smart_-_removing_from_the_list_of_paired_devices |remove the pairing information from your device]], and then open and connect to your product from //within// VictronConnect.+  * Make sure you are attempting to connect from //within// VictronConnect - not from the system menu of your phone. If you have connected from the system menu: close VictronConnect, [[start#bluetooth_smart_-_removing_from_the_list_of_paired_devices |remove the pairing information from your phone]], and then open and connect to your product from //within// VictronConnect.
  
-== I can see but not connect to my device ==  +== I can see but not connect to my product ==  
-  - Make sure you are trying to connect to the right device. See [[start#renaming_your_devices | section 4.3]] to learn how you can give your device a //Custom Name//. +  - Make sure you are trying to connect to the right product. See [[start#renaming_your_devices | section 4.3]] to learn how you can give your product a //Custom Name//. 
-  - Make sure your device is in range. It can be that you are close enough to see the device but not close enough to connect to it. +  - Make sure your product is in range. It can be that you are close enough to see the product but not close enough to connect to it. 
-  - Make sure that Bluetooth is still enabled in your phone/tablet/laptop. If Bluetooth was disabled after scanning, you may be able to see your device listed but you won't be able to connect to it. +  - Make sure that Bluetooth is still enabled on your phone. If Bluetooth was disabled after scanning, you may be able to see your product listed but you won't be able to connect to it. 
-  - The Bluetooth bonding information may be outdated. This happens when the PIN code has been changed in the device, or if your Victron device has been connected to too many phones/tablets/Laptops. The device will only remember the last 10 phones/tablets/laptops connected to it. To solve this, remove the pairing completely from your phone/tablet/laptop system menu. Then open VictronConnect and re-pair the product and your device. Watch these instructional videos to learn how to remove the pairing on {{victronconnect:video_unpair_android_cropped.mp4?linkOnly | Android}} or {{victronconnect:video_unpair_ios.mp4?linkOnly | iOS}} devices. +  - Bluetooth bonding information may be outdated. This happens when the PIN code has been changed in the product, or if your Victron product has been connected to too many phones. The product will only remember the last 10 phones connected to it. To solve this, remove the pairing completely from your phone system menu. Then open VictronConnect and re-pair the product and your phone. Watch these instructional videos to learn how to remove the pairing on {{victronconnect:video_unpair_android_cropped.mp4?linkOnly | Android}} or {{victronconnect:video_unpair_ios.mp4?linkOnly | iOS}}. 
-  - If you are using an Android phone/tablet, check [[start#bluetooth_connection_issues_on_android_devices| section 11.2]] below for issues particular to Android as well.+  - If you are using an Android phone, check [[start#bluetooth_connection_issues_on_android_devices| section 11.2]] below for issues particular to Android as well.
  
 === Connection fails around 20% === === Connection fails around 20% ===
  
   - Make sure you are up to date with the latest version of VictronConnect.   - Make sure you are up to date with the latest version of VictronConnect.
-  - [[https://www.victronenergy.com/live/victronconnect:start#bluetooth_smart_-_removing_from_the_list_of_paired_devices|Remove the device from the paired devices list]] in the phones Bluetooth settings. +  - [[https://www.victronenergy.com/live/victronconnect:start#bluetooth_smart_-_removing_from_the_list_of_paired_devices|Remove the product from the paired devices list]] in the phone's Bluetooth settings. 
   - Then [[https://www.victronenergy.com/live/victronconnect:start#bluetooth_smart_-_resetting_the_pin_code|Reset the PIN code]].    - Then [[https://www.victronenergy.com/live/victronconnect:start#bluetooth_smart_-_resetting_the_pin_code|Reset the PIN code]]. 
   - Force close the VictronConnect app. Instructions: [[https://support.apple.com/en-us/HT201330|how to for iPhone and iPad]], [[https://support.mobileroadie.com/hc/en-us/articles/200091926-How-To-Force-Quit-Android-Apps|how to for Android]]. If you are unsure how to do this, then uninstalling and re-installing the app works as well)   - Force close the VictronConnect app. Instructions: [[https://support.apple.com/en-us/HT201330|how to for iPhone and iPad]], [[https://support.mobileroadie.com/hc/en-us/articles/200091926-How-To-Force-Quit-Android-Apps|how to for Android]]. If you are unsure how to do this, then uninstalling and re-installing the app works as well)
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   - Then [[https://www.victronenergy.com/live/victronconnect:start#bluetooth_smart_-_changing_the_pin_code| change the PIN code.]]   - Then [[https://www.victronenergy.com/live/victronconnect:start#bluetooth_smart_-_changing_the_pin_code| change the PIN code.]]
  
-==== 11.2 Bluetooth connection issues on Android devices ====+==== 11.2 Bluetooth connection issues on Android ====
  
-=== Step 1: Check that your device is supported ===+=== Step 1: Check that your phoneis supported ===
  
-See section [[#android_devices|3.3 Compatibility for Android devices]]+See section [[#android_devices|3.3 Compatibility for Android]]
  
 === Step 2: Check the Android version === === Step 2: Check the Android version ===
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 === Step 3: Check that VictronConnect has access to the Location services === === Step 3: Check that VictronConnect has access to the Location services ===
  
-On Android 5 and later VictronConnect needs access to the device location services to be able to scan nearby Bluetooth devices. Unless you checked "Don't show again" VictronConnect will warn on each discovery attempt when permissions are not granted or location services are disabled.+On Android 5 and later VictronConnect needs access to the phone's location services to be able to scan nearby Bluetooth products. Unless you checked "Don't show again" VictronConnect will warn on each discovery attempt when permissions are not granted or location services are disabled.
  
 Permission to access location services is requested each time the app starts ...but if you checked the "Don't show again" option while denying, the request won't appear again.. You can grant permission by going to the Android settings -> Applications -> VictronConnect -> Permissions, and then enable the "Location" permission. Another way is to uninstall and then reinstall VictronConnect. Permission to access location services is requested each time the app starts ...but if you checked the "Don't show again" option while denying, the request won't appear again.. You can grant permission by going to the Android settings -> Applications -> VictronConnect -> Permissions, and then enable the "Location" permission. Another way is to uninstall and then reinstall VictronConnect.
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 === Step 4. Enable Location (or GPS) functionality in the system settings === === Step 4. Enable Location (or GPS) functionality in the system settings ===
  
-For Bluetooth scanning to work, the Location (or GPS) functionality on the device needs to be enabled.+For Bluetooth scanning to work, the Location (or GPS) functionality on the phone needs to be enabled.
  
-=== Step 5. Search & connect from within VictronConnect ...NOT from the system Bluetooth menu ===+=== Step 5. Search & connect from within VictronConnect, and NOT from the system Bluetooth menu ===
  
 === Step 6. Pin-code pop-up never shows === === Step 6. Pin-code pop-up never shows ===
  
-On some Android phones, the pin-code pop-up dialog doesn't show. It is hidden into the notifications bar. +On some Android phones, the PIN code pop-up dialog doesn't show. It is hidden into the notifications bar. 
  
 Try to connect and when the connection is stuck at 80%, open the notifications bar and check if the PIN code/Pair request is there, if it the case open it and enter the PIN code. Try to connect and when the connection is stuck at 80%, open the notifications bar and check if the PIN code/Pair request is there, if it the case open it and enter the PIN code.
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 === Step 7. Try another phone at first === === Step 7. Try another phone at first ===
  
-If you are still experiencing difficulties, having tried the steps above, try connecting using another phone ...preferably an Apple phone or tablet as they work without any issues.+If you are still experiencing difficulties, having tried the steps above, try connecting using another phone; preferably an Apple phone or tablet as they work without any issues.
  
-When successfully connected using another device, VictronConnect will automatically update the firmware in the Victron Bluetooth device. After the firmware has been updated you may find that you can use the Android device with which you were experiencing difficulties.+When successfully connected using another phone, VictronConnect will automatically update the firmware in the Victron Bluetooth product. After the firmware has been updated you may find that you can use the Android phone with which you were experiencing difficulties.
  
 ==== 11.3 Problems during firmware updating ==== ==== 11.3 Problems during firmware updating ====
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 First of all, it's good to know that you can always restart the firmware update procedure. The update process will be restarted each time you connect to the product. First of all, it's good to know that you can always restart the firmware update procedure. The update process will be restarted each time you connect to the product.
  
-Keep your mobile device as close to the product as possible. If the update fails due to Bluetooth connectivity problems, and if your device is already paired to a product, try and remove the pairing completely from your phone/tablet/laptop system menu. Then open VictronConnect and re-pair the product and your device. +Keep your phone as close to the product as possible. If the update fails due to Bluetooth connectivity problems, and if your phone is already paired to a product, try and remove the pairing completely from your phone's system menu. Then open VictronConnect and re-pair the product and your phone. 
-Watch these instructional videos to learn how to remove the pairing on {{ :victronconnect:video_unpair_android_cropped.mp4?linkOnly | Android}} or {{ :victronconnect:video_unpair_ios.mp4?linkOnly | iOs }} devices+Watch these instructional videos to learn how to remove the pairing on {{ :victronconnect:video_unpair_android_cropped.mp4?linkOnly | Android}} or {{ :victronconnect:video_unpair_ios.mp4?linkOnly | iOs }}.
  
-If the firmware update stops at a random percentage during each retry, just keep trying - it will succeed eventually. If the update fails even after many attempts, try using another phone or tablet ...if possible an Apple iOS device - they usually work without any issues. After the update, you may find you can use the phone with which you were having difficulty.+If the firmware update stops at a random percentage during each retry, just keep trying - it will succeed eventually. If the update fails even after many attempts, try using another phone or tablet, if possible an Apple iOS phone - they usually work without any issues. After the update, you may find that you can use the phone with which you were having difficulty.
  
 === Update stops at 4% or earlier === === Update stops at 4% or earlier ===
-When the firmware update fails at 4% or less, VictronConnect cannot make the device switch to the update mode. +When the firmware update fails at 4% or less, VictronConnect cannot make the product switch to the update mode. 
  
 __ Solution for Blue Smart IP65 Chargers __ __ Solution for Blue Smart IP65 Chargers __
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 VictronConnect should now show the connected products. VictronConnect should now show the connected products.
  
-==== 11.5 VictronConnect on Windows doesn't find VE.Direct USB connected devices ====+==== 11.5 VictronConnect on Windows doesn't find VE.Direct USB connected products ====
  
 VE.Direct USB cable requires a driver to be installed.  VE.Direct USB cable requires a driver to be installed. 
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   - Select Settings   - Select Settings
   - Click or tap CREATE SERVICE REPORT   - Click or tap CREATE SERVICE REPORT
-  - Save, email or copy the file to Victron, via email or the Victron Community.+  - Save, email, or copy the file to Victron, via email or the Victron Community.
  
  
 {{:victronconnect:victronconnect_service_report.jpg?direct&400|}} {{:victronconnect:victronconnect_service_report.jpg?direct&400|}}
  
-If you require more detailed power system diagnostic information, for example detailed monitoring of battery voltage and state of charge readings over time, this may require connecting a [[https://www.victronenergy.com/live/venus-os:start|GX device]].+If you require more detailed power system diagnostic information, for example, detailed monitoring of battery voltage and state of charge readings over time, this may require connecting a [[https://www.victronenergy.com/live/venus-os:start|GX product]].
 ==== 11.8 VE.Bus firmware update fails at 5% on macOS ==== ==== 11.8 VE.Bus firmware update fails at 5% on macOS ====
  
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 ==== MultiPlus, EasySolar, Quattro, Phoenix Inverter with VE.Bus, and similar products ==== ==== MultiPlus, EasySolar, Quattro, Phoenix Inverter with VE.Bus, and similar products ====
  
-This section applies to MultiPlus, MultiPlus-II, MultiCompact, Multi (the models introduced in 2018), Quattro, EasySolar, EasySolar-II, MultiGrid and ECOMultis.+This section applies to MultiPlus, MultiPlus-II, MultiCompact, Multi (the models introduced in 2018), Quattro, EasySolar, EasySolar-II, MultiGrid, and ECOMultis.
  
-In order to keep this section short, all these devices are referred to as VE.Bus products.+In order to keep this section short, all these products are referred to as VE.Bus products.
  
-The minimal required version of the VE.Bus devices is 19xx111 for European units and 20xx111 for 120V, which were released in 2007. Older models, 18xxxxx are not supported.+The minimal required version of the VE.Bus products are 19xx111 for European units and 20xx111 for 120V, which were released in 2007. Older models, 18xxxxx are not supported.
  
 The currently sold generation, VE.Bus firmware 26xxxxx and 27xxxxx is supported.  The currently sold generation, VE.Bus firmware 26xxxxx and 27xxxxx is supported. 
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 Note that switching between on/off/charger-only as well as setting the input current limit is not possible when there is a DMC or VE.Bus BMS installed. Note that switching between on/off/charger-only as well as setting the input current limit is not possible when there is a DMC or VE.Bus BMS installed.
  
-For systems with a [[venus-os:start|GX device]] installed, and running firmware version 415 or newer, switching between on/off/charger-only and setting the input current limit IS possible.+For systems with a [[venus-os:start|GX product]] installed, and running firmware version 415 or newer, switching between on/off/charger-only and setting the input current limit IS possible.
victronconnect/start.txt · Last modified: 2021-01-11 13:04 by boekel
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