victronconnect:start
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Both sides previous revisionPrevious revisionNext revision | Previous revisionNext revisionBoth sides next revision | ||
victronconnect:start [2020-06-30 12:45] – [9.2 Updating to a self-supplied firmware file] mvader | victronconnect:start [2020-07-01 16:29] – [MultiPlus, EasySolar, Quattro, Phoenix Inverter with VE.Bus, and similar products] evandromr | ||
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===== 2. Download and installation ===== | ===== 2. Download and installation ===== | ||
- | VictronConnect is available to users of Windows PCs, macOS X, iOS and Android phones, as well as tablets. | + | VictronConnect is available to users of Windows PCs, macOS X, iOS and Android phones, as well as tablets. |
Also, [[https:// | Also, [[https:// | ||
- | See [[# | + | See [[# |
===== 3. Connecting ===== | ===== 3. Connecting ===== | ||
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==== 3.1 Bluetooth Smart - Pairing and Connecting ==== | ==== 3.1 Bluetooth Smart - Pairing and Connecting ==== | ||
- | To connect to your Victron product, over Bluetooth, always connect from within VictronConnect. Do not connect from the device's system menu because VictronConnect will not find your Victron product. | + | To connect to your Victron product, over Bluetooth, always connect from within VictronConnect. Do not connect from the phone's system menu because VictronConnect will not find your Victron product. |
Here is how to connect: | Here is how to connect: | ||
- | - Enable the Bluetooth on your phone, tablet or laptop (device). | + | - Enable the Bluetooth on your phone. |
- Open VictronConnect, | - Open VictronConnect, | ||
- On a phone or tablet, pull down the screen, or tap the refresh button to initiate a scan. | - On a phone or tablet, pull down the screen, or tap the refresh button to initiate a scan. | ||
- On a computer or laptop: click the "Scan or Refresh" | - On a computer or laptop: click the "Scan or Refresh" | ||
- | - The first time you attempt to connect the phone will ask to pair with the device. Enter the pin code. The default | + | - The first time you attempt to connect the phone will ask to pair with the Victron product. Enter the PIN code. The default |
- | - Connection | + | - The connection |
- | If connection was not successful please refer to section [[# | + | If the connection was not successful please refer to section [[# |
==== 3.2 Bluetooth Smart - Changing the PIN code ==== | ==== 3.2 Bluetooth Smart - Changing the PIN code ==== | ||
- | To prevent unauthorised connections to your device | + | To prevent unauthorised connections to your Victron product |
- | To change the PIN code, first complete your connection. Then go to the **Product info** page. To access that page, click the button on the upper right. For some products it will be the settings icon: {{: | + | To change the PIN code, first, complete your connection. Then go to the **Product info** page. To access that page, click the button on the upper right. For some products, it will be the settings icon: {{: |
For other products you'll find the {{: | For other products you'll find the {{: | ||
- | On this page, select the change | + | On this page, select the change |
- | Note that after changing the pin code, all other phones, tablets, and laptops | + | Note that after changing the PIN code, all other phones connected to the Victron product need to have their pairing information refreshed; and first, the old pairing information needs to be removed. See [[#3.4 Bluetooth Smart - Removing from the list of paired devices | section 3.4]] to learn how to remove the pairing information. |
==== 3.3 Bluetooth Smart - Resetting the PIN code ==== | ==== 3.3 Bluetooth Smart - Resetting the PIN code ==== | ||
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==== 3.4 Bluetooth Smart - Removing from the list of paired devices ==== | ==== 3.4 Bluetooth Smart - Removing from the list of paired devices ==== | ||
- | You may want or need to remove a product from the list of Bluetooth paired devices on your phone/ | + | You may want or need to remove a product from the list of Bluetooth paired devices on your phone. For example, if the PIN code of your product has been changed on a different |
- | To remove the pairing information you will need to go to your device's Bluetooth settings. Watch the videos below to learn how to remove the pairing information from iOS and Android | + | To remove the pairing information you will need to go to your phone's Bluetooth settings. Watch the videos below to learn how to remove the pairing information from iOS and Android: |
- | === Remove Bluetooth pairing on iOS devices: === | + | === Remove Bluetooth pairing on iOS: === |
(click to play, double-click to enter fullscreen mode) | (click to play, double-click to enter fullscreen mode) | ||
{{victronconnect: | {{victronconnect: | ||
- | === Remove Bluetooth pairing on Android | + | === Remove Bluetooth pairing on Android: === |
(click to play, double-click to enter fullscreen mode) | (click to play, double-click to enter fullscreen mode) | ||
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VictronConnect requires Windows 7, Windows 8 or Windows 10. For older Windows versions, XP and Vista, check our [[victronconnect: | VictronConnect requires Windows 7, Windows 8 or Windows 10. For older Windows versions, XP and Vista, check our [[victronconnect: | ||
- | Note that on Windows, VictronConnect cannot use Bluetooth Smart to connect to a product. Other connection methods, | + | Note that on Windows, VictronConnect cannot use Bluetooth Smart to connect to a product. Other connection methods, |
==== 4.2 macOS X === | ==== 4.2 macOS X === | ||
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To connect to a Victron product with Bluetooth, the Apple Laptop needs to have Bluetooth 4.0 aka Bluetooth Smart. | To connect to a Victron product with Bluetooth, the Apple Laptop needs to have Bluetooth 4.0 aka Bluetooth Smart. | ||
- | ==== 4.3 Android | + | ==== 4.3 Android === |
Android 5.0 is the minimum version required to run VictronConnect. | Android 5.0 is the minimum version required to run VictronConnect. | ||
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Android 5 devices with a 64bit CPU will experience a crash at startup due to an issue in the libraries we use to develop VictronConnect. This is not expected to be fixed. A workaround for this issue is to manually install the VictronConnect APK that can be downloaded in the [[https:// | Android 5 devices with a 64bit CPU will experience a crash at startup due to an issue in the libraries we use to develop VictronConnect. This is not expected to be fixed. A workaround for this issue is to manually install the VictronConnect APK that can be downloaded in the [[https:// | ||
- | The pairing does not work on some devices | + | The pairing does not work on some phones |
- | Unfortunately this is a bug in Android over which we have no control, and are therefore unable to fix. | + | Unfortunately, this is a bug in Android over which we have no control, and are therefore unable to fix. |
Devices where we have seen this issue are: | Devices where we have seen this issue are: | ||
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=== Why is Access to location services required? === | === Why is Access to location services required? === | ||
- | Android 5 and later requires access permission for VictronConnect to the (coarse) location services. Otherwise it can not scan for the Bluetooth | + | Android 5 and later requires access permission for VictronConnect to the (coarse) location services. Otherwise it can not scan for the Bluetooth |
Besides permitting access to its data, the location services also need to be enabled in many (but not all) cases. | Besides permitting access to its data, the location services also need to be enabled in many (but not all) cases. | ||
- | Note that after enabling location services, the GPS itself, can be switched off again: the Android location services are more than GPS. Bluetooth, and WiFi-, scan results can technically also be used to approximate the devices | + | Note that after enabling location services, the GPS itself, can be switched off again: the Android location services are more than GPS. Bluetooth, and WiFi-, scan results can technically also be used to approximate the phone' |
- | Despite above, you can be sure that Victron is not interested in, nor tracking your location. | + | Despite |
- | Being sensitive to privacy issues at Victron ourselves, we are not happy with this requirement. But there is nothing we can do about it unfortunately. More information about why its needed to enable the location services is [[https:// | + | Being sensitive to privacy issues at Victron ourselves, we are not happy with this requirement. But there is nothing we can do about it, unfortunately. More information about why it is needed to enable the location services is [[https:// |
=== List of known non-compatible Android devices === | === List of known non-compatible Android devices === | ||
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Google Nexus 6P; LG G4; Sony Xperia Z5; HTC One M9; HTC One S9; OnePlus 3T; Asus Zenfone 2; Samsung Galaxy S5; Samsung Galaxy S5 mini; Samsung Galaxy S7; Samsung Galaxy S8; Samsung Galaxy Tab E 9.6. | Google Nexus 6P; LG G4; Sony Xperia Z5; HTC One M9; HTC One S9; OnePlus 3T; Asus Zenfone 2; Samsung Galaxy S5; Samsung Galaxy S5 mini; Samsung Galaxy S7; Samsung Galaxy S8; Samsung Galaxy Tab E 9.6. | ||
- | *Assumes the device | + | *Assumes the phone runs the latest firmware released by the manufacturer. |
==== 4.4 Apple iOS iPhones and iPads === | ==== 4.4 Apple iOS iPhones and iPads === | ||
VictronConnect works on the following iPhones and iPads running iOS 11 or later: | VictronConnect works on the following iPhones and iPads running iOS 11 or later: | ||
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==== 4.6 Archive of previous versions ==== | ==== 4.6 Archive of previous versions ==== | ||
- | It would be nice to forever support all existing versions of Android, iOS, Windows and other systems. But unfortunately | + | It would be nice to forever support all existing versions of Android, iOS, Windows, and other systems. But unfortunately, it is impossible to do so. Therefore, now and then, a new release of VictronConnect doesn' |
- | In such situation, we recommend | + | In such a situation, we recommend |
- | **Warning: | + | **Warning: |
|**OS Version** | **Download link** | | |**OS Version** | **Download link** | | ||
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**Device list**\\ | **Device list**\\ | ||
- | LOCAL - This page shows all the Victron products that have been discovered by your device, and to which a connection can be made. Click on the desired product. | + | LOCAL - This page shows all the Victron products that have been discovered by your phone, and to which a connection can be made. Click on the desired product. |
{{: | {{: | ||
- | VRM - This page will show a GX device | + | VRM - This page will show a GX product |
{{: | {{: | ||
**Battery Monitor pages**:\\ | **Battery Monitor pages**:\\ | ||
- | Clicking on ' | + | Clicking on ' |
*To access ' | *To access ' | ||
From ' | From ' | ||
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Clicking on your Solar Charge Controller product allows you to view the current charging status. | Clicking on your Solar Charge Controller product allows you to view the current charging status. | ||
*To access ' | *To access ' | ||
- | ' | + | ' |
For a full explanation of the Solar Charge Controller options follow [[https:// | For a full explanation of the Solar Charge Controller options follow [[https:// | ||
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**Phoenix Inverter pages**\\ | **Phoenix Inverter pages**\\ | ||
- | Clicking on the Phoenix Inverter allows you to view dynamic data such as power-draw of connected loads; a power bar will show how hard your inverter is working; and you will find information such as battery voltage etc. | + | Clicking on the Phoenix Inverter allows you to view dynamic data such as power-draw of connected loads; a power bar will show how hard your inverter is working, and you will find information such as battery voltage, etc. |
*To access ' | *To access ' | ||
- | ' | + | ' |
{{: | {{: | ||
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**Blue Smart IP65 charger pages**\\ | **Blue Smart IP65 charger pages**\\ | ||
- | The Blue Smart IP65 battery charger comes with Bluetooth already built in. When the Blue Smart charger is powered-up it will be discoverable using the VictronConnect app on your device. (Except Windows PC - See **3.1 Windows PC**, above). | + | The Blue Smart IP65 battery charger comes with Bluetooth already built-in. When the Blue Smart charger is powered-up it will be discoverable using the VictronConnect app on your phone. (Except Windows PC - See **3.1 Windows PC**, above). |
- | The ' | + | The ' |
*To access ' | *To access ' | ||
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**Lithium Batteries Smart**\\ | **Lithium Batteries Smart**\\ | ||
- | Lithium Batteries Smart have Bluetooth built-in. Clicking on the Lithium battery from the Device list will allow you to view live data about the battery status, voltage and temperature. You will also see the voltage of each cell - which is an essential guide to battery health. | + | Lithium Batteries Smart have Bluetooth built-in. Clicking on the Lithium battery from the Device list will allow you to view live data about the battery status, voltage, and temperature. You will also see the voltage of each cell - which is an essential guide to battery health. |
*To access ' | *To access ' | ||
From ' | From ' | ||
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**Windows**\\ | **Windows**\\ | ||
- | Here is a VictronConnect app screenshot from a device | + | Here is a VictronConnect app screenshot from a PC using a version of the Microsoft Windows operating system showing information from an MPPT. |
{{: | {{: | ||
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**macOS X**\\ | **macOS X**\\ | ||
- | Here is a VictronConnect app screenshot from a device | + | Here is a VictronConnect app screenshot from a PC running the Mac Operating System showing information from an MPPT. |
{{: | {{: | ||
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{{youtube> | {{youtube> | ||
- | ==== 5.3 Renaming your devices | + | ==== 5.3 Renaming your products |
- | It is possible to change the name of your devices | + | It is possible to change the name of your Victron product |
- | To change the name: First complete your connection; then go to the **Product info** page. To access that page, click the button on the upper right. For some products it will be the settings icon: {{: | + | To change the name: First, complete your connection; then go to the **Product info** page. To access that page, click the button on the upper right. For some products, it will be the settings icon: {{: |
For other products you'll find the {{: | For other products you'll find the {{: | ||
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==== 5.4 How to disable and re-enable Bluetooth ==== | ==== 5.4 How to disable and re-enable Bluetooth ==== | ||
- | All our products that have Bluetooth built-in, have a feature that allows disabling Bluetooth. Typically the reason for doing so is security, even though the Bluetooth connection is protected by a PINcode, there is nothing more secure than disabling it. | + | All our products that have Bluetooth built-in, have a feature that allows disabling Bluetooth. Typically the reason for doing so is security, even though the Bluetooth connection is protected by a PIN code, there is nothing more secure than disabling it. |
In most cases, it's also possible to re-enable Bluetooth after disabling. For example by using a VE.Direct cable. | In most cases, it's also possible to re-enable Bluetooth after disabling. For example by using a VE.Direct cable. | ||
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=== Finding the Bluetooth menu === | === Finding the Bluetooth menu === | ||
- | First complete your connection; then go to the **Product info** page by clicking the button on the upper right: | + | First, complete your connection; then go to the **Product info** page by clicking the button on the upper right: |
* For some products, it will be the settings icon: {{: | * For some products, it will be the settings icon: {{: | ||
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If the product has the feature that Bluetooth can be disabled, you will see the field " | If the product has the feature that Bluetooth can be disabled, you will see the field " | ||
- | For some products a Disable button is shown instead of a toggle switch. | + | For some products, a Disable button is shown instead of a toggle switch. |
=== How to re-enable Bluetooth === | === How to re-enable Bluetooth === | ||
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== Re-enable Bluetooth using VE.Direct == | == Re-enable Bluetooth using VE.Direct == | ||
- | Connect the product with a VE.Direct to USB cable to your PC or Android device | + | Connect the product with a VE.Direct to USB cable to your phone and use VictronConnect to re-enable Bluetooth in the **Product Info** page (see [[# |
== Re-enable Bluetooth using the MODE button on the product == | == Re-enable Bluetooth using the MODE button on the product == | ||
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Press and hold the MODE button on the product for 10 seconds will perform a Bluetooth reset. This means that the following actions will be executed: | Press and hold the MODE button on the product for 10 seconds will perform a Bluetooth reset. This means that the following actions will be executed: | ||
* Bluetooth will be re-enabled | * Bluetooth will be re-enabled | ||
- | * The connected Bluetooth | + | * The connected Bluetooth |
* The PIN code is reset to its [[# | * The PIN code is reset to its [[# | ||
- | * The pairing information is cleared; this requires [[victronconnect: | + | * The pairing information is cleared; this requires [[victronconnect: |
== Lithium Smart batteries == | == Lithium Smart batteries == | ||
The product page can be found [[https:// | The product page can be found [[https:// | ||
- | Once Bluetooth is disabled, it is disabled **permanently** and is **irreversible**. This means that VictronConnect will ask for a confirmation code displayed in the dialogue; if you are sure that you want to permanently disable Bluetooth, enter the code displayed and choose " | + | Once Bluetooth is disabled, it is disabled **permanently** and is **irreversible**. This means that VictronConnect will ask for a confirmation code displayed in the dialogue; if you are sure that you want to permanently disable Bluetooth, enter the code displayed, and choose " |
== Phoenix Smart IP43 Chargers == | == Phoenix Smart IP43 Chargers == | ||
The product page can be found [[https:// | The product page can be found [[https:// | ||
Once Bluetooth is disabled, there are multiple ways to re-enable it again: | Once Bluetooth is disabled, there are multiple ways to re-enable it again: | ||
- | - Using the [[# | + | - Using the [[# |
- | - Using a [[# | + | - Using a [[# |
== Blue Smart IP22 Chargers == | == Blue Smart IP22 Chargers == | ||
- | The product page for can be found [[https:// | + | The product page can be found [[https:// |
Once Bluetooth is disabled, it can be re-enabled with the [[# | Once Bluetooth is disabled, it can be re-enabled with the [[# | ||
== Blue Smart IP65 Chargers == | == Blue Smart IP65 Chargers == | ||
- | The product page for can be found [[https:// | + | The product page can be found [[https:// |
Once Bluetooth is disabled, it can be re-enabled with the [[# | Once Bluetooth is disabled, it can be re-enabled with the [[# | ||
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For these chargers there are two options: | For these chargers there are two options: | ||
* Disable Bluetooth **permanently**. This option is **irreversible** and VictronConnect will ask for a confirmation code displayed in the dialogue; if you are sure that you want to permanently disable Bluetooth, enter the code displayed and choose " | * Disable Bluetooth **permanently**. This option is **irreversible** and VictronConnect will ask for a confirmation code displayed in the dialogue; if you are sure that you want to permanently disable Bluetooth, enter the code displayed and choose " | ||
- | * Enable Bluetooth for 30 seconds at power-up. This allows you connect to the product and to perform a firmware update or re-enable Bluetooth. If you do not connect within the first 30 seconds Bluetooth will be disabled. | + | * Enable Bluetooth for 30 seconds at power-up. This allows you to connect to the product and to perform a firmware update or re-enable Bluetooth. If you do not connect within the first 30 seconds Bluetooth will be disabled. |
== SmartSolar MPPTs == | == SmartSolar MPPTs == | ||
The product page can be found [[https:// | The product page can be found [[https:// | ||
- | Bluetooth can be re-enabled by connecting a VE.Direct to USB cable to your PC or Android device | + | Bluetooth can be re-enabled by connecting a VE.Direct to USB cable to your phone and following |
**Smart Battery Protect**\\ | **Smart Battery Protect**\\ | ||
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**Smart BMV-712**\\ | **Smart BMV-712**\\ | ||
The product page can be found [[https:// | The product page can be found [[https:// | ||
- | The BMV-712' | + | The BMV-712' |
**Smart BMS**\\ | **Smart BMS**\\ | ||
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**Smart Shunt**\\ | **Smart Shunt**\\ | ||
The product page can be found [[https:// | The product page can be found [[https:// | ||
- | Bluetooth can be re-enabled by connecting a VE.Direct to USB cable to your PC or Android device | + | Bluetooth can be re-enabled by connecting a VE.Direct to USB cable to your phone and following |
==== 5.5 Importing and converting a GX Product Family database File ==== | ==== 5.5 Importing and converting a GX Product Family database File ==== | ||
- | VictronConnect for Mac OSX and Windows allows you to import and convert the database log file (that is created by the VenusOS on the GX Product Family | + | VictronConnect for Mac OSX and Windows allows you to import and convert the database log file (that is created by the VenusOS on the GX Product Family) to a Microsoft Excel XLSX file. This can be useful if the site is remote and without an internet connection to upload the file to the [[https:// |
{{: | {{: | ||
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** Save settings ** | ** Save settings ** | ||
- | Connect your device | + | Connect your phone to the Victron product, go to the ' |
{{: | {{: | ||
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** Load settings ** | ** Load settings ** | ||
- | Connect your device | + | Connect your phone to the Victron product, go to the ' |
- | When the file is loaded, the changes are not immediately | + | When the file is loaded, the changes are not immediately applied to make it possible to review them first. The differences between the product' |
{{: | {{: | ||
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** Share settings ** | ** Share settings ** | ||
- | The 'Share settings' | + | The 'Share settings' |
Also, settings you have already saved using VictronConnect are stored in a settings file and can be shared with other products through the ' | Also, settings you have already saved using VictronConnect are stored in a settings file and can be shared with other products through the ' | ||
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There are two methods to open a previously stored settings-file: | There are two methods to open a previously stored settings-file: | ||
- | - From the settings file manager, as in above screenshot, to see the settings without having to be connected to the product. A snapshot of all data, including voltage readings, history data, and so forth, will be loaded and visible to inspect. | + | - From the settings file manager, as in the above screenshot, to see the settings without having to be connected to the product. A snapshot of all data, including voltage readings, history data, and so forth, will be loaded and visible to inspect. |
- From the product settings pages, only possible when connected to a product. | - From the product settings pages, only possible when connected to a product. | ||
- | Note that the first method only works when the settings file is created with the exact same VictronConnect version that as used to store the file. To open a file made longer ago, use the second method: connect the same product, and then load the settings. | + | Note that the first method only works when the settings file is created with the exact same VictronConnect version that was used to store the file. To open a file made with an older VictronConnect version, use the second method: connect the same product, and then load the settings. |
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The demo feature can be used to: | The demo feature can be used to: | ||
* Learn about the settings which are available on your Victron product. By exploring the library' | * Learn about the settings which are available on your Victron product. By exploring the library' | ||
- | * Create a specific product setup, save it ...and then send it to a customer so that they have those settings on their device, and can install them on their Victron product. | + | * Create a specific product setup, save it ...and then send it to a customer so that they have those settings on their phone, and can install them on their Victron product. |
* Besides loading products from the standard library, it is also possible to load them from a saved file using the ' | * Besides loading products from the standard library, it is also possible to load them from a saved file using the ' | ||
* Review settings made to your installations, | * Review settings made to your installations, | ||
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{{: | {{: | ||
- | To load a saved settings file as a demo, go to the ' | + | To load a saved settings file as a demo, go to the ' |
{{: | {{: | ||
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==== 9.1 Introduction & automatic updates ==== | ==== 9.1 Introduction & automatic updates ==== | ||
- | __What about updating Firmware on VE.Bus | + | __What about updating Firmware on VE.Bus |
Please follow this [[https:// | Please follow this [[https:// | ||
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__How can I see what firmware version is available? | __How can I see what firmware version is available? | ||
- | Connect | + | First, connect |
- | Or, when not close to the product, open the Demo library and select the product. The Product info page will show the latest available version that is shipped with VictronConnect. | + | Some firmware versions are mandatory, when you connect to the product VictronConnect will prompt to update immediately in case there is a mandatory version available. |
+ | |||
+ | Or, when not close to the product, open the Demo library, and select the product. The Product info page will show the latest available version that is shipped with VictronConnect. | ||
__Do I need to be connected to the internet for updating firmware?__ | __Do I need to be connected to the internet for updating firmware?__ | ||
- | No. Updating firmware does **not** require an internet connection, the latest Firmware files are already loaded inside VictronConnect, | + | No. Updating firmware does **not** require an internet connection, the latest Firmware files are already loaded inside VictronConnect, |
__How does it work?__ | __How does it work?__ | ||
- | After connecting your product, VictronConnect will automatically check whether | + | After connecting your product, VictronConnect will automatically check whether a mandatory update is available, and in that case, you will be guided through the update procedure before doing anything else. |
+ | |||
+ | If an update is available but is not mandatory, you will be able to see your product' | ||
- | A firmware update - when available - will need to be completed in order to continue | + | A firmware update - when available - will need to be completed in order to change settings on your Victron product |
__Will I need to reconfigure my MPPT or BMV after the update?__ | __Will I need to reconfigure my MPPT or BMV after the update?__ | ||
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==== 9.2 Updating to a self-supplied firmware file ==== | ==== 9.2 Updating to a self-supplied firmware file ==== | ||
- | The previous chapter explained how VictronConnect will automatically update to the latest | + | The previous chapter explained how VictronConnect will automatically update to the latest firmware version. Besides that, it is also possible to update a product with a file that you supply |
This is not needed very often. Some reasons to do so could be: | This is not needed very often. Some reasons to do so could be: | ||
- | * Update to a very recent version, | + | * Update to a very recent version, |
- | * Update a product to a special version, such as the required to disable Bluetooth in the Lithium batteries. See the files in [[https:// | + | * Update a product to a special |
=== Instructions for Windows and MacOS computers === | === Instructions for Windows and MacOS computers === | ||
- | With your device | + | With your phone and Victron product connected to VictronConnect, |
- | There is no need to worry about using a wrong file - the software | + | There is no need to worry about using a wrong file - VictronConnect |
{{: | {{: | ||
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=== Instructions for Android and iOS phones and tablets === | === Instructions for Android and iOS phones and tablets === | ||
- | The process is slightly different from the Windows/MacOS routine, as there is no file browser on a mobile device. | + | The process is slightly different from the Windows/macOS routine, as there is no file browser on a mobile device. |
- | Firstly, you need to add the desired firmware file to the VictronConnect firmware library. Firmware files can be added to the library from: an email attachment; web browser; Dropbox; file browser | + | Firstly, you need to add the desired firmware file to the VictronConnect firmware library. Firmware files can be added to the library from an email attachment, web browser, Dropbox, file browser, and any kind of app that can handle files. For both iOS and Android the procedure to add the file is the same: go to the app that contains the firmware file, tap on it, and open it with VictronConnect. VictronConnect will be opened and show: "File added to the firmware library" |
- | If the message doesn' | + | If the message doesn' |
- | In case you are not sure which file to use, its no problem to add multiple files to the library. In the next step, VictronConnect will automatically only show the files that match with the connected product. | + | In case you are not sure which file to use, it is not a problem to add multiple files to the library. In the next step, VictronConnect will automatically only show the files that match with the connected product. |
- | * **Note for iOS**: The current version of Google Chrome for iOS fails to download " | + | * **Note for iOS**: The current version of Google Chrome for iOS fails to download " |
* **Note for Android**: VictronConnect needs to be running before opening files. | * **Note for Android**: VictronConnect needs to be running before opening files. | ||
- | Open VictronConnect and, without closing it, switch to the app containing the file, select it and choose to open it with VictronConnect. | + | Open VictronConnect and, without closing it, switch to the app containing the file, select it, and choose to open it with VictronConnect. |
Here are screenshot showing the detailed steps: | Here are screenshot showing the detailed steps: | ||
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In spite of our painstaking efforts, sometimes errors occur. But don't worry, it is always possible to recover your product. | In spite of our painstaking efforts, sometimes errors occur. But don't worry, it is always possible to recover your product. | ||
- | In most cases, errors are caused by communication problems. Always make sure to check all cable connections and, if you are using Bluetooth, stay as close to the product as possible and check that the Bluetooth function is enabled on your phone/ | + | In most cases, errors are caused by communication problems. Always make sure to check all cable connections and, if you are using Bluetooth, stay as close to the product as possible and check that the Bluetooth function is enabled on your phone. |
- | Sometimes you may need to [[# | + | Sometimes you may need to [[# |
In the following list, you can check possible errors and descriptions. | In the following list, you can check possible errors and descriptions. | ||
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==== 10.1 Introduction ==== | ==== 10.1 Introduction ==== | ||
- | VictronConnect-Remote functionality enables Victron | + | VictronConnect-Remote functionality enables Victron |
- | This powerful new feature allows full device | + | This powerful new feature allows full product |
- | The user interface experience is just like the devices | + | The user interface experience is just like the products |
==== 10.2 Compatibility ==== | ==== 10.2 Compatibility ==== | ||
- | The VictronConnect-Remote feature is ONLY compatible with devices | + | The VictronConnect-Remote feature is ONLY compatible with products |
This includes; | This includes; | ||
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* Specific mains chargers with a VE.Direct interface (Phoenix Smart IP43) | * Specific mains chargers with a VE.Direct interface (Phoenix Smart IP43) | ||
- | Devices | + | Products |
- | Devices | + | Products |
==== 10.3 Setup ==== | ==== 10.3 Setup ==== | ||
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* VictronConnect SW: v5.20 | * VictronConnect SW: v5.20 | ||
- | * GX Device | + | * GX Product- Venus OS FW: v2.40 (However v2.53 recommended for full functionality) |
=== 10.3.2 VictronConnect === | === 10.3.2 VictronConnect === | ||
- | - Confirm that the phone, tablet or PC has VictronConnect installed and that the software version meets or exceeds the minimum requirements - upgrade if necessary | + | - Confirm that the phone has VictronConnect installed and that the software version meets or exceeds the minimum requirements - upgrade if necessary |
- Authorize VictronConnect to access your VRM account; | - Authorize VictronConnect to access your VRM account; | ||
* Open the VictronConnect app | * Open the VictronConnect app | ||
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{{: | {{: | ||
- | * If using a tablet or PC your browser may also request permission to proceed, if prompted select ‘Open’ | + | * If using a tablet or PC your browser may also request permission to open VictronConnect, if prompted select ‘Open’ |
{{: | {{: | ||
- | === 10.3.3 GX Device | + | === 10.3.3 GX Product |
- | 1- Confirm that the GX Device | + | 1- Confirm that the GX Product |
2- Enable ‘VRM two-way communication’ under Device List > Settings > VRM Online Portal | 2- Enable ‘VRM two-way communication’ under Device List > Settings > VRM Online Portal | ||
- | {{: | + | {{: |
==== 10.4 Local Tab ==== | ==== 10.4 Local Tab ==== | ||
- | The local tab displays all devices | + | The local tab displays all products |
{{: | {{: | ||
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The VRM tab displays all VRM installations associated with the VRM user profile. | The VRM tab displays all VRM installations associated with the VRM user profile. | ||
- | Any installation can be selected to access the VRM online portal or connected | + | Any installation can be selected to access the VRM online portal or connected |
{{: | {{: | ||
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=== 10.5.1 Overview Tab === | === 10.5.1 Overview Tab === | ||
- | The ‘OVERVIEW’ tab has an image of the GX device, the name of the VRM installation and a direct link to the associated [[https:// | + | The ‘OVERVIEW’ tab has an image of the GX product, the name of the VRM installation, and a direct link to the associated [[https:// |
{{: | {{: | ||
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=== 10.5.2 Devices Tab === | === 10.5.2 Devices Tab === | ||
- | The ‘DEVICES’ tab has a list of all compatible | + | The ‘DEVICES’ tab has a list of all compatible |
{{: | {{: | ||
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{{: | {{: | ||
- | ==== 10.6 Remote | + | ==== 10.6 Remote |
- | When a device | + | When a product |
{{: | {{: | ||
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==== 10.8 Troubleshooting and FAQ ==== | ==== 10.8 Troubleshooting and FAQ ==== | ||
- | == Device | + | == Product |
- | * VictronConnect-Remote is only compatible with devices | + | * VictronConnect-Remote is only compatible with products |
- | * Ensure that that the missing | + | * Ensure that that the missing |
- | * Ensure that the device | + | * Ensure that the product |
- | == Installation/ | + | == Installation/ |
* Confirm that the installation is currently online and communicating with the VRM online portal. | * Confirm that the installation is currently online and communicating with the VRM online portal. | ||
* Ensure that the installation is linked to the VRM account used during initial VictronConnect-Remote sign in to VRM. | * Ensure that the installation is linked to the VRM account used during initial VictronConnect-Remote sign in to VRM. | ||
* Ensure that ‘VRM two-way communication’ is enabled – see the ‘settings’ section. | * Ensure that ‘VRM two-way communication’ is enabled – see the ‘settings’ section. | ||
- | * Ensure that the GX device | + | * Ensure that the GX product |
== VictronConnect has no VRM tab == | == VictronConnect has no VRM tab == | ||
- | * Ensure that the phone, tablet or PC is running the minimum compatible VictronConnect software version – see the ‘settings’ section. | + | * Ensure that the phone is running the minimum compatible VictronConnect software version – see the ‘settings’ section. |
== VRM account == | == VRM account == | ||
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* For further information in relation to VRM (Victron Remote Management) see [[https:// | * For further information in relation to VRM (Victron Remote Management) see [[https:// | ||
- | == Systems with no GX device | + | == Systems with no GX product |
- | * VictronConnect-Remote functionality is not possible unless the system includes a GX device. A GX device | + | * VictronConnect-Remote functionality is not possible unless the system includes a GX product. A GX product |
== Installations with no internet connection == | == Installations with no internet connection == | ||
- | * VictronConnect-Remote functionality is not possible unless GX device | + | * VictronConnect-Remote functionality is not possible unless |
- | * For remote sites without an existing internet connection or with mobile installations, | + | * For remote sites without an existing internet connection or with mobile installations, |
== Large systems == | == Large systems == | ||
- | * The use of the VictronConnect-Remote feature will slightly increase the GX device | + | * The use of the VictronConnect-Remote feature will slightly increase the GX product |
- | * In some large/ | + | * In some large/ |
- | * It is important to select a GX device | + | * It is important to select a GX product |
== VictronConnect Remote troubleshooting == | == VictronConnect Remote troubleshooting == | ||
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There are also other error codes that could be reported. They are a result of internal errors in VictronConnect and/or VRM. In case these errors persist after a retry, please create a " | There are also other error codes that could be reported. They are a result of internal errors in VictronConnect and/or VRM. In case these errors persist after a retry, please create a " | ||
- | VictronConnect Remote is establishing communication with a range of services on ' | + | VictronConnect Remote is establishing communication with a range of services on the ' |
===== 11. Troubleshooting ===== | ===== 11. Troubleshooting ===== | ||
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==== 11.1 Common Bluetooth problems and how to solve them === | ==== 11.1 Common Bluetooth problems and how to solve them === | ||
- | The #1 first step before attempting any of the specific troubleshooting advice below is to power down and then restart all related devices. This includes closing the software, restarting the phone, | + | The #1 first step before attempting any of the specific troubleshooting advice below is to power down and then restart all related devices. This includes closing the software, restarting the phone, and Victron |
- | For example with Victron MPPTs you must isolate the MPPT from both battery and solar voltage so that no lights appear, before reconnecting it again. | + | For example, with Victron MPPTs you must isolate the MPPT from both battery and solar voltage so that no lights appear, before reconnecting it again. |
- | == I cannot find my device | + | == I cannot find my product |
* Make sure that you have a " | * Make sure that you have a " | ||
- | * Make sure your device | + | * Make sure your product |
- | * If a firmware update failed, the device | + | * If a firmware update failed, the product |
- | * Only one device | + | * Only one phone can be connected to a product at the same time. Make sure that no other phone is already connected. |
- | * Make sure you are attempting to connect from //within// VictronConnect - not from the system menu of your phone/ | + | * Make sure you are attempting to connect from //within// VictronConnect - not from the system menu of your phone. If you have connected from the system menu: close VictronConnect, |
- | == I can see but not connect to my device | + | == I can see but not connect to my product |
- | - Make sure you are trying to connect to the right device. See [[start# | + | - Make sure you are trying to connect to the right product. See [[start# |
- | - Make sure your device | + | - Make sure your product |
- | - Make sure that Bluetooth is still enabled | + | - Make sure that Bluetooth is still enabled |
- | - The Bluetooth bonding information may be outdated. This happens when the PIN code has been changed in the device, or if your Victron | + | - Bluetooth bonding information may be outdated. This happens when the PIN code has been changed in the product, or if your Victron |
- | - If you are using an Android phone/tablet, check [[start# | + | - If you are using an Android phone, check [[start# |
=== Connection fails around 20% === | === Connection fails around 20% === | ||
- Make sure you are up to date with the latest version of VictronConnect. | - Make sure you are up to date with the latest version of VictronConnect. | ||
- | - [[https:// | + | - [[https:// |
- Then [[https:// | - Then [[https:// | ||
- Force close the VictronConnect app. Instructions: | - Force close the VictronConnect app. Instructions: | ||
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- Then [[https:// | - Then [[https:// | ||
- | ==== 11.2 Bluetooth connection issues on Android | + | ==== 11.2 Bluetooth connection issues on Android ==== |
- | === Step 1: Check that your device is supported === | + | === Step 1: Check that your phoneis |
- | See section [[# | + | See section [[# |
=== Step 2: Check the Android version === | === Step 2: Check the Android version === | ||
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=== Step 3: Check that VictronConnect has access to the Location services === | === Step 3: Check that VictronConnect has access to the Location services === | ||
- | On Android 5 and later VictronConnect needs access to the device | + | On Android 5 and later VictronConnect needs access to the phone' |
Permission to access location services is requested each time the app starts ...but if you checked the " | Permission to access location services is requested each time the app starts ...but if you checked the " | ||
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=== Step 4. Enable Location (or GPS) functionality in the system settings === | === Step 4. Enable Location (or GPS) functionality in the system settings === | ||
- | For Bluetooth scanning to work, the Location (or GPS) functionality on the device | + | For Bluetooth scanning to work, the Location (or GPS) functionality on the phone needs to be enabled. |
- | === Step 5. Search & connect from within VictronConnect | + | === Step 5. Search & connect from within VictronConnect, and NOT from the system Bluetooth menu === |
=== Step 6. Pin-code pop-up never shows === | === Step 6. Pin-code pop-up never shows === | ||
- | On some Android phones, the pin-code pop-up dialog doesn' | + | On some Android phones, the PIN code pop-up dialog doesn' |
Try to connect and when the connection is stuck at 80%, open the notifications bar and check if the PIN code/Pair request is there, if it the case open it and enter the PIN code. | Try to connect and when the connection is stuck at 80%, open the notifications bar and check if the PIN code/Pair request is there, if it the case open it and enter the PIN code. | ||
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=== Step 7. Try another phone at first === | === Step 7. Try another phone at first === | ||
- | If you are still experiencing difficulties, | + | If you are still experiencing difficulties, |
- | When successfully connected using another | + | When successfully connected using another |
==== 11.3 Problems during firmware updating ==== | ==== 11.3 Problems during firmware updating ==== | ||
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First of all, it's good to know that you can always restart the firmware update procedure. The update process will be restarted each time you connect to the product. | First of all, it's good to know that you can always restart the firmware update procedure. The update process will be restarted each time you connect to the product. | ||
- | Keep your mobile device | + | Keep your phone as close to the product as possible. If the update fails due to Bluetooth connectivity problems, and if your phone is already paired to a product, try and remove the pairing completely from your phone' |
- | Watch these instructional videos to learn how to remove the pairing on {{ : | + | Watch these instructional videos to learn how to remove the pairing on {{ : |
- | If the firmware update stops at a random percentage during each retry, just keep trying - it will succeed eventually. If the update fails even after many attempts, try using another phone or tablet | + | If the firmware update stops at a random percentage during each retry, just keep trying - it will succeed eventually. If the update fails even after many attempts, try using another phone or tablet, if possible an Apple iOS phone - they usually work without any issues. After the update, you may find that you can use the phone with which you were having difficulty. |
=== Update stops at 4% or earlier === | === Update stops at 4% or earlier === | ||
- | When the firmware update fails at 4% or less, VictronConnect cannot make the device | + | When the firmware update fails at 4% or less, VictronConnect cannot make the product |
__ Solution for Blue Smart IP65 Chargers __ | __ Solution for Blue Smart IP65 Chargers __ | ||
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VictronConnect should now show the connected products. | VictronConnect should now show the connected products. | ||
- | ==== 11.5 VictronConnect on Windows doesn' | + | ==== 11.5 VictronConnect on Windows doesn' |
VE.Direct USB cable requires a driver to be installed. | VE.Direct USB cable requires a driver to be installed. | ||
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- Select Settings | - Select Settings | ||
- Click or tap CREATE SERVICE REPORT | - Click or tap CREATE SERVICE REPORT | ||
- | - Save, email or copy the file to Victron, via email or the Victron Community. | + | - Save, email, or copy the file to Victron, via email or the Victron Community. |
{{: | {{: | ||
- | If you require more detailed power system diagnostic information, | + | If you require more detailed power system diagnostic information, |
==== 11.8 VE.Bus firmware update fails at 5% on macOS ==== | ==== 11.8 VE.Bus firmware update fails at 5% on macOS ==== | ||
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==== MultiPlus, EasySolar, Quattro, Phoenix Inverter with VE.Bus, and similar products ==== | ==== MultiPlus, EasySolar, Quattro, Phoenix Inverter with VE.Bus, and similar products ==== | ||
- | This section applies to MultiPlus, MultiPlus-II, | + | This section applies to MultiPlus, MultiPlus-II, |
- | In order to keep this section short, all these devices | + | In order to keep this section short, all these products |
- | The minimal required version of the VE.Bus | + | The minimal required version of the VE.Bus |
The currently sold generation, VE.Bus firmware 26xxxxx and 27xxxxx is supported. | The currently sold generation, VE.Bus firmware 26xxxxx and 27xxxxx is supported. | ||
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Note that switching between on/ | Note that switching between on/ | ||
- | For systems with a [[venus-os: | + | For systems with a [[venus-os: |
victronconnect/start.txt · Last modified: 2021-01-11 13:04 by boekel