Differences

This shows you the differences between two versions of the page.

--- victronconnect:start [2019-10-30 14:06] – [10.1 Common Bluetooth problems and how to solve them] evandromr
+++ victronconnect:start [2020-04-23 12:12] – [5.5 How to re-enable Bluetooth] mbosma
@@ Line 6: / Line 6: @@
 VictronConnect is available for Android, iOS, Windows, and macOS X.
-It can connect to Victron products via Bluetooth, USB and WiFi/LAN/Internet. How to connect depends on the product, some product ranges have bluetooth, some do not. Some product ranges have WiFi, others do not. For details, see chapter 11.
+It can connect to Victron products via Bluetooth, USB and WiFi/LAN/Internet. How to connect depends on the product, some product ranges have Bluetooth, some do not. Some product ranges have WiFi, others do not. For details, see chapter 11.
@@ Line 21: / Line 21: @@
 VictronConnect is available to users of Windows PCs, macOS X, iOS and Android phones, as well as tablets.  [[https://www.victronenergy.com/support-and-downloads/software#victronconnect-app|Use this link to download the app suitable for your device]].
+Also, [[https://community.victronenergy.com/questions/43667/victronconnect-for-linux-download-instructions.html|it is available for Linux]] - though not officially supported.
 See [[#phone_tablet_and_laptop_compatibility|chapter 4]] for details regarding compatible phones, tables and laptops, as well as required minimum Operating System versions.
@@ Line 28: / Line 30: @@
 There are three ways to connect to a Victron product:
 ^ Method                                     ^ iOS ^ Android ^ Windows PC ^ macOS X ^
-| Products with built-in bluetooth           | Yes | Yes     | No | Yes |
+| Products with built-in Bluetooth           | Yes | Yes     | No | Yes |
 | [[ve.direct:ve.direct_to_bluetooth_smart_dongle|VE.Direct Bluetooth Smart dongle]] | Yes | Yes     | No | Yes |
 | [[https://www.victronenergy.com/accessories/ve-direct-to-usb-interface|VE.Direct USB interface]] | No  | Yes (1) | Yes | Yes |
@@ Line 75: / Line 77: @@
 === Blue Smart Chargers IP22 ===
-On the device list: Press and hold the product description for which you would like to reset the PIN code. A menu will pop up offering a 'Reset PIN code' option. Click that, and enter the PUK code. The PUK code can be found on the product label, on the back of the product.
+On the device list: tap or click the three-dots menu on the right side of the product description. A menu will pop up offering a 'Reset PIN code' option. Click that, and enter the PUK code. The PUK code can be found on the product label, on the back of the product.
-On a desktop (Windows, Mac), 'right click' the product description instead of pressing and holding.
 It can also be done on the charger itself:\\
@@ Line 83: / Line 83: @@
 === Blue Smart Chargers IP67 ===
-On the device list: Press and hold the product description for which you would like to reset the PIN code. A menu will pop up offering a 'Reset PIN code' option. Click that, and enter the PUK code. The PUK code can be found on the product label, on the back of the product.
+On the device list: tap or click the three-dots menu on the right side of the product description. A menu will pop up offering a 'Reset PIN code' option. Click that, and enter the PUK code. The PUK code can be found on the product label, on the back of the product.
-On a desktop (Windows, Mac), 'right click' the product description instead of pressing and holding.
 === Smart Solar Charger ===
-On the device list: Press and hold the product description for which you would like to reset the PIN code. A menu will pop up offering a 'Reset PIN code' option. Click that, and enter the PUK code. The PUK code can be found on the product label, on the back of the product.
+On the device list: tap or click the three-dots menu on the right side of the product description. A menu will pop up offering a 'Reset PIN code' option. Click that, and enter the PUK code. The PUK code can be found on the product label, on the back of the product.
-On a desktop (Windows, Mac), 'right click' the product description instead of pressing and holding.
 === BMV-712 Smart ===
-On the device list: Press and hold the product description for which you would like to reset the PIN code. A menu will pop up offering a 'Reset PIN code' option. Click that, and enter the PUK code. The PUK code can be found on the product label, on the back of the product.
+On the device list: tap or click the three-dots menu on the right side of the product description. A menu will pop up offering a 'Reset PIN code' option. Click that, and enter the PUK code. The PUK code can be found on the product label, on the back of the product.
-On a desktop (Windows, Mac), 'right click' the product description instead of pressing and holding.
 === Smart LiFePO4 Batteries ===
-On the device list: Press and hold the product description for which you would like to reset the PIN code. A menu will pop up offering a 'Reset PIN code' option. Click that, and enter the PUK code. The PUK code can be found on the product label, on the back of the product.
+On the device list: tap or click the three-dots menu on the right side of the product description. A menu will pop up offering a 'Reset PIN code' option. Click that, and enter the PUK code. The PUK code can be found on the product label, on the back of the product.
-On a desktop (Windows, Mac), 'right click' the product description instead of pressing and holding.
+=== SmartShunts ===
+On the device list: tap or click the three-dots menu on the right side of the product description. A menu will pop up offering a 'Reset PIN code' option. Click that, and enter the PUK code. The PUK code can be found on the product label, on the back of the product.
 ==== 3.4 Bluetooth Smart - Removing from the list of paired devices ====
@@ Line 127: / Line 121: @@
 ==== 4.2 macOS X ===
-VictronConnect requires macOS version is 10.12 (OS X Sierra), or later.
+Todays version of VictronConnect requires macOS version is 10.12 (OS X Sierra), or later.
 For the older macOS 10.11/10.10/10.9 versions, an (unsupported) previous version of VictronConnect is still available in the Apple Store.
@@ Line 141: / Line 135: @@
 === Notes for Android 5 ===
+Android 5 devices with a 64bit CPU will experience a crash at startup due to an issue in the libraries we use to develop VictronConnect. This is not expected to be fixed. A workaround for this issue is to manually install the VictronConnect APK that can be downloaded in the [[https://www.victronenergy.com/support-and-downloads/software#victronconnect-app|software section]].
 The pairing does not work on some devices running Android 5. The pin code popup does not appear, or it appears without a text field to enter the PIN code. If you have this situation on your device, the phone/tablet might report that it has been paired with the Victron product - but it has not.
@@ Line 192: / Line 188: @@
 Unfortunately Apple iPhone/iPad doesn't support USB OTG.
-==== 4.5 Archive of previous versions ====
+==== 4.5 Linux ====
+Details [[https://community.victronenergy.com/questions/43667/victronconnect-for-linux-download-instructions.html|here]].
+==== 4.6 Archive of previous versions ====
 It would be nice to forever support all existing versions of Android, iOS, Windows and other systems. But unfortunately its impossible to do so. Therefore, now and then, a new release of VictronConnect doesn't work any more on your device; whereas the previous version worked perfectly.
@@ Line 204: / Line 204: @@
 | Android 4.3 to 4.4.4 armv7 architecture | [[https://www.victronenergy.com/upload/software/VictronConnect-v5.8-armv7.apk|VictronConnect 5.8]] |
 | Android 4.3 to 4.4.4 x86 architecture  | [[https://www.victronenergy.com/upload/software/VictronConnect-v5.8-x86.apk|VictronConnect 5.8]] |
-| macOS 10.9 (OS X Mavericks) | See Apple Store and chapter 4.2 |
+| macOS 10.9 (OS X Mavericks) | [[https://nocache.victronenergy.com/upload/software/VictronConnect-3.2.dmg|VictronConnect 3.2]] |
+| macOS 10.10, 10.11 & 10.12 (OS X Yosemite / Sierra) | [[https://www.victronenergy.com/upload/software/VictronConnect_v5.8.dmg|VictronConnect 5.8]] |
@@ Line 212: / Line 213: @@
 **Device list**\\
-This page shows all the Victron products that have been discovered by your device, and to which a connection can be made. Click on the desired product.
-{{:victronconnect:vc5_iphone_discovery.png?direct&175|VictronConnect - Discovery}}
+LOCAL - This page shows all the Victron products that have been discovered by your device, and to which a connection can be made. Click on the desired product.
+{{:victronconnect:vc520_iphone_discovery.png?direct&175|VictronConnect - Device List - LOCAL}}
+VRM - This page will show a GX device if it is connected to your VRM account.
+{{:victronconnect:vc520_iphone_discovery_vrm.png?direct&175|VictronConnect - Device List - VRM}}
 **Battery Monitor pages**:\\
@@ Line 297: / Line 303: @@
 **Blue Smart IP65 Charger **
-This video will show you how to download the VictronConnect app onto a smart phone (in the video we use an iPhone). It will also show you how to use the app to view information and control the settings of a BlueSmart IP65 charger.
+This video will show you how to download the VictronConnect app onto a smart phone (in the video we use an iPhone). It will also show you how to use the app to view information and control the settings of a Blue Smart IP65 charger.
@@ Line 329: / Line 335: @@
 In most cases, it's also possible to re-enable Bluetooth after disabling. For example by using a VE.Direct cable. The only exception is the Lithium Smart batteries: once Bluetooth is disabled on them, it is disabled forever.
-Here is how to disable Bluetooth: First complete your connection; then go to the **Product info** page. To access that page, click the button on the upper right. For some products, it will be the settings icon: {{:ve.direct:wrench.png?nolink|}}. After opening that menu press {{:victronconnect:vc4_ic_more.png?nolink|}}, and click **Product info**.
+=== Here is how to disable Bluetooth ===
-For other products you'll find the {{:victronconnect:vc4_ic_info.png?nolink|}} button on the upper right, which takes you straight to the Product info page.
+First complete your connection; then go to the **Product info** page. To access that page, click the button on the upper right. For some products, it will be the settings icon: {{:ve.direct:wrench.png?nolink|}}. After opening that menu press {{:victronconnect:vc4_ic_more.png?nolink|}}, and click **Product info**. For other products you'll find the {{:victronconnect:vc4_ic_info.png?nolink|}} button on the upper right, which takes you straight to the Product info page.
 If the product supports turning Bluetooth off, you will see the field "Bluetooth" with a switch button next to the text "Bluetooth enabled". Toggle the switch to off, the button will turn from light-blue to grey and a dialogue will be displayed to confirm your action. If you choose to "Cancel" the change Bluetooth will remain on and the switch button and text will return the "Bluetooth enabled" position.
-For **most** of our products, Bluetooth can be re-enabled (see below how to re-enabled it), but for our Lithium Smart batteries this change is **__permanent__** and you'll be asked to enter a confirmation code displayed in the dialogue; if you are sure that you want to permanently disable Bluetooth just enter the code displayed and choose "Ok".
+Since for our Lithium Smart batteries this change is permanent, the app will ask for a confirmation code displayed in the dialogue; if you are sure that you want to permanently disable Bluetooth just enter the code displayed and choose "Ok". This is to make sure Bluetooth is not disabled accidentally by a few button presses.
-== How to re-enable Bluetooth ==
+==== 5.5 How to re-enable Bluetooth ==
 //__Warning: This section does not apply to the Lithium Smart batteries. Bluetooth cannot be re-enabled on the Lithium Smart batteries.__//
@@ Line 345: / Line 351: @@
 **Via VE.Direct:** Connect the product with a VE.Direct to USB cable to your PC or Android device and use VictronConnect to re-enable Bluetooth in the **Product Info** page (see instructions above on how to reach the Product info page).
-**Smart Chargers:** In all smart chargers, Bluetooth is temporarily enabled at power-up for 30 seconds. You can connect within these 30 seconds to perform a firmware update or re-enable Bluetooth. If you do not connect within the first 30 seconds Bluetooth will be disabled.
+**[[https://www.victronenergy.com/chargers/phoenix-smart-ip43-charger|Phoenix Smart IP43 Chargers]]:**
+Once Bluetooth is disabled, there are multiple ways to re-enable it again:
+  - Using the MODE button. See below.
+  - Connect the product with a VE.Direct to USB cable to your PC or Android device and use VictronConnect to re-enable Bluetooth in the **Product Info** page (see instructions above on how to reach the Product info page).
-//Chargers with a MODE button: //
+**[[https://www.victronenergy.com/chargers|Blue Smart IP22 & IP65 Chargers]]:** Once Bluetooth is disabled, it can be re-enabled with the MODE button. See below.
+**[[https://www.victronenergy.com/chargers/blue-smart-ip67-charger-waterproof|Blue Smart IP67 Chargers]]:** For these chargers there are two options:
+  - Temporarily enabled at power-up for 30s: You can connect within these 30 seconds to perform a firmware update or re-enable Bluetooth. If you do not connect within the first 30 seconds Bluetooth will be disabled.
+  - Permanently disabled: __Once Bluetooth is disabled, it can not be re-enabled.__
+**[[https://www.victronenergy.com/solar-charge-controllers|SmartSolar MPPTs]]:** Connect the product with a VE.Direct to USB cable to your PC or Android device and use VictronConnect to re-enable Bluetooth in the **Product Info** page (see instructions above on how to reach the Product info page).
+**Chargers with a MODE button:**
 Press and hold the MODE button for 10s will reset Bluetooth:
   - Disconnect active device
@@ Line 356: / Line 372: @@
   - This applies to:
     - Phoenix Smart IP43
-    - Skylla-S
     - Blue Smart IP22
     - Blue Smart IP65
@@ Line 365: / Line 380: @@
 **Smart BMV-712:** The BMV-712's on-board Bluetooth module can be turned on or off
 through the settings menu. Check the product manual for more details.
-==== 5.5 Importing and converting a GX Product Family database File ====
+**Smart BMS:** Bluetooth is temporarily enabled at power-up for 30 seconds. You can connect within these 30 seconds to perform a firmware update or re-enable Bluetooth. If you do not connect within the first 30 seconds Bluetooth will be disabled.
+**Smart Shunt**: Bluetooth can be re-enabled using a USB-VE.Direct cable.
+==== 5.6 Importing and converting a GX Product Family database File ====
 VictronConnect for Mac OSX and Windows allows you to import and convert the database log file (that is created by the VenusOS on the GX Product Family of devices) to a Microsoft Excel XLSX file. This can be useful if the site is remote and without an internet connection to upload the file to the [[https://vrm.victronenergy.com|VRM Portal]].
@@ Line 374: / Line 393: @@
 This feature is not available in the iOS and Android mobile versions of VictronConnect.
@@ Line 453: / Line 470: @@
 ===== 9. Firmware updates=====
 ==== 9.1 Introduction & automatic updates ====
+__What about updating Firmware on VE.Bus devices such as MultiPlus and Quattro?__
+Please follow this [[https://docs.victronenergy.com/victronconnect-vebus.html#firmware-updates|seperate Firmware guide for updating products such as MultiPlus and Quattro that use a VE.Bus connection]] via an MK3-USB adaptor, instead of VE.direct or Bluetooth.
 __How can I see what firmware version is available?__
@@ Line 470: / Line 491: @@
 A firmware update - when available - will need to be completed in order to continue using VictronConnect.
-__Will I need to reconfigure my device after the update?__
+__Will I need to reconfigure my MPPT or BMV after the update?__
-No. The settings of your product will not be affected by the firmware update ...and so you will not need to reconfigure your product after the update. Also, the History data of BMVs and MPPTs will be preserved throughout a firmware update.
+No. The settings of your VE.direct and Bluetooth products will not be affected by the firmware update ...and so you will not need to reconfigure your product after the update. Also, the History data of BMVs and MPPTs will be preserved throughout a firmware update.
 ==== 9.2 Updating to a self-supplied firmware file ====
@@ Line 521: / Line 540: @@
 Select the desired file from the list.
-The update mechanism will detect-and-reject firmware files which are not targeted for the current product - but we strongly recommended that you only attempt to load files with the "Show only compatible firmware" option enabled.
+The update mechanism will detect-and-reject firmware files which are not targeted for the current product - but we strongly recommend that you only attempt to load files with the "Show only compatible firmware" option enabled.
 {{:victronconnect:vc4_ios_firmware_library.png?direct&150|}}
@@ Line 532: / Line 551: @@
 ==== 9.3 Troubleshooting firmware updates ====
-A troubleshooting guide relevant to firmware updates can be found in [[#problems_during_firmware_updating|chapter 10.3]]
+A troubleshooting guide relevant to firmware updates can be found in [[#problems_during_firmware_updating|chapter 11.3]]
 ==== 9.4 Error codes ====
@@ Line 674: / Line 693: @@
 |X45 |Update Error. Vreg Ack error: Invalid instance. Please check the connection and try again.|
 |X46 |Update Error. Vreg Ack error. Please check the connection and try again.|
-===== 10. Troubleshooting =====
-==== 10.1 Common Bluetooth problems and how to solve them ===
+===== 10. VictonConnect-Remote (VC-R) – Configuration and monitoring via VRM =====
+==== 10.1 Introduction ====
+VictronConnect-Remote functionality enables Victron devices with a VE.Direct interface to be accessed remotely through a [[https://www.victronenergy.com/live/venus-os:start|GX device]], via the [[https://vrm.victronenergy.com|VRM online portal]].
+This powerful new feature allows full device configuration and monitoring from practically anywhere in the world using the VictronConnect app.
+The user interface experience is just like the devices were connected locally using Bluetooth or a wired VE.Direct to USB interface.
+==== 10.2 Compatibility ====
+The VictronConnect-Remote feature is ONLY compatible with devices connected to a GX Device with a VE.Direct interface.
+This includes;
+  * MPPT solar chargers with a VE.Direct interface (SmartSolar and BlueSolar)
+  * Battery monitors with a VE.Direct interface (BMV and SmartShunt)
+  * Specific inverters with a VE.Direct interface (Phenix Inverter VE.Direct and Pheonix Inverter Smart)
+  * Specific mains chargers with a VE.Direct interface (Pheonix Smart IP43)
+Devices connected with a VE.Bus interface, such as Multiplus/Quattro inverter-chargers and larger Phoenix Inverters are NOT compatible. However another feature [[https://www.victronenergy.com/live/vrm_portal:remote-veconfigure|Remote VEConfigure]] already exists to configure these devices remotely.
+Devices connected using a VE.Can interface, such as Lynx Shunt, Skylla chargers and MPPT solar chargers using a VE.Can interface are also NOT compatible and cannot be configured remotely.
+==== 10.3 Setup ====
+=== 10.3.1 Minimum Requirements ===
+  * VictronConnect SW: v5.20
+  * GX Device - Venus OS FW: v2.40 (However v2.53 recommended for full functionality)
+=== 10.3.2 VictronConnect ===
+  - Confirm that the phone, tablet or PC has VictronConnect installed and that the software version meets or exceeds the minimum requirements - upgrade if necessary
+  - Authorize VictronConnect to access your VRM account;
+  * Open the VictronConnect app
+  * Swipe across to the VRM tab, then select ‘SIGN IN TO VRM’
+  * Complete your email address and VRM password, then select ‘Authorize Victron Connect’
+{{:victronconnect:vcr_1.png?direct&200|VictronConnect-Remote - VRM Tab Sign In}}
+{{:victronconnect:vcr_2.png?direct&200|VictronConnect-Remote - Login to VRM}}
+  * If using a tablet or PC your browser may also request permission to proceed, if prompted select ‘Open’
+{{:victronconnect:vcr_3.png?direct&400|VictronConnect-Remote - Permission}}
+=== 10.3.3 GX Device ===
+-	Confirm that the GX Device is running Venus OS firmware version that meets or exceeds the minimum requirements - upgrade if necessary
+-	Enable ‘VRM two-way communication’ under Device List > Settings > VRM Online Portal
+{{:victronconnect:vcr_4.png?direct&400|VictronConnect-Remote - GX Device Settings}}
+==== 10.4 Local Tab ====
+The local tab displays all devices that are within local Bluetooth and wireless LAN range or physically connected to the phone, tablet or PC with VictronConnect (such as with a VE.Direct to USB or MK3 to USB interface cable)
+{{:victronconnect:vcr_5.png?direct&200|VictronConnect-Remote - Local Tab}}
+==== 10.5 VRM Tab ====
+The VRM tab displays all VRM installations associated with the VRM user profile.
+Any installation can be selected to access the VRM online portal or connected devices.
+{{:victronconnect:vcr_6.png?direct&200|VictronConnect-Remote - VRM Tab}}
+When a VRM installation is selected it will take a few seconds for a connection to be made, once the connection is established two tabs will appear, an ‘OVERVIEW’ tab and a ‘DEVICES’ tab.
+=== 10.5.1 Overview Tab ===
+The ‘OVERVIEW’ tab has an image of the GX device, the name of the VRM installation and a direct link to the associated [[https://vrm.victronenergy.com|VRM Online Portal]].
+{{:victronconnect:vcr_7.png?direct&200|VictronConnect-Remote - Installation Connecting}}
+{{:victronconnect:vcr_8.png?direct&200|VictronConnect-Remote - Overview Tab}}
+=== 10.5.2 Devices Tab ===
+The ‘DEVICES’ tab has a list of all compatible devices that are physically connected to the GX device.
+{{:victronconnect:vcr_9.png?direct&200|VictronConnect-Remote - Devices Tab}}
+If using a tablet or PC, the ‘DEVICES’ tab is shown as a panel on the right side of the same screen.
+{{:victronconnect:vcr_10.png?direct&600|VictronConnect-Remote - Tablet View}}
+==== 10.6 Remote device access ====
+When a device is selected it will take a few seconds for a connection to be made, once the connection is established live device information/data will begin to appear.
+{{:victronconnect:vcr_11a.png?direct&200|VictronConnect-Remote - BMV Device Selection}}
+{{:victronconnect:vcr_11.png?direct&200|VictronConnect-Remote - BMV Connecting}}
+Immediately after initial connection settings and historical data will be downloaded, during this time a cloud symbol will remain in the upper right corner (this typically takes less than 30 seconds).
+Settings cannot be accessed until the cloud symbol is replaced by the normal settings gear symbol.
+{{:victronconnect:vcr_12.png?direct&200|VictronConnect-Remote - BMV Settings Download}}
+{{:victronconnect:vcr_13.png?direct&200|VictronConnect-Remote - BMV Settings Ready}}
+==== 10.7 Signing out ====
+To disable the link between VictronConnect-Remote and your VRM account, expand the main menu and then select ‘Settings’.
+{{:victronconnect:vcr_14.png?direct&200|VictronConnect-Remote - Sign Out 1}}
+{{:victronconnect:vcr_15.png?direct&200|VictronConnect-Remote - Sign Out 2}}
+In the settings page select ‘SIGN OUT’ and then select ‘OK’ in the prompt window to confirm.
+{{:victronconnect:vcr_16.png?direct&200|VictronConnect-Remote - Sign Out 3}}
+{{:victronconnect:vcr_17.png?direct&200|VictronConnect-Remote - Sign Out 4}}
+After signing out VictronConnect-Remote will no longer have access to the VRM account or any of the associated VRM installations. To reinstate access the log in procedure needs to be repeated.
+==== 10.8 Troubleshooting and FAQ ====
+== Device not found ==
+  * VictronConnect-Remote is only compatible with devices that use a VE.Direct interface to the GX device – see the ‘compatibility’ section.
+  * Ensure that that the missing device is physically connected to the GX device, with the VE.Direct cable properly installed at both ends.
+  * Ensure that the device is running a recent firmware version.
+== Installation/GX device not found or offline ==
+  * Confirm that the installation is currently online and communicating with the VRM online portal.
+  * Ensure that the installation is linked to the VRM account used during initial VictronConnect-Remote sign in to VRM.
+  * Ensure that ‘VRM two-way communication’ is enabled – see the ‘settings’ section.
+  * Ensure that the GX device is running the minimum compatible Venus OS firmware version – see the ‘settings’ section.
+== VictronConnect has no VRM tab ==
+  * Ensure that the phone, tablet or PC is running the minimum compatible VictronConnect software version – see the ‘settings’ section.
+== VRM account ==
+  * It is necessary to have an active VRM account linked to your installation and any others that you intend to monitor or configure using VictronConnect-Remote - creating a new account is quick and easy.
+  * For further information in relation to VRM (Victron Remote Management) see [[https://www.victronenergy.com/live/vrm_portal:getting_started|Getting started with VRM]] and the [[https://vrm.victronenergy.com|VRM online portal]] site.
+== Systems with no GX device ==
+  * VictronConnect-Remote functionality is not possible unless the system includes a GX device. A GX device can be easily added to any system and there are a [[https://www.victronenergy.com/live/venus-os:start|range of products available]].
+== Installations with no internet connection ==
+  * VictronConnect-Remote functionality is not possible unless GX device at the installation site has an active internet connection.
+  * For remote sites without an existing internet connection or with mobile installations, a [[https://www.victronenergy.com/accessories/gx-gsm|Victron GS GSM modem]] can be easily be added to the system in order to provide an internet connection.
+== Large systems ==
+  * The use of the VictronConnect-Remote feature will slightly increase the GX device CPU load.
+  * In some large/complex systems (with many devices connected to the GX device) the CPU may already be operating at its limit and any additional CPU load could exceed its capability - this will typically be recognisable by slow user interface response and/or unexpected system reboots.
+  * It is important to select a GX device that has sufficient performance capability in relation to the system design, for example a Cerbo GX has significantly more processing power than a Color Control GX and is much better suited to large/complex systems – see the performance section in the [[https://www.victronenergy.com/live/venus-os:start|GX product range comparison table]].
+===== 11. Troubleshooting =====
+==== 11.1 Common Bluetooth problems and how to solve them ===
+The first step before attempting any of the specific troubleshooting advice below is to power down and then restart all related devices, (this includes phones, tablets, computers and Victron equipment).
 == I cannot find my device listed ==
@@ Line 686: / Line 863: @@
 == I can see but not connect to my device ==
-  * Make sure you are trying to connect to the right device. See [[start#renaming_your_devices | section 4.3]] to learn how you can give your device a //Custom Name//.
+  - Make sure you are trying to connect to the right device. See [[start#renaming_your_devices | section 4.3]] to learn how you can give your device a //Custom Name//.
-  * Make sure your device is in range. It can be that you are close enough to see the device but not close enough to connect to it.
+  - Make sure your device is in range. It can be that you are close enough to see the device but not close enough to connect to it.
-  * Make sure that Bluetooth is still enabled in your phone/tablet/laptop. If Bluetooth was disabled after scanning, you may be able to see your device listed but you won't be able to connect to it.
+  - Make sure that Bluetooth is still enabled in your phone/tablet/laptop. If Bluetooth was disabled after scanning, you may be able to see your device listed but you won't be able to connect to it.
-  * The Bluetooth bonding information may be outdated. This happens when the PIN code has been changed in the device, or if your Victron device has been connected to too many phones/tablets/Laptops. The device will only remember the last 10 phones/tablets/laptops connected to it. To solve this, remove the pairing completely from your phone/tablet/laptop system menu. Then open VictronConnect and re-pair the product and your device. Watch these instructional videos to learn how to remove the pairing on {{victronconnect:video_unpair_android_cropped.mp4?linkOnly | Android}} or {{victronconnect:video_unpair_ios.mp4?linkOnly | iOS}} devices.
+  - The Bluetooth bonding information may be outdated. This happens when the PIN code has been changed in the device, or if your Victron device has been connected to too many phones/tablets/Laptops. The device will only remember the last 10 phones/tablets/laptops connected to it. To solve this, remove the pairing completely from your phone/tablet/laptop system menu. Then open VictronConnect and re-pair the product and your device. Watch these instructional videos to learn how to remove the pairing on {{victronconnect:video_unpair_android_cropped.mp4?linkOnly | Android}} or {{victronconnect:video_unpair_ios.mp4?linkOnly | iOS}} devices.
-  * If you are using an Android phone/tablet, check [[start#bluetooth_connection_issues_on_android_devices| section 9.2]] below for issues particular to Android.
+  - If you are using an Android phone/tablet, check [[start#bluetooth_connection_issues_on_android_devices| section 9.2]] below for issues particular to Android.
+=== Connection fails around 20% ===
+. Make sure you are up to date with the latest version of VictronConnect.
+. [[https://www.victronenergy.com/live/victronconnect:start#bluetooth_smart_-_removing_from_the_list_of_paired_devices|Remove the device from the paired devices list]] in the phones Bluetooth settings.
+. Then [[https://www.victronenergy.com/live/victronconnect:start#bluetooth_smart_-_resetting_the_pin_code|Reset the PIN code]].
+. Force close the VictronConnect app, and then try reconnecting in VictronConnect using the default PIN 000000
-==== 10.2 Bluetooth connection issues on Android devices ====
+. Then [[https://www.victronenergy.com/live/victronconnect:start#bluetooth_smart_-_changing_the_pin_code| change the PIN code.]]
+==== 11.2 Bluetooth connection issues on Android devices ====
 === Step 1: Check that your device is supported ===
@@ Line 707: / Line 894: @@
 === Step 3: Check that VictronConnect has access to the Location services ===
-On Android 5 and later VictronConnect needs access to the device location services to be able to scan nearby bluetooth devices. Unless you checked "Don't show again" Victron connect will warn on each discovery attempt when permissions are not granted or location services are disabled.
+On Android 5 and later VictronConnect needs access to the device location services to be able to scan nearby Bluetooth devices. Unless you checked "Don't show again" VictronConnect will warn on each discovery attempt when permissions are not granted or location services are disabled.
 Permission to access location services is requested each time the app starts ...but if you checked the "Don't show again" option while denying, the request won't appear again.. You can grant permission by going to the Android settings -> Applications -> VictronConnect -> Permissions, and then enable the "Location" permission. Another way is to uninstall and then reinstall VictronConnect.
@@ Line 729: / Line 916: @@
 If you are still experiencing difficulties, having tried the steps above, try connecting using another phone ...preferably an Apple phone or tablet as they work without any issues.
-When successfully connected using another device, VictronConnect will automatically update the firmware in the Victron bluetooth device. After the firmware has been updated you may find that you can use the Android device with which you were experiencing difficulties.
+When successfully connected using another device, VictronConnect will automatically update the firmware in the Victron Bluetooth device. After the firmware has been updated you may find that you can use the Android device with which you were experiencing difficulties.
-==== 10.3 Problems during firmware updating ====
+==== 11.3 Problems during firmware updating ====
-First of all, its good to know that you can always restart the firmware update procedure. The update process will be restarted each time you connect to the product.
+First of all, it's good to know that you can always restart the firmware update procedure. The update process will be restarted each time you connect to the product.
 Keep your mobile device as close to the product as possible. If the update fails due to Bluetooth connectivity problems, and if your device is already paired to a product, try and remove the pairing completely from your phone/tablet/laptop system menu. Then open VictronConnect and re-pair the product and your device.
@@ Line 759: / Line 946: @@
   * The firmware update screen will appear again. You should now be able to update the dongle to the latest firmware version.
-==== 10.4 VE.Direct USB driver problem on macOS X 10.9 (Mavericks) ====
+==== 11.4 VE.Direct USB driver problem on macOS X 10.9 (Mavericks) ====
 The driver included in macOS X 10.9 "Mavericks" doesn't work properly with the VE.Direct USB cable. To fix this issue we recommend updating to a later version of macOS.
@@ Line 780: / Line 967: @@
 VictronConnect should now show the connected products.
-==== 10.5 VictronConnect on Windows doesn't find VE.Direct USB connected devices ====
+==== 11.5 VictronConnect on Windows doesn't find VE.Direct USB connected devices ====
 VE.Direct USB cable requires a driver to be installed.
@@ Line 786: / Line 973: @@
 The necessary drivers are available in the [[https://www.victronenergy.com/support-and-downloads/software#victronconnect-app|software section]].
-==== 10.6 VictronConnect on Android doesn't show files oppened from email or file manager apps ====
+==== 11.6 VictronConnect on Android doesn't show files opened from email or file manager apps ====
-VictronConnect needs to be running before oppening files.
+VictronConnect needs to be running before opening files.
-Open VictronConnect and without closing it switch to the app containing the file, select it an choose to open it with VictronConnect.
+Open VictronConnect and without closing it switch to the app containing the file, select it and choose to open it with VictronConnect.
-==== 10.7 How to create a VictronConnect Service Report ====
+==== 11.7 How to create a VictronConnect Service Report ====
 If you are experiencing issues with VictronConnect or your Victron product, you may be asked to create a "VictronConnect Service Report".
@@ Line 810: / Line 997: @@
 {{:victronconnect:victronconnect_service_report.jpg?direct&400|}}
-==== 10.8 VE.Bus firmware update fails at 5% on macOS ====
+==== 11.8 VE.Bus firmware update fails at 5% on macOS ====
 There is a known issue that makes VE.Bus firmware updates randomly fail on some macOS laptops. We are working on it; a new VictronConnect version fixing this issue is expected in the near future. Meanwhile this is the workaround for this:
@@ Line 819: / Line 1006: @@
 (1) For those with a technical background and wondering how, why and what minimising has to do with this: yes this really works, and relates to a power saving mode that has a side effect on serial communication.
-===== 11. Compatible Victron products =====
-==== SmartSolar MPPT Charge controllers ====
+===== 12. Compatible Victron products =====
+==== Solar Chargers ====
+=== SmartSolar MPPT Charge controllers ===
 ^                         ^ USB via VE.Direct port ^ Wireless Via Bluetooth ^
 | MPPT 75/10             | [[https://www.victronenergy.com/accessories/ve-direct-to-usb-interface|VE.Direct to USB accessory required]]            | Yes - Built in         |
@@ Line 848: / Line 1038: @@
 The same models, but then with a different part number do support using both the VE.Direct port and the built-in Bluetooth Smart function at the same time. As do all other SmartSolar MPPT models.
-==== Blue Smart IP22 Chargers ====
+=== BlueSolar MPPT Charge controllers ===
-^                               ^ USB via VE.Direct port ^ Wireless Via Bluetooth ^
-| All Blue Smart IP22 Chargers | No             | Yes - Built in                       |
-==== Blue Smart IP65 Chargers ====
-^                               ^ USB via VE.Direct port ^ Wireless Via Bluetooth ^
-| All Blue Smart IP65 Chargers  | No             | Yes - Built in                       |
-==== Blue Smart IP67 Chargers ====
-^                               ^ USB via VE.Direct port ^ Wireless Via Bluetooth ^
-| All Blue Smart IP67 Chargers  | No             | Yes - Built in                       |
-==== Orion-Tr Smart DC-DC Charger Isolated ====
-^                               ^ USB via VE.Direct port ^ Wireless Via Bluetooth ^
-| All Orion-Tr Smart DC-DC Isolated Chargers   | No             | Yes - Built in                       |
-==== Phoenix Smart IP43 Charger ====
-^                               ^ USB via VE.Direct port ^ Wireless Via Bluetooth ^
-| All Phoenix Smart IP43 Chargers  | Yes            | Yes - Built in                       |
-==== Battery Monitors ====
-^          ^ USB via VE.Direct port ^ Wireless Via Bluetooth ^
-| BMV-700  | [[https://www.victronenergy.com/accessories/ve-direct-to-usb-interface|VE.Direct to USB accessory required]]            | [[https://www.victronenergy.com/accessories/ve-direct-bluetooth-smart-dongle|VE.Direct to Bluetooth accessory required]]       |
-| BMV-702  | [[https://www.victronenergy.com/accessories/ve-direct-to-usb-interface|VE.Direct to USB accessory required]]           | [[https://www.victronenergy.com/accessories/ve-direct-bluetooth-smart-dongle|VE.Direct to Bluetooth accessory required]]       |
-| BMV-700H | [[https://www.victronenergy.com/accessories/ve-direct-to-usb-interface|VE.Direct to USB accessory required]]           | [[https://www.victronenergy.com/accessories/ve-direct-bluetooth-smart-dongle|VE.Direct to Bluetooth accessory required]]       |
-| BMV-712  | [[https://www.victronenergy.com/accessories/ve-direct-to-usb-interface|VE.Direct to USB accessory required]]           | Yes - Built in         |
-==== BlueSolar MPPT Charge controllers ====
 ^                         ^ USB via VE.Direct port ^ Wireless Via Bluetooth ^
 | MPPT 70/15              | Not compatible ||
@@ Line 896: / Line 1057: @@
+==== Battery Chargers ====
+^ Blue Smart IP22                 ^ USB via VE.Direct port ^ Wireless Via Bluetooth ^ Bluetooth on/off           ^ Charge cycle history       ^ Advanced settings ^
+| All Blue Smart IP22 Chargers    | No                     | Yes - Built in         | Yes - Since firmware v3.12 | No                         | No                |
+^ Blue Smart IP65                 ^ USB via VE.Direct port ^ Wireless Via Bluetooth ^ Bluetooth on/off           ^ Charge cycle history       ^ Advanced settings ^
+| Blue Smart IP65 12/25 Charger   | No                     | Yes - Built in         | Yes                        | Yes                        | Yes               |
+| Blue Smart IP65 24/13 Charger   | No                     | Yes - Built in         | Yes                        | Yes                        | Yes               |
+| Other Blue Smart IP65 Chargers  | No                     | Yes - Built in         | Yes - Since firmware v3.12 | No                         | No                |
+^ Blue Smart IP67                 ^ USB via VE.Direct port ^ Wireless Via Bluetooth ^ Bluetooth on/off           ^ Charge cycle history       ^ Advanced settings ^
+| All Blue Smart IP67 Chargers    | No                     | Yes - Built in         | Yes - Since firmware v3.12 | No                         | No                |
+^ Phoenix Smart IP43              ^ USB via VE.Direct port ^ Wireless Via Bluetooth ^ Bluetooth on/off           ^ Charge cycle history       ^ Advanced settings ^
+| All Phoenix Smart IP43 Chargers | Yes                    | Yes - Built in         | Yes                        | No                         | No                |
+^ IMPULSE-II Smart                ^ USB via VE.Direct port ^ Wireless Via Bluetooth ^ Bluetooth on/off           ^ Charge cycle history       ^ Advanced settings ^
+| All IMPULSE-II Smart Chargers   | No                     | Yes - Built in         | Yes - Since firmware v3.09 | Yes - Since firmware v3.09 | No                |
+==== Orion-Tr Smart DC-DC Charger Isolated ====
+^                               ^ USB via VE.Direct port ^ Wireless Via Bluetooth ^
+| All Orion-Tr Smart DC-DC Isolated Chargers   | No             | Yes - Built in                       |
+==== Battery Monitors ====
+^          ^ USB via VE.Direct port ^ Wireless Via Bluetooth ^
+| BMV-700  | [[https://www.victronenergy.com/accessories/ve-direct-to-usb-interface|VE.Direct to USB accessory required]]            | [[https://www.victronenergy.com/accessories/ve-direct-bluetooth-smart-dongle|VE.Direct to Bluetooth accessory required]]       |
+| BMV-702  | [[https://www.victronenergy.com/accessories/ve-direct-to-usb-interface|VE.Direct to USB accessory required]]           | [[https://www.victronenergy.com/accessories/ve-direct-bluetooth-smart-dongle|VE.Direct to Bluetooth accessory required]]       |
+| BMV-700H | [[https://www.victronenergy.com/accessories/ve-direct-to-usb-interface|VE.Direct to USB accessory required]]           | [[https://www.victronenergy.com/accessories/ve-direct-bluetooth-smart-dongle|VE.Direct to Bluetooth accessory required]]       |
+| BMV-712  | [[https://www.victronenergy.com/accessories/ve-direct-to-usb-interface|VE.Direct to USB accessory required]]           | Yes - Built in         |
@@ Line 937: / Line 1123: @@
-^ ^  USB via VE.Direct port^  Wireless Via Bluetooth^
-|  Phoenix Smart IP43 Charger 12/30|  No VE.Direct port|  Yes - Built in|
-|  Phoenix Smart IP43 Charger 12/50|  No VE.Direct port|  Yes - Built in|
-|  Phoenix Smart IP43 Charger 24/16|  No VE.Direct port|  Yes - Built in|
-|  Phoenix Smart IP43 Charger 24/25|  No VE.Direct port|  Yes - Built in|
@@ Line 951: / Line 1133: @@
 ==== MultiPlus, EasySolar, Quattro, Phoenix Inverter with VE.Bus, and similar products ====
 This section applies to MultiPlus, MultiPlus-II, MultiCompact, Multi (the models introduced in 2018), Quattro, EasySolar, EasySolar-II, MultiGrid and ECOMultis.
@@ Line 969: / Line 1152: @@
 For systems with a [[venus-os:start|GX device]] installed, and running firmware version 415 or newer, switching between on/off/charger-only and setting the input current limit IS possible.