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| victronconnect:start [2019-10-29 15:39] – [3.2 Bluetooth Smart - Changing the PIN code] mvader | victronconnect:start [2019-11-12 15:27] – [5.4 How to disable Bluetooth] evandromr |
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| - This applies to: | - This applies to: |
| - Phoenix Smart IP43 | - Phoenix Smart IP43 |
| - Skylla-S | |
| - Blue Smart IP22 | - Blue Smart IP22 |
| - Blue Smart IP65 | - Blue Smart IP65 |
| * Make sure your device is in range. | * Make sure your device is in range. |
| * If a firmware update failed, the device //Custom Name// might have reverted to its original name and serial number, check if that is the case. Once the update is completed, the //Custom Name// will be back. See more tips about troubleshooting firmware updates on [[start#problems_during_firmware_updating | section 9.3]]. | * If a firmware update failed, the device //Custom Name// might have reverted to its original name and serial number, check if that is the case. Once the update is completed, the //Custom Name// will be back. See more tips about troubleshooting firmware updates on [[start#problems_during_firmware_updating | section 9.3]]. |
| | * Only one device can be connected to a product at the same time. Make sure that no other device: phone/tablet/laptop is already connected. |
| | * Make sure you are attempting to connect from //within// VictronConnect - not from the system menu of your phone/tablet/laptop. If you have connected from the system menu: close VictronConnect, [[start#bluetooth_smart_-_removing_from_the_list_of_paired_devices |remove the pairing information from your device]], and then open and connect to your product from //within// VictronConnect. |
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| == I can see but not connect to my device == | == I can see but not connect to my device == |
| * Make sure you are trying to connect to the right device. See [[start#renaming_your_devices | section 4.3]] to learn how you can give your device a //Custom Name//. | - Make sure you are trying to connect to the right device. See [[start#renaming_your_devices | section 4.3]] to learn how you can give your device a //Custom Name//. |
| * Make sure your device is in range. It can be that you are close enough to see the device but not close enough to connect to it. | - Make sure your device is in range. It can be that you are close enough to see the device but not close enough to connect to it. |
| * Only one device can be connected to a product at the same time. Make sure that no other device: phone/tablet/laptop is already connected. | - Make sure that Bluetooth is still enabled in your phone/tablet/laptop. If Bluetooth was disabled after scanning, you may be able to see your device listed but you won't be able to connect to it. |
| * Make sure you are attempting to connect from //within// VictronConnect - not from the system menu of your phone/tablet/laptop. | - The Bluetooth bonding information may be outdated. This happens when the PIN code has been changed in the device, or if your Victron device has been connected to too many phones/tablets/Laptops. The device will only remember the last 10 phones/tablets/laptops connected to it. To solve this, remove the pairing completely from your phone/tablet/laptop system menu. Then open VictronConnect and re-pair the product and your device. Watch these instructional videos to learn how to remove the pairing on {{victronconnect:video_unpair_android_cropped.mp4?linkOnly | Android}} or {{victronconnect:video_unpair_ios.mp4?linkOnly | iOS}} devices. |
| * Make sure that Bluetooth is still enabled in your phone/tablet/laptop. If Bluetooth was disabled after scanning, you may be able to see your device listed but you won't be able to connect to it. | - If you are using an Android phone/tablet, check [[start#bluetooth_connection_issues_on_android_devices| section 9.2]] below for issues particular to Android. |
| * The Bluetooth bonding information may be outdated. This happens when the PIN code has been changed in the device, or if your Victron device has been connected to too many phones/tablets/Laptops. The device will only remember the last 10 phones/tablets/laptops connected to it. To solve this, remove the pairing completely from your phone/tablet/laptop system menu. Then open VictronConnect and re-pair the product and your device. Watch these instructional videos to learn how to remove the pairing on {{victronconnect:video_unpair_android_cropped.mp4?linkOnly | Android}} or {{victronconnect:video_unpair_ios.mp4?linkOnly | iOS}} devices. | |
| * If you are using an Android phone/tablet, check [[start#bluetooth_connection_issues_on_android_devices| section 9.2]] below for issues particular to Android. | |
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| | === Connection fails around 20% === |
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| | [[https://www.victronenergy.com/live/victronconnect:start#bluetooth_smart_-_removing_from_the_list_of_paired_devices|Remove the device from the paired devices list]] in the phones Bluetooth settings. [[https://www.victronenergy.com/live/victronconnect:start#bluetooth_smart_-_changing_the_pin_code|Then change the PIN code.]] |
| ==== 10.2 Bluetooth connection issues on Android devices ==== | ==== 10.2 Bluetooth connection issues on Android devices ==== |
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| For systems with a [[venus-os:start|GX device]] installed, and running firmware version 415 or newer, switching between on/off/charger-only and setting the input current limit IS possible. | For systems with a [[venus-os:start|GX device]] installed, and running firmware version 415 or newer, switching between on/off/charger-only and setting the input current limit IS possible. |
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