victronconnect:start
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victronconnect:start [2019-08-06 09:21] – [2.3 Resetting the Bluetooth Smart pin code] mvader | victronconnect:start [2019-08-15 11:48] – replace Venus-device with GX device guy_stewart | ||
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===== 9. Troubleshooting ===== | ===== 9. Troubleshooting ===== | ||
- | ==== 9.1 Cannot find my device (Bluetooth) === | + | ==== 9.1 Common |
+ | == I cannot find my device listed == | ||
* Make sure that you have a " | * Make sure that you have a " | ||
* Make sure your device is in range. | * Make sure your device is in range. | ||
- | | + | * If a firmware update failed, the device //Custom Name// might have reverted to its original name and serial number, check if that is the case. Once the update is completed, the //Custom Name// will be back. See more tips about troubleshooting firmware updates on [[start# |
- | * Make sure you are attempting to connect from //within// VictronConnect - not from the system menu of your phone/ | + | |
- | | + | |
- | If none of the above helps, and if your device is already paired | + | == I can see but not connect to my device == |
+ | * Make sure you are trying to connect to the right device. See [[start# | ||
+ | * Make sure your device is in range. It can be that you are close enough to see the device but not close enough to connect to it. | ||
+ | * Only one device can be connected | ||
+ | * Make sure you are attempting to connect from //within// VictronConnect - not from the system menu of your phone/ | ||
+ | * Make sure that Bluetooth is still enabled in your phone/ | ||
+ | * The Bluetooth bonding information may be outdated. This happens when the PIN code has been changed in the device, or if your Victron device has been connected to too many phones/ | ||
+ | * If you are using an Android phone/ | ||
==== 9.2 Bluetooth connection issues on Android devices ==== | ==== 9.2 Bluetooth connection issues on Android devices ==== | ||
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Note that switching between on/ | Note that switching between on/ | ||
- | For systems with a [[venus-os: | + | For systems with a [[venus-os: |
victronconnect/start.txt · Last modified: 2021-01-11 13:04 by boekel