Differences

This shows you the differences between two versions of the page.

--- victronconnect:start [2019-08-06 09:21] – [2.3 Resetting the Bluetooth Smart pin code] mvader
+++ victronconnect:start [2019-08-06 17:01] – [9.1 Cannot find my device (Bluetooth)] evandromr
@@ Line 494: / Line 494: @@
 ===== 9. Troubleshooting =====
-==== 9.1 Cannot find my device (Bluetooth) ===
+==== 9.1 Common Bluetooth problems and how to solve them ===
+== I cannot find my device listed ==
   * Make sure that you have a "Smart" Victron product. It needs to have a Bluetooth symbol.
   * Make sure your device is in range.
-  * Only one device can be connected to a product. Make sure that no other device: phone/tablet/laptop is already connected.
+  * If a firmware update failed, the device //Custom Name// might have reverted to its original name and serial number, check if that is the case. Once the update is completed, the //Custom Name// will be back. See more tips about troubleshooting firmware updates on [[start#problems_during_firmware_updating | section 9.3]].
-  * Make sure you are attempting to connect from //within// VictronConnect - not from the system menu of your phone/tablet/laptop.
-  * If a firmware update failed, the device //Custom Name// might have reverted to its original name and serial number, check if that is the case. Once the update is completed, the //Custom Name// will be back. See more tips about troubleshooting firmware updates on [[start#problems_during_firmware_updating | section 9.3]]
-If none of the above helps, and if your device is already paired to a product, remove the pairing completely from your phone/tablet/laptop system menu. Then open VictronConnect and re-pair the product and your device. Watch these instructional videos to learn how to remove the pairing on {{ :victronconnect:video_unpair_android_cropped.mp4?linkOnly | Android}} or {{ :victronconnect:video_unpair_ios.mp4?linkOnly | iOS }} devices
+== I can see but not connect to my device ==
+  * Make sure you are trying to connect to the right device. See [[start#renaming_your_devices | section 4.3]] to learn how you can give your device a //Custom Name//.
+  * Make sure your device is in range. It can be that you are close enough to see the device but not close enough to connect to it.
+  * Only one device can be connected to a product at the same time. Make sure that no other device: phone/tablet/laptop is already connected.
+  * Make sure you are attempting to connect from //within// VictronConnect - not from the system menu of your phone/tablet/laptop.
+  * Make sure that Bluetooth is still enabled in your phone/tablet/laptop. If Bluetooth was disabled after scanning, you may be able to see your device listed but you won't be able to connect to it.
+  * The Bluetooth bonding information may be outdated. This happens when the PIN code has been changed in the device, or if your Victron device has been connected to too many phones/tablets/Laptops. The device will only remember the last 10 phones/tablets/laptops connected to it. To solve this, remove the pairing completely from your phone/tablet/laptop system menu. Then open VictronConnect and re-pair the product and your device. Watch these instructional videos to learn how to remove the pairing on {{victronconnect:video_unpair_android_cropped.mp4?linkOnly | Android}} or {{victronconnect:video_unpair_ios.mp4?linkOnly | iOS}} devices.
+  * If you are using an Android phone/tablet, check [[start#bluetooth_connection_issues_on_android_devices| section 9.2]] below for issues particular to Android.
 ==== 9.2 Bluetooth connection issues on Android devices ====