Differences

This shows you the differences between two versions of the page.

--- victronconnect:start [2019-07-30 11:08] – [9.1 Cannot find my device (Bluetooth)] evandromr
+++ victronconnect:start [2019-08-15 11:48] – replace Venus-device with GX device guy_stewart
@@ Line 39: / Line 39: @@
 **To prevent unauthorised connections to your device we recommend you change the PIN code. Avoid using obvious PIN codes such as 111111 or 123456.**
-To change the PIN code: First complete your connection; then go to the **Product info** page. To access that page, click the button on the upper right. For some products it will be the settings icon: {{:ve.direct:wrench.png?nolink|}}. After opening that menu press {{:victronconnect:vc4_ic_more.png?nolink|}}, and click **Product info**.
+To change the PIN code, first complete your connection. Then go to the **Product info** page. To access that page, click the button on the upper right. For some products it will be the settings icon: {{:ve.direct:wrench.png?nolink|}}. After opening that menu press {{:victronconnect:vc4_ic_more.png?nolink|}}, and click **Product info**.
 For other products you'll find the {{:victronconnect:vc4_ic_info.png?nolink|}} button on the upper right, which takes you straight to the Product info page.
+On this page, select the change pin code button.
+Note that after changing the pin code, all other phones, tablets and laptops connected to the Victron product need to be repaired as well; and first their pairing needs to be removed. See videos (TODO - improve this text and add links to those videos or to the right section in the manual.).
 ==== 2.3 Resetting the Bluetooth Smart pin code ====
@@ Line 65: / Line 69: @@
 On a desktop (Windows, Mac), 'right click' the product description instead of pressing and holding.
-=== Blue Smart Solar Charger ===
+=== Smart Solar Charger ===
 On the device list: Press and hold the product description for which you would like to reset the PIN code. A menu will pop up offering a 'Reset PIN code' option. Click that, and enter the PUK code. The PUK code can be found on the product label, on the back of the product.
@@ Line 490: / Line 494: @@
 ===== 9. Troubleshooting =====
-==== 9.1 Cannot find my device (Bluetooth) ===
+==== 9.1 Common Bluetooth problems and how to solve them ===
+== I cannot find my device listed ==
   * Make sure that you have a "Smart" Victron product. It needs to have a Bluetooth symbol.
   * Make sure your device is in range.
-  * Only one device can be connected to a product. Make sure that no other device: phone/tablet/laptop is already connected.
+  * If a firmware update failed, the device //Custom Name// might have reverted to its original name and serial number, check if that is the case. Once the update is completed, the //Custom Name// will be back. See more tips about troubleshooting firmware updates on [[start#problems_during_firmware_updating | section 9.3]].
+== I can see but not connect to my device ==
+  * Make sure you are trying to connect to the right device. See [[start#renaming_your_devices | section 4.3]] to learn how you can give your device a //Custom Name//.
+  * Make sure your device is in range. It can be that you are close enough to see the device but not close enough to connect to it.
+  * Only one device can be connected to a product at the same time. Make sure that no other device: phone/tablet/laptop is already connected.
   * Make sure you are attempting to connect from //within// VictronConnect - not from the system menu of your phone/tablet/laptop.
+  * Make sure that Bluetooth is still enabled in your phone/tablet/laptop. If Bluetooth was disabled after scanning, you may be able to see your device listed but you won't be able to connect to it.
-If none of the above helps, and if your device is already paired to a product, remove the pairing completely from your phone/tablet/laptop system menu. Then open VictronConnect and re-pair the product and your device.
+  * The Bluetooth bonding information may be outdated. This happens when the PIN code has been changed in the device, or if your Victron device has been connected to too many phones/tablets/Laptops. The device will only remember the last 10 phones/tablets/laptops connected to it. To solve this, remove the pairing completely from your phone/tablet/laptop system menu. Then open VictronConnect and re-pair the product and your device. Watch these instructional videos to learn how to remove the pairing on {{victronconnect:video_unpair_android_cropped.mp4?linkOnly | Android}} or {{victronconnect:video_unpair_ios.mp4?linkOnly | iOS}} devices.
+  * If you are using an Android phone/tablet, check [[start#bluetooth_connection_issues_on_android_devices| section 9.2]] below for issues particular to Android.
-Watch these instructional videos to learn how to remove the pairing on {{ :victronconnect:video_unpair_android_cropped.mp4?linkOnly | Android}} or {{ :victronconnect:video_unpair_ios.mp4?linkOnly | iOs }} devices
 ==== 9.2 Bluetooth connection issues on Android devices ====
@@ Line 541: / Line 550: @@
 First of all, its good to know that you can always restart the firmware update procedure. The update process will be restarted each time you connect to the product.
-If the firmware update stops at a random percentage during each retry, just keep trying - it will succeed eventually. Keep your mobile device as close to the product as possible. If the update fails even after many attempts, try using another phone or tablet ...if possible an Apple iOS device - they usually work without any issues. After the update, you may find you can use the phone with which you were having difficulty.
+Keep your mobile device as close to the product as possible. If the update fails due to Bluetooth connectivity problems, and if your device is already paired to a product, try and remove the pairing completely from your phone/tablet/laptop system menu. Then open VictronConnect and re-pair the product and your device.
+Watch these instructional videos to learn how to remove the pairing on {{ :victronconnect:video_unpair_android_cropped.mp4?linkOnly | Android}} or {{ :victronconnect:video_unpair_ios.mp4?linkOnly | iOs }} devices
+If the firmware update stops at a random percentage during each retry, just keep trying - it will succeed eventually. If the update fails even after many attempts, try using another phone or tablet ...if possible an Apple iOS device - they usually work without any issues. After the update, you may find you can use the phone with which you were having difficulty.
 === Update stops at 4% or earlier ===
@@ Line 770: / Line 782: @@
 Note that switching between on/off/charger-only as well as setting the input current limit is not possible when there is a DMC or VE.Bus BMS installed.
-For systems with a [[venus-os:start|Venus-device]] installed, and running firmware version 415 or newer, switching between on/off/charger-only and setting the input current limit IS possible.
+For systems with a [[venus-os:start|GX device]] installed, and running firmware version 415 or newer, switching between on/off/charger-only and setting the input current limit IS possible.