Differences

This shows you the differences between two versions of the page.

--- victronconnect:start [2019-02-09 12:06] – [2.1 Bluetooth Smart - Pairing and Connecting] guy_stewart
+++ victronconnect:start [2019-08-06 09:21] – [2.3 Resetting the Bluetooth Smart pin code] mvader
@@ Line 39: / Line 39: @@
 **To prevent unauthorised connections to your device we recommend you change the PIN code. Avoid using obvious PIN codes such as 111111 or 123456.**
-To change the PIN code: First complete your connection; then go to the **Product info** page. To access that page, click the button on the upper right. For some products it will be the settings icon: {{:ve.direct:wrench.png?nolink|}}. After opening that menu press {{:victronconnect:vc4_ic_more.png?nolink|}}, and click **Product info**.
+To change the PIN code, first complete your connection. Then go to the **Product info** page. To access that page, click the button on the upper right. For some products it will be the settings icon: {{:ve.direct:wrench.png?nolink|}}. After opening that menu press {{:victronconnect:vc4_ic_more.png?nolink|}}, and click **Product info**.
 For other products you'll find the {{:victronconnect:vc4_ic_info.png?nolink|}} button on the upper right, which takes you straight to the Product info page.
+On this page, select the change pin code button.
+Note that after changing the pin code, all other phones, tablets and laptops connected to the Victron product need to be repaired as well; and first their pairing needs to be removed. See videos (TODO - improve this text and add links to those videos or to the right section in the manual.).
 ==== 2.3 Resetting the Bluetooth Smart pin code ====
@@ Line 65: / Line 69: @@
 On a desktop (Windows, Mac), 'right click' the product description instead of pressing and holding.
-=== Blue Smart Solar Charger ===
+=== Smart Solar Charger ===
 On the device list: Press and hold the product description for which you would like to reset the PIN code. A menu will pop up offering a 'Reset PIN code' option. Click that, and enter the PUK code. The PUK code can be found on the product label, on the back of the product.
@@ Line 121: / Line 125: @@
 === Android 6 and later ===
-No known issues.
+No known issues, when Access to Locations services are enabled.
 === Access to location services required? ===
@@ Line 237: / Line 241: @@
 **Windows**\\
-Here is a VictronConnect app screenshot from a device using a version of the Microsoft Windows operating system.
+Here is a VictronConnect app screenshot from a device using a version of the Microsoft Windows operating system showing information from an MPPT.
 {{:victronconnect:vc4_windows_bluesolar_live.png?direct&600|}}
@@ Line 243: / Line 247: @@
 **macOS X**\\
-Here is a VictronConnect app screenshot from a device running the Mac Operating System.
+Here is a VictronConnect app screenshot from a device running the Mac Operating System showing information from an MPPT.
 {{:victronconnect:vc4_mac_bluesolar_live.png?direct&600|}}
@@ Line 374: / Line 378: @@
 __Do I need to be connected to the internet for updating firmware?__
-No. Updating firmware does **not** require an internet connection, the latest Firmware files already loaded inside VictronConnect, on your phone/tablet/laptop. When updating the app, all firmware files are updated as well automatically.
+No. Updating firmware does **not** require an internet connection, the latest Firmware files are already loaded inside VictronConnect, on your phone/tablet/laptop. When updating the app, all firmware files are updated as well automatically.
 __How does it work?__
@@ Line 492: / Line 496: @@
 ==== 9.1 Cannot find my device (Bluetooth) ===
+  * Make sure that you have a "Smart" Victron product. It needs to have a Bluetooth symbol.
   * Make sure your device is in range.
   * Only one device can be connected to a product. Make sure that no other device: phone/tablet/laptop is already connected.
   * Make sure you are attempting to connect from //within// VictronConnect - not from the system menu of your phone/tablet/laptop.
+  * If a firmware update failed, the device //Custom Name// might have reverted to its original name and serial number, check if that is the case. Once the update is completed, the //Custom Name// will be back. See more tips about troubleshooting firmware updates on [[start#problems_during_firmware_updating | section 9.3]]
-If none of the above helps, and if your device is already paired to a product, remove the pairing completely from your phone/tablet/laptop system menu. Then open VictronConnect and re-pair the product and your device.
+If none of the above helps, and if your device is already paired to a product, remove the pairing completely from your phone/tablet/laptop system menu. Then open VictronConnect and re-pair the product and your device. Watch these instructional videos to learn how to remove the pairing on {{ :victronconnect:video_unpair_android_cropped.mp4?linkOnly | Android}} or {{ :victronconnect:video_unpair_ios.mp4?linkOnly | iOS }} devices
 ==== 9.2 Bluetooth connection issues on Android devices ====
@@ Line 521: / Line 527: @@
 === Step 5. Search & connect from within VictronConnect ...NOT from the system Bluetooth menu ===
-=== Step 6. Try another phone at first ===
+=== Step 6. Pin-code pop-up never shows ===
+On some Android phones, the pin-code pop-up dialog doesn't show. It is hidden into the notifications bar.
+Try to connect and when the connection is stuck at 80%, open the notifications bar and check if the PIN code/Pair request is there, if it the case open it and enter the PIN code.
+The default pin-code is 000000, six times zero.
+=== Step 7. Try another phone at first ===
 If you are still experiencing difficulties, having tried the steps above, try connecting using another phone ...preferably an Apple phone or tablet as they work without any issues.
@@ Line 530: / Line 544: @@
 First of all, its good to know that you can always restart the firmware update procedure. The update process will be restarted each time you connect to the product.
-If the firmware update stops at a random percentage during each retry, just keep trying - it will succeed eventually. Keep your mobile device as close to the product as possible. If the update fails even after many attempts, try using another phone or tablet ...if possible an Apple iOS device - they usually work without any issues. After the update, you may find you can use the phone with which you were having difficulty.
+Keep your mobile device as close to the product as possible. If the update fails due to Bluetooth connectivity problems, and if your device is already paired to a product, try and remove the pairing completely from your phone/tablet/laptop system menu. Then open VictronConnect and re-pair the product and your device.
+Watch these instructional videos to learn how to remove the pairing on {{ :victronconnect:video_unpair_android_cropped.mp4?linkOnly | Android}} or {{ :victronconnect:video_unpair_ios.mp4?linkOnly | iOs }} devices
+If the firmware update stops at a random percentage during each retry, just keep trying - it will succeed eventually. If the update fails even after many attempts, try using another phone or tablet ...if possible an Apple iOS device - they usually work without any issues. After the update, you may find you can use the phone with which you were having difficulty.
 === Update stops at 4% or earlier ===
@@ Line 585: / Line 602: @@
 Open VictronConnect and without closing it switch to the app containing the file, select it an choose to open it with VictronConnect.
+==== 9.7 How to create a VictronConnect Service Report ====
+If you are experiencing issues with VictronConnect or your Victron product, you may be asked to create a "VictronConnect Service Report".
+To do this,
+  - Open VictronConnect
+  - Perform the action that leads to the bug or issue
+  - Return to the main menu
+  - Select the three lines menu
+  - Select Settings
+  - Click or tap CREATE SERVICE REPORT
+  - Save, email or copy the file to Victron, via email or the Victron Community.
+{{:victronconnect:victronconnect_service_report.jpg?direct&400|}}
 ===== 10. Compatible Victron products =====
@@ Line 748: / Line 782: @@
 ===== DISQUS =====
 ~~DISQUS~~