Differences

This shows you the differences between two versions of the page.

--- victronconnect:start [2019-02-09 12:06] – [2.1 Bluetooth Smart - Pairing and Connecting] guy_stewart
+++ victronconnect:start [2019-07-30 11:08] – [9.1 Cannot find my device (Bluetooth)] evandromr
@@ Line 121: / Line 121: @@
 === Android 6 and later ===
-No known issues.
+No known issues, when Access to Locations services are enabled.
 === Access to location services required? ===
@@ Line 237: / Line 237: @@
 **Windows**\\
-Here is a VictronConnect app screenshot from a device using a version of the Microsoft Windows operating system.
+Here is a VictronConnect app screenshot from a device using a version of the Microsoft Windows operating system showing information from an MPPT.
 {{:victronconnect:vc4_windows_bluesolar_live.png?direct&600|}}
@@ Line 243: / Line 243: @@
 **macOS X**\\
-Here is a VictronConnect app screenshot from a device running the Mac Operating System.
+Here is a VictronConnect app screenshot from a device running the Mac Operating System showing information from an MPPT.
 {{:victronconnect:vc4_mac_bluesolar_live.png?direct&600|}}
@@ Line 374: / Line 374: @@
 __Do I need to be connected to the internet for updating firmware?__
-No. Updating firmware does **not** require an internet connection, the latest Firmware files already loaded inside VictronConnect, on your phone/tablet/laptop. When updating the app, all firmware files are updated as well automatically.
+No. Updating firmware does **not** require an internet connection, the latest Firmware files are already loaded inside VictronConnect, on your phone/tablet/laptop. When updating the app, all firmware files are updated as well automatically.
 __How does it work?__
@@ Line 492: / Line 492: @@
 ==== 9.1 Cannot find my device (Bluetooth) ===
+  * Make sure that you have a "Smart" Victron product. It needs to have a Bluetooth symbol.
   * Make sure your device is in range.
   * Only one device can be connected to a product. Make sure that no other device: phone/tablet/laptop is already connected.
@@ Line 497: / Line 498: @@
 If none of the above helps, and if your device is already paired to a product, remove the pairing completely from your phone/tablet/laptop system menu. Then open VictronConnect and re-pair the product and your device.
+Watch these instructional videos to learn how to remove the pairing on {{ :victronconnect:video_unpair_android_cropped.mp4?linkOnly | Android}} or {{ :victronconnect:video_unpair_ios.mp4?linkOnly | iOs }} devices
 ==== 9.2 Bluetooth connection issues on Android devices ====
@@ Line 521: / Line 524: @@
 === Step 5. Search & connect from within VictronConnect ...NOT from the system Bluetooth menu ===
-=== Step 6. Try another phone at first ===
+=== Step 6. Pin-code pop-up never shows ===
+On some Android phones, the pin-code pop-up dialog doesn't show. It is hidden into the notifications bar.
+Try to connect and when the connection is stuck at 80%, open the notifications bar and check if the PIN code/Pair request is there, if it the case open it and enter the PIN code.
+The default pin-code is 000000, six times zero.
+=== Step 7. Try another phone at first ===
 If you are still experiencing difficulties, having tried the steps above, try connecting using another phone ...preferably an Apple phone or tablet as they work without any issues.
@@ Line 585: / Line 596: @@
 Open VictronConnect and without closing it switch to the app containing the file, select it an choose to open it with VictronConnect.
+==== 9.7 How to create a VictronConnect Service Report ====
+If you are experiencing issues with VictronConnect or your Victron product, you may be asked to create a "VictronConnect Service Report".
+To do this,
+  - Open VictronConnect
+  - Perform the action that leads to the bug or issue
+  - Return to the main menu
+  - Select the three lines menu
+  - Select Settings
+  - Click or tap CREATE SERVICE REPORT
+  - Save, email or copy the file to Victron, via email or the Victron Community.
+{{:victronconnect:victronconnect_service_report.jpg?direct&400|}}
 ===== 10. Compatible Victron products =====
@@ Line 748: / Line 776: @@
 ===== DISQUS =====
 ~~DISQUS~~