victronconnect:start
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victronconnect:start [2019-01-24 10:17] – [7. Demo feature] marmour | victronconnect:start [2019-07-30 11:08] – [9.1 Cannot find my device (Bluetooth)] evandromr | ||
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==== 2.1 Bluetooth Smart - Pairing and Connecting ==== | ==== 2.1 Bluetooth Smart - Pairing and Connecting ==== | ||
+ | - Enable the Bluetooth setting on your device, but do not pair outside of VictronConnect. | ||
- Open VictronConnect | - Open VictronConnect | ||
- | - On your Phone or Tablet: pull down the screen to initiate a scan. | + | - On your Phone or Tablet: pull down the screen, or tap the refresh button |
- | - On your Computer or Laptop: click the " | + | - On your Computer or Laptop: click the " |
- The first time you attempt to connect the phone will ask to ' | - The first time you attempt to connect the phone will ask to ' | ||
- Connection is complete. | - Connection is complete. | ||
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=== Android 6 and later === | === Android 6 and later === | ||
- | No known issues. | + | No known issues, when Access to Locations services are enabled. |
=== Access to location services required? === | === Access to location services required? === | ||
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**Windows**\\ | **Windows**\\ | ||
- | Here is a VictronConnect app screenshot from a device using a version of the Microsoft Windows operating system. | + | Here is a VictronConnect app screenshot from a device using a version of the Microsoft Windows operating system |
{{: | {{: | ||
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**macOS X**\\ | **macOS X**\\ | ||
- | Here is a VictronConnect app screenshot from a device running the Mac Operating System. | + | Here is a VictronConnect app screenshot from a device running the Mac Operating System |
{{: | {{: | ||
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__Do I need to be connected to the internet for updating firmware?__ | __Do I need to be connected to the internet for updating firmware?__ | ||
- | No. Updating firmware does **not** require an internet connection, the latest Firmware files already loaded inside VictronConnect, | + | No. Updating firmware does **not** require an internet connection, the latest Firmware files are already loaded inside VictronConnect, |
__How does it work?__ | __How does it work?__ | ||
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==== 9.1 Cannot find my device (Bluetooth) === | ==== 9.1 Cannot find my device (Bluetooth) === | ||
+ | * Make sure that you have a " | ||
* Make sure your device is in range. | * Make sure your device is in range. | ||
* Only one device can be connected to a product. Make sure that no other device: phone/ | * Only one device can be connected to a product. Make sure that no other device: phone/ | ||
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If none of the above helps, and if your device is already paired to a product, remove the pairing completely from your phone/ | If none of the above helps, and if your device is already paired to a product, remove the pairing completely from your phone/ | ||
+ | |||
+ | Watch these instructional videos to learn how to remove the pairing on {{ : | ||
==== 9.2 Bluetooth connection issues on Android devices ==== | ==== 9.2 Bluetooth connection issues on Android devices ==== | ||
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=== Step 5. Search & connect from within VictronConnect ...NOT from the system Bluetooth menu === | === Step 5. Search & connect from within VictronConnect ...NOT from the system Bluetooth menu === | ||
- | === Step 6. Try another phone at first === | + | === Step 6. Pin-code pop-up never shows === |
+ | |||
+ | On some Android phones, the pin-code pop-up dialog doesn' | ||
+ | |||
+ | Try to connect and when the connection is stuck at 80%, open the notifications bar and check if the PIN code/Pair request is there, if it the case open it and enter the PIN code. | ||
+ | |||
+ | The default pin-code is 000000, six times zero. | ||
+ | |||
+ | === Step 7. Try another phone at first === | ||
If you are still experiencing difficulties, | If you are still experiencing difficulties, | ||
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Open VictronConnect and without closing it switch to the app containing the file, select it an choose to open it with VictronConnect. | Open VictronConnect and without closing it switch to the app containing the file, select it an choose to open it with VictronConnect. | ||
+ | |||
+ | ==== 9.7 How to create a VictronConnect Service Report ==== | ||
+ | |||
+ | If you are experiencing issues with VictronConnect or your Victron product, you may be asked to create a " | ||
+ | |||
+ | To do this, | ||
+ | |||
+ | - Open VictronConnect | ||
+ | - Perform the action that leads to the bug or issue | ||
+ | - Return to the main menu | ||
+ | - Select the three lines menu | ||
+ | - Select Settings | ||
+ | - Click or tap CREATE SERVICE REPORT | ||
+ | - Save, email or copy the file to Victron, via email or the Victron Community. | ||
+ | |||
+ | |||
+ | {{: | ||
===== 10. Compatible Victron products ===== | ===== 10. Compatible Victron products ===== | ||
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===== DISQUS ===== | ===== DISQUS ===== | ||
~~DISQUS~~ | ~~DISQUS~~ | ||
- |
victronconnect/start.txt · Last modified: 2021-01-11 13:04 by boekel