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victronconnect:start [2019-02-19 13:32]
guy_stewart [4.1 Screenshots (click to enlarge)]
victronconnect:start [2019-06-25 16:08] (current)
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 === Android 6 and later === === Android 6 and later ===
  
-No known issues.+No known issues, when Access to Locations services are enabled
  
 === Access to location services required? === === Access to location services required? ===
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 __Do I need to be connected to the internet for updating firmware?__ __Do I need to be connected to the internet for updating firmware?__
  
-No. Updating firmware does **not** require an internet connection, the latest Firmware files already loaded inside VictronConnect,​ on your phone/​tablet/​laptop. When updating the app, all firmware files are updated as well automatically.+No. Updating firmware does **not** require an internet connection, the latest Firmware files are already loaded inside VictronConnect,​ on your phone/​tablet/​laptop. When updating the app, all firmware files are updated as well automatically.
  
 __How does it work?__ __How does it work?__
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 ==== 9.1 Cannot find my device (Bluetooth) === ==== 9.1 Cannot find my device (Bluetooth) ===
  
 +  * Make sure that you have a "​Smart"​ Victron product. It needs to have a Bluetooth symbol.
   * Make sure your device is in range.   * Make sure your device is in range.
   * Only one device can be connected to a product. Make sure that no other device: phone/​tablet/​laptop is already connected.   * Only one device can be connected to a product. Make sure that no other device: phone/​tablet/​laptop is already connected.
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 === Step 5. Search & connect from within VictronConnect ...NOT from the system Bluetooth menu === === Step 5. Search & connect from within VictronConnect ...NOT from the system Bluetooth menu ===
  
-=== Step 6. Try another phone at first ===+=== Step 6. Pin-code pop-up never shows === 
 + 
 +On some Android phones, the pin-code pop-up dialog doesn'​t show. It is hidden into the notifications bar.  
 + 
 +Try to connect and when the connection is stuck at 80%, open the notifications bar and check if the PIN code/Pair request is there, if it the case open it and enter the PIN code. 
 + 
 +The default pin-code is 000000, six times zero. 
 + 
 +=== Step 7. Try another phone at first ===
  
 If you are still experiencing difficulties,​ having tried the steps above, try connecting using another phone ...preferably an Apple phone or tablet as they work without any issues. If you are still experiencing difficulties,​ having tried the steps above, try connecting using another phone ...preferably an Apple phone or tablet as they work without any issues.
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 Open VictronConnect and without closing it switch to the app containing the file, select it an choose to open it with VictronConnect. Open VictronConnect and without closing it switch to the app containing the file, select it an choose to open it with VictronConnect.
  
 +
 +==== 9.7 How to create a VictronConnect Service Report ====
 +
 +If you are experiencing issues with VictronConnect or your Victron product, you may be asked to create a "​VictronConnect Service Report"​. ​
 +
 +To do this, 
 +
 +  - Open VictronConnect
 +  - Perform the action that leads to the bug or issue
 +  - Return to the main menu
 +  - Select the three lines menu
 +  - Select Settings
 +  - Click or tap CREATE SERVICE REPORT
 +  - Save, email or copy the file to Victron, via email or the Victron Community.
 +
 +
 +{{:​victronconnect:​victronconnect_service_report.jpg?​direct&​400|}}
  
 ===== 10. Compatible Victron products ===== ===== 10. Compatible Victron products =====
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 ===== DISQUS ===== ===== DISQUS =====
 ~~DISQUS~~ ~~DISQUS~~
- 
victronconnect/start.txt · Last modified: 2019-06-25 16:08 (external edit)