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| venus-os:gx-gsm [2019-10-03 13:48] – [5. Trouble shooting] mvader | venus-os:gx-gsm [2019-10-03 16:30] – [5. Trouble shooting] mvader |
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| | 4 | Signal strength | 1 bar minimum for VRM logging, 2 or 3 bars are necessary for a working remote console | | | 4 | Signal strength | 1 bar minimum for VRM logging, 2 or 3 bars are necessary for a working remote console | |
| | 5 | Carrier registration | Check that a name of a Cellular provider is visible in the "Carrier" field. If it is not, check signal strength and otherwise contact your simcard provider and/or insert the simcard in a phone to double check its operation and subscription status. | | | 5 | Carrier registration | Check that a name of a Cellular provider is visible in the "Carrier" field. If it is not, check signal strength and otherwise contact your simcard provider and/or insert the simcard in a phone to double check its operation and subscription status. | |
| | 6 | Internet connection | Verify that the Internet shows "Online". Reasons for the system to not go "Online" whilst properly registered on the Network are: 1) APN not configured, contact the network operator for details. 2) The network is a different one than the home network (ie. roaming), and the setting to permit Roaming is disabled. 3) Signal strength is strong enough to register on the network, but not to open the data connection to the internet. 4) The GX Device is already connected to Ethernet or WiFi: they have priority over the cellular connection. | | | 6 | Internet connection | Verify that the Internet shows "Online". Reasons for the system to not go "Online" whilst properly registered on the Network are: 1) APN not configured, contact the network operator for details. 2) The network is a different one than the home network (ie. roaming), and the setting to permit Roaming is disabled. 3) Signal strength is strong enough to register on the network, but not to open the data connection to the internet. | |
| | 7 | Connection to VRM Portal | Verify that the VRM Portal menu shows a recent last connection time. See Settings -> VRM Portal. For more details, see [[https://www.victronenergy.com/live/ccgx:start#trouble_shooting_data_logging|the VRM Connection troubleshooting chapter of the GX Manual]]. | | | 7 | Connection to VRM Portal | Verify that the VRM Portal menu shows a recent last connection time. See Settings -> VRM Portal. For more details, see [[https://www.victronenergy.com/live/ccgx:start#trouble_shooting_data_logging|the VRM Connection troubleshooting chapter of the GX Manual]]. | |
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| An outdoor antenna typically increases received signal by 15 dB to 25 dB. | An outdoor antenna typically increases received signal by 15 dB to 25 dB. |
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| | Note that when the GX Device is already connected to Ethernet or WiFi, these have priority over the cellular connection. Even when the available Ethernet or WiFi connection does **not** have a good connection to the internet. There is **no** automatic detection in place which in such case switches over to the GX GSM. In more technical language: when the cellular data connection is active, it is configured with a high routing metric. This way, the Linux kernel prioritises Ethernet or Wifi when these are available. |
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| This screenshot shows how all details look when everything is OK: | This screenshot shows how all details look when everything is OK: |
