Differences

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--- venus-os:gx-gsm [2019-09-06 09:26] – [3. Configuration] marmour
+++ venus-os:gx-gsm [2019-10-03 13:42] – [5. Trouble shooting] mvader
@@ Line 29: / Line 29: @@
 ==== Compatibility ====
-The GX GSM can be used with any of the [[venus-os:start|GX Devices]], including:
+The GX GSM can be used with any of the [[venus-os:start|GX Devices]].
-  * Color Control GX
-  * Venus GX
-  * Octo GX
 The GX GSM requires Venus OS v2.22 or newer to be installed on the GX Device.
@@ Line 57: / Line 54: @@
 {{:venus-os:gsm-settings-full.png?direct&480|}}
-When using a SIM card with its SIM-pin security disabled, the system will work without further configuration. Verify operation by .. ? (Check VRM Last log data?)
+When using a SIM card with its SIM-pin security disabled, the system will work without further configuration.
 Setting a SIM pin helps reducing the risk of the SIM card being stolen and used. Use a mobile phone to set the SIM pin, and there after configure it on the GX-device.
@@ Line 75: / Line 72: @@
 ^ Icon ^ Details ^
-| {{:venus-os:gsm-status-signalstrength.png?nolink&27}}     | GSM modem is connected to network, but not to the internet (no data connection). Either on purpose, because an ethernet or WiFi connection is available. |
+| {{:venus-os:gsm-status-signalstrength.png?nolink&27}}     | GSM modem is connected to network, but not to the internet (no data connection). Either on purpose, because an ethernet or WiFi connection is available.  |
-| {{:venus-os:gsm-status-gsm-internet.png?nolink&48|}}      | GSM modem is properly configured, the 3G/E/etc icon reflects that the GSM modem internet connection is in use. |
+| {{:venus-os:gsm-status-gsm-internet.png?nolink&48|}}      | GSM modem is properly configured, the 3G/E/etc icon reflects that the GSM modem internet connection is in use.  |
-| {{:venus-os:gsm-status-gsm-plus-wifi.png?nolinkx&54|}}    | WiFi is available and its internet connection is in use. WiFi has priority over GSM. |
+| {{:venus-os:gsm-status-gsm-plus-wifi.png?nolinkx&54|}}    | WiFi is available and its internet connection is in use. WiFi has priority over GSM.  |
-| {{:venus-os:gsm-status-pin-required.png?nolink&27|}}      | SIM PIN code is required. |
+| {{:venus-os:gsm-status-pin-required.png?nolink&27|}}      | SIM PIN code is required.  |
-| {{:venus-os:gsm-status-roaming.png?nolink&27|}}           | Roaming, only informative. To use internet connection while roaming it needs to be enabled in \\ Settings -> GSM modem -> Allow roaming.|
+| {{:venus-os:gsm-status-roaming.png?nolink&27|}}           | Roaming, only informative. To use internet connection while roaming it needs to be enabled in \\ Settings -> GSM modem -> Allow roaming. |
 ===== 6. GPS =====
@@ Line 92: / Line 89: @@
 ===== 5. Trouble shooting =====
-^   ^ Step   ^  Details                                   ^
+Whilst usually working well, in case the modem does not connect to the internet it can one of many reasons. Carefully go through each step of this trouble shooting guide, starting at the first.
-| 1 | Power  | Check that the blue LED is either lit continuous or blinking  |
-| 2 | USB    | The modem must be connected to USB, and visible in the Settings -> GSM modem menu |
-| 3 | Simcard | If enabled, PIN code must be configured in Settings -> GSM modem -> PIN |
-| 4 | Signal strength | 1 bar for VRM logging, 2/3 bars for remote console |
-| 5 | Network | Check that a network name is visible. If it is not, contact your simcard provider and/or insert the simcard in a phone to double check its operation.|
-You also need to remember that an outdoor antenna typically increases received signal by 15 dB to 25 dB.  (verify)
+^ Step   ^^ Details                                   ^
+| 1 | Check power  | Check that the blue LED is either lit continuous or blinking  |
+| 2 | Check USB connection   | The modem must be connected to USB, and visible in the Settings -> GSM modem menu |
+| 3 | Simcard status | Check the SIM Status in the menu, it must show "Ready". It will show "SIM not inserted", or "PIN required", or "PUK required" and more related errors when there is a problem. |
+| 4 | Signal strength | 1 bar minimum for VRM logging, 2 or 3 bars are necessary for a working remote console |
+| 5 | Network registration | Check that a network name is visible. If it is not, check signal strength and otherwise contact your simcard provider and/or insert the simcard in a phone to double check its operation and subscription status. |
+| 6 | Internet connection | Verify that the Internet shows "Online". Reasons for the system to not go "Online" whilst properly registered on the Network are: 1) APN not configured, contact the network operator for details. 2) The network is a different one than the home network (ie. roaming), and the setting to permit Roaming is disabled. 3)  Signal strength is strong enough to register on the network, but not to open the data connection to the internet. 4) The GX Device is already connected to Ethernet or WiFi: they have priority over the cellular connection.  |
+| 7 | Connection to VRM Portal | Verify that the VRM Portal menu shows a recent last connection time. See Settings -> VRM Portal. For more details, see [[https://www.victronenergy.com/live/ccgx:start#trouble_shooting_data_logging|the VRM Connection troubleshooting chapter of the GX Manual]]. |
+An outdoor antenna typically increases received signal by 15 dB to 25 dB.
 ===== 6. Supported Frequencies (2G/3G) =====