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ve.bus:ve.bus_error_codes [2019-02-14 20:45]
simonhackett [Error 24 - Switch-over system protection initiated]
ve.bus:ve.bus_error_codes [2019-06-24 08:08] (current)
mvader [Error 3 - Not all, or more than, the expected devices were found in the system]
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 To restart a system, first switch all units off, one by one. And then switch all units on again. Do this with the On / Off / Charger-only rocker-switch on the front of the device. To restart a system, first switch all units off, one by one. And then switch all units on again. Do this with the On / Off / Charger-only rocker-switch on the front of the device.
 +
 +*WARNING*: The steps and instructions explained here, are intended to be carried to be carried out by trained professionals. AC (and also DC) Voltages can be lethal. And certain settings and firmware updates require experience and training as well.
 +
 +==== Network cable quality ====
 +
 +Make sure to use industrially made network cabling. Using self crimped RJ45 cables is a known cause of various of below list of errors.
 +
 +This applies to network cables for split-, three phase and parallel systems as well as connecting a GX Device or other accessory on the VE.Bus network.
  
 ===== VE.Bus Error Codes ===== ===== VE.Bus Error Codes =====
 ==== Error 1 - Device is switched off because one of the other phases in the system has switched off ==== ==== Error 1 - Device is switched off because one of the other phases in the system has switched off ====
  
-One of the phases in a multi-phase system has failed. Commonly because of an Overload or High temperature alarm. When this happens, the other phases will show VE.Bus Error Code 1.+One of the phases in a multi-phase system has failed. Commonly because of a Low battery, ​Overload or High temperature alarm. When this happens, the other phases will show VE.Bus Error Code 1.
  
 Trouble shooting: Trouble shooting:
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   - This error often follows VE.Bus Error 1. Solution: solve the cause for VE.Bus Error 1. Note that when using an older CCGX (version before v1.40), ​ it can be that the first error is not reported on the Alarm log on VRM. So even when it only lists VE.Bus Error 3, it can very well be that that error was preceeded by VE.Bus Error 1.   - This error often follows VE.Bus Error 1. Solution: solve the cause for VE.Bus Error 1. Note that when using an older CCGX (version before v1.40), ​ it can be that the first error is not reported on the Alarm log on VRM. So even when it only lists VE.Bus Error 3, it can very well be that that error was preceeded by VE.Bus Error 1.
   - The system is not properly configured: all VE.Bus devices connected to the VE.Bus network must be configured as one parallel, split- and/or three-phase system. Do not connect two separate VE.Bus systems together.   - The system is not properly configured: all VE.Bus devices connected to the VE.Bus network must be configured as one parallel, split- and/or three-phase system. Do not connect two separate VE.Bus systems together.
-  - Communication cable error: ​check the communication cables.+  - Communication cable error: ​Check the communication cables. ​Make sure to use commercial patch leads and not hand-crimped cables - VE.Bus cabling is very sensitive to physical wiring faults. 
 +  - DC fuse blown of one or more units in the system: When mains is available all units seems to work correctly, but as soon as mains fails, or as soon as the system decides to switch to Island mode for any other reason, the non powered units are disconnected from the system. 
   ​   ​
 ==== Error 4 - No other device found ==== ==== Error 4 - No other device found ====
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 Note: System restarts can also be triggered when using Remote VEConfigure. Note: System restarts can also be triggered when using Remote VEConfigure.
 +
 +Other possibility: ​
 +DC fuse blown of one or more units in the system. When mains is available all units seems to work correctly, but as soon as mains fails, the non powered units are disconnected from the system.
  
 ==== Error 11 - Relay Test Fault - Installation error or possibly relay failure ==== ==== Error 11 - Relay Test Fault - Installation error or possibly relay failure ====
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 === Detailed diagnosis of Error 11 === === Detailed diagnosis of Error 11 ===
-After updating your VE.Bus inverter/​charger to firmware 454 or higher; and running Venus OS v2.23~3 or later, a detailed VE.Bus Error report ​becomes available:​ +After updating your VE.Bus inverter/​charger to firmware 454 or higher; and running Venus OS v2.23 or later, a detailed VE.Bus Error report ​can be seen in the Venus-device menuThe information shown is:
- +
-[TODO; add image here] +
-{{ :​ve.bus:​error11-ccgx1.jpg?​nolink&​450 |}} +
-{{ :ve.bus:​error11-ccgx2.jpg?​nolink&​450 |}} +
-{{ :​ve.bus:​error11-ccgx3.jpg?​nolink&​450 |}} +
-{{ :​ve.bus:​error11-ccgx4.jpg?​nolink&​450 |}}+
  
 It shows: It shows:
   * A six digit number; which contains all the details   * A six digit number; which contains all the details
-  * A counter+  * An error ID (#16 for example). Note that this does not count the the number of VE.Bus errors; its just a unique ID that can help recognizing that a new error has occured.
   * Flags   * Flags
   * The failed step; it counts backwards: step 9 -> 8 -> 7 and so forth.   * The failed step; it counts backwards: step 9 -> 8 -> 7 and so forth.
- 
  
 Common causes: Common causes:
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   * Failing step #8: check that line and neutral have not been swapped. Unlike non-grid code installations;​ line and neutral need to be wired correctly.   * Failing step #8: check that line and neutral have not been swapped. Unlike non-grid code installations;​ line and neutral need to be wired correctly.
   * PE2 open error: check that AC-out Neutral is not wired to Ground. Short circuiting them is not allowed. Also, check that there is no leakage between Neutral and ground, for example because broken consumer. Start by disconnecting all loads: open all the circuit breakers.   * PE2 open error: check that AC-out Neutral is not wired to Ground. Short circuiting them is not allowed. Also, check that there is no leakage between Neutral and ground, for example because broken consumer. Start by disconnecting all loads: open all the circuit breakers.
 +  * AC0/AC1 mismatch and UMains error: there has been a fix for that in VE.Bus inverter/​charger firmware version 455.
 +
 +In all other cases, contact your Victron representative for support. Please provide a photo of the error; and otherwise at least the 6 digit number at the top.
 +
 +The report is found by navigating to the Device list (top level menu), then going in to the Multi or Quattro inverter/​charger page, then to the bottom, Alarm Status, then to the bottom again, in to the menu VE.Bus Error 11 report.
 +
 +Now you will see a list of all devices in the system; and their latest VE.Bus Error 11 details. Enter the menu for an explanation of the code.
 +
 +{{ :​ve.bus:​error11-ccgx3.jpg?​nolink |}}
 +{{ :​ve.bus:​error11-ccgx4.jpg?​nolink |}}
  
-In all other cases, contact your Victron representative for support. Please provide a photo of the error; and otherwise the 6 digit number at the top. 
 ==== Error 14 - Device cannot transmit data ==== ==== Error 14 - Device cannot transmit data ====
  
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 This error can only occur on systems with multiple devices installed per phase. For example a single phase installation with two or more devices in parallel, or a three-phase installation with six or more devices. ​ This error can only occur on systems with multiple devices installed per phase. For example a single phase installation with two or more devices in parallel, or a three-phase installation with six or more devices. ​
  
-Error 17 will only appear on slaves. ​You'll see it when its phase-master ​is no longer communicating on the VE.Bus network.+Error 17 will only appear on slaves. ​They report this error when there communication with the phase-master ​has timed out.
  
-  * In some cases this error can be seen temporarily while using Remote VEConfigure to write a new configuration. +Steps to take: 
-  ​* Otherwise, the most likely cause is bad cabling/​contacts ​on the VE.Bus: ​Check cabling and contacts. Make sure to also inspect the female RJ-45 sockets, instead of only the cabling: ​Sometimes ​badly mounted RJ45 cable connectors prevent the spring-contacts in the female RJ45 connectors on the Multis to properly make contact.+  - In some cases this error can be seen temporarily while using Remote VEConfigure to write a new configuration. \\ __Solution__:​ ignore the error; the system will recover by itself
 +  ​- The most likely cause is a cable-related communication issue on the VE.Bus ​network\\ __Solution__:​ First check the network cables sockets. If that doesn'​t solve it, replace all network cables, including the cable to the [[venus-os:​start|GX Device]]. Make sure to also inspect the female RJ-45 sockets, instead of only the cabling: ​sometimes ​badly mounted RJ45 cable connectors prevent the spring-contacts in the female RJ45 connectors on the Multis to properly make contact. Make sure to machine-made cabling. Do not use self-crimped cables. 
 +  - DC fuse blown. In this case, all units can in some situations seem fine and work well as long as mains is available. And then when there is no longer AC available on the input (mains fails or generator is stopped) the non powered units are disconnected from the system. \\ __Solution__:​ Check the fuse in all units; replace the broken one. 
 +  - Update firmware and Assistants of the inverter/​chargers. And of the GX Device. \\ __Solution__:​ [[updating_firmware:​updating_ve.bus_products|Update the Inverter/​charger firmware]] - [[assistants:​how_to_update_an_assistant|Update the Assistants]] - [[ccgx:​firmware_updating|Update the GX Device firmware]]. 
 + 
 +If after all above steps you are still experiencing a VE.Bus Error 17, contact your dealer whom will contact Victron repairs; please provide photos of the installation and network cabling. Depending on the situation, they might advice to replace the [[venus-os:​start|GX device]] and the inverter/​chargers. We advise to replace only the GX device first since that is less work.
  
-If nothing can be found and the failure persists a hardware error might be the cause. Contact your distributor,​ and also report the exact LED indication of the Master and all slaves in that phase. 
 ==== Error 18 - AC Over-voltage on the output of a slave while switched off ==== ==== Error 18 - AC Over-voltage on the output of a slave while switched off ====
 Solution: check if AC wires are not swapped by accident. There can never be voltage on the AC out when a unit is switched off.  Solution: check if AC wires are not swapped by accident. There can never be voltage on the AC out when a unit is switched off. 
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 ==== Error 24 - Switch-over system protection initiated ==== ==== Error 24 - Switch-over system protection initiated ====
-There is a back-feed (or '​anti-islanding'​) relay present on the AC input of each unit. This relay is automatically opened during periods of AC input loss (e.g. grid or generator failure) as a safety mechanism to avoid the back-feeding of AC energy '​upstream'​. 
  
-Error 24 is raised when a Multi or Quattro detects current flowing through the back-feed relay during a period when the relay should be open - which means that the relay did not open when it should.+This error indicates that one or more units report feeding back a significant current through its back-feed relay, while those relay are supposed to be open, and -obviously- no current can flow through an open circuit. 
 + 
 +What is the back-feed relay? It is the relay that closes when connecting to the grid or generator. And which opens when there is no power available, ie when the system is in island- or invert-mode. 
 + 
 +Error 24 is raised when a Multi or Quattro detects current flowing through the back-feed relay during a period when the relay should be open. This can mean one of two things: 
 + 
 +  ​The relay did not open
 +  - The related current measurement circuit is faulty. 
 + 
 +Error 24 is a very rare error. Possible causes in order of probability:​ 
 + 
 +  * There is too much AC load connected at the moment the relay needs to switch off. This large current will prevent the relay contacts from opening.\\ __Solution__:​ remove excessive load. See transfer switch capacity in the datasheet for the maximum rating. 
 +  * The AC input voltage slowly drops before ​it is being rejected by the Multis. Typically happens in installations with a generator. Especially when combined with AC loads that increase their current draw when the AC voltage drops: by the time that the inverter/​charger initiates the disconnect, the current through the relays has increased well beyond the ratings, and is too high to open them.\\ __Solution__:​ Make the Multis or Quattros disconnect earlier: increase lower limit of AC input voltage in VEConfigure3. For example to 210 VAC. The factory setting is 180 VAC. 
 +  * The back-feed relay has a hardware failure \\ __Solution__:​ Replace faulty unit. 
 +  * The related current measurement circuit is faulty. \\ __Solution__:​ Replace faulty unit. 
 + 
 +__Diagnosing a parallel, multi or split-phase system?__ 
 + 
 +Error 24 will always appear on all units at the same time. There is unfortunately no indication, not on LEDs, nor on a GX device, VRM, or any other manner, to see which of the devices caused the error. Below procedures outlines how to manually determine which unit has a faulty relay. 
 + 
 +Do make sure to first, always double check option 1 and 2 in above list. Those are the common causes. In case that doesn'​t lead to a solution, follow this procedure to find out if its a relay issue, and then which unit. 
 + 
 +Execute this procedure right after the error occurred; do not first reset the system
  
-This should not occur in a correctly installed and sized system. Possible causes in order of probability:​+__Step 1__
  
-  - There is too much AC load connected at the moment the relay needs to switch off. This large current will prevent the relay contacts from opening.\\ \\ Solution: remove excessive load. \\ \\ +Start with making ​video of all units and their LED codeDo not first reset the system; and do not reset it after making ​the video either.
-  - The AC input voltage slowly drops before it is being rejected by the Multis. Typically happens in installations ​with a gensetEspecially when combined with AC loads that increase their current draw when the AC voltage drops: at the moment the Multis or Quattros decide to switch off, the current through the relays is too high to open them.\\ \\ Solution: Make the Multis or Quattros disconnect earlier: increase lower limit of AC input voltage in VEConfigure3. For example to 210 VAC. The factory setting is 180 VAC. \\ \\ +
-  - The back-feed relay has a hardware failure \\ \\ Solution: Replace faulty unit.+
  
-__Diagnostic notes for systems showing error 24 where a stuck '​on'​ relay is suspected__+__Step 2__
  
-In a single phase installation with two or more devices ​in parallel, or a three-phase installation with six or more devicesit can be difficult to identify the unit that is faulty because ​all units in at the relevant group of units will raise 'Error 24'+Completely disconnect all AC wiring, both in- and outon all units. Make pictures of the terminals; to make sure when discussing this with an engineer; there is no misunderstanding on what has been meant by this instruction.
  
-This happens because the faulty unit will be (incorrectly) supplying AC energy on it output at times when it should not be including when its front panel rocker switch is set to '​off'​When energy from the faulty unit'​s ​AC output flows in to the other unit(s) via their AC outputsthis causes ​these other units to be (incorrectly) flagged for 'Error 24' by the system self-testThe units concerned may also be '​buzzing'​ in the presence ​of AC power at their inputs with their rocker switches set '​off'​.+__Step 3__ 
 +Now, with an ohm-metermeasure ​the resistance between the neutral terminals on AC-input and the AC-outputA working unit will show no connection between ​these terminalsAnd also measure ​the resistance between the Line terminals ​of AC-input and AC-output.
  
-To help identify which unit is faulty in this scenario, first un-wire the AC outputs of all the units concerned ​to prevent cross-feeding of AC energy via the AC outputs. Then apply AC power with all units still set to '​off'​ on their front panel rocker switches. Measure the AC output terminals with a meter - the faulty unit is the one that is still presenting AC voltage on its output terminals. If this approach is not successful, try turn turning the units '​On'​ and look for which unit now presents 'Error 24' in isolation+A faulty ​unit will measure zero or close to zero resistance.
  
-If this is not conclusive, try completely disconnecting all suspect ​units from all AC and DC sourcesWith an ohm-meter, ​measure ​the resistance ​between the neutral ​terminals on AC input and the AC output, A working unit will show no connection between these terminals. A faulty unit may show a connection to be present between these terminals, with either zero resistance or potentially with a small a non-zero (and non-normal) resistance present.+Good units will measure discontinuity between the Line in and out terminalsAnd measure ​a few hundred ohms between the neutral ​In and Out AC terminals.
  
 ==== Error 25 - Firmware incompatibility ==== ==== Error 25 - Firmware incompatibility ====
ve.bus/ve.bus_error_codes.1550173516.txt.gz · Last modified: 2019-02-14 20:45 by simonhackett