Differences

This shows you the differences between two versions of the page.

--- start [2018-05-22 13:31] – old revision restored (2018-01-13 08:26) mvader
+++ start [2023-05-06 02:21] (current) – [Want to help improving documentation?] guy_stewart
@@ Line 1: / Line 1: @@
-===== Welcome to Victron Live =====
+===== Documentation =====
 ==== Looking for product documentation and manuals? ====
 Find your product [[https://www.victronenergy.com/products|on our main website]], and then go to the manuals section.
-==== Asking questions ====
+You can also search for your [[https://www.victronenergy.com/support-and-downloads/manuals|product here]].
-Below each page, as well as below the blogposts, there is the option to ask us questions. Questions are generally answered by either Johannes Boonstra, a very experienced technical sales manager, or Matthijs Vader, the CEO, also technical.
+==== Support ====
-So, which questions can be asked here? The short answer is that this is the place to ask questions that cannot be answered elsewhere.
+All support enquires should follow the directions here - https://www.victronenergy.com/support
-In more detail:
-  * First, always read the manual(s), and make sure that your answer is not in there.
-  * For broken products, contact your dealer instead of contacting us on the blog.
-  * This is not the place to ask system design questions. For example "which mppt should I use with panels such and such", is a question that an end-user needs to ask his dealer or installer, and dealers and installers will be able to calculate it using the tools we provide online. Another example: "I want to design system such and such, what should I buy?", also contact a dealer or installer. They are trained and can far better help.
-  * Before asking a question on an existing installation, make sure that all firmware has heen updated to the latest official version. See https://professional.victronenergy.com -> Firmwares for the versions of all our products.
-If, with the above rules in mind, you do have a question to ask here, one last request: please do us a favour and ask it on the proper page. As an example, solar charger configuration settings must be asked on the [[victronconnect:mppt-solarchargers|VictronConnect Solar Charger page]], ESS questions at the bottom of the [[ess:design-installation-manual|ESS manual]], and so forth. This will help others that have a similar question.
+Looking for Disqus? That has been replaced by Victron Community: https://community.victronenergy.com. Please use the Victron Community for your questions, as well as for helping other people. The topic feature can help with specific issues.
 ==== Want to help improving documentation? ====
-By creating an account at the top right, you can change this documentation yourself. Please don't hesitate to fix small typos yourself. But also bigger changes are much appreciated. We'll receive an email of every change, and can always revert back to a previous version. Read [[:introduction|the introduction]] for some tips and tricks, for example how to receive email updates about new content.
-==== Documents that still need to made available from main website ====
-DC-Coupled PV
-Multi or Quattro combined with one or more solar chargers.
-  * [[:dc_coupling:prioritize_solar|How to prioritize solar in a DC-coupled system]]
-  * [[:ve.direct:mpptprefs|Configuring MPPT Solar chargers via VE.Direct (using mpptprefs)]]
-Other:
+If you see issues or improvements that could be made to any Victron documentation, please let us know by creating a new post with the suggested changes (or question if something requires clarification) via [[https://community.victronenergy.com/index.html|Victron Community]].
-  * [[battery_balancer_demo_webapp|Battery balancer demo webapp]]
-  * [[ac_current_sensor:start|AC Current sensor]]
-  * [[battery_compatibility:start]]
-  * [[:ve.can:pgn_details]]
-  * [[eco_multi:start|EcoMulti installation manual]]
-==== DISQUS Comments ====
+If you want to stay up to date on changes that are made to Victron documentation, become a member of the  [[https://professional.victronenergy.com|Victron Professional portal]], and subscribe to the email newsletter.
-~~DISQUS~~
+In addition, you can also stay up to date with changes to the specific documentation that uses this live site (such as our [[battery_compatibility:|battery compatibility list]]) by creating an account at the top right. Read this [[:introduction|the introduction]] for how to set this up.