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start [2018-05-22 13:31] – old revision restored (2018-01-13 08:26) mvader | start [2019-01-21 09:53] – [Support] ictbeheer | ||
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Find your product [[https:// | Find your product [[https:// | ||
- | ==== Asking questions ==== | ||
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- | Below each page, as well as below the blogposts, there is the option to ask us questions. Questions are generally answered by either Johannes Boonstra, a very experienced technical sales manager, or Matthijs Vader, the CEO, also technical. | ||
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- | So, which questions can be asked here? The short answer is that this is the place to ask questions that cannot be answered elsewhere. | ||
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- | In more detail: | ||
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- | * First, always read the manual(s), and make sure that your answer is not in there. | ||
- | * For broken products, contact your dealer instead of contacting us on the blog. | ||
- | * This is not the place to ask system design questions. For example "which mppt should I use with panels such and such", is a question that an end-user needs to ask his dealer or installer, and dealers and installers will be able to calculate it using the tools we provide online. Another example: "I want to design system such and such, what should I buy?", also contact a dealer or installer. They are trained and can far better help. | ||
- | * Before asking a question on an existing installation, | ||
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- | If, with the above rules in mind, you do have a question to ask here, one last request: please do us a favour and ask it on the proper page. As an example, solar charger configuration settings must be asked on the [[victronconnect: | ||
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* [[eco_multi: | * [[eco_multi: | ||
- | ==== DISQUS Comments ==== | ||
- | ~~DISQUS~~ | + | |
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+ | ==== Support ==== | ||
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+ | All support enquires should follow the directions here - https:// | ||
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+ | We also have a new platform called Victron Community that is much better suited to support Comments, Questions & Answering. | ||
+ | https:// | ||
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+ | Please use the new system for your questions, as well as for helping other people. The topic feature can help with specific issues. | ||
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+ | Looking forward to see you there. | ||
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start.txt · Last modified: 2023-05-06 02:21 by guy_stewart