Differences

This shows you the differences between two versions of the page.

--- multiplus_faq [2019-02-20 13:34] – [1.3 Minimum voltage levels] guy_stewart
+++ multiplus_faq [2019-04-07 03:49] – guy_stewart
@@ Line 157: / Line 157: @@
 {{:veconfigure:charger_tab.jpg?nolink&400|}}
-**Derating of the power factor**
+===== 3.1 Derating of the power factor =====
 Some generators have a waveform which makes it difficult to charge with the normal charge mechanism. Through activating the "**Weak AC input**" function, another mechanism is used which will enable the MultiPlus to charge under practically any condition.
@@ Line 169: / Line 169: @@
 A detailed description of all settings is available in the VE-Configure help menu, and more instructions are available in our manuals.
+====== 4. In the “Inverter” tab of VE-Configure: ======
+===== 4.1 PowerAssist =====
+The [[https://www.victronenergy.com/upload/documents/White-paper-Achieving-the-impossible-EN.pdf|PowerAssist feature]] can be extremely useful, however it restricts the minimum AC input current limit and this may exceed your generators ability to supply. The [[https://www.victronenergy.com/blog/2018/04/20/multiplus-quattro-inverter-chargers-improved-current-limits/|exact restriction varies between models - see here for the list.]]
+If you have a small generator and have trouble getting connected or staying connected, Disable PowerAssist to allow the device to reduce the AC input current limit.
+====== Still not connecting? ======
+If the unit is still not connecting, switch the Multi over to Charger only mode.
+Try with a different generator.
+There can be issues with generators with Residual Current Devices (RCD's), control electronics or circuit breakers. There is some discussion about troubleshooting these issues on this [[https://community.victronenergy.com/questions/1702/multiplus-with-generator-and-residual-current-devi.html|Victron Community Question - Multiplus With Generator And Residual Current Device]], however as troubleshooting and correcting these faults have serious safety implications, they are best discussed with a local installer who has appropriate electrical qualifications, or your Victron Dealer.
+If there is still no connection, contact your dealer or distributor. Tell them the steps that you have taken already to attempt to get it to work and they can help from there.
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 ===== DISQUS =====
 ~~DISQUS~~