Differences

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--- drafts:updater-error-codes [2019-09-10 08:41] – evandromr
+++ drafts:updater-error-codes [2019-09-20 11:05] (current) – evandromr
@@ Line 1: / Line 1: @@
-==== Error codes ====
+==== 9.4 Error codes ====
-In spite of our painstaking efforts, sometimes errors occur. In the following list, you can check possible errors and descriptions.
+In spite of our painstaking efforts, sometimes errors occur. But don't worry, it is always possible to recover your product.
+In most cases, errors are caused by communication problems. Always make sure to check all cable connections and, if you are using Bluetooth, stay as close to the product as possible.
+Sometimes you may need to [[#bluetooth_smart_-_removing_from_the_list_of_paired_devices|remove the Bluetooth pairing information from your device]] in order to be able to reconnect with your product.
+In the following list, you can check possible errors and descriptions.
+Check [[#problems_during_firmware_updating|chapter 10.3]] of this manual for Troubleshooting firmware updates. When asking for help, make sure to always mention the error code.
 **VE.Direct products**
@@ Line 17: / Line 25: @@
 | D92             | Updating failed, erasing firmware failed. The product might be unusable. Try again and check the product settings once updated. |
 | D93             | Error starting firmware after updating. Power cycle (off/on) your product and if that does not help\\ try updating again, and check the product settings once updated. |
-| D94             | Could not start updating, error reading configuration. |
+| D94             | Product updated successfully, but an error occurred reading the previous settings. Check the product settings. |
-| D95             | Product updated successfully, but an error occurred restoring the settings. Check the product settings. |
+| D95             | Product updated successfully, but an error occurred restoring the previous settings. Check the product settings. |
 | D96             | Updating failed due to version mismatch. Power cycle (off/on) your product and if that does not help try\\ updating again, and check the product settings once updated. |
 | D97             | Dup executable too old. |
@@ Line 37: / Line 45: @@
 | B9 | Timeout waiting for access to the Dfu BLE service. |
 | B10 | Timeout waiting for a response. |
-| B11 | Timeout while writing to the product. Perhaps a pairing dialog is shown? Please retry. |
+| B11 | Timeout while writing to the product. Perhaps a pairing dialogue is shown? Please retry. |
+| B12 | Device was no longer found. Perhaps out of range? Please retry. |
 | B96 | An internal error occurred (Opcode not supported). Please send a service report to Victron Energy. |
 | B97 | The requested encryption is not supported by the product. Please send a service report to Victron Energy. |
@@ Line 46: / Line 55: @@
 | B102 | An internal error occurred (Not allowed). Please send a service report to Victron Energy. |
-** XUP - files **
+** VE.Bus Products **
+^Error ^Description^
+|V2  | No product detected. Please check all the cable connections and try again.|
+|V3  | An unexpected timeout was triggered. Please check all the cable connections and try again.|
+|V4  | Incomplete vff file. Nonce missing. Please make sure you selected a valid update file and try again.|
+|V5  | Incomplete vff file. EEPROM lines missing. Please make sure you selected a valid update file and try again.|
+|V6  | The vff file contains more eeprom data than supported. Please make sure you selected a valid update file and try again.|
+|V7  | The calibration map in the file exceeds the device calibration map. Please make sure you selected a valid update file and try again.|
+|V8  | Device calibration data size bigger than expected. Please make sure you selected a valid update file and try again.|
+|V9  | Bootloader did not respond to bootloader setup. Please check all the cable connections and try again.|
+|V10 | Bootloader response to version request failed.|
+|V11 | Incompatible bootblock. Function version invalid.|
+|V12 | Incompatible bootblock. Version invalid.|
+|V13 | Bootloader did not start after bootblock update.|
+|V14 | Incompatible bootblock type.|
+|V15 | No or unexpected response to target id query.|
+|V16 | No or unexpected response to eeprom read action.|
+|V17 | No or unexpected response to calibration map query.|
+|V18 | The supplied firmware contains new unsupported calibration values. \\ The updater does not know how to handle them.|
+|V19 | No response received to eeprom write command. Please check all the cable connections and try again.|
+|V20 | Invalid response received to eeprom write command. Please check all the cable connections and try again.|
+|V21 | No response received to code write command. Please check all the cable connections and try again.|
+|V22 | Invalid response received to code write command.|
+|V23 | The MK2/MK3 did not respond. Please check all the cable connections and try again.|
+|V24 | The connected product does not match the specified model in the file. \\ Please make sure you selected a valid update file and try again.|
+|V25 | The hardware revision specific eeprom defaults data is corrupt. \\ Please make sure you selected a valid update file and try again.|
+|V26 | Updates can not be performed with a VEBUS BMS connected.|
+|V27 | Updates can not be performed with a DMC connected.|
+|V40 | Failed to start Update. could not allocate memory. Malloc error.|
+|V50 | Failed to start Update. File open error. Please check the file location and access permissions.\\ Make sure you selected a valid update file and try again.|
+|V51 | Failed to start Update. File write error. Please check file location and access permissions.\\ Make sure you selected a valid update file and try again.|
+|V52 | Failed to start Update. File read error. Please check file location and access permissions.\\ Make sure you selected a valid update file and try again.|
+|V53 | Failed to start Update. File checksum error. File corrupted or not a valid VFF file.\\ Please make sure you selected a valid update file and try again.|
+|V54 | Failed to start Update. File has an incompatible version number.\\ Please make sure you selected a valid update file and try again.|
+|V55 | Failed to start Update. File section not found. File corrupted or not a valid VFF file.\\ Please make sure you selected a valid update file and try again.|
+|V56 | Failed to start Update. Format error. File corrupted or not a valid VFF file.\\ Please make sure you selected a valid update file and try again.|
+** All other products (XUP update files)**
 ^Error ^Description^
-|X1 |Successful|
-|X2 |Generic Failure. Please try again.|
 |X3 |Invalid updater state. Please try again.|
 |X4 |Firmware not for Product (Id). Please make sure you selected a valid update file and try again.|
@@ Line 94: / Line 139: @@
 |X45 |Update Error. Vreg Ack error: Invalid instance. Please check the connection and try again.|
 |X46 |Update Error. Vreg Ack error. Please check the connection and try again.|
-** VE.Bus Products **
-^Error ^Description^
-|V1  | No error.|
-|V2  | No product detected. Please check all the cable connections and try again.|
-|V3  | An unexpected timeout was triggered. Please check all the cable connections and try again.|
-|V4  | Incomplete vff file. Nonce missing. Please make sure you selected a valid update file and try again.|
-|V5  | Incomplete vff file. EEPROM lines missing. Please make sure you selected a valid update file and try again.|
-|V6  | The vff file contains more eeprom data than supported. Please make sure you selected a valid update file and try again.|
-|V7  | The calibration map in the file exceeds the device calibration map. Please make sure you selected a valid update file and try again.|
-|V8  | Device calibration data size bigger than expected. Please make sure you selected a valid update file and try again.|
-|V9  | Bootloader did not respond to bootloader setup. Please check all the cable connections and try again.|
-|V10 | Bootloader response to version request failed.|
-|V11 | Incompatible bootblock. Function version invalid.|
-|V12 | Incompatible bootblock. Version invalid.|
-|V13 | Bootloader did not start after bootblock update.|
-|V14 | Incompatible bootblock type.|
-|V15 | No or unexpected response to target id query.|
-|V16 | No or unexpected response to eeprom read action.|
-|V17 | No or unexpected response to calibration map query.|
-|V18 | The supplied firmware contains new unsupported calibration values. \\ The updater does not know how to handle them.|
-|V19 | No response received to eeprom write command. Please check all the cable connections and try again.|
-|V20 | Invalid response received to eeprom write command. Please check all the cable connections and try again.|
-|V21 | No response received to code write command. Please check all the cable connections and try again.|
-|V22 | Invalid response received to code write command.|
-|V23 | The MK2/MK3 did not respond. Please check all the cable connections and try again.|
-|V24 | The connected product does not match the specified model in the file. \\ Please make sure you selected a valid update file and try again.|
-|V25 | The hardware revision specific eeprom defaults data is corrupt. \\ Please make sure you selected a valid update file and try again.|
-|V26 | Updates can not be performed with a VEBUS BMS connected.|
-|V27 | Updates can not be performed with a DMC connected.|
-|V40 | Failed to start Update. could not allocate memory. Malloc error.|
-|V50 | Failed to start Update. File open error. Please check the file location and access permissions.\\ Make sure you selected a valid update file and try again.|
-|V51 | Failed to start Update. File write error. Please check file location and access permissions.\\ Make sure you selected a valid update file and try again.|
-|V52 | Failed to start Update. File read error. Please check file location and access permissions.\\ Make sure you selected a valid update file and try again.|
-|V53 | Failed to start Update. File checksum error. File corrupted or not a valid VFF file.\\ Please make sure you selected a valid update file and try again.|
-|V54 | Failed to start Update. File has an incompatible version number.\\ Please make sure you selected a valid update file and try again.|
-|V55 | Failed to start Update. File section not found. File corrupted or not a valid VFF file.\\ Please make sure you selected a valid update file and try again.|
-|V56 | Failed to start Update. Format error. File corrupted or not a valid VFF file.\\ Please make sure you selected a valid update file and try again.|