Differences

This shows you the differences between two versions of the page.

--- drafts:updater-error-codes [2019-09-10 08:41] – evandromr
+++ drafts:updater-error-codes [2019-09-17 08:29] – evandromr
@@ Line 1: / Line 1: @@
 ==== Error codes ====
-In spite of our painstaking efforts, sometimes errors occur. In the following list, you can check possible errors and descriptions.
+In spite of our painstaking efforts, sometimes errors occur. But don't worry, it is always possible to recover your product.
+In most cases, errors are caused by communication problems. Always make sure to check all cable connections and, if you are using Bluetooth, stay as close to the product as possible.
+Sometimes you may need to [[#bluetooth_smart_-_removing_from_the_list_of_paired_devices|remove the Bluetooth pairing information from your device]] in order to be able to reconnect with your product.
+In the following list, you can check possible errors and descriptions.
+Check [[#problems_during_firmware_updating|chapter 10.3]] of this manual for Troubleshooting firmware updates. When asking for help, make sure to always mention the error code.
 **VE.Direct products**
@@ Line 37: / Line 45: @@
 | B9 | Timeout waiting for access to the Dfu BLE service. |
 | B10 | Timeout waiting for a response. |
-| B11 | Timeout while writing to the product. Perhaps a pairing dialog is shown? Please retry. |
+| B11 | Timeout while writing to the product. Perhaps a pairing dialogue is shown? Please retry. |
+| B12 | Device was no longer found. Perhaps out of range? Please retry. |
 | B96 | An internal error occurred (Opcode not supported). Please send a service report to Victron Energy. |
 | B97 | The requested encryption is not supported by the product. Please send a service report to Victron Energy. |
@@ Line 48: / Line 57: @@
 ** XUP - files **
 ^Error ^Description^
-|X1 |Successful|
-|X2 |Generic Failure. Please try again.|
 |X3 |Invalid updater state. Please try again.|
 |X4 |Firmware not for Product (Id). Please make sure you selected a valid update file and try again.|
@@ Line 96: / Line 103: @@
 ** VE.Bus Products **
-^Error ^Description^
-|V1  | No error.|
+^Error ^Description^
 |V2  | No product detected. Please check all the cable connections and try again.|
 |V3  | An unexpected timeout was triggered. Please check all the cable connections and try again.|