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drafts:updater-error-codes [2019-09-10 08:41]
evandromr
drafts:updater-error-codes [2019-09-17 08:29]
evandromr
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 ==== Error codes ==== ==== Error codes ====
-In spite of our painstaking efforts, sometimes errors occur. In the following list, you can check possible errors and descriptions.+ 
 +In spite of our painstaking efforts, sometimes errors occur. ​But don't worry, it is always possible to recover your product.  
 + 
 +In most cases, errors are caused by communication problems. Always make sure to check all cable connections and, if you are using Bluetooth, stay as close to the product as possible. 
 +Sometimes you may need to [[#​bluetooth_smart_-_removing_from_the_list_of_paired_devices|remove the Bluetooth pairing information from your device]] in order to be able to reconnect with your product. 
 + 
 +In the following list, you can check possible errors and descriptions
 + 
 +Check [[#​problems_during_firmware_updating|chapter 10.3]] of this manual for Troubleshooting firmware updates. When asking for help, make sure to always mention the error code.
  
 **VE.Direct products** **VE.Direct products**
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 | B9 | Timeout waiting for access to the Dfu BLE service. | | B9 | Timeout waiting for access to the Dfu BLE service. |
 | B10 | Timeout waiting for a response. | | B10 | Timeout waiting for a response. |
-| B11 | Timeout while writing to the product. Perhaps a pairing ​dialog ​is shown? Please retry. |+| B11 | Timeout while writing to the product. Perhaps a pairing ​dialogue ​is shown? Please retry. | 
 +| B12 | Device was no longer found. Perhaps out of range? Please retry. |
 | B96 | An internal error occurred (Opcode not supported). Please send a service report to Victron Energy. | | B96 | An internal error occurred (Opcode not supported). Please send a service report to Victron Energy. |
 | B97 | The requested encryption is not supported by the product. Please send a service report to Victron Energy. | | B97 | The requested encryption is not supported by the product. Please send a service report to Victron Energy. |
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 ** XUP - files ** ** XUP - files **
 ^Error ^Description^ ^Error ^Description^
-|X1 |Successful| 
-|X2 |Generic Failure. Please try again.| 
 |X3 |Invalid updater state. Please try again.| |X3 |Invalid updater state. Please try again.|
 |X4 |Firmware not for Product (Id). Please make sure you selected a valid update file and try again.| |X4 |Firmware not for Product (Id). Please make sure you selected a valid update file and try again.|
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 ** VE.Bus Products ** ** VE.Bus Products **
-^Error ^Description^ 
  
-|V1  | No error.|+^Error ^Description^
 |V2  | No product detected. Please check all the cable connections and try again.| |V2  | No product detected. Please check all the cable connections and try again.|
 |V3  | An unexpected timeout was triggered. Please check all the cable connections and try again.| |V3  | An unexpected timeout was triggered. Please check all the cable connections and try again.|
drafts/updater-error-codes.txt · Last modified: 2019-09-20 11:05 by evandromr