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community_guidelines [2019-01-10 14:39]
guy_stewart
community_guidelines [2019-06-07 16:35] (current)
guy_stewart [Many Answers]
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 After you have read the [[https://​www.victronenergy.com/​support|Support page]], if you believe that Victron Community is the best place for your enquiry, please search the previous posts. If you find your question already answered, please give it an upvote. After you have read the [[https://​www.victronenergy.com/​support|Support page]], if you believe that Victron Community is the best place for your enquiry, please search the previous posts. If you find your question already answered, please give it an upvote.
  
-If you cannot find any similar question, [[https://​community.victronenergy.com/​users/​register.html|register]] an account and prepare your post.+If you cannot find similar question, [[https://​community.victronenergy.com/​users/​register.html|register]] an account and prepare your post.
  
 You will need to provide some basic information before you can post a question. ​ You will need to provide some basic information before you can post a question. ​
  
-Try to limit the Subject and first line of each post to a single short question ​that is required to progress.+Try to limit the Subject and first line of your post to a singleshortquestion.
  
-This can then be preceded ​by some background information to provide context, examples or attempts you have already made to address the issue; If you think it will help in answering.+This can then be followed on by further ​background information to provide context, examples or attempts you have already made to address the issue; If you think it will help in answering.
  
 ==== One Question per post ==== ==== One Question per post ====
  
-This community is intended to become a knowledge base. We want people to be able to quickly search for their question, and find the answer. ​+This community is intended to become a knowledge base. We want people to be able to quickly search for their question, and find the answer. Ideally the answer is a link or reference to the precise Victron documentation.
  
 To help with this, if you have follow up questions that are different from the original, please create a new post. If we think that multiple different questions are being asked, we may ask you to split them up. To help with this, if you have follow up questions that are different from the original, please create a new post. If we think that multiple different questions are being asked, we may ask you to split them up.
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 This allows future users to find specific questions, and clear precise answers very quickly. This allows future users to find specific questions, and clear precise answers very quickly.
  
-==== Not the place for System Design ====+If you try to ask follow up questions in the same post, they are likely to be missed, because the original question appears as answered. ​
  
-Long, multifaceted issues involving system design, multiple questions with very specific installation and nuanced details are not appropriate ​for this community. ​Those questions must be directed [[https://​www.victronenergy.com/​where-to-buy|towards your distributor]]. ​+==== Not really the place for System Design ==== 
 + 
 +Long, multifaceted issues involving system design, multiple ​run on questions with very specific installation and nuanced details are not really well suited ​for the structure of the community. ​It is best to have a single question with a clear title per post. 
 +More complex enquires are best be directed [[https://​www.victronenergy.com/​where-to-buy|towards your distributor]]. ​
  
 ==== Constantly Improving Documentation ====  ==== Constantly Improving Documentation ==== 
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 Please use an appropriate title when asking a new question. Please use an appropriate title when asking a new question.
 “No lights on 100/50 MPPT” is a good title. “URGENT HELP PLS!!!” is not. This helps those who have specific product knowledge find your question to answer, and also others who might have the same issue find it easily later. “No lights on 100/50 MPPT” is a good title. “URGENT HELP PLS!!!” is not. This helps those who have specific product knowledge find your question to answer, and also others who might have the same issue find it easily later.
 +
 +==== Editing Posts ====
 +
 +Occasionally Victron will edit questions, topics and answers if we think it will be helpful or add clarity.
 +
  
 ==== Helping Out ==== ==== Helping Out ====
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 If you would like to help, there is a [[https://​community.victronenergy.com/​questions/​unanswered.html|list of unanswered questions here]] and normally on the right hand side on desktop and down the bottom on mobile.  ​ If you would like to help, there is a [[https://​community.victronenergy.com/​questions/​unanswered.html|list of unanswered questions here]] and normally on the right hand side on desktop and down the bottom on mobile.  ​
  
-==== Editing Posts ==== 
- 
-Occasionally Victron will edit questions and topics if we think it will help with clarity. 
  
 ==== Many Answers ==== ==== Many Answers ====
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 We hope that every question will receive an answer from the community. If you think you can clarify further, even if there is already an answer, please contribute. Other users are able to upvote better answers, or accept the best one (or more). We hope that every question will receive an answer from the community. If you think you can clarify further, even if there is already an answer, please contribute. Other users are able to upvote better answers, or accept the best one (or more).
  
-On occasion, a Victron person may also contribute. Please do not specifically @ request an answer from Victron ​without first giving the community an opportunity ​to answer.+On occasion, a Victron person may also contribute. Please do not specifically @ request an answer from Victron ​staff. Occasionally,​ Victron Staff will ask to be notified, for example if others are having similar issues.
  
 ==== Be Honest ==== ==== Be Honest ====
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 We are all here to learn, please be honest with your level of experience and confidence. If you are certain of a solution and a fact, it is ok to say so.  We are all here to learn, please be honest with your level of experience and confidence. If you are certain of a solution and a fact, it is ok to say so. 
 If you only think something might be some way, or are just testing an idea, please say that too.  If you only think something might be some way, or are just testing an idea, please say that too. 
 +
 +==== When will new product X, Y or Z be available? ====
 +
 +Please do not ask the community when products, updates or approvals will be ready or available.
 +
 +New products are announced at various shows and on the [[https://​www.victronenergy.com/​blog/​|Victron blog website]]. This is done when the specifications are quite certain, but before there is a good indication around supply dates. Delays can occur. [[https://​professional.victronenergy.com/​news|Victron Professionals]] can subscribe to our weekly newsletter which provides updates. ​
 +
 +Check the [[https://​www.victronenergy.com/​information/​pricelist|price list]] on our website. For soon-coming-but-not-yet-in-available products, it lists an indicative release date. Anything not listed in the price list yet is not progressed far enough for us to give out a date. So we will not comment on availability questions.
 +
 +Approvals are often subject to testing and 3rd party organisations that operate on their own timeline.
 +
 +Thanks for your interest and patience, we want to have these available too!
 +==== I want to speak to the Manager! ====
 +
 +Sometimes there is a problem with the site, or your account, and you might need to speak to the Victron Community Manager. [[https://​community.victronenergy.com/​questions/​19186/​how-to-contact-the-community-manager-site-admin.html|Please follow these directions to get in touch]].
 +
 +
  
 ==== A Disclaimer ==== ==== A Disclaimer ====
  
-This is a public community and anybody is able to contribute. Please use the formal channels ​of [[https://​www.victronenergy.com/​support|support]] if you are unsure of how to proceed. ​+This is a public community and anybody is able to contribute. Please use the normal channel ​of [[https://​www.victronenergy.com/​support|support]] if you are unsure of how to proceed, or wish to escalate an enquiry
  
-Power systems are inherently complex systems with unknown elements outside of our control, Victron does not validate the information provided here, it is friendly ​suggestions ​offered ​in good faith and all electrical work should be supervised by a qualified technician. ​+Power systems are inherently complex systems with unknown elements outside of our control, Victron does not validate the information provided here. Friendly questions and suggestions ​are made in good faith and all electrical work should be supervised by a qualified technician. ​
community_guidelines.1547127575.txt.gz · Last modified: 2019-01-10 14:39 by guy_stewart